Flipkart Complaints & Reviews

Worst customer service after following up for more than a week, not even a single agent knows the process and everyone promised for a refund and finally someone else called and rejected the request only manufacturing defects will be considered even if its a fake product. Does that make any sense.

The product that i received was a complete messup and totally fake. The description that was given on the website was totally irrelevant to the product received. It's a matter of rs.17948 and the product is not even worth for even more than 10k.
Products like this really takes down the reputation of flipkart.

The next moment we received the product on sep 8th, we raised a return request on the same day. This was on hold for more than 3 days and i was asked to call every 24 hrs to check the status. (Od[protected]
I was told that since the return was raised on the same day of delivery, it was on hold and we have to raise a new return request. Not sure what difference it made.
The new request raised again has the same case.
Why am i bounced back here and there after so much of frustration on the product at the first place.

Flipkart is accountable and responsible for all the products that are shown on their website. Then why do you have a return policy.
We don't buy products based on the seller/vendor. We buy trusting flipkart.
Fake promises by every tech
There is no other go to file a case to get this issue resolved if none can help
To fix this issue.

I order two product on 1 id from flipkart app.
And once i got the delivery of the product i was not happy with it so i put return request immediately. Flipkart arrange the delivery, and e-kart logistic courier guy collected both the product on 2nd day of deleivery.
Anad from 21st august i am continuously making followup for the same about my refund. And i know flipkart claiming that hair-bliss curler is not returnable item. But what if the product is not working properly as per the commitments by the seller.in that case refund should be initiated.
This is really pathetic experience i had with flipkart. I was there customer since long. But due to this no more using flipkart and i will suggest other guys too.

And to consumer complaint forum pls take this request on high priority as product is really fake not working properly.
Order id - od[protected].

Thanks,
Pallavi
[protected]@gmail.com

I received lenovo k6 power on june 19, 2017 from flipkart. And from starting it was little slow. But initially i though lenovo phones are little slow in performance like opening app/dailing number/unlocking phone etc.

But eventually i found that lenovo k6 power after 15 days became very slow and for unlocking only through fingerprint it takes 30-40seconds.

The phone is very very slow and keeps on hanging all the time. I have been raising issue with flipkart but they have only once reply. Below is the my email conversation with them.

Hi,

Thanks for writing in.

Order id - od[protected]

We're sorry to know that you're facing issue with your 'lenovo k6 power (Dark grey, 32 gb)'.

Since the product was delivered to you on june 19, 2017, it has crossed the seller's 10 day replacement period. Due to this, the seller will not be able to help you out in this request.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand/authorized service center and they'll be able to help you out in case of any product related issues.

The invoice for this product has been attached with this email. This can be used to avail any service at the brand's authorized service centers within the warranty period.

Here is the brand support link: https://support.lenovo.com/in/en/documents/ht118678

Hope this helps.

Regards,
Naveen a
Flipkart customer support

So, basically i am frustrated and depressed that after paying 10000rs for this phone its so slow that i feel either flipkart gave me faulty phone or second hand phone.

I am not suppose to go back and ask lenovo for service. I deserve replacement or refund. Also i want to bring flipkart's lie in notice where they say its a flipkart assured product and done all the product checks.

Also, asked to please share the policy details anyhow i will be bring this in facebook/twitter as flipkart is big fraud company. I will back flipkart to consumer court if necessary steps are not takesn within 24hrs.

My email address is srounak. [protected]@gmail.com

I purchased redmi note 4 mobile, delivered on 04.09.2017.. My order id : od[protected].. I informed returned order on 06.09.2017.. I am not satisfied with mobile.. So my simple logic is... I not impressed by this mobile.. I dont want this mobile... I am not using this mobile.. I kept in box only.. I planned to buy other mobile... I requested for return this order.. I am having all the box with original accessories.
I dont know what the problem to those people..
What the meaning of 10 days replacement policy..
This is starting journey in the flipkart... If you are not satisfy or solve this problem.. This is a last shopping on your flipkart... Loosing valuable customer..
Please solve this problem,..

Fake delivery time promised for an item which i have order for my personal medical use which is diabetes glucose meter... Social Media team is also not concerned and not aware of what is happening here.

Very un-professional service.. just felling cheated and harassed as it is medical instrument i have order and delay in this order is seriously not acceptable. Even the product is not yet dispatched...

Order ID
OD[protected] item)
Order Date
Sat, Sep 9th '17 4:14 PM

Hi team,

I have purchased a mobile from flipkart moto e4 plus on 29 august 2017 order id (Od[protected], on the very next day i received the mobile at my home. On the same day i put my mobile on charge and it got over heated badly. Next day again i faced the same issue and this time it was too much heat. Since that day i am afraid of charging my mobile bcz it seems like it will explode. I initiate the return request itself on 31 aug 2017. On the first 6 days nobody tries to call me or contact me. On 6 sep'17, i called on toll free no and discussed the issue again and then only they booked me a technician visit. Next day technician visited my place and that time he was agree with the issue i am facing. He didn't provide me any solution. He charged the mobile for 10 mints and made a report on the basis of that. I asked him twice and thrice to charge the mobile for 20-30 mints bcz i initiate the complain that its getting while charging but he didn't cares. And now, my issue is not solved yet, its still pending and flipkart cancelled my return request. Flipkart is mostly known in the market for there customer oriented service but this time i am not satisfied at all. My phone is totally unused bcz i am afraid of charging. Please do some needful action as earliest as possible. It is not possible to charge the phone in 10 mints everytime. Today i again called toll free no. And the representative told me the issue has been escalated to higher authority. Kindly initiate my return process as earliest as possible. I am so worried after this purchase bcz if i try to give 50% charge or more than that, it seems it may explode.

+91 [protected]

Their was no price tag when i opened my product bought from flipkart. Now when i request for return it is processed but wish maste rejects it by saying that we cant accpet it.
Like this 8 9 times same process takes place
No solution from the customer care person too.
Im really upset.
I did online payment.
I still have 10 12 days left for return so kindly help me as soon as possible.

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Pl solve this problem vastly

Phone:[protected]
Email - [protected]@gmail.com

Hi i want a samsung galaxy s8 plus to review in youtube and share with my friends so they can buy. I will promote the sell of it i promise. Please give one so that i will be grateful to you. Any variant is fine with me and/or seal broken is also fine with me. Please reply back so that i can give you my address for product delivery.
Thank you very for being a great site.

We requested to replace the mobile within 10 days of the delivery of product.
We wanted to return the mobile as it has many issues but they said it can't be returned, only exchange is there. We agreed on their terms.
Flipkart need to pick the product from the provided postal address, but nobody came in 20 days. My father went to the courier person to gave the product.

Could you please let me know when will i get the replaced product or should i think i lost my full money.

I never expected this type of irresponsibility from flipkart.

Registered phone no is [protected]
Order id: od[protected]

I look forward to your reply.

Hello,
I booked "smart shelter adjustable washing machine trolley" sun, 3rd sep.
Order : od[protected]

Today i received that product has been delivered.
But i didn't receive any product today. This is really disappointed me.
I never expect such things from a big organization.

Do track my order and respond it immediately.

Subash raja

Sir,
It highly regrettable that a wrong product has been delivered to me. I had booked sujanil nok - 99- jumbo against the order id od[protected]. However it very surprising that wood shield (Termite killer) a very poisnous item which has been delivered to me today 11.09.2017.

It is further very regretable that return option button-/ portal is deactivated. Hence it can not be returned. It is a very serious matter that a poisonous item has been delivered to me. Hence i kindly request you to take necessary action in this regard.
Awaiting your reply. Thanking you.

I had placed. Demand of sonata watch and delivered on 09 sept 2017. When i opened the packet, i become surprise that the itemproduct delivered was different brand and non functional. The strip was also broken. Immediately i contacted customer care through phone and mentioned the fault on its. The customer. Care assured. Me the item would be taken back on next working and money would be refunded in my account. My account no and bank ifsc code of bank also noted by them. For a moment letter msg received from flipcart that the item would be collected on monday i. E 11 sept 27. The delivery boy who is vary bad service assured me to collect the item at 5.30 pm i was patiently waited for half an hour at our premises gate despite my frequent call to him. At last around 6.30pm he collected the product. After approx 20 min later msg recd that "pick up cancelled" saying that brand was different. I repeatedly complaining that the item is different and non functional so why is this non since comments recd and rejected the pick up? I am serving. As. Defence in this country such a shameful objection is hurt me. 1135 rupees is. Not matter for me but your prestigious company is being hampered due to these illminded staff. So i request you to consider my complaint once. Again and refund my. Money at the earliest.
My cancelled order id no is fmpr[protected]
Rup raj gurung

Bank account no [protected]
Ifsc code - sbin0000739

I buyed phone motoe4plus on flipkart.. After receiving phone i seen phone was damage in screen n more over phone is restarting frequency. I given complaint against this issue to flipkart customers care number is [protected]. Their taken complaint and after 2 days complaint was rejected on 23rd aug. Now their saying their is no refund. Sir can u plz help me

Sir
I request to your good company please return my hunting hobby fishing
So i can call our call centar no: [protected] more than 5 times in day
But you have not responce an waiting just say 1 minute sir i will check you problem but you opertor wait more than 20 minutes this is you beavoior
For costmer so i request to you please return my product as soon as possible
Return my money.
Your order id:od[protected] date : 01.09.2017
Courior no:[protected]
Invoice no: faaoef[protected]

Hi team

I failed to login the flipkart account, hence i tried to recover the same by clicking "forgot password", on both my mobile app and desktop browser.

I have my mobile number linked to this account; particulars as follows-

[protected]/[protected]@gmail.com

I got otp on both email and phone number but it said that "please try again after sometime.." when i input the otp and new password.

I have tried couple of times and tried to reach customer care at[protected] but all in vain.

Also, if i try to sign up as a new customer, with my mobile number, it says that the mobile number is already registered. (Flipkart has discontinued social logins/signups, so i am unable to create a new account using my other email id.)

I hope this information is enough, and you will respond to this asap,

Thanks
Harshat jain
[protected]

Respected sir
I have ordered for a Pokemon moon 3ds game card on 3rd September 2017 and l got it today, 11th September 2017.But when l put it on the device itz found not working. Please provide me another one and return this damaged one..please take favourable decision and give justice. My order is OD[protected].

Hi

This is with reference to my flipkart order shipped by delhivery - order placed on 05sep2017.

Details as below :
Flipkart order no : od[protected]
Delhivery tracker no :[protected]

The expected delivery date was 11-sep i. E today and after enquiry i came to know 2 issues which were not been informed to be via sms.

1. The delhivery shipment details are updated wrongly in the system wherein it is mentioned that on 08sep the item was in pune and on 11sep it is in gurgaon.
After speaking to delhivery support agent, she mentioned the information is wrongly updated!!! Howwwww!!! Though she mentioned i would get the order by 14sep why was the system not been updated with correct info?

2. The flipkart agent assured me that i will be getting my order today by 7pm. Not sure on what basis as i could see that the delhivery is showing the item is in gurgaon.

Couple of questions on which need an answer :
1. What if i do not get my item?
2. Who updated the wrong information in delhivery?
3. If there is a delay, why was the sms or email not been sent for delay.

Hope you can identify the flaw and take corrective actions.

Regards,
Mayura k

I have ordered a charger trost 2a fast charger with sync cable order id is od[protected] and
Prior i request for cod but as i receive a mail from flipkart team that i can also
Take prepaid option than i opt for it and paid you the money from my hdfc dr
Card online. The transaction id is[protected].
But when delivery person come to deliver my order i was no available and he said to my husband that he has seller slip showing cod to be collected and he collected the amount from him also.
When i call as i come to about incident the delivery person said he can't do anything i should go for online complaint process i do the same immediately on same day.
Till since 8th september company and their team false commitments and not refund my extra money
One executive say they have cod payment showed and other said they have online payment show. What does it mean either you and your team are saying false statements or your delivery person not updated you cash collection means either company is cheater or your delivery person
In both cases you should suffer not consumer as fault is yours and your team
Supriya mehrotra
[protected]
Flipkart [incident: in[protected]]

This is in regards to od[protected]. I have received damaged led tv. I contacted the customer care they says if the product is opened by the customer than no replacement will be given. They says it will only replaced if it's opened by them. I only opened the product and the screen is broken by the transport team or they purposely delivered damaged product to me. Now they are not replacing nor either of the flipkart executives have come to see the product. It seems i have spent 18, 000 for the waste product. I am requesting to this forum kindly records number of cased flipkart do purposely for the electronics products. Also check records for the vendors if they have tied up with them.in my case the led is broken from inside and it seems that they have delivered to me purposely. I cannot them through toll number and also via social media platforms they say they will call but not even a single miss call i received from them till date today. Let me know if you required any further information on this.