Flipkart Complaints & Reviews

I bought this saree with rs 629. I received it on 26 oct 2015. Order no od[protected]. This product's maximum price should be rs. 150. The colour is not perfect and it is a silk saree instead of a cotton. I shall request return for this product. And my request for return was approved on 29/10/2015. Return id 33840455. But after 3 months pick up is not done and i have not received the ammount. I had no idea of such a cheating on flipkart.

Bought on 21.6.2015. In oct. 2015, charge drained very fast and did not stay even for 5 hours.Given for service to authorised service centtre: tanishik service, armenian street, chennai 600 001, after continous perusation got the handset after one & half month same conditions prevail within ten days of working. The handset may be taken back and i may be paid for the loss.

Hi Customer Care,

I purchased CITRON INDUCTION COOK-TOP on 12th Dec.2014, which I have given to service center on 15.9.2015 at your authorized service center which is situated at KIRIT CO-OP HOUSING SOCIETY, RAMACHANDRA EXTN LANE., PH: 67253326
Which is still pending, I want my product back in good condition as soon as possible, otherwise it will effect Flip-cart image badly.
customer ID: 519-384WEZO[protected]
[OD[protected]]

BRAND: CITRON
MODEL: CIC001

Thank you
R.Ganguly(MILI)
[protected]

Flipkart Delivered me iphone out of warranty, that iphone already Replace 2 times and when i Purchase from flipkart that is out of warranty, i know when i took it after 7 month to service center to Apple,

My Order Id - OD[protected]

I would like to change my product this is not in working condition and i got 1 month warranty in same product. so please send me a process to replacement.

I am order lenovo k3note order no(OD[protected] .Debit the EMI amount from my credit card after cancel the oder. So please check and refund the money
Thank you sir

Flipkart is harassing me mentally. I have been calling them from 3 months for my refund. And always customer care was gave me some date or time, but they never solve my issue.
After 3months they start telling me that I had cancelled high no. Of product and they made me a high return abuser...
Where was your policy before purchasing, and cancellation products, you never told me about this or never stop before,
I was always buy many product from flipkart hence I cancelled some product between that time, I agree.
But why you was harassing me from 3 month?
Why you never tell me before???
When I told you that I will take action on you in court because you had harassed me mentally, than you start reading your policy and suddenly you closed my email also.
Your customer care and higher officers was telling me before that they will solve my issue and I will get my money soon.
But you all are a big lier, fraud, and customer money eater,
.
Why you picked up my product When I was a abuser??
Give me answer soon
I m sending a pickup receipt that you had send me 2 time because you gave another customer's pick up product receipt by mistake.. After that you send me the correct one..
.
So why you was doing all that things before 17 January.
are you telling that your company have no management control???
Your company is not a company, its only a 'road side shop'... Plz explain..
I don't want to listen your old answer, tell something new

I have ordered a yellow colour aazo iphone headphone but you have given me of pink colour but in that pink also volume buttons are not working please solve my problems as soon as possible.plzzzzzz

Hi,
I have attached an image with this complaint. I dono why you are sending this mail to me. I have not ordered any item.[protected]@gmail.com is my mail id. I think someone is using it by mistake.

Regards
Fawaz

Dear sir
on 31st Dec 2015 I have ordered a bag ' Meridian Shoulder Bag", and an amount of Rs.599 has been deducted by my account online from SBI to flipkart account.But I didn't receive the bag nor the amount is credited back to my account.Pl look into this.

TO TRANSFER-INB Flipkart Internet Private-
PZT[protected] 633984IG0BFQIT Z4
TRANS 599.00

This is the second time in past one week that my delivery was late and this time i need compensation or the website should pay fine.

Below is the email trail which i had flipkart customer support.
_
From: pratyuzh
Sent: ‎22-‎01-‎2016 12:40 pm
To: flipkart customer support
Subject: re: od[protected] delivery related[incident:in[protected]]
What would i do with your apologies,
I don't need it.

Just leave it. Flipkart should remove the guarantee line from its website because people make their plans/commitment accordingly.

You guys should be sued for this.

Thanks,
Pratyush
_
From: flipkart customer support
Sent: ‎22-‎01-‎2016 12:23 pm
To: [protected]@yahoo.com
Subject: od[protected] delivery related [incident:in[protected]]
Dear pratyush,

Order id: od[protected]
Tracking id: fmpp[protected]
Reference id: in[protected]

This is to inform you that the shipment is out for delivery. Requesting you to wait till end of the day for the product delivery. If you do not receive the product, please get back to us and we will have this particular issue escalated with our courier partner so that the product will be delivered to you at the earliest.

Apologies for any inconvenience this may have caused to you.

Waiting to hear from you soon.

Have questions? Visit our help center for quick answers: http://www. flipkart.com/helpcentre.

Thanks
Flipkart

Regards,
Nikhil jose
Flipkart customer support
Customer by email (Jan 22, 2016 12:18:58 pm)
Hi team,
Just delivering the product after being one day late, will it compensate for the embarrassment which i had yesterday.

Remove that line flipkart that the product will be delivered within one day.

If there was something wrong with the address (As per google it was perfect) then, they could have called me and given me the same information.

Instead i have to, escalate the next day and listen to your excuses.

Not acceptable at all.

Thanks,
Pratyush
Flipkart customer support (Jan 22, 2016 11:32:05 am)
Hi,

Order id - od[protected]
Product - moto g (3rd generation)

Thank you for taking your time to write to us.

We’re sorry to hear that you have not received your order.

We’ll make sure that your order is delivered to you within the next 1 business days.

Thanks for shopping with us!
Auto-response by (Administrator) (Jan 22, 2016 11:14:14 am)
Hi,

Thanks for writing to us. This auto-generated email confirms that we have received your query. Please do not reply this email.

We'll look into this and you will hear from us within the next 24-48 hours.

Thanks,
Team flipkart
Customer by email (Jan 22, 2016 11:14:01 am)
What has happened to flipkart. Is there no value of the words of flipkart. They say guarantee delivery within one day and still my order has not yet reached.
What happen's to the commitment which i have made to some one else for the day..

Its bad very bad..

You should pay fine for this. I had a very embarrassing day yesterday..

On 3rd jan i am order one buca buci shoes that color was brown as like an image i saw but it's delivered olive color shoes i don't want that color & again on 13th jan i request them to exchange that color by brown all things are mention in my comments but it's again delivered the same color i don't want that color i only want brown color as like image i saw....

Date of purchase: 24 dec 2015
Complaint:
MRP shown on website was 2599/- with a discounted price of 999/- after 60% discount. Actual product had a stitched-on tag with MRP showing as 499/-

Fraud escalated MRP has been quoted . Even the discounted price charge is twice the price of the actual MRP.
Attachments:
1. Offer sceenshot of website showing mrp as 2599/- and discounted offer price of 999/-
2. Invoice of the product
3. photo of product with the stitched on tag showing actual mrp of 499/-
4. photo of product box where upper tag shows the escalated price of 2599/- and the tag below shows the mrp price tag as 499/-

Resolution:
1. complete money refund
2. penalty amount - for fraud done by Flipkart- causing mental trauma

I ordered a Bajaj Flora water geyser which was delivered last week on 14th Jan'16, and i received the product in a completely damaged box, although no damage to the product. I reported to flipkart customer care, could do so on 3 attempt since the pathetic line would disconnect and I would not get a call back and had to explain myself all over again on calling again i get a Rep whom i told about my issue and he directly transferred me to an IVR for the feedback. I called back and some supervisor told me use the product incase there is an issue call us back. I got the geyser installed and figured our it was DOA case, i called up customer care on 17th Jan'15 and escalated my issue after so much of explanation i got to talk to a manager named Nasim Khan, who assured me by 11:45 AM Monday 18th Jan'16 my issue will be resolved and some one would call me. On 18th after i did not receive a call back till 12:30 i called back and no one would transfer me to the same manager, some one said he is not in shift, some one said he is on call and etc etc .. I got to talk to another pathetic Manager named Reshma Shetty who assured me I would be getting a call back by 1400 hours same day, I waited for same but till 1405 hours when i did not get a call back I called back, and this time I was not able to get in touch with her as well. After being very upset and passing through all the run around Some Mr Dutta a Manager again transferred me to Mr Nasim Khan a liar who told me My issue will be resolved and he was in a meeting and hence could not call me back. Please note some one says he is not in shift some people said he is on a call and finally he himself says he was on a long meeting, Whom do i believe???? Finally i kept the phone again and a lady from so called Escalation team Riya i guess called up assuring me a refund of INR 1200 will be issued by Friday and the replacement would come by Tuesday and they will take care of the installation and un installation of the replacement and faulty geyser respectively. I did not get the product on Tuesday. Wednesday after noon the people from Ekart came in and they asked my mother to bring the damage unit, My mother asked them to uninstall the faulty unit and replace it with the new one. They said it is not possible. I work night shifts, hence I was sleeping when my Mother woke me up I went to talk to the delivery guys but to my utter surprise they had left . I called on the number i had received over a sms, we had a heated argument with the guy Named Chandan Sarkar and he challenged me that lets see how you get your replacement. I called up flipkart and some Manager again assured me for a call back. I received a call back from the manager named Arijit Sarkar from Ekart and he atleast took action against the delivery guy and they came to me to apologize, and said they are looking for the specialist people who would come and uninstall the faulty geyser and install the replacement one. It is Thursday today I called up Mr Arijit Sarkar in the morning and he said by day end my issue will be taken care. I called up again at 1500 hours and this time Mr Sarkar said sorry the issue can not be taken care today. I then called up Flipkart and this time i got a Manager i dont remember his name he promised me a call back will be arranged by 1900 hours and that promise was not kept as well. Since i did not get a call back i called up flipkart again, wanted to speak to a Manager and I was on a long hold, and then got disconnected. I am tired Please help I do not want to shout or abuse people but I have been forced to. I had mentioned my primary number as [protected], since i work at night I sleep at day time hence i gave my alternate number [protected], why the hell I was not contacted on that number so that my mother would have picked up the call and would have passed it to me. You guys are such a piece of jerk. I assure you this experience of mine is enough to ensure that you are loosing a customer who had been ordering since way too long from you folks. I seriously m done.
Given a chance would have taught you folks what do you mean By real CUSTOMER SERVICE.

I was purchased a puma wallet from flipkart.com
It's in a puma warranty.
I had complained about this article to puma and flipkart on 14 January.
But they are not solve my issue.

My mobile Moto E2 bearing IMEI: [protected] bought through flipkart started hanging and contacts was missing. I gave it for troubleshooting at Xplus communication, 10 Vignesh Plaza, Salai Road, Thillai Nagar, Trichy-8 on 4th January 2016. They say mother board has to be changed. it is in warranty period. kindly arrange as early as possible.

Hello sir/madam.
I had ordered a mobile phone on Flipkart. I received this mobile in a proper condition and the delivery was done in the expected time which I am happy with and totally satisfied with. The problem was with the delivery man named 'Sudhir Kapoore'. When he reached near my area to deliver my order he didn't come to my house instead insisted us to come at some bus stop to receive my order. I understand he was having problem to find my house but I went there to receive him and take him to my place so that I can pay for the respective order but he refused to come as he waited for long and was having parking problem but then the language he used againsnt me and my sister was offensive and when I argued to file a complaint against him he was totally went offensive saying 'do whatever you want to do' which goes to show that the company doesn't take action on customer's complaint. I would like you to take proper action against this man and make him realise his duties towards the customer. Please keep me updated with my complaint.
Thanks you.

Sir I purchased one iBall brillante Tablet from flipkart and they are changing the item but from 3 days I am getting message today they will pickup the item today is 4th day till know they did not came and I am calling flipkart member from 2days they are telling within 24hours they will pickup the item but 48 hours over they did not pickup the item and They give me one number I call that no. But they are not pickuping the phone and
FLIPKART SEND ME DUPLICATE ITEM

THANK YOU SIR
UPANSHU GUPTA

My moto E1 hndset is not working past 24 hours, phone hanged initially then it got switched off and then it didn't start.It is under warrantee period. kindly resolve the issue as soon as possible.

Delivered material is not as per my specification so I had requested them to take back the item and refund my money which i pad but as on now they did n"t take back the item, I got a mail from the Company they said they will be taken back the product on 12.01.16 but as on now they did n"t do anything on my request.
Order ID: OD[protected]
Order Date: 18 December, 2015 7:45 AM