| Address: Pune, Maharashtra |
People at Flipkart, all those highly paid call center folks who find easy to say "We are sorry, Sir", "We apologize for the inconvenience, Sir" fail to realize that their salaries are paid because customers buy products online from your company. They fail to realize that they cannot put an egg together once they drop it. They have forgotten their nursery rhyme about Humpty Dumpty.
What Flipkart folks also do not realize is that the Courier they gave used to handle the order that I had placed with ID OD[protected] is sitting with the package in Pune form September 21, 2014. They fail to realize that they sent me SMS messages on September 26, 29 and October 1 to say that the consignment is out for delivery, so clearly they knew my mobile number. For your call center people to say that they had an issue with the address and phone number mismatch is therefore a blatant falsehood. Every step of this process has been documented and would be presented to a Consumer Court for the pain and loss that this has caused me because it was intended to be a birthday present which failed to arrive.
Unfortunately, I am also aware that Flipkart customer care does not even care to read the complaints that customers write. Why should they? Their salaries are not affected if they spout the usual template replies.
One day those salaries will stop. Customers will buy from other online marketing companies. Amazon.in is growing and they would wipe you out.Let that day arrive. That is when one your oldest customers who has a Flipkart First status will rejoice.Here is the Delhivery Status screen shot:
Aug 14, 2020
Complaint marked as Resolved
My moto g charger is not working.It was booked by Chavali Sai Tharun on[protected],
Order ID:OD[protected]. So I request you to suggest me the procedure to return the charger to you. I
don't know how could you sell such faulty products to customers which doesn't even work properly till
the warranty period is completed. so I request you to look in to this issue as soon as possible.