| Address: Bangalore Urban, Karnataka, 700045 |
| Website: flipkart.com |
I purchased a HTC Desire 820 Santorini White, 16 GB HTC Desire
820, Santorini White, 16 GB | HTCDESSANWHI
Order Item ID:[protected]
Item CST:3402.17
Invoice No: FKE42A/18-06-15/15
Invoice Date:[protected], 11:04 PM
CST No: [protected]
Sold By (Vendor)
AROOR MARKETING,
12/18, Bharathiyar Street,
Metha Nagar, Amjikarai,
CHENNAI - 600029
Today i found that my one LOBE of my ear phone was not working..
So i called the Flipkart executive on the Toll free number [protected]
The Flipkart exec guided me to visit nearest service centre.
I Visited The Service centre at Emall, Mail ID 'htctechnician.[protected]@tvs-e.in'
There the Exec lady said that the Mobile phone got activated 5 months before the date of selling.. Is this what is get with loyalty of so many years???
A used phone was sold to me...
I did not get the warranty and the earphone was not replaced...
Can Flipkart give me an explanation to this??
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Feb 24, 2016
Flipkart Customer Care's response Hello,
Greetings from Flipkart!
We regret to inform you that we were unable to find the order details. We request you to revert with the below mentioned details :
Order ID:
Registered Phone Number:
Email address used while placing the order:
We look forward for your reply.
I have a rather serious complain to make on account of your inefficiency and tardiness. Its so happened that I returned two products with order id : OD[protected]
and OD[protected] .
I had made a payment via ATM Debit card from State Bank of Bikaner and Jaipur. Now, I expected the payment to be refunded . I had spoken to the customer care and they assured me the same. But when I check my flipkart account it shows the money was refunded on 24/12/2016 and 26/12/2016 for both orders. This is not true because the money has not been credited to my bank account. I have checked the bank statements repeatedly and no such money has been credited.
Also i went to my bank many times to clarify and they also told the same.
Also i went to bank grievance department to clarify and they also told me the same.
While i have gone through all the tricks sent by flipkart. Now tell me the next steps so i can get back my hard earned money.
Below are the details of two orders:
Order Id : OD[protected]
Reference number : 30001063606353105098557
Amount to be received : 314/-
Order Id : OD[protected]
Reference number : 30001063626353105098553
Amount to be received : 9899/-