Flipkart Complaints & Reviews

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Purchased in Flipkart on 3-6-2016 and within next 2 days im facing lot of issues like overheating, network service dis connectivity issue.when i contact Flipkart they rejected my request for replacement approval.I need my money which i paid or a replacement.since july 17 flipkart has 30 days replacement policy after that they have changed the return policy and now they are informing me that they couldnt provide any return or replacement.Kindly consider my issue and do the needful. Attached Invoice copy for reference..

I ordered 50 inch Infocus TV from flipkart. When I got the package, the remote & stand was missing from the box. When I contact infocus support, they told me to call flipkart...When I called Flipkart, they told me...We'll put money in your flipkart wallet & you can buy any other china remote which will work with your TV. I told them When I have Paid the full price for TV, then why should I use a china remote? This is very bad response. Flipkart and Infocus are both fraud company. They cheat customers. I will never ever purchase any product from FLipkart. Flipkart is a fraud company.

I bought a caprese handbag from flipkart on 31st jan and made the payment via my debit card of indian overseas bank. i returned the product and flipkart was supposed to refund the amount of RS1637 to my bank account. they say that they hav initiated the refund on 7th feb. it never reflected in my account till date. i have called them 20 to 25 times and sent inumerous mails. their only response is to contact my bank with the reference no 74766516038605823982182 . i have also contacted my bank several times . they say that its not their fault and they cant do anything. its been more than five months . please help resolve this issue and get my refund back.

OD[protected]

I had ordered Knight Ace Men Sandals black size 8(42). I was given Bachini Men Sandals black and in MRP price 499/-. Knight Ace Men Sandals which was exactly the same had listed price for Rs.1200/- for which Flipkart was giving the customers for Rs.499/-. This was pure fraud by Flipkart because what I had ordered was not given to me and instead Bachini Men Sandals black was given to me in which clearly MRP was written as Rs.499/-. How can Flipkart sell the same items with different company. One with Knight Ace Men Sandals and other with Bachini Men Sandals.

Now both the items are available and Bachini is available for Rs.399/- with Rs.200/- as delivery charges. This is also pure fraud by Flipkart. I had put a letter to Grievance officer and also to CEO about this and they told me that they will contact the seller for the same for which till now no action has been taken by so called Grievance officers and Escalation team along with CEO of Flipkart.

All are minting money in Flipkart and now Mr.Sachin and Binny Bansal are having a very huge flat in Mumbai. They are not satisfying the customers and their services are very very poor. Recently they have changed their policies and they are least bothered about customers.

When I brought this to Flipkart they were speechless but they are not bothered to help me.

Regards,

P K Subramanian
[protected]

Order id: od[protected] [amil machu]
But i have recd duplicate product when i complained the same they said that the seller has mention no return for this product, but why should i return if it is genune, i am returning product becouse it is duplicate.
I am following up with them but no reply on this. Still following up with them.
Please resolve the matter

Sir,

i have Purchased Lenovo VIBE P1M on Last Month[protected] FROM flipkart website and its delivered on[protected] and i used a month ago
now mobile have problem of charging point and i visited the service centre they tole mobile mother board is spoiled and dead within in a month the problem arise i dont know how i am belive the flipkart products
actually i have purchased many products from your website and its defaulted i didnt expecting from yourside and believe it original products
take neccessary action against the complaints immediately

Products Details: LENOVO VIBE P1M
INVOICE NO: CHN_PUZHAL_[protected]
ORDER ID: OD[protected]
DATE :[protected]
INVOICE DATE :[protected]

BILLING AND SHIPPING ADDRESS:
BABU S
REPCO HOME FINANCE
LIMITED, NO:55, 1st FLOOR, IVth
MAIN ROAD, GANDHI
NAGAR, ADYAR, CHENNAI-600020,
BALA VIDYA MANDIR SCHOOL.
Chennai 600020 Tamil Nadu
Phone: [protected]

kindly replace the mobile handset and return the money to concern bank acccount

Thanking you

Regards

BABU S

REPCO HOME FINANCE
LIMITED, NO:55, 1st FLOOR, IVth
MAIN ROAD, GANDHI
NAGAR, ADYAR, CHENNAI-600020,
BALA VIDYA MANDIR SCHOOL.
Chennai 600020 Tamil Nadu
Phone: [protected]
Mail id :[protected]@gmail.com

I placed an order for a Winsome Deal Men Formal Blue Genuine Leather Belt for Rs.709, which was cancelled right before the delivery date with the following message from Flipkart: ‘We would like to inform you that due to some issues, seller has cancelled the following items in the Order OD[protected] : We sincerely apologize for inconvenience caused to you. To get the items, we humbly request you to place a new order on our website’.
I placed a fresh order for a Grey Belt of Rs.989, which was also cancelled right before the delivery date with the following message from Flipkart: ‘We've just been informed that Haywire Men Formal Grey Genuine Leather Belt in your orderOD[protected] is unavailable with the seller - PRATISHTHA. As there is no clear date when the Seller will have it back in stock, we understand any further delay wouldn't be ideal. So we've gone ahead and cancelled the item’.
I placed another order for a Blue belt for Rs.1207. Once again the same was cancelled with the following message from Flipkart: ‘We've just been informed that items mentioned below in your order OD[protected]are unavailable with the seller - SAHARIYAENTERPRISES. As there is no clear date when the Seller will have it back in stock, we understand any further delay wouldn't be ideal. So we've gone ahead and cancelled the items.’
I fail to understand why these products were displayed on the site and available with the sellers. Three in a row smells of a scam.

Hi,

Its really a very bad experience buying anything from Flipkart.

I had purchased a refrigerator and got a faulty one. Then I applied for replacement and got confirmation for the same.

But when I called for the status then they are saying that it had been put on hold I mean if it was put on hold then why I got confirmation for the replacement and now they are saying for visit of Technician this is happening only when I called them.

That's really a very bad experience seems like I have been cheated and my 14000 is wasted.
-

I purchased a Asus Zenphone 2 Laser 5.5 handset through online portal Flipkart on 3rd June 2016, i received the handset on 4th june 2016.
The handset worked fine for 2 days from the 3rd day it started having problems where the touch screen would not respond sometimes and when i am charging the phone there would be message been displayed on the screen as "No photos selected".
I upgraded the phone to Android 6.1 Marshmellow hoping that the issue would resolve but it has still not resolved.
I contacted Asus customer case, hoping that the issue could be resolved by there technical team, but even after doing multiple checks, like going on Safe mode, doing a Factory reset the issue would still not resolve, i was asked to get the phone taken to an authorized service center.

Post this i raised a return request on the Flipkart website, to which they responded back stating that a technical support guy would call back and do some remote check on my phone, and i was asked to download an app for it, which i did, but even when the technical guy had called the phone again had the same issue of the touch screen not responding, for which i was told that a technical support guy would do a personal visit and check the phone.

When the technical guy came on 16th June 2016, he rebooted my phone twice and stated that the phone has no issue and stated that if the issue persists i can once again call flipkart and lodge a complaint.

Even post the visit the issue with my phone still persists, for justifying my phone issue i have done a video recording on when the fault occurs, when i again lodged a complaint on Flipkart, asking for getting my money refunded, i received a call from technical support team and they are asking me to get my phone taken to a authorized service center, i informed them that i have suffcient evidence to justify that the phone is giving me a lot of issues, but they were just insisting me to get the phone checked at the authorized service center and only after that can they do anything.

Requesting you to help in getting this faulty phone taken back by Flipkart and my money refunded.
My experince with Flipkart has been good in the past but currently i am totally dissatisfied.

I've purchased a Nextbit Robin from flipkart which is Rd 20000/-. There was some issue with it such as phone is getting too hot during charging that you can't even touch. And now the phone isn't getting switched on.

I have raised return request for the same. Flipkart executive called me 3 times but without any solution the ticket is being closed. In my last return status it was mentioned that issue closed as it has been sorted out between me & seller where as seller hasn't contacted me.

When I purchased a phone from Flipkart it was mentioned that 30 days hassle free return policy. Now they are saying seller is denying. Why should I hear seller ???

I bought an iBall PC 3 1/2 months ago and there were too many issues in the product which was delivered. I returned it within few days and asked Flipkart to send me a proper PC. The unit which was delivered the second time was not too good too. We had made complaints about it and the CS executives told us excuses. After a month the system started hanging up and it rebooted over and over again without any operation performed.

We registered a complaint to Flipkart and the CS executive asked us to take it to the nearby service center. Upon bringing it to the service center, the service personnel of Kingston (RAM), gave us a certificate saying that the product was a duplicate and Kingston will not help us anyway. The processor was a used/old one (Manufactured in 2010) and the service personnel informed us that most of the components inside the PC was either used and/or duplicate.

After this we examined to see if the product matched the description mentioned on Flipkart, and the results showed us that the configuration mentioned did not match with what was inside the PC (No Graphics Memory).

After all this, we filed a complaint with flipkart on the 17th June 2016, for which we were told that we would be provided with a solution ASAP. It is more than a week now and the Customer Service, Supervisors, Asst. Mgrs, and Managers do not seem to help us with this issue.

Order No: OD[protected]

I have purchased the TV on 28th May, 2016 after the prduct got delivered i found a defect on the product but till now i haven't got the replacement though there is a 30 days replacement policy.

they are not able to pick up the item and they are also not able to provide proper reason for that.

Order Id:OD[protected]
Return ID:[protected]

Respected sir/ madam,

On 16/11/2015 i purchased my mi 4 phone via flipkart under invoice no chn_puzhl_[protected] sold by
Warehouse, shed no c1, door no 4/195, redhills - ambattur road, puzhal village. 600062 chennai tamil nadu india. The phone was working fine upto 06/06/2016, but after that there sd problem with the display; it is not showing any display and i am unable to operate my phone as it is not displaying any thing.
Despite several calls and dozens of emails to xiaomi customer cell, no one is coming to my rescue, and they donot bother to even reply my emails now.
Please help me.


The details of my phone are
Model:- mi 4 wcdma 64 gb white in
Imei no: [protected]
Sn: 9578/20012036


Thanks and regards,


Riyaz ahmad dar.
S/o fayaz ahmad dar
Malik mohalla near district hospital shopian kashmir.
Pincode: 1923036.
Mobile : [protected].

Hi,
On June 14th I got a mail from flip kart says that my two gift cards were transferred from my account to [protected]@gmail.com. Actually I didnt transferred those cards and flipkart doent providing such an option.
I already raise a complaint regarding to this with complaint ID: IN[protected], but customer care representative has sent a irresponsible mail says that contact original buyer. Actually original buyer...

This is regarding my order of leeco l1s eco phone which i ordered on 19 may 2016 under the flash sale I was supposed to recieve rs 1000 as cashback for using my HDFC Debit Card The same was advertised on Times of India and Hindustan Times and I can provide newspaper pictures from the same date. Flipkart is denying my claim stating no such offer existed. Please resolve.

I sent the return request, but flipkart rejected it, the product which was received from flipkart is not working good, it has lots of problems including : Heating, Microphone of the phone is not working, Mobile get switched off very soon and etc,

as it says you have 10 days replacement guarantee i am requesting you this

so kindly take this request and process it As soon as possible, otherwise i will raise this complaint in consumer court

i am waiting for the response from you

Below is the Reference number and the Product ID and the date and time:

Order ID: OD[protected].
Refund (Return ID:[protected] REJECTED
Product Name:BQ S37
Received Date:20/06/2016
Return Request Date:21/06/2016
Refund (Return ID:[protected] REQUESTED by 22/06/2016

Item (Leeco mobile phone worth rs.9999, including a back cover, track id-fmpp[protected]) has returned saying that it is out of delivery area. There is no direct delivery to my place. So i wrote my original address and put the pin code of my nearby area where service is present. Last time when i have purchase on flipkart (Hp laptop worth rs.58760, including a mouse and keyboard), i did the same. But at that time the service people showed the courtesy to call me ask whether i would be able to reach there and collect the same, otherwise the item will return. So i went there and collected it. Thats why i did the same this time also. But this time they didnt call me and they have returned it.. Very poor servicing.. I have already paid the price of the item.. Is this the service to your customers???

Dear sir/ madam,

I use flipkart for online shopping, and once, in my flipkart wallet, inr 31995 was returned against one of the product (In the month of dec 2015).
As per statements used on flipkart website in wallet section (Plz click on http://www.flipkart.com/helpcentre), i was ensured that my wallet money will always be safe.

On this 15th of june16, i got to know that i am unable to register in my flipkart account. It was shocking to me & immediately i called to flipkart customer care. Then i understood that, my flipkart account has been approached & misused by some stranger.
My whole wallet money (Inr 31995) was nullified by this person.

Now, after so many calls to flipkart customer care & back end team, flipkart has parted itself completely from this issue.
Flipkart has told me to go consumer forum & police.

Now, i am under the high need of consumer forum to help me in this issue.

After so many calls to flipkart customer care & getting all detail i am damn sure that the culprit is from banglore (And if i am not wrong he/she must be the part of flipkart customer care)

I request, once again, kindly help me to get back my hard earned money.

I dont have any hard feeling from flipkart but in this case i am completely shocked that how flikart can part itself from this issue? As this is the question on their online security system. I am sure that flipkart is not going in detail & doesn't want to resolve this issue

The key evidences for my above statement are as follows :

1. As per order history (I took all order history from flipkart customer care)
On 10th june 16, a mobile mi5 was orderd of inr 25000 by:
Kiran devraj
Mobile number : [protected]
Add: 228/62, 45, cross jai nagar, 8th block, near sangam circle, banglore)
2. On 2nd june 16, i recieved a call on the name of flipkart, he was talking to me about some of schemes by flipkart, till the i was not believing, but he sent me one msg & msg was from flipkart (I am dam sure abt this) which was including some codes & he asked this code from me which i told him bcoz of my belief on this msg.
This is the starting point of this whole incidence as all shopings was started from 3rd june 16.

Sadly, i use nokia 1100 (Very basic handset) which always goes out of memory & thus i deleted this msg (Which is only proof, i was having, for this i have already contacted to vodafone for retrieving this msg)

All complain number with flipkart customer care :

In[protected] — adityan rajendran (On 15th jun)

In[protected] — mr abhay (On 20th june):
This man has accepted that something has gone wrong inside the flipkart

In[protected] — mr varun patil — this man raised his hand & told me to go to consumer forum & police

I have ordered for a tablet through flipkart on 14th june, 2016. Very next day seller confirmed and the status was ready to be shipped. Lthe promised date for delivery is on or before 18th june, 2016. But i didn;t receive it and when i contacted flipkart then i realised that till 17th june, 2016 5.31 pm it was still in the same source hub. Later they rescheduled to 21st june but they assured me that it will be delivered on 20th june itself. Now the fate is even after 21st they didn't deliver it. It was supposed to be delivered by yesterday and when i contacted again customer service, they are going to reschedule it. They promised to me that the purchased item will be delivered by 2-3 days but unfortunately even after 9 days it hasn't reached manipal. They are asking some more days. Flipkart simply promises to get noticed and get business and it is not committed to fulfill the claims.

Dear sir
I bought canvas evok from flip kart. But it was having some issue and mic is not working. I lodge the complain for the same. But flipkat executive making me fool again and again. They are disconnecting the call without any resolution. Smart check done but not updated in my fault. I called seniors but all of them are giving bull only details are as follows-
Order od[protected].

Return id
[protected]