Flipkart Complaints & Reviews

Address: 560005

Website: www.flipkart.com

I had ordered a inventure retail turtle night sky star projector night night lamp (25 cm, blue) order number [protected] on september 3 rd

On 9th september some eye wear glases, called customer care and they told me they would pick the wrong consignment and return my cash.

• no action from flipkart, i called again on 14th september.

• on 18th evening a person from e kart came and collected the packet

• on 19th i get a message that the packet will be collected today, i called flipkart and told yesterday it was already collected.

On 19th evening i get a message telling that pick up has been cancelled as i decided to keep the product and when i checked the app, its says refund cancelled.

A wrong product was delivered, and then later collected. After collecting the product flipkart sends me a message informing me i have decided to keep the product so no refund would be give.

This is fraud.

Please help

Nov 1, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2017

Flipkart Customer Care's response We will revert on it.

Sep 25, 2017

Updated by Sushma Lobo I was assured that issue will be solved in 48 hrs, but no progress. The name Flipkart person who had collected the package from my house is Nerul. Please process my refund at the earliest.

Verified Support

Sep 25, 2017

Flipkart Customer Care's response The customer complaint about the pick up and refund. We had interacted with the customer and processed the refund same will be reflect withing 2 business days. Hence closing the complaint.

Oct 03, 2017

Updated by Sushma Lobo Many Thanks for resolving this. I have received my refund

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Address: Yamuna Nagar, Haryana, 133103

I haven't got SBI card 10% instant discount even I fulfilled all the terms and conditions. I ordered lake products cost around 1700 and paid through SBI debit card but didn't got 10% cashback.i t was clearly mentioned that I can use the offer with phone or offer and I got phone or cash back but for got sbi 10% cashback.

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Address: Kamrup Metropolitan, Assam, 781025

My order no : od[protected] for the product "sports sh/wj99555/ adidas hsn : 6403aaab". I have returned for exchange in size. But i am surprised to inform u that today morning i received a message as well as shown in flipkart "my order" that the above product has been delivered in 19th sept. But till now i din't received my above product. This type of miscommunication i din't expect from flipkart.in future i will have to think before keeping in touch with flipkart.
I am waiting for your immediate action.
Regards
Monalisa nandi.

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We have interacted with the customer and customer has confirmed the replacement product has been delivered. Hence, closing the complaint from our end.

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S

Sri Manth

from Roorkee, Uttarakhand

Sep 20, 2017

I ordered a book which was not good enough when i got it, so i returned it and got refund on my flipkart app on phonepe. The app doesn't open Phonpe and moreover without any withdrawl to my phone pay account i lost my money Rs.125. How do i get my money back ?

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Address: Kolkata, West Bengal, 700063

I have purchased a moto c plus mobile phone on 16th september 2017 and got the item on 18th september 2017. But i found that the item was defective. I requested for a return but flipkart is not returning the product and they are saying that the item will be replaced with another same item. But this will not be returned. Please help. They are harrassing me by giving me dates after dates. They are saying they will not refund me.

Nov 1, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Sep 20, 2017

Updated by Moumita Halder They scheduled a technician visit date on 24th. But I why do I have to go though a tech visit when I simply want to return the product? You sold a defective product and you should return or, replace it instantly. Why tech visit? Please refund my money back

Verified Support

Sep 21, 2017

Flipkart Customer Care's response We will revert on this.

Verified Support

Sep 22, 2017

Flipkart Customer Care's response Interacted with the customer replacement initiated closing the issue

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Address: Koppal, Karnataka, 583231

I had requested for replacement of the defective product delivered to me, the flipkart at 1st first time canceled my request at its own without my consent, again second time fought with that people and gave my request and they told that the pick promise date is 01.09.2017 and still the product is with me only, worst experience with flipkart, they are hacking my account and cancelling requests at their own, they have worst representatives,

Stop cheating flipkart,

Hemanth ranka, mob no. [protected]

Oct 24, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Sep 20, 2017

Updated by Hemanth Ranka. Filpkart shows fake statistics, fake grievance officer, will never by through filpkart

Verified Support

Sep 21, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 23, 2017

Flipkart Customer Care's response The customer complaint about the replacement of the product. We would like to inform you that our seller has confirmed that the replacement is approved on 23/09/2017 and would be delivered on 07/10/2017. Hence, closing the complaint from our side.

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I have ordered for a prince playable soft pug dog - 12.5 inch on 15th september 2017. Delivery expected by tue, sep 19th '17 but date is over and good was not delivered.
You have promise to delivery on expected date. But this is your actual service. I am very disappointed with your service.

+1 photos

Oct 31, 2017

Complaint marked as Resolved

Verified Support

Sep 21, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 25, 2017

Flipkart Customer Care's response The customer complaint about order cancellation. We had interacted with customer and informed about the cancellation. The customer agreed. Closing the complaint.

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Address: Cachar, Assam

Website: www.flipkart.com]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]]

I sent an order for girls midi in the age group of 11-12 years on 03.09.2017, at the price of rs.551.00. But when opened the packet, i found the dress - lil orchids girls midi for 2/3 years of age, which is of no use. So i want a proper reply in this regards and want to return the dress in exchange of my actual order. The details are given below.
Order id-od[protected].
Tracking id-fmpc[protected].
Invoice no-f a a b g[protected].
Invoice date-2017.09.03.
Order date-0]3.09.17.
Delivered] by ekart on 18.09.17 by asit paul, at silchar, assam.

Oct 22, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 21, 2017

Flipkart Customer Care's response Refund has been provided to customer hence closing the complaint from our end.

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Address: Jaipur, Rajasthan, 302012

Website: www.flipkart.com

I bought this mobile from flipkart and it stopped working after 1 month, it has been sent to service center and service center personal were unable to repair it so they issued a special replacement certificate (Doa certificate) informing us that they have done with their part and now we have to contact the seller from which i bought the mobile.
Regarding this i have been following with flipkart for last 1 month and provide them all the necessary documents which they asked but still have not got any satisfactory response from them. Each and every time they send email that they are escalating the issue but no help.
Flipkart's reference number : in[protected]
Order id: od[protected] item)
Order date: thu, may 18th '17 8:51 pm
Total amount: ₹4, 999 through credit card-emi

+1 photos

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We will revert on it.

Sep 21, 2017

Updated by Viksaalai is there any update ?

Sep 29, 2017

Updated by Viksaalai Hi,
The replacement has been also cancelled. May i know what is the reason behind it?

Sep 30, 2017

Updated by Viksaalai ??

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V

Viksaalai

from Hyderabad, Telangana

Oct 10, 2017

The flipkart has denied the replacement telling that their technician found the mobile damaged but it was the service center who damaged the screen while trying to repair it. The phone was dead but it good condition when we hand over it to service center person.
When checked with service center they told that they can replace the screen and we have to raise again the concern with flipkart for replacement but flipkart is not behaving professionally.
I am the customer who is suffering for last 2-3 months due to that faulty mobile phone without having any fault.
If you are not considering it then be ready to meet at consumer court this time as i have enough of your excuses.

VIKRAM SINGH

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Address: Chennai, Tamil Nadu, 603103

1) in all offers like bid & win, play & win tickets, phonepe purchase in terms& conditions it is mentioned as not applicable for customers of tamilnadu. What the hell is this???
I need a valid reason for it from your side as soon as possible.

2) but in big billion day offers terms & conditions it is not mentioned like not applicable for customers of tamilnadu.
I need the explanation for it also.

Flipkart customer support has been notified about the posted complaint.

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Address: Nadia, West Bengal, 741235

Sir

That i have booked a mixture juicer and grinder model no billion mg101500 - manufactured by under name and style billion on dated 30.08.2017 at 10.43.48 hrs and my order id od[protected] amounting of rs.1599/-and the said booked product delivered at my address on dated 31.08.2017.
After receiving the same i opened the product box and found small jar cap of the said product not given in packed box. After that as per delivery person 's guidance i contact with the flipkart customer care after 8 hrs and register a complain and assured me that they will resolve my complaint and within 24 hrs some one collect the delivered dispute product from my registered address which is with in your legal policy and terms & condtion.
After long waiting again on 08.08.17 i put return order from my mobile apps. And one return acceptance sms comes to me and they assured me that some one contact me with hour but i have passed 12days of return option application no one comes to me from return or replace the item or never pay heed upon my problem nor they replace my item and not given any response in this regard.. I am feed up now. Kindly do the need full or i will take take legal action against you.
Thanking you.
With regd.
Sapati chatterjee advocate
High court, calcutta
[protected]@rediffmail.com
Mob-[protected]

Oct 25, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 21, 2017

Flipkart Customer Care's response Replacement has been provided to customer hence closing the complaint from our end.

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Address: 600013

Website: www.flipkart.com

I purchased micromax led tv recently from flipkart website. The tv quality is not good. When i asked for refund they said refund is not possible for this product. I purchased this tv mistakenly without checking it's quality. I trusted flipkart that they will replace my product if i am not satisfied. I am not satisfied with this product please process me for refund.

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].

Sep 20, 2017

Updated by Idhaya Kani Need a refund or replacement of another brand tv.worst service from flipkart

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Website: flipkart.com

To,
Kalyan krishanmurthy,
Ceo of flipkart,
Banglore, karnatka.
Respected sir,
This is to inform you that i am sumit kumar from delhi, a regular customer of your company. On september 14, 2017 i placed an order of redmi 4a (3gb, 32gb) mobile from your site for my friend which was expected to receive by september 16 but your company first delayed this order and promise me to deliver this order before september 21. As i was waiting it for 3 days but today when i open the application i found my order was cancelled with no reason. As this product is for my friend. Due to your inconvenience i am feeling insulted among my friends and also mentally harassed by your company for such false promises. So i requested you to deliver my product as soon as possible and also compensate as i am feeling cheated by your company. If you are not interested in this matter i have no other option but to file a case against your company in consumer court.

Thank you
Sumit kumar
Order number — od[protected]

+1 photos

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We will revert on it.

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Address: 395004

Website: flipkart

I ordered a tv from flipkart (Cod)
I got the tv,
After 4-5 days my tv was not turning on!
I called for replacement...
A guy arrived next day and confirmed my problem and repacked the tv...
Then
After almost 7-8 days
New tv arrived... And then i told delivery guy to open the box and when he opened the box, the tv is damaged (Display broken)
So they told me to keep the old tv and call costomer care again for replacement...
So i called them and told that the replacement order was a damage peice...
They told me to wait 2 days...
Then after a week i called again,
They told me to wait for 2 days we'll be back to you sir...
And today its been almost a month
I call them every day but the answer is same
To wait for 48 hours...!!!
- i am not begging for tv!!!
I paid 40k for that!!

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We will revert on it.

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Address: 411009

Hi
I am suhas channdrakant sheth.
Last week i had order 3 t shirts & one iron from flip cart gift card number [protected]. (Si no 3ksta613113)
Out of that i had receved 2 t shirts & iron.
For the remaining t shirt i had also made an additional payment of 234 rs from my icici bank
Can you pl let me know status of the same.
The order was put on my wife name, sakshi

Oct 22, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Sep 19, 2017

Updated by suhas_076 Hi
I am Suhas Channdrakant Sheth.
Last week I had order 3 T Shirts & one Iron from FLIP CART GIFT CARD number [protected].(SI NO 3KSTA613113)
Out of that I had receved 2 T Shirts & Iron.
For The remaining T shirt I had also made an additional PAYMENT OF 234 RS FROM MY ICICI BANK
Can you pl let me know status of the same.
The order was put on my wife name, SAKSHI

Verified Support

Sep 21, 2017

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected]

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Address: Visakhapatnam, Andhra Pradesh, 530018

Website: Chrome

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Pl solve this problem my old email id [protected]@gmail.com new email id [protected]@gmail.com mobile no: [protected]

Flipkart customer support has been notified about the posted complaint.

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Address: 560103

Website: flipkart.com

I had recently deactivated my flipkart account, now i want to reactivate... The flipkart app tells me to contact customer support. If i try to create a new account, it says that account is deactivated, contact customer support to reactivate it. All customer support numbers asks for my account number, as my account is deactivated, how do i activate it? Any email, or phone number i can contact flipkart on?

Oct 29, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].

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Address: 600117

I purchased redmi note 4 from flip kart. My phone is keep hanging and at the same time it's getting abnormal heat. I called customer care and explained this issue.. They provided some troubleshooting steps which did not helped me at all for issue fix. Without letting me know they canceled my ticket and mentioned it's resolved.

Please help me in this regard either by replacement or refund.

Order id-od[protected]
Seller :trucom retail

Oct 23, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2017

Flipkart Customer Care's response We will revert on this.

Verified Support

Sep 22, 2017

Flipkart Customer Care's response Interacted with the customer, arranged a tech visit to the customer location keeping closed

Sep 25, 2017

Updated by Rajesh Nagaruru No use with the jeeves visit.. My problem is unresolved...my mobile continuous hung Probelm is still exist... I have purchased another similar phone last month just before a week.. It is working fine.. But mine is still having issues.

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R

Rajesh Nagaruru

from Chennai, Tamil Nadu

Sep 25, 2017

No use with the jeeves visit.. My problem is unresolved...my mobile continuous hung Probelm is still exist... I have purchased another similar phone last month just before a week.. It is working fine.. But mine is still having issues.

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Address: 811307,

Dear sir / mem,

I had placed a order from flipkart.com for a phone micromax vdeo 1
(Champange, 8 gb) on tuesday 12/09/2017 and cancelled it on wednesday at 1 pm.

Now phone has reached my home town even though i had made cancellation and got confirmation on the same from flipkart that your refund shall be deposit within 6 working days.

Now when i am request them to return they are saying product not be return and making all sort of lame excuse.

My grievances is when i have cancelled product and received a a confirmation how can any one send me product without my consent and another why flipkart is not taking ownership for its mistakes.

I am attaching document as png image, kindly help

Regards
Shilpi shah
[protected]

My order i'd number was: od[protected]

https://www.flipkart.com/rv/orderDetails?item_id=[protected]&link=MyOrders&order...⇄

If even though i had cancelled the order i have received phone today which is big fault on your behalf and speaking with your representative he has said order cannot be cancelled now my concern is why should i suffer because of your negligence... I am attaching all the document.

Kindly return you

+4 photos

Sep 19, 2017

Complaint marked as Resolved

Order ID: OD110204527546354000 Product: Micromax Vdeo 1 (Champange, 8 GB) Thank you for your time over the call.� We understand your concern. We're sorry for the trouble you had to go through. The seller would like to set this right by initiating a refund for the above mentioned order, as you wish. This will be done as soon as the pick up of the initial product is confirmed by our courier partner and you will receive an e-mail with the refund details. The pickup will be done by September 23, 2017. Please pack the product with accessories, price tag, labels, if any in the original product box and we would like to let you know that the delivery executive will not be able to complete the pickup in case any of the items are missing. The refund for your order will be credited to your credit card in 7 business days, after initiation. Please be assured that this is a rare occurrence and we're constantly working to enhance your shopping experience.�We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did. Thanks for your understanding. Regards, Ashwini R Flipkart Customer Support

Flipkart customer support has been notified about the posted complaint.

Sep 19, 2017

Updated by Shipping Shah I have received call from flipkart assumes my concern are met and address.

Order ID: OD[protected]
Product: Micromax Vdeo 1 (Champange, 8 GB)

Thank you for your time over the call.�

We understand your concern. We're sorry for the trouble you had to go through.

The seller would like to set this right by initiating a refund for the above mentioned order, as you wish. This will be done as soon as the pick up of the initial product is confirmed by our courier partner and you will receive an e-mail with the refund details.

The pickup will be done by September 23, 2017. Please pack the product with accessories, price tag, labels, if any in the original product box and we would like to let you know that the delivery executive will not be able to complete the pickup in case any of the items are missing.

The refund for your order will be credited to your credit card in 7 business days, after initiation.

Please be assured that this is a rare occurrence and we're constantly working to enhance your shopping experience.�We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Thanks for your understanding.

Regards,
Ashwini R
Flipkart Customer Support

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We will revert on it.

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A

Ajithnair Kannan

from Guruvayur, Kerala

Oct 13, 2017

I requested for refunding the amount on ridhaniyaa tempered glass guard for mi redmi note 4. few time later i get an sms on accepting my demands. the massage says that courier executive will be picking up the product on sat, 14 Oct 2017, but today i get another massage on the cancellation of the product. it happened with out my consent. the product was extremely poor in quality, it is not fully covered my phone.

another funny thing was the product that i received extremely different from what i ordered. order no.OD[protected]. several times i contacted with your customer care executives. i wasted my valuable time for solving this problem but it can't be resolve till now...

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Address: Pune, Maharashtra, 411045

Have tried to place an order on 7th sept, 2017, the order got successful and the amount was successfully paid but i didn't get any message regarding the order confirmation nor i could find it under order details. When enquired about the same they said that transaction got failed from phonepe (Another looser company), and i need to contact them.

When i tried to contact phonepe, they said it was successful from their end and for further details and resolution i need to wait for 72 hrs. Then after 10 days i got a callback from flipkart and they ask me to wait for another 72 hrs. Now it has been 12 days and there is no response from any company... These are planning to launch their much hyped sale from 24 sep, which is a flop if they can't entertain transactions in normal days, how can they handle such big number o[censored]sers. And now i am unable to even contact them either via phone or email as they don't bother to reply.
Now since i am left with no choice but to raise a complaint here. Hope they resolve the issue and refund my money.

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].

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Address: Coimbatore, Tamil Nadu, 641035

...?? I have requested return for two 599 products, courier partner had taken the both in single package but refunded for only one. I'm waiting for the other 599 product refund.

I have been following for refund of 599 from since last month. And it is 8th time request for the same is taken and closed without proper reason.

Please provide me resolution for same
In[protected]
In[protected]

Issue was escalated several times, backend team called me and told initated the process and will be refunding amount in 8 working days but when i see in app it got cancelled without my notice. How long this will continue? Whenever i call to customer care they will take a request rather providing resolution. Please update your process and make the things easier.

I need resolution to be provided at earliest.
Thanks,
Ramareddy

Oct 21, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2017

Flipkart Customer Care's response We will revert on it.

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Flipkart Complaints & Reviews

File a complaint to Flipkart

Flipkart reviews & complaints page 1766

wrong product delivered/ returned but no refund

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sbi discount

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product not delivered but message received as delivered.

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defective moto c plus

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flipkart the privacy policy violator

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item not delivered

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lil orchids girls midi

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replacement of sansui horizon 2 - 4g volte (silver grey / grey, 16 gb) (2 gb ram)

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offer validity

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cheated by flipkart after purchasing a mixture

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need refund for micromax led tv

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delay and cancellation of my order without my awareness

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vu led tv

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t shirt

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reactivity account

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account reactivation customer support

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flipkart redmi note 4 issues

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flipkart cheat and fraud not returning my money

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regarding an order placed on 7th sept, 2017

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refund issue cc issue

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