Flipkart Complaints & Reviews

Hi Team, I have purchased MOTO-G mobile from Flipkart website 2weeks ago, It is not functioning as expected, I have informed to Flipkart folks to take back the mobile or replace it, they didn't respond properly, then I called to Motorola service centers, so that they would solve the issue, but they are not picking up phone and It has been 2 weeks that I am unable to use the mobile and go further. I would like to file a complaint against both parties Flipkart and Motorola as they have not given proper service when requested. Thanks, Hari Krishna, [protected]

Placed order for the Redmi 1S phone (order number OD[protected]) on their first flash sale and received the same on 9th Sep. The phone doesnt go anywhere beyond the welcome screen because the touch screen doesnt work at all. Booked a complaint with Flipkart customer care the same day (complaint number[protected]. They said that they will resolve the issue by 1pm 11th Sep. I waited and called this morning (on 11th) and the rep said that it was only 8:45 in the morning and there was time till 1pm. Now at 1 pm I get one sms from them requesting to wait till 13 Sep. WHAT THE HELL???? Pathetic and extremely poor customer support. I sat duck with the new phone already for 3 days. Flipkart guys have no basic courtesy, decency or manners to inform me what has been going on for three days. Now they didnt even bother to call me to explain what they have done so far or what they are planning to do and how they are going to resolve the issue. Instead, so casually and so unprofessionally they send just one sms saying that it will take another two days. They never even tried to trouble shoot the issue. On top of all this, when I go to the Flipkart sight to try and book for RETURN of the product because it is damaged and not working, there is no option to do so when I click this order number. FLIPKART AND ITS CUSTOMER SUPPORT SUCKS. I WOULD WARN AND TELL AS MANY PEOPLE AS POSSIBLE NOT TO DEAL WITH THIS FRAUD COMPANY.

I have purchased a mobile, flip cover and screen card from you . my order id is OD[protected] Dated 30/6/2014.The flip cover received is duplicate and it is getting toured off with in 40 days. Quality of the cover is very bad due to this not able to use it. I request your good selves to replace the Flip cover on urgent basis. regards s.victor raj [protected]

Ref: ODA[protected]FYNNA00 I admire the alacrity with which you are dispatching the book '50 Spiritual Appetizers' of whom I am the author and which I did not order and which is being delivered within one day. Contrast this with the order OD[protected] for the same book made by a friend of mine who was told the following after 20 days "We've just been informed that 50 Spiritual Appetizers (English) (Paperback) in your order OD[protected] is unavailable with the seller." So you unilaterally cancelled the order. If this is the experience with customers I wonder how you sell the books? It seems to me you are not willing to sell my book in India even when you get orders for the same. By the way I would like to know who ordered my book in my name from my email id? Vinod Dhawan

dear sir I have purchased 1 moto g 2nd gernation mobile on 6 septmber in offer and taken other acceossories for moto g. when I have again seen configuration of moto 2 nd generation mobile accessories not fit to new moto g 2 nd generation mobile. on 7th sept in morning tracking order when clicked cancelled for moto g npick cover the whole order is cancelled so kindly again to send moto g mobile only. your coustomer care not supported me . they told again you have to give order for moto g 2nd geration moblile and scratch your credit card . this is ultimately cheating with customers and not considering to customers. and I have given order for 6 offers on mobile. this type of activities not justified . flip cart web design is the main problem . ODA[protected]UOSVF00 Again I have received one mailed from by rajesh v customer care on 7 th september the again dispatch my mobile by fedex. on 8th of September mr vijeth s mailed me he said you have again rebook your mobile. again phone from us +[protected] at 14.58 and they assure me to deliver mobile. but irresponsible flip cart not call me on mobile and confusion sending emails which is hearted me. in tracking site the also telling call customer care. customer care is already irresponsible behaviors and no any seniors in flip cart. till there is no positive response it means Motorola also not interested in caring customers. Your screen elements are hidden from view. Press Esc or move pointer to the center of the screen to return to Mail. Press Esc or move pointer here to return to Mail.

I have purchased online from Flipkart - Phillips SHC 1300 Wireless Headphones. vide Order OD[protected] The product was received by me on 9 Sep 2014 through courier mail. The AC/DC adapter and the transmitter which came along with the headphone are defective because of which the cordless headphone cannot be installed and it is of no use. I immediately complained to Flipkart and requested for return/replacement of defective accessories. The reply received is shown below :- "We regret to inform that seller has disapproved your return request for following items in the Order OD[protected]". Please advise how I can use the product with defective accessories. Flipkart should take immediate action to deliver replacement of defective accessories so that the product can be use by me [protected]@gmail.com [protected]

An order was placed for purchase of Moto G (16 GB) to Flipkart Order No. OD[protected] on 15.08.2014. In the morning of 28.08.2014 I got the message from Flipkart that the courier was unable to deliver the order and hence the same was cancelled. When I tracked the order on Courier’s site, I could see that the order was lost In transit. I was shocked to learn this and then I called the customer care number of Flipkart. I insisted the customer care not to cancel the order but to supply the same mobile on the conditions at which this was ordered on 15.8.2014. The deal included additional discount of 10 % on payment with SBI Debit card. I have written several mails and called the customer care of Flipkart but no satisfactory answer is being given. They rather give irrelevant replies or say that the courier service couldn’t supply the mobile on the given address. Whereas the truth is that the courier was lost in transit as clearly mentioned by Delhivery courier. (Attached below is the report for ready reference) [protected] (S[protected] / LOST Status / Scan Details Status Status Date Remarks Location Updated by For further details / clarification on the remarks / additional instructions please contact us at +[protected] between 8:00 AM to 9:00 PM on weekdays and 9:00 AM to 6:00 PM on saturday or write to us at customer.support(at)delhivery.com LOST Aug. 28, 2014, midnight Lost in transit Delhi_Hub (Delhi) Delhivery In Transit Aug. 26, 2014, 4:56 p.m. Shipment received Delhi_Hub (Delhi) Delhivery In Transit Aug. 18, 2014, 4:40 p.m. Shipment received Delhi_Hub (Delhi) Delhivery In Transit Aug. 18, 2014, 6:15 a.m. Shipment received Mumbai Hub (Maharashtra) Delhivery In Transit Aug. 17, 2014, 9:21 a.m. Shipment received BLR_Hub (Karnataka) Delhivery In Transit Aug. 17, 2014, 5:10 a.m. Shipment received BLR_Hub (Karnataka) Delhivery In Transit Aug. 17, 2014, 3:18 a.m. Shipment received Blr_Ava_Pc (KARNATAKA) Delhivery In Transit Aug. 16, 2014, 9:20 p.m. Shipment received Blr_Ava_Pc (KARNATAKA) Delhivery Contact Us 3rd Floor, 114, Sector 44, Gurgaon, Haryana, India 122003 Call Us: +[protected] Phone Support: 8:00 AM to 9:00 PM on weekdays 9:00 AM to 6:00 PM on saturday Write to Us: contact(at)delhivery.com I have also spent extra money to purchase accessories of the mobile in anticipation of receiving the same and also I put lot of efforts and time in locating the mobile during last two weeks. In this connection I would like to emphasize on the following points: 1. I had ordered the mobile on 15.8. 2014 and payment was made in advance and hence I had completed all the formalities and the requirements as desired by Flipkart 2. The mobile was lost in transit by courier service, thus there is no fault of mine in this case and depriving me from purchase of mobile on the conditions for which payment was already made will be a great injustice to a customer. 3. I have spent money on accessories of the mobile and lot of my precious time was wasted and now my order has been cancelled without my consent. This is clear-cut case of cheating with the customer. This is harassment of customers that supply of the mobile is being denied for which payment was already taken with mutual consent. Therefore, I request that the mobile should be supplied at the prices prevailing when the payment was made i.e. Rs. (11399 – 10 %) = Rs. 10260 You are requested to take immediate action in this regard so that justice could be done in this regard and mobile is supplied at rates agreed. Payment of compensation should be imposed as the mental harassment has been caused. Dr. Lokesh Varshney Professor, Mechanical Engineering, College of Technology, G B Pant University, Pantnagar I/43 A 47 Lal Bagh, Pantnagar (Uttarakhand)

I had purchase a handset micromax hd 116 from flipkart. At the time of order placement they said to me if do not like the product we will refund you for the same within 30 days but but the same day of delivery i ask them to return a handset and refund me back but they change their words. They said once we sold we do not take back we are extraimly sorry…… but my problem does not solved with their word SORRY. SO MY SUGGESTION DONT BUY ANYTHING FROM FLIPKART.COM THEY 110 % FRAUD FRAUD AND FRAUD. NOTHING IS HONESTY IN YHEIR WORDS. FLIPKART WALE CHOR HAI CHOR HAI CHOR HAI.

I bought Xolo Q2000L from Flipkart under 30 days replacement guarantee policy. I am not satisfied with the performance of the product. I think the phone I got is defective and hence I requested for return. Volume buttons are not functioning properly. Phone processes stop automatically. Camera is not synchronized with flash. Overall phone is worst and defective. Hence I have requested for return but haven't received anything from their side.

i ordered my graphic card yesterday. It was available at that time, confirmation call was received by me only also a confirmation mail..!! and now today Flipkart is saying that the order is cancelled because it is out of stock. I ordered it because of the discount. and now there is no discount on that product :s wasted my time and i can never trust flipkart.plz do something

order is ODA[protected]SLZXZ00 The shipment was sent to: Jagadish Babu | [protected] near sathyam theater beside spencers ammerpet hyderabad 500016 sathyam theater Hyderabad - 500016 IN-AP

This is regarding my refund of Rs. 3911 for order id no. OD[protected]. According to flipkart they have initiated the refund on 20th Aug 2014, but till now after passing 21 days I have not got the refund. I have given flipkart the credit card statement of mine which clearly shows that the refund was not came to me. But flipkart is not serious about the issue. I request your intervention in this case. And ask flipkart to refund my amount of Rs. 3911.

Sir, I purchased a seagate backplus 1 TB external hard disk Sl.No. NA5AVB7D of Rs. 4595/- dated 26.11.13. The Seagate Part No. 1D8AD6-570 (locate from seagate site) and your Seagate Part No. is 1D8ADF-500 which was delivered to me. Why the difference is coming on the part no. Sir, I request you to please replace it with the new device which I had ordered at the earliest. I have received the following message from seagate. Dear ASSIM DABAS: Thank you for contacting Seagate Support. This is regarding the issues which you reported to us about the hard drive purchased from flipkart. We very well understand that the drive which you purchased as a brand new product, already had data in it and I do apologize for the same. Based on the details shared by you, I would like to inform you that the drive with serial number : NA5AVB7D is a counterfeit drive which is not authorized to be sold in India and we would be unable to provide any kind of warranty support for the same. So, I kindly request you to get in touch with your actual point of sales regarding the concerns with your drive. For additional assistance, feel free to contact us at: www.seagate.com/about/contact-us/technical-support/ Regards, Avinash Seagate Support ref:_00D00hhzl._50030VfpJH:ref

I bought two pairs of 'Bacca Bucci high ankle boots' (Black colour) in 14th August and they were delivered after 5/6 day. When I opened the package I found both products are wrong in colour. I reported this problem and talked to customer support, they advice me to return the product on website. After that I returned it as the policy of flipkart. Then I got the replacement for the shoes but again it was wrong, I followed the same instruction to return but again and again I got wrong product. I talked with many customer supervisor (Om singh, Kajal jayswal, Sangeetha, Zabeen, Mayang kumar, Altaf, etc) but they are all taken my issues lightly. From August 14th, to till the date I tried calling but neither I got my correct product nor any satisfaction answer... The only thing I got from the customer support, is stress & irritation...Either they are inexperienced or illiterate... Totally bad support & bad team... mohammad.[protected]@gmail.com [protected]

i ordered my graphic card yesterday. It was available at that time, confirmation call was received by me only also a confirmation mail..!! and now today Flipkart is saying that the order is cancelled because it is out of stock. I ordered it because of the discount. and now there is no discount on that product :s wasted my time and i can never trust flipkart. plz do something

I have pre ordered asus zenfone 4A450CG at flipkart webside. Its video shows incredible build quality and performance but i got this mobile i found several performance issue and cheap build quality.Mobile is hanging frequently and even if you talk in it it is heating up like anything.I even resetted my phone many time but same result .Also screen clarity is blur.so i want my money back.

i placed an order OD[protected] on 01-07-14 for the purchase of MotoG- 16 gb. But suddenly it stopped working on 4-8-14 due to flickering problem. with the help of service centre it was again working under 7 days. But today 9-9-14 again it has stopped due to display problem. however i complaint about this issue earlier and they rejected. I want replacement for this product or money back. email id- [protected]@gmail.com phn no.- [protected]

I ordered for a moto G phone and a back cover vide order no OD[protected] on 17th July 2012 out of which i received the back cover alone on 22nd June and the phone was not delivered. I cancelled the order on 2nd August. When I raised a request for refund on 17 th August their site was updated with status that the phone was delivered on 16th while I was not in station on 16th and phone was not delivered to my office address. Subsequently I raised the issue with Flipkart which promised to furnish the DRS and the courier guy got in touch with me last week and promised the bring the Proof Of Delivery to my office but both were not happening and Flipkart is keep postponing by asking for 24 hours to resolve

I had ordered a Redmi 1 S on 2 Sep 2014 From my mail ID [protected]@gmail.com & paid 5999/- from my SBI net banking & payment is successful. But when i go to track my order on 9/9/2014 order is showing that shippment returned while on 8/8/2014 it was showing that yet to ship . I have my order number OD[protected]. But i am surprised when i called flipkart customer care center they said this order has been returned due to damage or some other reason, so you have to again register and buy on next sell they launched a complain vide complain number is[protected]. But till now at a customer point of view i had paid money in advance & got the product in sell now why should I go again with the process when it is not my fault, cause flipkart never despatched the product. Is this type of services provided by Flipkart. Mr. Sachin Bansal, this is how you want to grow your company ??My mobile Number is [protected]. If i will not receive my order should I go to Consumer forum. Please suggest the way forward.

This pertains to my Flipkart order No - OD[protected] I purchased HP Notebook (Model No-HP 15-r022TX Notebook) from Flipkart on 23rd August 2014. When I got the delivery I found out that the touch pad of the delivered notebook does not work. Then I made Return Request for the notebook.(Please note-- Flipkart has 30 days Product Replacement Policy) After that flipkart suggested me to install all necessary drivers. I tried installing all the required device drivers again but still it didn't work. Then I called up the customer care of flipkart and they arranged me conference call with the HP technician. The HP technician was not helpful at all and he abruptly disconnected the call.Since then I am trying to contact the Flipkart's Customer care again they too are not answering my queries. I need my money back as I feel flipkart is only trying to delay as they want to end the 30 day replacement period. Pratik Patil [protected] [protected]