| Address: Bangalore, Karnataka, 560067 |
| Website: E commerce website www.flipkart.com |
Sir.
I had bought this wrangler navy blue casual mens shirt online, and had used it approximately 4 times and the shirts colour faded away and the shirt became all whiteish as shown in the proof in just 3 washes which never happens to a wrangler branded shirt since i am wrangler product buyer since a long time and hence i had contacted the customer care for a replacement since the wrangler company provides 6 months product replacement warranty on all the products sold in india and even the flipkart executive told me the same and hence asked me to go to a wrangler exclusive outlet and get the shirt exchanged, which when i went to an outlet the outlet manager told me that the product should be a fake one since they couldnt find the style code anywhere on the system and hence later when i called the flipkart executive, they told me that they cant replace the product and they neither provided me with the seller details, and hence they told they cant help to solve this issue. And since the shirt is just 3 months old, and is under the wrangler warranty period, i cant still exchange the item . Please help me resolve this particular issue and get a refund or exchange of the shirt .
Sincerely
Salman Nazar
Complaint marked as Resolved
Verified Support
Jan 16, 2016
Flipkart Customer Care's response Spoke with the customer and informed him that as per the policy post 30 days we would not be able to do anything customer is stating that the shirt is having a 6 months warranty so informed to customer that Flipkart is not providing 6 months warranty for it the Brand will offer that.
As per as my replacement is concerned they are not providing me the replacement also they are just doing formality only i am seeing this product out of delivery from 18th of jan 16 but till now it is not replaced and now i donot want any replacement at all i want refund of this order and i have already given refund request from my account .
please make them accept my refund request and credit the money to my account.
regards
Puspendra kumar singh
order no OD[protected]
moto G 3rd generation on Flipkart.