Flipkart Complaints & Reviews

Order no- OD[protected]. Return id[protected] I bought a new moto g2 phone from flipkart on 31.03.2015. I started facing audio speaker problem from the very first day. I have to switch on and switch off my phone everytime when I wanted 2 make a call.as the problem continued for 5 days. I registered my complaint with flipkart on 06.04.2015 for replacement device. I registered my complaint but since then they are giving excuses and showing no interest in resolving my issue, as I am facing serious problem with handset I want replacement of the same at the earliest.

DEAR SIR/MA"AM, I HAV EPURCHASE MICROMAX CANVAS NITRO A311 FROM YOUR FLIPKART WEBSITE, YOU SEND IMPROPER GOODS TO ME SO THAT WHY I AM RETURNING THIS MOBILE TO YOU.. PLZ TAKE ACTION AGAANST IT AS SOON AS POSSIBLE.AN D I HAVE ALREADY GIVEN AGIANST..ITS MY SECOND COMPLAINT.. THANK U REGARD SHAIFALI SHARMA [protected]

I bought Honor 4x mobile and it is the worst mobile. Its battery backup is too low. Its battery heats up like hell. You can’t walk comfortably with a phone at 45 degree. In their product description they promised so many things and delivered only few of them. When i requested to refund, they denied as if they never sold it from their store. I swear, they buy cheap mobile phones from the local vendors and distributors and mark up the price. And this tax they simply transfer to the buyers and pocket their money and behave very irresponsibly. I have never been more disappointed in an ecommerce company. It simply took my money for granted and forced me to go to consumer court. I will suggest all the new buyers to beware of their child like behaviour. They just don’t care.

This is the poor service from Flipkart that I had experienced. I had ordered for 6 pieces of SNB white Face masks Order number OD:[protected]. When i got the product delivered today i.e 10/04/2015, noticed that there was only one piece in the box which is unacceptable. I immediately called customer support and got an answer stating that the products will be delivered before 20th April which unacceptable, I had ordered because we have an event on 15th April, Is there any higher escalation point of contact. This is not a good service like you always advertise. Regards, Purushothaman

I have purchased a motog2 mobile on flipkart website.the mobile battery condition is very weak.it is draining.i made a call to the customer care and your technician checked it through smrtchck app and saying that there is no problem on my mobile.Since i am facing the same problem. Again i made a complaint on this issue but your response is very poor.So, i want to make a notice about this issue.please do replacement of my mobile .I am not at all satisfied with this.

I have placed an order on march 31 2015 on BOOKMARKIT OFFER.nearlY 7 books have been ordred.only single book was ordered till this day.today I have got message that the ordered was cancelled.when I made a call to the flip kart customer care he has told that USER had made cancelled request.BUT I HAVE NOT EVEN DONE ANYTHING.one of the customer care told me that due to some technical issues it had happen so.ok I consider for one time, but all most all the products were cancelled without any intimation. Please take neccessary action to have ordered items to delivered as soon as possible.

Hello, I have ordered a Wildcraft Backpack from Flipkart and paid through NETBANKING. After one week, i got call from the courier person for the delivery of product. Due to my absence, i requested him to deliver the next day. Also, i told him i will be able to collect it from courier office if possible. But he told no problem sir, we will deliver it tomorrow. But on the day evening, i got SMS from flipkart saying that the order has been cancelled and amount will be refunded. This is really unacceptable and the product should not have been cancelled without buyer acceptance. My order id is OD[protected] . I want only my product not the refund. I want to file a complaint and get this resolved. If this is not going to happen, am 100% sure this will be my last transaction with flipkart. Thanks, Saravanan E

I got the whats app msg with link as follows Flipkart super offer! Get a Rs5, 000 flipkart Gift Card for FREE!. Valid for only first 3, 000 lucky people . Visit 🎁 -> www.flooo.in/?flipkart <- 🎁 to redeem your voucher. Hurry!! once I clicked I directed to page http://128.199.83.124/flipkart/?17 its a cheating page are responsible for this Rply to this mail jins.[protected]@yahoo.com

Respected sir/madam, I have purchased the Moto e white phone on[protected]. My order ID is OD[protected]. From the last month onwards, the phone is automatically restarts 4 or 5 times per day. You have given one year guarantee for that item. So I kindly requesting you to please replace with new product as early as possible. J V Seshagiri ([protected]@yahoo.co.in) Repalle

i have purchased mi4 on date 4/4/15 and product delivered me on 8/4/15. i initiated the request for return on 9/4/15 and today i got a call from flipkart telling that my product will not be taken back.this fraud company want me to take product forcefuly which has cost of Rs 22999. i dont want that this fraud company fraud with other people in the future and i m sure i m not going to purchaed anything else from this site who writes easy return policy but dont do anything after that just want to have money by making fraud.

Hi,

I have ordered a Lenovo A6000 from Flipkart(order number- OD[protected] at date. It’s not even a week past that I purchased the product and its proving a faulty one. I have experienced heating issue with the device and in spite of several complaints no action is taken yet.
The temperature goes up to 43 degrees even when the device is ideal and no applications running in background. I have raised the concern to Flipkart support team and they advised me to clear the phone memory and moving all the data to SD card. After all the complaints and troubleshooting the concern remains the same, I keep on contacting them every day but no resolution so far. Flipkart is just fooling around and issues are unresolved.
Adding more to my problems the battery is whooping and am not even able to take a call for 10 minutes, do I need to carry a charger all the time?
The support team members are making me install unnecessary apps to check the device as if the customer is not experiencing any issues, and their response is – ‘maximum temperature for an android phone is 45 degrees so this cannot be accepted as a defect’. Though the battery has clearly mentioned maximum temperature is 45 degrees, Is Flipkart waiting for the battery to burst out? I also the screenshots indicating the temp at 45 degree Celsius and phone showing a prompt message to remove the battery as its over temperature.

It has been a very bad experience and I feel cheated with the laid back response. It would be great if you take some action to refund against this purchase rather than saying sorry for inconvenience as escalating the same issue in several complaints is very annoying.

I have purchased Lenovo A6000 Smartphone by flipkart.com on 11 march 2015. but my phone is not working properly. Many issue are facing my phone ie. Heating problem charging problem. Also flipkart.com provide 28 days replacement guarantee. I have complained to flipkart.com to 4-April-2015 but flipkart does not give proper response.I am fed up this product.mostly this phone is heating in my pocket or table without use any application or function. flipkart team without my approval, status is resolved. WAO FLIPKART TEAM. VERY BAD RESPONSE

Order Id: OD[protected] Order date:[protected], 08.58 am Invoice no: CL/FLIP/15-01027 Invoice date:[protected] Sold by Supernova Publishers and Distributors Pvt Ltd, 63A, College Street, 2nd Floor, Asha Bhavan, Kolkata 700073 I purchase the book named "Complications" by Atul Gawande on line. I received the book by courier 15 minutes back and find that one of the pages is torn. I think I am entitled for replacement.

Sir/Madam I had ordered Men's foot ware from flipkart.com, but as the product delivered was not of correct size, i had requested online for returing the order. From the day order was delivered to me, i called the company every day, and every day i used to get same message that Mr... will come and pick your order by 7:00 pm but nobody has come to pick up the order. Kindly consider this complain and revert at earliest. From Mahek

Dear Sir / madam, The after sales service received by Flipkart.com is very disappointing. Request you to go through the trail mails first. Further to the trail mails i request you to listen the conversations that i had with your customer care department til now. Dates and Duration April 9 2015 7:33 PM for 19 min 33 seconds April 8 2015 01:03 PM for 8 min 20 sec April 7 2015 08:51 AM 8 min 52 sec April 5 2015 10:54 AM 1 min 7 sec April 4 2015 1) 21:13 1 min 11 sec 2) 21:11 1 min 47 sec 3) 09:46 AM 3 min 30 sec. April 3 19:35 12 min 1 sec April 2 201514:52 5 min 17 sec March 29 2015 18:14 8 min 4 sec You will understand that this time i expect only a call back from your technical department. I hope they will be able to solve the problem; However your technical department has not at all been cooperative till now. To add to it the senior people from your call center have not responded to me even once. They hide their face and ask the juniors to face me. Do you think this should be the response to your customers ? Can i expect that somebody with his head on his shoulder has the decency to pick up the phone and call me ? Sachin Sonawane Nashik [protected] [protected] Forwarded message[protected] From: Flipkart Customer Support Date: Tue, 7 Apr 2015 15:12:02 +0530 (IST) Subject: Return request received for Items in your Flipkart Order - OD[protected] [Incident:[protected]] To: [protected]@gmail.com You recently requested personal assistance from our on-line Support Center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within hours. Thank you for allowing us to be of service to you. To access your question from our Support site, click http://flipkart.custhelp.com/app/account/questions/detail/i_id/40955040/track/Bv...⇄ [protected][protected][protected]--- Subject [protected][protected][protected]--- Return request received for Items in your Flipkart Order - OD[protected] Discussion Thread [protected][protected][protected]--- Response By Email (Vijeth S.) (07/04/2015 03.12 PM) Hello, Order ID: OD[protected] Product: Lenovo A6000 Thank you for taking your time to write to us. I certainly understand your concern and offer my sincere apologies for the inconvenience caused due to delay resolving the issue. At this point, we may not be able to provide you an update on this but I've notified your concern to our team. We’ll call you back with an update in the next 4 hours and make sure that your issue is resolved. You have my assurance that we’ll have your issue resolved at the earliest. I request your kind patience in this regard. Customer By CSS Email (Sachin Sonawane) (07/04/2015 03.06 PM) Dear Vijeth, Once again your technical support team / product specialist failed to call me. Are you people Serious about this incident ? Regards Sachin Sonawane [protected] On Apr 7, 2015 10:15 AM, "Flipkart Customer Support" wrote: Response By Email (Vijeth S.) (07/04/2015 10.15 AM) Hello, Order ID: OD[protected] Product: Lenovo A6000 Thank you for taking your time to write to us. I certainly understand your concern regarding return and offer my sincere apologies for the inconvenience caused due to any kind of miscommunication. At this point, we may not be able to do this but I've notified your concern to our team. We’ll call you back from our product specialist team with an update by today within 2:14 PM and make sure that your issue is resolved. You have my assurance that we’ll have your issue resolved in the best possible way. Since you are a loyal customer with us, I expect your kind understanding in this matter. Auto-Response By (Administrator) (07/04/2015 09.55 AM) Dear Customer, Thank you for contacting us! This is an automated response and is for your reference only. You need not reply to this mail. We will get back to you at the earliest. Customer Support www.flipkart.com http://www.flipkart.com/ Customer By CSS Email (Sachin Sonawane) (07/04/2015 09.55 AM) Dear Sir, It is very disappointing that i need to write a mail to you for a concern that could have been resolved over telephone. Last month i.e on 11th March 2015 i purchased a Lenovo A6000 through your services. Due to a problem with WiFi it was replaced promptly. I appreciate that; however the replacement was also not functioning properly. In order to avoid any quick or confused response i used the handset for a few days. All the time i faced the following issues 1) No or minimal 3 G support (though i have a 3 G post paid plan) 2) Battery gets exhausted fast. Both the problems were not faced with the earlier handset of Lenovo. A complaint was launched telephonically[protected] dated 2nd April 15. I it I gave a suggestion that let the handset be verified / checked by the technical team. (You can check the call records) To my surprise even after so many days nothing noticeable has happened. twice i received schedules for a phone call but the call was not received. Instead of Saturday i received a call at the wrong time in my working hours. I politely asked the concerned to call me in precisely 5 min which did not happen. Instead i received a message that the call has been rescheduled for today i.e. 7th April 15 at 7 Pm. Today morning your customer care executive tells me it is 2:15 PM not 7 PM and gives a new complaint no[protected] dated 7th April 15. I feel that in this delay the one months period for replacement or guarantee warranty will expire and i will be on the losing end. Kindly look in the matter and please do the needful at the earliest. Can i expect some mature response from some sensible person. Thanks and Regards Sachin Sonawane Nashik [protected] [protected] Forwarded message[protected] From: "Flipkart.com" Date: Fri, 03 Apr 2015 14:15:29 +0000 (UTC) Subject: Return request received for Items in your Flipkart Order - OD[protected] To: Sachin Sonawane [image: Flipkart.com] [image] ORIGINAL PRODUCTS [image] CASH ON DELIVERY [image] FREE & EASY RETURNS [image] 100% BUYER PROTECTION Hi Sachin, Greetings from Flipkart.com! We would like to inform you that we have received your return request for the following items in the Order OD[protected] . We are processing your return request and will revert by Saturday, 04 Apr'15 with final approval status. ITEM QTY RETURN ID Seller: WS Retail [image] Lenovo A6000 1 16908274 We apologize for any inconvenience caused to you. What Next? We are processing your return request and will revert by Saturday, 04 Apr'15 with final approval status. Any Questions? Please get in touch with our 24x7 Customer Care team. Flipkart.com 24x7 Customer Support | Buyer Protection | Flexible Payment Options | Largest Collection [image] [image] -- Sachin Sonawane Nashik Question Reference #[protected] Date Created: 07/04/2015 09.55 AM Date Last Updated: 07/04/2015 03.12 PM Status: Waiting for Internal Updates [---001:004801:03049---] -- Sachin Sonawane Nashik

Order ID : OD[protected] I had ordered redmi2 nd it delivered me on[protected]. The phone started giving both software and hardware problem. I was totally unsatisfied with the product and raised the REFUND request. They tell dt they can give only replacement. How can they impose when i am totally unhappy with the product. I don t want replacement, i want only refund (at least in f-wallet).

I ordered ucb shoe three pair it was a deal of the day and I got a confirm mail and message . Actually I was having a talk with them that why I wasn't able to order the blue color shoe and they said its a technical issue and then I ordered the red one . After some time I tried to order the blue one, no luck. But there I saw my previous order was canceled and on asking them they say you didn't confirmed the order saying( I didn't picked the call, but I didn't got any ). Now the say we have taken a complaint and till know no progress and not able to order the blue one from the app . What type of app is it, which is having so much of problem and worst customer care. Mind it this is the first the say they called you to confirm the order but I have ordered about fifty product didn't got any call for conformation. This is surely cheating, I have mailed them with screenshot of the product (blue shoe not adding to cart) let's see what the do . But surely not going to rely on them again as I was ordering it to gift some body and know I was fully stuck at the middle of the road. Order id-OD[protected] The link to the -shoehttp://dl.flipkart.com/dl/united-colors-benetton-sneakers/p/itmefacbgjjskdf...⇄ My size is 10.

Order ID : OD[protected] I had ordered redmi2 nd it delivered me on 28/3/2013. The phone started giving both software and hardware problem. I was totally unsatisfied with the product and raised the REFUND request. They tell dt they can give only replacement. How can they impose when i am totally unhappy with the product. I dont want replacement, i want only refund (at least in f-wallet).

Flipkart Fraud!!! Hi Everyone, I have bought a Moto E phone from flipkart, which is in 30 days return policy. I have found some issue like Heating, Battery backup problem while playing game & listing music, so I make request to return it. In return I got call from flipkart executive said that you should update some of the software, used once completely to finish the battery and then charge it full. If you got the same problem we will return it. So I did that and after 3 days I call on their customer care number they again take my request and send me one link of samrtcheck to download with message their technical expert will call me. He called me ask me to open software clean it all cache & everything then he checkout device performance and replied me that sir there is no problem in the set, so we can’t return it. In other way he is telling I am telling lie that it does not battery backup & it is getting very during regular use like while playing Game & if continuously listing songs. Now just tell me their technical expert has called me between 1:00pm to 3:00pm at that time I am in office so I am not playing game as well not using music section and about the battery backup I used to connect it all the time with my Laptop as it has very poor battery backup. So how would he decide that I am telling lie to them. I think now these days Flipkart has no good services like before May be they earned a lot do not require more. That why are delivering such services.

Order ID: OD[protected] I received my order 0n 31th march 2015, from 1st day it is heating during charging, watsapp chatting, talking. Battery is 2390 MaH, but it is same as other phone battery like 2000 mah, 2200 mah, then what is benefit to buy 2390 mah lenovo a6000 phone. Regarding these problem i sent you mail on 7th april 2015 but no responce from your side. Please contact me as soon as possible.save your customer & do the needful as the earliest. This was my order from flipkart.May be LLLLLast.