Flipkart Complaints & Reviews

Got deceived from flipkart twice, once by their recent acquired jabong & other by flipkart itself.

Ordered a product on 28th july 2016 with payment done online. C4urrent status is showing product is in transit since july 30th

I am following up since 1 month but neither they are delivering the order nor canceling it & providing me with the refund.

Its open & shut case where company took the payment but did not deliver the item.

Mails, tweets & calls being carried out repeatedly to recover my hard earned money but flipkart is turning deaf ears to my complaint.

Second issue again with flipkart where i bought 2 led lamps @2400 from flipkart which generally comes with at least 1 year warranty but it stopped working within a month.

Right from very first day it started showing heating problem & if the lamp is kept on for long it goes off due to overheating. With the days passed the duration reduces & it started getting off mere after 15 minutes & finally the lamp the light was getting dimmer day after day & finally it stopped working in a months time. I did not expected such fake products are being sold at flipkart. Contacted customer care, giving the standard reply that items cannot be returned after 10 days. Led lamps getting corrupted in one month, even raid side sellers would have been selling better quality products than flipkart.

This looks really bad preorder product for which you pay full money and wait till last day then flipkart just changes the delivery date by week. When you call customer they suggest you to wait and if you ask whats promise it will be delivered there answer is if not delivered cancel your order and take your money. I have 55000 rupees for tv on 12 th August and delivery promised was 30th August on 28 August they change the delivery date to 7th September.

Is Flipkart making money out of seating on customer money.

Flipkart customer care says they will connect to senior for discussion which never happens they will say call back in 1 hour which never happens again.

First of all they should not take full money for preorder, next if they have taken full money they should deliver on promised date.

Flipkart standards are lowering day by day.

Dear sir
I recently made an order for lenovo k3 note which was delivered to me on
25th August. Yesterday I was on a call and the phone got hot. I made a
request for return of the same which has been rejected.
I asked about it at customer care(Flipkart) and they told me it(heating
issue) to be normal but I am not convinced at all. The item should have been taken back.

I have ordered redmi3s prime and i recieved phone the next day.Unboxed it used for certain hours found many software and hardware related issue..contacted flipkart and requested for return inturn they told to download smartcheck application which i downloaded on phone but when mpin provided by customer care application was unable to run.
And in meanwhile just few hours o[censored]se front soft touch key got malfunctioned.however, flipkart people accepted my return request and inform that in 4 business days mobile will be picked up by courier person and then refund will be initiated..from last 15 days flipkart customer care person are assuring pickup will be arranged but till date they have failed to do so.from last 15 days my family havent gone outskirts due mobile pickup promises.
Such branded site have assaulted me mentally and financially.
I have got frustrated and will try go drag them in consumer court.

Name --rohan bagul
Mobile no--[protected].
Order id no--OD[protected].
Order date[protected].

Hello,

I ordered water purifier from Flipkart on 10th Aug and it was delivered on 14th Aug, but there were no update about the installation, after rigorous followup person came from Aquaguard for installation on 20th Aug. But this product doesn't work as expected in fact direct tap water is much clear than the purifier water. Raised a return request on 21st but there isn't proper communication from either Flipkar, Delhivery or Aquaguard.
Every time we call to Flipkart they just provide update with the generic statement "We apologize for the inconvenience and we have escalate this issue".
From Delhivery one guy came with one slip and told me that this product i cant take with me a big van will come for the same and went back.
From Aquaguard they say the product will not support bore water its only meant for municipal water!! i dont understand what kind of purifier it is..! Same is not been communicated during installation.

Now i don't know to whom should i contact and whose fault it is! i am facing mental harassment from these counterparts.
I cant use the product at the same time my money is locked and i can't buy the better product.

Please suggest me how should i proceed further!

Regards,
Sushma.

I placed an order on 20 July with default company FLIPKART and delivery dt. was 30th of July. I made a call, they replied your order has been cancelled bcoz vendor damaged your oder. I requested to get it delivered asap. I got it on 3rd of Aug. Contacted so many times bcoz it's going to hang alot. Always denied to resolve. Want refund asap else must be take legal action against you.

Sourabh Singh Rajput) [protected]
Find the attachment...

Hai sir this is gopal h.no:1-61/2, v)edulaplly, m)jharasangam, post digwal, dist medak, telangana state.zahirabad-502321
My hanset/VP91706/Lenovo not working its works only 30days at this time sent to service center but cannot do he told mother board problem so kindly request u plz replacement my phone bcoz am using below 30days plz solve my problem as soon as possible thank u.

I bought a moto 3rd gen mobile from flipkart in last november. the moto company said that the moto 3rd gen mobile screen is scartch proof but i found there i found so many scratches in my mobile screen. give me a proper solution for this i have billing details of the mobile and i want to know is their any warranty for mobile charger. my mobile charger is not working properly so please reply for solution for this problem

I am return one xiaomi redmi 3 s back cover on 21St . one delivery boy collect the item in 22nd .yesterday I again receiving the same item return already...actually I am waiting for the refunding amount... ...what is happening in flipkart service. If the consumer return any items.. After Two three days the same item u send to us... I am facing first time from flipkart I am a regular consumer... For detail call me i[censored] can [protected] .

My dear Consumer act team,

this is the mail I sent to flipkart about my order:

Please go through it and take action on them.

I really tired cause of the last order I placed with you guys on the independence day offer.

After the order, really I lost my freedom.

Now I'm struggling with you guys to get the freedom.

I placed the order on 10th Aug 2016 for the 24 inch Philips LED Full HD television.

You guys assured that, the order will deliver on or before 20th Aug 2016.

The same 20th Aug I received SMS like, there is delay in the shipping and the re-scheduled delivery is on 24th Aug 2016.

So I understand the problem and I waited for the 24th Aug.

Also I called your CS team on 24th Aug to make sure the order will deliver on the right day.

But the reply I got from you guys really made me surprised. The reply I got from you was, due to problem with the courier service the delivery getting delay and the re-scheduled delivery date is 27th Aug (today).

So, I waited at my home to receive the order up to 12pm there is no delivery and I contacted your CS team.

Again I called you guys today to know the status of the order, you guys again extended the delivery to 31st Aug.

Why are you guys doing like this and playing with my order?

I placed the order in EMI and coming 29th the first month EMI I've to pay for the bank.

I'm asking you guys, will you pay the EMI for the undelivered order?

Do you guys thinking I'm a Mad? I don't have any other work? I placed the order and I've to call you guys again and again, you guys extending the delivery again and again.

What the hell is going on here?

Meanwhile, I'm your CS team phone agents irritating me more than the order.

My call hanged up more than 3 times today. The agent hanged the call 2 times and floor supervisor hanged up the call one time.

Yesterday I spoke with a floor supervisor named Vivethika, She assured me "I'll take care of your order personally and the order surely deliver to you on or before 27th Aug 6.00 PM"

Also she assured me if the order not delivered, you can call the CS team and straightly ask my name. They will transfer the call to her.

Today I asked to transfer the call, the different reply I got from your CS Team:

1. We don't have the option.

2. We don't have any supervisor in that name.

How can you guys playing with me like this?

I planed to gift the TV to my parents on their wedding anniversary. Due to the delay in the delivery all my programs collapsed and I must want a compensation for the delivery delay.

Either you guys will give gift voucher or special discount I don't know.

You guys missed almost 10 days from the promised date.

So I must need a reasonable compensation for it. If you are not taking proper action on this, I'll file a case in the consumer act.

Also I'm copy pasting the mail to your CEO in the linkedin profile. https://www.linkedin.com/in/sachinbansal


Thanks & regards,

Sabarigiri V,
Senior Process Associate,
HSN Team

Dear sir,
I received le eco le 1s eco mobile on dated 26.08.16. my tracking id is fmpc[protected]. the above mobile's battery is very bad and the percentage of batery is continiously down.
I want to refund money.
Faithfully,
Chandan pandey
Address - secl complex, seepat road, cmpdi building administration saction, bilaspur (c. g.)
Mo - [protected]/ [protected]

As per rules flipcart guys will come and install TV within 48 hrs, but its already more then 48 hrs still not come to installation.

Firstly i am a regular customer of flipkart.For the last one year i bought items worth Rs 30000 from Flipkart.Recently i purchased a phone having order id OD[protected].I received the item on 22nd aug.On the very next day the phone is experiencing some hanging issue and OS issue.and on the same day i requested for return and refund for the same.I have contacted customer care twice and they are not ready to refund the money i spent.They are not treating me as a regular customer of theirs.I lost my money for the hanging OS.With in ten days also i request for return and refund policy.Then what is the problem regarding this.Hope you will definitely find a solution for my problem.Thanks and regards
ANOOP MOHAN [protected]

I placed a successful order of Sony headphone with offer price ₹999 on 25 August 2016 but next day when I saw my order status it was cancelled automatically without my willingness.
My order id is [OD[protected]].
Now the price of the product has been increased to ₹1399.
It is completely Matter of cheat.
If the order is confirmed then Flipkart has to provide the product at same price .

I have received defective phone from flipkart. Have requested for replacement but there is no one from flipkart for replacement. Just getting message from flipkart that they are looking into matter. How the hell u look into matter if phone is still withme. Have tried calling flipkart helpline also but no proper response

I recieve an order through flipkart but headphone is not working properly

This is the worst thing I saw in flipkart that at time of returning any product they start giving excuses n exand the days of returning request n then replies that ur returning date has been over. I had complained nearly on 7to 8th day n they accepted returning requests but after nearly 2 days I got msg from flipkart that ur request has been canceled so I again called n talked n continued my complaint I said them that I didn't cancelled my request then they said we got such request from u seriously I didn't cancelled my request. Then again after continuing my request other day again cancellation of return request msg arrived. They r doing such nusence by themselves n blaming us for cancellation. I will now never ever buy any product from flipkart as such online buying on flipkart is headache I got tired of complaining again n again. It gave me such a lesson that never ever buy any product online. Specifically from flipkart.

Hi,

I ordered a product in Flipkart on 1st August 2016. I was told that the estimated delivery will be on 9th August.

I didn't get any update regarding my order until 8th August. I called to the customer care, but no right response. I was told to wait for 3 more days for an UPDATE about the order.

So finally on 10th August, I cancelled my order. I was told that I would get my refund maximum within 8 working days.

It's been more than 15 days since I cancelled. I didn't get any info about REFUND. If I call customer care, they say "I will initiate the refund, You will get the update in 24 hours".

Many 24 hours have passed. Yet to update or progress from Flipkart.

Such a worst service from Flipkart.

Please update me the status of my refund. I am not even getting any details regarding refund as a reply to my mail.


Regards,
Saranya

Hi Team,

I have placed a order of phone with order number. OD[protected] in flipkart

Courier boy come to my destination but he didnt delivered the shipment to me.

i asked him to wait for 30 min...i will take delivery from him. But the courier boy denied to wait for 30 mins. and said me to cancel the order if i want to him to wait for delivery.

This is behavior of your courier boys. They are not responding properly and arguing with the customers.

Hope to improve the service of flipkart.

Regards,
Farooq

I have ordered from flipkart a graphic vest from the brand Say it loud
code G4PUNISHERBLACK
but I received G4PUSHYOURLIMITS VEST

I want it returned as soon as possible.


Order number is OD[protected]
order date :22 aug 2016