Flipkart Complaints & Reviews

bed product 160 gb seagate harddisc sold by snapdeal.com, my product order no [protected]
seller - SV Computers, shop no 28 c-block CTC PARKLANE CITY HYDERABAD / STATE ANDHRA PRADESH
PIN - 500003
Company vat tin [protected], [protected]

I Ranjan Katoch from Baddi H.P had booked one order (OD[protected] from Flipkrat which was be receivced within 4-5 days from time of ordering the material which was yet deliver to the mention address and after discussion with courier service they are saying that material is still lying with Bengaluru Warehouse.

Hi, I ordered an iPhone 4s which was supposed to be delivered today (23/04/2015) but I did not receive any message or call from Flipkart so I called them to inquire about the same. The first time I called them, I spoke to one of their representatives and she told me that the delivery can be done before 7PM. I asked her to give me a call on an alternate number, but they called on a different number which belongs to my father and asked him to order again and gave him a lucrative deal that we can get a discounted price. At first they should have not called on my father's number, because I have clearly asked the representative to mention in her notes that I want a callback on a DIFFERENT number. Secondly, if Flipkart cannot manage to deliver a product they should not make excuses. I don't want to order again because that phone was for my father, as a gift, on his birthday. After they called my father I called them because I wanted the phone to be delivered today. Then after a lot of conversation the representative told me that the shipment was cancelled by the seller. I checked the details online the product was scanned and sent to gorakhpur hub at 05:40PM 20/04/2015. I asked the representative, if the shipment was cancelled by the seller then what was scanned and shipped to gorakhpur? An empty box? Then after a lot of argument I was told that the shipment was lost in transit. And they cannot send me another one because it is not in stock
There is one more order which is Moto E 2nd Gen, which was supposed to be delivered yesterday, and when I did not receive any call or message just like today I called Flipkart and again I was told that the package was lost in transit so I will have to order again. One of their representatives called me and said that he will make a replacement request and I will receive it by 27/04/2015, and I know this time again they are going to loose it in transit.
So now, all I want to know is, is this the way they treat their customers and is this the way they process the orders? Very disappointed by the service. They should not make promises if they can't keep them.