Flipkart Complaints & Reviews

Order - OD[protected]

I have ordered vivo via flipkart online site. I see the mobile is hanging and placed a return request within the return policy period. The person came for pickup and did his checks asked for OTP and later on he said his mobile server is down to upload the images and said to me will come for pickup after sometime. After that I was calling the Flipkart, they were mentioning pickup will be arranged but no. Yesterday they mentioned the product is already crossed return policy.

I do not know why they played this kind of games with customers. why the exact issue is not identified and not even interested to resolve the customer issues.

Means customer has to take all pain points even though the product is requested for return with in the policy period.

Always flipkart executive will pick the calls and read the predefined template. they are not willing to fetch the details from the site.

Please look for my calls and return request when I have placed before coming to conclusion

don't play games with customers which will create negative imact.

As always have a trust on Flipkart keep that to resolve the issue

I am looking for refund.

Order - OD[protected]

I have ordered vivo via flipkart online site. I see the mobile is hanging and placed a return request within the return policy period. The person came for pickup and did his checks asked for OTP and later on he said his mobile server is down to upload the images. After that I was calling the Flipkart, they were mentioning pickup will be arranged but no. Yesterday they mentioned the product is already crossed return policy.

I do not know why they played this kind of games with customers.

I am looking for refund.

[protected]
[protected]

Dear Sir/Madam,

I purchased the refrigerator (Samsung 345 L Frost Free Double Door 3 Start Convertible Refrigerator) Order ID : OD[protected] from Flipkart on date 7th Oct 2022. I received damaged product on 11th Oct 2022, Samsung engineer came for the installation but due to damaged product he didn't install that. After that I called flipkart and explain the issue to them and asked them to do the replacement, first they provided the date for the resolution 14th and then 15th then, they cancelled the replacement, I again called them on 15th they provided the resolution date 17th, and then on 17th they again cancelled the request, and I again talk with them they said your issue will be resolved by 20th, but on that same request I got the same message regarding replacement request, again flipkart have cancelled my replacement request.
I contacted Samsung engineer who came for installation, they said that from their end they escalated and informed the issue to flipkart and even they shared the reference with me which is [protected].
I really need to resolve this matter.

Let me divide into points:

1. Ordered a poco m4 pro 4g in bbd sale
2. Order arrived and after using for a couple of days noticed the display has an overexposure issue where the bright areas become so white that it clips and the details blow out completely, conversely the shadows become too dark to see.
3. Had to literally try 10 times in the flipkart app to raise a replacement request going through various combinations as none was getting accepted. Also contacted customer support and there comes the first scam where they have changed the replacement policy in their own portal without any information given whatsoever to the vendors. And it says that replacement is supposed to be done by the manufacturer at service center not by flipkart. That is completely false and unaccepted by any of the vendors so it's just like an excuse which they can try to sell during replacements.
4. Anyways after finally initiating the replacement after multiple tries, lo behold the tech visit which i had already gauged from internet reviews thag's nother scam. Called the service center to forego the tech visit and offered to give photos and videos and whatever else needed to prove the display is defective. As usually bot like answers came my way. So, accepted my fate and waited for the tech visit. The person who visited immediately acknowledged the issue after seeing and even gave the comments as needed but as usual the protocol is to follow some blanco app which itself manufactures results around basic items withouth thorough tests. He gave the disclaimer that it will be confirmed but if rejected contact customer care to which i was shocked and asked him to submit and get the confirmation now itself. As usual he gave an excuse and escaped saying it takes time in the system and half n hour later the app shows the replacement is rejected.
5. After that completely frustrated, called them atleast 15-20 times through various modes like call back, message, email and what not. The type of replies are - only senior executive can help, can't connect to senior executive, senior executive will call back, backend team will call back, order history not showing due to technical issue, replacement rejected due to some technical issue and numerous more which will basically make anyone a mental ward patient.
6. Finally again on 16th they raised another replacement request to which i clearly demanded no tech visit is needed as the earlier feedback comments from tech visit( incidentally the same person assigned again) clearly calls out display has over exposure and overcoloration issues, customer is not happy with device. Yet, they had the least amount of shame to just follow the same cycle and schedule tech visit and again numerous calls followed with the same bot like replies where they keep promising callbacks within 24 hours. Such a sham is not only faced by me but millions of flipkart users and the only way for such shams to be solved is if a higher body steps in and regulates the scams that such a reputed company is wonderfully utilising.

Original order id -OD[protected]

I want an immediate resolution for this within the next 24 hrs.

I ordered a product from flipkart on 4th october, the delivery date was at first 11 october and then 13 october...but nothing happened...i complained about it but didnt get any response from them...and now finally they have cancelled my order without my permission.. i just got the notification that order has been cancelled...they wasted my time...they are fooling customers as if we are fools here...i have another order with same issue ...and they are doing same thing...please please and please take legal action against flipkart so they cannot fool customers again and again...i have many hopes on you.. i want flipkart to pay compensation for both my orders and deliver them to me...they should pay the full amount of order ...they have wasted my whole time...and it was very much urgent for me to get the order...and now they cancelled ...please consider my complaint and take legal actions...and i should get benifit for my loss...thanking in advance

Order ID: OD[protected]
Order Date - 22/09/2022
Product - Preethi Taurus Plus MG257 1000 W Mixer Grinder (4 Jars, Black)
Delivery Date - 29/09/2022

For the above mentioned order, as per the return policy, i raised return request immediately as product was damaged and defective. However seller has not picked up this product as of now. I have raised following four return request for the same but seller has not picked the product as per their return policy. Return ID details are as follows:

Refund Cancelled Refund ID:[protected]
Refund Rejected Refund ID:[protected]
Refund Cancelled Refund ID:[protected]
Refund Accepted Refund ID:[protected]

For all above returns when i contact customer service i hear that you need to wait for 48 hours for issue resolution. After 48 hours refund gets cancelled/rejected without proper justification.

Kindly help to get this sorted.

I have ordered a combo set of bellies. The colours of the bellies are off-white and tan. But I received both the bellies in off white colour. I want the original product .

Please unlock my samsung galaxy f62 mobile .filpkart smart upgrade plan due amount is Rs.5400 in already paid in last month 14th.but my mobile is not unlocked please unlock my mobile .
Order id=OD[protected].
Filpkart account is [protected].
Please solve this problem.🙏🙏🙏

I order maroon sweater from Flipkart and they deliver me wrong sweater instead of I ordered. After 3 unsuccessful return are rejected afte this I try one more time and my pickup is arranged and they are not giving me my refund

Hi Team, For the last 1 week, Flipcart is really upsetting me and I am totally frustrated.
EmailID: [protected]@gmail.com
I have placed an order for LG Monitor -> Got an affected product -> Tech guy reviewed it and approved it for replaced
-> Again got an affected product. see attached photo.
calling for 1 week and not getting any feedback and every time return gets rejected.
I am now suffering from health issues due to that and am totally frustrated.
This is the seller's fault and still I need to face the problem from my end. Not getting any help from the Flipcart team and my money are blocked and even wasting 2 hours daily in this matter.

Sir plese needs help
my name is - vijayendra kumar
mob - +91 [protected]
email- [protected]@gmail.com
due to our partner polices, we are not able to provide a credit line at this moment

I had purchased an ac of 1.5 ton during big billion days. But i received 1.2 ton ac on 6th oct 2022. I had put return request on 7th oct 2022, n today is 18th oct. I have contacted the customer care for more than 30 times. Still i havent got any solution rather than fake assurances and dates. I request full refund.

Flipkart lite explore plus - I ordered Apple Iphone 13 pro max In 479 Rupee And Payment Received by Bijoy shop But order Not showed I think This Site Is Fake I want my Money Refund back Otherwise I WILL TAKE ACTION ACTION AGAINST YOUR company

Dear Sir concern regarding my order no OD[protected] refund or replacement, i have received died and different colour of product, you have promised me to provide me alternative resolution for refund or replacement so please help me immediately and solve my problem and approved my return request immediately today as soon as possible.

I have ordered oppo K10 5G but product was faulty I have complained on 4 oct but still I have not received replacement or refund The Worst customer service ever every one talking differently not giving an proper Solution it has been 13-14 days. I have tired of waiting so Long.

I have order a Refrigerator costs - 29, 990 rs and my product delivery giving me a lot of really major problems. And more crucially, Third time I've written to Flipkart's grievance cell about this issue, and each time I did, I only received lame explanations and empty promises. Flipkart never responded to my concerns.

Details are as follows:

I placed an order for a product, but it was delivered with the wrong item. I tried to get a replacement, but to no avail. Even though Flipkart made a blatant error, my Replacement was eventually rejected after numerous follow-ups for no apparent reason. Subsequently, I contacted the Grievance Cell, who raised it for Replacement with an Expected Shipping Date of October 7 2022.

When I contacted the cell again, they advised me to let them 48 hours to remedy the issue because shipping never occurred on the seventh. After 48 hours, the complaints cell contacted me once more and requested another 48 hours to resolve.

To a customer, this is already annoying. After 48 hours, the Flipkart complaints department contacted me and informed me that shipping had been completed and that the product would most definitely reach me on or before October 15th, 2022. That never occured. On the Flipkart website, it repeatedly indicates that the item has never shipped but was supposed to arrive on the 15th, which obviously never happened.

This is misleading a legitimate customer and providing false information and promises.

I asked Flipkart to deal with the seller and issue a Refund on my behalf. Grievance cell contacted me asking for 48 hours.

If the issue cannot be resolved after 48 hours, they assured me that they will REFUND me, but I got another call after 48 hours from an executive that he says Flipkart is not going to ship the product and he tries to ask to to deal with Seller and he disconnects the call in the middle of the conversation. Now I never got the product and my money is stuck

I don't need product anymore but I need my Refund

Hi,

This is regarding order no OD[protected]. I ordered grocery items worth 839. In that order I ordered Farmley Popular California Almonds
₹305 which was not delivered to me. I raised multiple requests regarding this to customer care and every time my request was rejected saying that seller has already shipped the order. This is fraud and cheating done by flipkart.

I need my money and also I need compensation for the mental trauma flipkart is causing

I am writing about order Ids :-OD[protected]. These are 3 protein whey boxes . All of them are fake and I talked with flipkart regarding this in September but still I m getting any solution . Even they again and again cancelling the return without any information. They are not ready to pickup my order and also the delivery boy said that they have been told to not pickup ant supplements related products. I am waiting since September for the resolution . I want my money back for all the three products. I have paid nearly approx 1814₹ . Even their voice call team cut the call in between and dont want to help the cx.Please take a look on my purchasing history and account . I am really fed up with this .please solve my problem ASAP and refund my money for all the three boxes of the protein

Waiting for your repl

Dear Sir,

Flipkart company block my Flipkart account so that I’m unable to order replacement or return, my money is block by Flipkart

Dear sir maine Flipkart per 24 September ko ek order book kiya tha jo abhi tak bhi prapt nahin hua hai. Customer care per baat karne per vah roj nahin nayi nayi date de diye ja rahe hain lekin product ko koi ata pata nahin hai. 23 October ko pura ek Mahina ho jaega delay hote. Please help me