Flipkart Complaints & Reviews

I had ordered wishwell car cover for maruti esteem on[protected] on Flipkart with online payment.my order ID is - OD[protected]. i had received it on[protected] and checked that it is not as per described on flipkart and colour & material also not match with description.

1. on same day i had give request for Refund and receive first Return id for this request is :[protected].
Pickup has been scheduled for the original item/s and refund will be initiated once the pickup is done successfully. Our courier partner will pick the item/s below by Thursday, 09 Jun'16

2. on 9th June i had give 2nd request for refund through return call from customer care regarding my Order ID as per above because 1st request was cancelled due to pickup not done by courier partner Blue-dart.
Return id for this request is :[protected]
Pickup has been scheduled for the original item/s and refund will be initiated once the pickup is done successfully. Our courier partner will pick the item/s below by Friday, 17 Jun'16

3. on 21st June i give 3rd request for refund and Return id for this request is :[protected]
Pickup has been scheduled for the original item/s and refund will be initiated once the pickup is done successfully. Our courier partner will pick the item/s below by Wednesday, 29 Jun'16

on same day i give mail to [protected]@flipkart.com :
i had requested for refund 2 times but it was cancelled. then on Saturday i had called in your customer care and request for my pending refund. your executive reply me that you will receive call / mail from flipkart regarding my Refund problem. but till time i didn't receive any information.
i want my money back because item is not as per description and also very bad in quality, cheap product i received. i did't want this product and refund my money.

reply from Customer Support [protected]@flipkart.com :
Hi,
Thanks for writing in.
Order ID - OD[protected]
Product - Wishwell Allprotect Car Cover For Esteem
We are sorry to hear that you are facing an issue with your product.
We'd like to set this right by initiating a refund for the Wishwell Allprotect Car Cover For Esteem as requested by you. This will be done as soon as the pickup of the originally delivered product is confirmed by our courier partner and you'll receive an email with the refund details.
Please keep the item along with accessories, tags & invoice packed and ready for pickup by June 29, 2016.
Remember to collect the acknowledgment receipt once you hand over the product to the Courier Executive.

on 22nd June i give mail to [protected]@flipkart.com & [protected]@bluedart.com

Today I receive call from[protected]Ahmedabad office) regarding my flipkart pickup through Blue dart at Morbi. He gave me mobile no of Morbi blue dart office [protected] and inform me that call him for the same. When I call and inform Mr. Kuldeep to pickup flipkart package from my address, he deny for pickup. Very pathetic service of Blue dart in Morbi. They never deliver at address, always call for pick from Blue dart office.Please instruct your partner for flipkart pickup from my provided address.
Name - Jaimin Kadiwar
Flipkart Return ID:[protected]
Mobile no - [protected]
Pincode - 363642
Thanks & Regards,
Jaimin Kadiwar

Reply from flipkart on 22 June :
Dear Customer,
We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 24 Jun, 5:00 PM.
Thanks,
Flipkart Customer Support

on 25th June i give reply to same mail :
This is 3rd and last time i am waiting for pickup.
I want my money back without pickup if this time before your given timeline pickup will not done.
almost 1 month before i make payment and received product which is useless and i don't want.
make refund of my money and then you pickup as per your time.

Reply from Flipkart on 25 June :
Hi,
Thank you for writing in.
Order ID: OD[protected]
Product: Wishwell Allprotect Car Cover For Esteem
We're sorry for the trouble you had to go through.
Please be assured that we're looking into this and will get back to you with an update by June 26, 2016.
Hope this helps.
Regards,
Koustav Ganguly
Flipkart Customer Support

on 26 June i received reply from flipkart :
Hi Jaiminkumar,
Order id: OD[protected]
Item: Wishwell Allprotect Car Cover For Esteem

We are sorry that the pickup of the item was delayed by our courier partner bluedart. They've now arranged to get it done within the next 1 business day.

Please keep the originally delivered item packed and ready, along with all the accessories, price tags, invoice etc. if any, in the original product box.
Please mention the details below on the outer package:
Order ID: OD[protected]
Return ID:[protected]
Please remember to collect the acknowledgment receipt once you hand over the product to the Courier Executive.

on 27 June i give reply to [protected]@flipkart.com :

1 business day passed but till time pickup not arranged by your courier partner bluedart. This is 3rd and last time i am waiting as per your request.

i want my money after 29th june, your pickup done or not.

this is my very bad experience with flipkart, and i would share my experience with my friends also.

on 28 June i receive 2 mails from flipkart :

First Mail :

Hello,
Order ID - OD[protected]
Product - Wishwell Allprotect Car Cover For Esteem
Thank you for contacting Flipkart Customer Support!
We're sorry for the trouble you had to go through.
Please be assured that we're looking into this and will get back to you with an update within 29th June, 9:00 AM.
Hope this helps.
Regards,
Usman Khyum
Flipkart Customer Support

Second Mail :

Hi Jaiminkumar,
Order ID: OD[protected]
Item: Wishwell Allprotect Car Cover For Esteem

We are sorry that the pickup of the item was delayed by our courier partner. They've now arranged to get it done within the next 1 business day.

Please keep the originally delivered item packed and ready, along with all the accessories, price tags, invoice etc. if any, in the original product box.
Please mention the details below on the outer package:
Order ID: OD[protected]
Return ID:[protected]
Please remember to collect the acknowledgment receipt once you hand over the product to the Courier Executive.

on 28 June i give reply to flipkart :

Once again 1 business day passed but there is no any update.
When will I get refund of my money?
Tomorrow is last day as per your commitment for pickup.
i want my refund on 30th June if pickup done or not.

this is all my communications with Flipkart Customer Support.
today again 3rd Refund request also cancelled and need to book new request.
please help me for this and provide my refund.

I have ordered today, wednesday, 29th june 2016 at 11:43 am,

Sms text as below

""we have received your order od[protected] amounting to rs.4499 and it is being processed. You can expect delivery by fri 1, jul 2016. You can manage your order at fkrtit/cqr9pnnnnn.
Thank you!""

After sometime i get shipped message, text mentioned below

"shipped: intex aqua super was shipped at jun 29 4:22 pm and will be delivered by friday, jul 01, 2016. You can track your shipment at fkrtit/9wy0juuuun.Invoice will be sent to your registered email within 24 hours of delivery."

After sometime, i got new sms, text mentioned below:

"order cancelled: sorry, your order od[protected] has been cancelled as our courier partner was unable to deliver to your address. Please check your email for more details.""


Now, i have called to flipkart customer care but they said we will pay you refund.. And cancellation reason show in sms is unable to deliver to your order.

Please solve it and provide me ordered product. Now the product price is hike by rs2000.

Dear sier/mam, i have recently bought maybelline kajal and 2 maybelline lipbalms from flipkart on this saturday and order of that is delivered to me today i. E on wednesday and out of the products kajal is original but both the lipbalms are fake and m very much disappointed with that. I have first time ordered something from flipkart and the result is so pathetic that i can't even describe in words. So plz help me in anyway u can.
Thanks.
Regards jasmine.

I have asked for swimwear of 9-10 years but seller delivered very small size of 30 no.
It is not fitting at all. I need refund or return.
Please help.
The details of order as follows:
Order id: od[protected] item)
Seller: mitushionline review seller
Order date: 26 june, 2016 11:15 pm
Amount paid: rs. 630 through credit card
Vivek kulkarni

Respected Sir/Madam,
Please kindly read the whole body because you will than only understand how much problems I had to go through for my new TV and till yet it has not been resolved as delayed and neglected by the company - Flipkart Sir!!!
I purchased Vu (55) 140 cm Iconium UHD 4K Smart TV (Reference: LTDN55XT780XWAU3D) ordered on Saturday, JUNE 25, 2016 (OD[protected] of Rs.64, 989/- at around 07:21 PM in the evening Through Flipkart seller by Seller: WS Retail and the product was delivered on 27/06/2016 (Monday) at around 03:30 PM in the afternoon on Prepaid Order paid through Credit Card-EMI of 24 months (HDFC Bank). The next day that was on 28/06/2016 (Tuesday) the installation service engineer visited our place and the installation took place and we saw the following problems in the brand new TV which was not a single day old - A fully black thick thread just like line is going above the center of the display panel of the product from right to left side and it's occurring due to there is death pixel on the display panel which is clearly visible with naked eyes and moreover the service engineer who came for installation of the product from VU TV told us that there's manufacturing defect of the display panel and that's why there is a fully black thick thread just like line is going above the center of the display panel of the product from right to left side and it's occurring due to the death pixel present on the display panel and hence, it's manufacturing defect of the display panel/screen and this product should be replaced immediately, as he told us this - the service engineer!!! Since then am chasing flipkart to deliver me the another piece. My present Flipkart's Replacement status : Requested (which has not been-at-all approved still now after so many requests/phone calls), Return ID:[protected]. However no body is listening and they are delaying this issue much more and now it has become more worst than ever because I need to wait 72 hours for your VU TV engineer to visit at my home to check the problems of the TV and report it to Flipkart and according to your VU TV engineer consultant with Flipkart, the company would provide me a replacement for the same, it's just like a very bad nightmare. I am a valuable regular customer of Flipkart and purchased lakhs of amount of goods/products from Flipkart but from now on, I am very much disappointed in the company - Flipkart because they are not-at-all helpful in resolving problems instead what they are doing is making this a much more bigger problem than ever and moreover harassing the customers much more for getting a simple replacement!!! Its around more than 24 hours now. Dear Sir/Madam, my ticket number for the Technician Visit with Vu is HO 148133. It's my humble request that please kindly do the needful and provide us a fully brand new fresh replacement of the same model product which should be free from manufacturing defects, Thank You!!!
With regards,
Aakash Das,
No. :- C-22/6, Kalindi Housing Estate,
Near Hockey Field,
Kolkata - 700089
West Bengal

Dear sir you said that you sell all orignal products in your flipkart web page but this is not true.

Order no od[protected]

Last week i order epson ink after delivery i check the product is not genune this is fake product

Plz take action to seller and refund my money back otherwise i take legal action

Thanking you

Rahul aggarwal

I am one of the customer of Flip kart from last few weeks and from that time till now, I have ordered many items from your website ...!!!
The worst thing i experience about your website is that It always ships my consignment by delhivery.com courier services and it causes very much delay is shipping my consignment/order that io have done by your website instead, of sending couriers by delhivery you should have sended them from bluedart,
dtdc
first flight and many more courier services are available with my area pincode.


thank you

I purchased yota phone Yota C9660 on 30 march 2015.. after few days found heating issue got replacement and same problem occurs after few days..now june 15 2016 the the mobile is suffering from battery issue and i called customer care of flipkart for details regarding nearest service center, they said no information available regarding it..its cheating... sold faulty phone to consumers whose service center is not in india

Hello sir,

Order id: od[protected]
Order date:[protected]
Invoice date:[protected]

I have purchase this mobile on 16 feb. 2016. This mobile have many issues. Like 1) so much heating and some time temp. May goes to 51 degree celcious, 2) automatically phone memory contact no. Deletion. 3) as per spesification mobile have corning gorilla glass 3. But my mobile display break only down from the 2 feet height. 4) fingerprint scanner not working 5) auto restarting of mobile.
After repeated complain to flipkart regarding letv le1s
Mobile problem and request to return it in period of 1 month of purchase, they denied my request every time and not gives proper custmor satisfaction.

As per company policy and indian consumer law, if product is low standard it is responsibility of company or seller to replace it or refund it.

But flipkart denied it. And told me goes to service center for repair it
With paid.

I am highly disappointed due to this.

So kindly resolve my issue.

Thank you

I had placed the order vu 40" led tv on flipkart on[protected]. The are sent the tv through safe express. They are mentioned shipment will be delivered on or before[protected].. But as per tracking records it will arrive at tirunelveli on[protected]. After arriving the material, they are not care about to issue the material after[protected], i had enquired with safe express, they are simply told we dont have delivery boys in your area. So we cant deliver the materials. They dont care about delivery period.. So i had collected the from tirunelveli hub on[protected].. After arriving that i had register the vu customer care service for tv installation.. They were arrive at my house on[protected] and opened the seal. They saw the tv is broken condition. So they are informed the vu tv and flipkart also.. After that, i had also submitted the complaint on flipkart.com on same day. On that day there is no response from flipkart. I had recieved automated messege for flipkart. No one can contacted me regarding this issue... So[protected] i had send the mail for i need to kindly arrange to send the material immediately or refund the same. But they are not care about refund and replacement. They are simply inform to safe express and going to sleep. As usual safe express people does not have a delivery boys. So they will not take the damaged tv from my house.. I had mailed many times to flipkart, but they are not care about me... Still safe express people does not my house location...

So please consider this issue and kindly arrange refund the same...
Flipkart order details:
Order id: od[protected] dated[protected]
Product details :
Vu 102cm (40) full hd led tv (2 x hdmi, 1 x usb)
Courier name : safe express

I lose my money and my time etc...


Flipkart people are waste people
They does not care about customer...

In case of cod they will respond quickly...

Good morning,
I have purchased one Motorola Moto X play mobile on 23rd april. After that I upgraded the software to marshmellow through wifi. Then after 40 days of working the phone got automatic shut down, so i called your customer care they told me to go to moto service centre. I went there after 9 days they returned back the phone to with software update. After recollect the phone from service centre again the same problem is coming.The phone is dead.
I am very unhappy and unsatisfied by seeing what kind of product flip-kart is selling. I purchased the phone by 18499 INR. but i am unable to use it. Also motorola service is also worst.

the company which has sold the product that is WS Retail Services Pvt Ltd.
Phone IMEI NO. [protected]

I purchased BPL led TV against order no.OD[protected] from flipkart after receiving of the product I'm continuing following up with flipkart customer care since 6 days minimum 200call I did always they are telling definitely today it will be done ..
Should I return this consignment?

Order id: od[protected]
Invoice no: f05d7ka17-7647
Odrer date:[protected]
Regarding this order, i had raised for a return request, from the last 15 days no customer support responding clearly about the pickup. They just delaying the time by saying to wait for 24hrs for the pickup, am hearing the same words from last 10 days. Please help me out regarding this issue

Cheating: i orfered bajaj single cotton mattress form flipkart in 1499 rs. Since single cotton mattress is easily available in market in 500 rs. Yet i paid flipkart 1499 rs for mattress thinking that i will get good quality mattress filled with cotton nicely. But after paying 3 times more money i got worst quality product. So i raised refund request to flipkart for this item (Refund (Return id:[protected].

Manipulating customers by flipkart customer care: after raising refund request for this item i called filpkart customer care and they told that item will be picked up by 26/06/2016. Same day no one came for pick up. I called them again and they told pick up will be done by 27/06/2016, but till end of this day also no one came for pick up the item. Same story went on again. I called and they told pick up is delayed and will be done by 28/06/2016. On 28th also no one came for pick up and i again called them and spoke to their superiors. One guy spoke to me and he told still the refund request is not approved. So once if it approved, pick up will be done.
Now i dont know why didnt they tell me this earlier..? Why were they manipulating customers..?

Please take some necessary action against such cheaters.

This is regards to the order OD[protected] which was placed on 1 dec 2015. i returned it and the refund was processed on 8 Dec 2015 but i didn't got refund to my bank account yet...i have contacted flipkart so many times.. everytime they gave me refund reference no. 74766515342548886063966 and then i contacted bank and they told me that this reference no. doesn't exist in their database.. they told me to get the UNIQUE TRANSACTION REFERENCE NO.(UTR) from flipkart..but flipkart refuse to give me UTR.. every time they give me refund reference no.. please check whether the refund was processed or not. if yes then please give me UTR no. for that refund transaction. the transaction may got failed and its flipkart's duty that i will get my money on time..I am totally exhausted by the flipkart's customer service.. worse than shopclues.

I have bought lenovo a6000 from your store. I received that handset on 04/08/2015 but i did not get the bill. Neither did i received any email. I request the authorities to kindly resolve this issue.

Emei: [protected] &
[protected].
Order no.:od[protected]
Invoice no: chn_puzhal_[protected]

... For any enquiry you may call me on [protected] between 4pm to 12 am. Or you may mail me on [protected]@gmail.com.

Flipkart has cheated on me by not delievering the product. The customer care hooked up my call a. The products delievery was cancelled without any prior confirmation. Order id od[protected]. Ph no [protected]. When i ordered it the product was rs2989 now it is rs5000. They have lost a valuable customer. Order was supposed to be delievered on 28th june, 2016, but it was automatically cancelled at 6.32pm. Email add: [protected]@gmail.com
The address is correct can be verified on google, 230221

I have purchased mobile as per the specification internal storage is 8GB but I realized that there is only 4.07GB storage, my order no is - OD[protected], please do the needful otherwise i will go through consumer court for this cheating..

Hi,

I placed order a product when it showing in app normally.
Item also confirmed.
But when i want to track the item otherday i was shocked to see that item cancelled by Flipkart.
When i asked them its not available with seller. Thats why they cancelled the order.
This way they cheating me 3 or more times.
They introduce new and fake sellers into their system and doing fraud like this. They are playing with customers feelings.

I want you to take certain action against them both seller and Flipkart

Thank you

I abhishek mishra, ordered an ifb microwave from flipkart and set the delivery at my friends address.
Order number is - od[protected]
Refund (Return id:[protected] rejected.
It was delivered within time frame, but the seal of the product was already tampered! I raised this issue to flipkart customer support, they asked me to wait for installation and if everything looks fine, then there is no need to return.
Now, till date installation is not done. Flipkart is not scheduling the installation at the time of my availability. And now they are not even accepting my return request! My return request for the product has been rejected, stating that it was rejected by the seller.

I am feeling harassed by them and i really don't know what to do at this moment as i am not very used to with online shopping.
Pl help me if possible as i have lost all hope from this fraud seller and the brand "flipkart".