Verified Support
Apr 02, 2015
Flipkart Customer Care's response Dear Saurabh,
Greeting from Flipkart.com!
We tried calling you but the number was switched off. We request you to provide the specific time or date to call you for more assistance.
Thank you for shopping with Flipkart.com
Apr 03, 2015
Updated by Saurabh24r Thank you for responding via email. But your response is vague and absurd. You are simply apologizing for what has happened. I don’t need an apology but the items I ordered. And you didn't even reply to the part where my orders got cancelled and your customer care blaming me for cancelling them when I didn't cancel them.
So, here I would again state the problems that I am facing:
1) Some of the items in my order (Order Id=OD[protected] got cancelled and when I inquired, your customer care responded by saying that I had cancelled the orders when I didn't cancel them.
So I want a solid reason for cancellation as I didn't do it and I don’t like you blaming it on me.
2) The second problem was that two other items in the same order got cancelled as the seller (WS RETAIL) doesn't have delivery facility in the specified region as you mentioned in your response. Now this seems so absurd because other items in the same order is by the same seller and one of them has already reached and others are in transit. (Even in the subject of your email you mention that the seller has a delivery facility here). Even my friends have had orders delivered by WS Retail in this region. So please stop fooling me and kindly ship the items.
3) When I was paying for Order Id=OD[protected], due to some reasons the amount was debited from my account but Flipkart showed as payment not received. It stated that if by any way payment was debited from my account it would be credited back to my account within 3-4 days. So I paid from another account and then the payment was successful. So it has already been three days today and I hope it would be credited to my account soon.
I have had tremendous faith in Flipkart and I always believed that I would never face any problems. So after my orders got cancelled I thought it would get corrected but I was disappointed after talking to your customer care service. Then I searched on the internet and found many customers have faced similar problems like their order gets cancelled by itself and it shows user cancellation or after a promising deal is ordered it gets cancelled due to availability. Now I don’t know why you show them as available when the product is not. Flipkart your customers have tremendous faith in you as you have provided us an alternative to the neighbourhood shopping experience. You used to have excellent quality service but it seems that has changed since. I always believed that WS Retail was the best vendor you had and I always made a point to order from them. But after this order you have let my hopes down. I came across an article where the author rightly described the change that you have undergone from a customer friendly to a seller friendly market. I hope that you would do whatever it takes to instill my confidence back in you. I have done what I could have done on my behalf and I don’t want further trouble. So hoping that you come with an appropriate solution and not just an apology, because an apology is vague and incomplete if you do nothing to correct it.
P.S. my phone was unavailable due to power failure here (my bad!!). You can contact me on my email or on this number [protected]. The other no. belongs to the person who will be available to take the delivery.
Apr 07, 2015
Updated by Saurabh24r So Flipkart contacted me and they have restored my faith in the company. They have resolved the first two issues. They would be shipping the items and I would update this as soon as I receive them. As for the third issue they have asked me to contact the bank for it and I hope it would get resolved. So thank you Flipkart for being so awesome!!
Hoping some good and satisfactory reply.
Thanks