Flipkart Complaints & Reviews

Dear sir/ madam,

I have purchased bestest bp check fully automatic digital blood pressure monitor bp monitor order id no od[protected] amounting to rs.1249/- on 22-08-17 and received it on 23-08-17.

I observed that the machine gives the false reading everytime i checked as i checked the bp of my father which it showed as high and when we visited the dr near my house in next 15 minutes, dr told us that it is normal, so i was trying for returning it since 27-08-17 by calling the customer care but has not got my issue resolved and now since 10 days has past for replacement policy, they are giving me a crab that 10 days has passed and they cannot refund my amount, but i made a complaint within four days of receiving the product for returning it and for refunding my amount, so there is no question of expiry of the time because the time has been expired due to the negligence of flipkart customer care.

Now, i am fed up of calling their customer care centre as i am not getting any solution from their side since 27-08-17.

So, i was forced to write this complaining mail with a hope that you will help me in resolving my issue and getting my refund amount back.

Therefore, i request you to take strict action against such companies who made fool out of customer by sending defective product and then don't even entertain their complaints and expire the valid time of refunding​ and then harrass the customer by not refunding the amount.

Thanks and regards
Bhawna gupta

I ordered two products on september 3, 2017.The flipkart authority gave me the date of delivery of the products on September 10, 2017.The delivery date was gone, I call in flipkart that they said that the courier partner requested for cancellation, so i have to reorder..
For this moment i am harrased by Flipkart..
I want justice from Flipkart...
Flipkart become irresponsible and harrase the people.
Please take a strong action.

Dear flipkart,

This is swapnil hindlekar from mumbai my order no.
Od[protected] for lenovo k6 power

Its being pleasure to buy product on flipkart & i was happy to be part of flipkart family but since my last product i. E. Lenovo k6 power i am facing a lots of problem to use the phone i have raised compliant within 2 days after buying a phone but i got reply from flipkart after 10-12 days. Is this customer service that we expect from your side. As per your policy if customer is facing problem with brand new product if he raised compliant for replacement then you must get it replaced without any question because your policy allows me to get replacement within 10 days, but there was no reply from flipkart except the excuse to not able to reach, after 10 days my complaint got cancelled automatically & when i called them back for replacement they asked me to show your product to service centre this is not customer care by any way.
I was facing a problem with screen, processing, mobile networking & heating. My phone just get heat up by 2-3 min of talks & the technician who came to analyse says they required at least 50 degree celsius to get phone replace i just don't understand my phone was heating upto 41 degree without any use & how can a person use that phone with heat of 41 degree celsius. Can anyone just imagine that your talking on phone & your phone & your phone is started heating will you be able to use that phone.

I have serious question & doubt with product quality of lenovo & after sale service of flipkart they denied the product problem of heating as it is not heating upto 50 degree celsius the phone can also get heated due to his processor problem also.
It is common that phone will not heat in ac rooms but even though temp. Of my phone was 36.8 without doing anything this is serious blow to customer's faith on mobile brand & also on e-commerce site.

Am order by apple i phone 5s tempered glass. But am recived the courier parcel inside moto g5 plus tempered glass. Am already complaint intimate for flipkart excutive from maharastra. Plz replace my order. Order id[protected]. This is first time for filpkart order complaint. I want apple iphone 5s tempered glass

OD[protected]

your delivery person didn't take my product coz i denied to pay him 1000rs for exchanging the product

he mentioned that the phone display is faulty in the form

his name was gaurav and agent id was- 988939

when i register for call back, even your concern took me so long on wait.

what i am supposed to do ?

Sir,
I have purchased a samsung 128 gb evo plus micro sdxc uhs-i card through flipkart vide tax invoice no. F0yqi[protected] dated[protected].
But i am sorry to write you that the above sd card got corrupted itself. I tried every method get it detected, but failed. I lost my valuable data in it.
As per the warranty policy, i contacted the samsung india, and send the micro sd card for replacement. I am surprised that samsung india has denied to replace the card as it is not made for sale india, by the samsung.
Again i contacted flipkart and shared the all conversations had with the samsung india. But flipkart tight lipped over the issue.
When i remind them again and again they replied that since the product was delivered to you on january 20, 2017, it has crossed the seller's 10 days replacement period. Due to this, the seller will not able to fulfil your request for replacement.
You are requested to please help me to replacement of corrupted sd card and oblige.
Thanking you.
Masood kashif
[protected].

Hi team, i have purchased a kodak led tv from flipkart and received it through courier on 5th sep'17 (Tuesday) actually courier boy handed over the delivery to my building's guard. When i have opened and checked the tv, display is defective and showing a line at the top of it, so when i placed the return request at same time after 20 min of delivery on tuesday itself, but i have received the call from flipkart cs team on friday 7:00 pm approx and they have rejected my return request. Again i have placed the request and 2nd time also they have rejected it. From friday itself i m following up with their social media team but they are just giving me time to wait, not any resolution.

Request you to kindly arrange the refund of my led not replacement as now i dont want any product from this fraud company.

My flipkart account has been deactivated and now i want be activate it but it is not activating
My flipkart account connected with my mobile no. It is not connected with email and when i enters the mobile no. And password he saw me "account is inactive contact the customer support to reactivate it"
Pl solve this problem vastly
Phone number: [protected]
E-mail.: [protected]@gmail.com

I'm extremely disappointed with flipkart services. There service is getting worse day by day. They delivered me the red tape formal shoes of incorrect size which came in poor packaging and the right shoe was fully damaged. Hence i ignored it and placed a replacement order. I received the replacement last week, with the same packaging and the shoes quality is not good. I have attached the photos below, please have a look. My email is is [protected]@gmail.com

Sir, yesterday i have bought a lyf flame 6 batter on flipkart, and after its delivery i took a check but unfortunately nothing worked. So i decided to return it but i didn't get any option for refund, please help because by mistake i've selected that for replacement. So i need your help to reduce it from replacement and just select it for refund. Please, i want my money back whatever i've paid.

I, mr subodh paswan with customer i'd.. Od[protected] had ordered you one huda lipstick.. Which was not packed properly and it's a used piece.. And it's almost empty too. Pls send someone to collect it from my place and refund my money. I showed the product at the same time to your delivery boy. The lipstick was packed in a polythene cover. It was in its original packing too and you can chk the bottle it's almost empty inside.. And the color which i wanted is not exactly same. I am not at all satisfied with the product please do the needful as soon as possible.

Sir, this been 2nd time i would like to replace my laptop. First time it has some issue with build and sound issue. The replacement was done on time and no issue. After replacement it was working fine but recently i noticed during charging i can feel low dencity current in laptop body. It's just 2-3 days over on replacent date. This one seems also defective. Please help me. On this. This is not 2-3 months just 2-3 days. I am. Using flipkart...

Dear sir
With due to respect i want to inform you that i am your valuable customer with email id [protected]@gmail.com i want just tell you that i buy a moto turbo charger and i am using almost 1-2 months and this changer not working properly. So it my request you to kindly help me as soon as possible.
Other wise i do some more step

My contact no. Is: [protected]

Hi,
I have ordered a micromax canvas 6 mobile phone via order od[protected]. The mobile is not upto the mark of my expectation any any respect.in the website of flipcart, it was clearly mentioned that we can return the product within 10 days and refund will credited in your account after getting the product. I have called up the customer care so many times but they are not ready to refund the amount while i have already initiated the refund request within 10 days.
Now they clearly denying to take back the product. I am really frustrated with their service and this is pathetic.
Hence, i request to refund my money back and to take necessary action on this as early as possible.

Regards,
Anupam tiwari
[protected]

I ordered one mattress in flip kart. Immediately i cancelled but i have made my payment. Later i ordered another mattress. But the order which i have cancelled is still not refunded in my account. When ever we call customer care they are giving transaction i'd. We enquired in our bank there is no such transaction done. Everyday i am calling customer care. Simply they are postponing it will be solved by tomorrow. My order id no is
Od[protected]. They have posted i'm my order that refund is completed.

Sir, i have buy panasonic p55max mobile from flipkart on 28 august is delivered by 01 September after using mobile phone 4to 5 days
Its charger is not working and heat mobile phone.kindly change my mobile charger as soon as possible otherwise it harm my mobile. Phone and battery also so please change my mobile charger as soon as possible
Thankyou

*order id:- od[protected]Lenovo yoga 510 a9 processor)*

I bought a laptop that got delivered to me on 17th august, 2017 with 10 days
Return policy and clearly was mentioned in product description. After receiving laptop i noticed 3 major issues.
1. There was bright abnormal light leaking out of the laptop display along the top horizontal border.
2. Laptop is too slow in operation. It takes way too long to start the computer and long time to open any app. It shows loading message often.
3. The webcam is defective. Images are not clear and quality is very bad.

I reported this problem for refund within 10 days as per policy and talked
To customer support and said they would arrange for a technician visit by 23rd august. Till 23rd there was no call from flipkart nor any technician visit. Thereby i called flipkart again and i was told they will call back regarding this. I received a call later and the executive told me there won't be any technician visit and tried convincing me that there is no issue in laptop without trying to understand the actual problem. I asked him to connect the call to his senior year to resolve the issue. He said he will arrange a call with 24hrs. Thereby there was no call and response from flipkart. I followed up again on 25th and 30th of august. Thankfully i have all the call records as a proof. On 31st of august the flipkart executive called me up saying go to lenovo service center as they cannot do anything. Please elaborate, if flipkart cant do anything then why you placed 10 days return policy even
We placed return request for right reason as flipkart had delivered defective product.

Please tell me what is my mistake that i will not get return/refund if you
Delivering faulty products to us, should i go through all legal and
Media process to get it resolve?

Flipkart is good name in market and i am also regular buyer from flipkart, first time getting very ridiculous response from flipkart, which rise question to flipkart
Reputation/commitments.

On the 7th of sept, i called flipkart again and relaised they they have already closed the issue from their end on 31stvof august. This is extremely ridiculous. They have closed the issue based on whose confirmation? They didn't do their duty 1st of all and to add to that they are getting their hands off this issues. They delayed my issue for over a month and now they are not cooperating and saying that return policy is exceeded. They can't do anything.

I decided that enough is enough and now i want to be compensated. If
Flipkart is giving return guarantee, it has to honor it. And i decided to
Not co-operate no more with you guys, i need my refund and pick up the
Laptop soon, i dont want more question/answer session on that.

There is no way i can trust an organization like that. I understand this can be one of case, but there is no way you can affect someone like that
And still not ready to compensate appropriately.

In short,

1. Flipkart guaranteed 10 day return/replacement, which it did not honor.

2. Customer staff kept giving me incorrect information, on purpose, and kept delaying for no reason.

3. All in all it wasted more than 20 days of my computing time.

I am a service person and have no time and patience to waste like this. I am delayed with all necessary official work. My reputation is down the drains, as i have not been able to keep up with promises. And that is a huge huge opportunity loss.

Tell me what i should do?
Isnt it my duty as a consumer to make sure businesses is penalized when
They do something like this and fight for that?

Regargs,
Arati gupta

I have ordered smartsync bluetooth 4.0 headset stereo earphones wireless earset earbuds sweatproof sports running headphones with microphone for andorid ios mobile phones 3d music experience smart voice control (Black) headset with mic from flipkart. But the product was returned. I called the flipkart customer care. They assure me they will return my order blue tooth headset as soon as possible but they give me timeline again and again

Please re activate my account my phone number is [protected] please help me my account my mistake my account deactivated please reactivate my account please help us my account very important for me please reactivate my account please reactivate my account please reactivate my account my phone number is [protected] please reactivate my account help me

Order details:
Od[protected]lenovo p2

I raised ticket for solution last day night and one your associate contacted, he convinced me for making payment of 7 emi, which was converted without prior intimation, rather than why it is done.

Charged from me;
1emi-1455
2ndemi - 1595

Refund of interest for no emi cost is rs 49 in 1st emi and lump sum of 806 for 8 emi's. Results cost of the phone of the phone: 1595*9=14355

One more thing was told me aggressively that we have refunded proportionate interest cost, so we right to to convert.

How did so refund of interest given to me: 14355-49 in 1st emi-806 for bal= 13500, and i purchased this phone on no emi cost and how did so proportionate interest has been credited to talk that, learn the calculations first before you guys talk, after clear explanation also.

Then i asked him to transfer call to superior level and that call stayed me for more than half an hour without response. Seems like # who does shopping on site. At least you guys doesn't have curtecy to respond customers calls.

I would have purchased this phone, if had enough money in pocket with going for no-emi cost.

Right now i don't have money to make the payment in next month card statement for converted 7emi balance or i'm ready to give back this phone.

I have fascinated shopping experience, kindly check my orders history, compared to other shopping sites and seems they are good in governing practice's as they do provide information before proceeding anything contrary to order placement conditions and having concern on customer.

I never expected to do like this to customer without information from flipkart.

Why should we do shopping without having trust and no response from customer care executive, hope in my case it has been kept aside intentionally for while till the time it should get disconnected, horrible experience.

When i have spoken to citi bank customer care and they claim that issue with flipkart and we are not responsible.