Flipkart Complaints & Reviews

Dear Sir, I have purchased one laptop from flipkart on 18th Aug 2014 which was delivered on 22nd Aug 2014. But flipkart did not send any invoice for the same item. upon request, they sent me an invoice which contains product serial number as: 000000. Now my laptop is having problem with the Space bar. While contacting ASUS customer support, they want me to get approved my warranty. For that they need Invoice copy that contains the serial number of the product. When I called flipkart and sent the product Serial Number via email, they said issue will be resolved by the seller "DealDust" only. Along with that repeatedly, flipkart is giving me wrong assurance that the issue will be resolved (first deadline was 24th Sep, then 26th Sep, now its on 5th Oct 14).

I purchased a Moto G from flipkart on 18th Aug 2014 (Order ID: OD[protected]) from the WS Retail seller on flipkart. After a few weeks it started having problems. At first it would be some small issues like screen becomes unresponsive or small lags. But later on apps started closing and opening on their own. The phone has also suddenly started heating up. Now a days when it is connected to the charger, it stops responding, it completely hangs up. I had even applied for replacement but when I got a call from flipkart they first told me factory reset the phone which will solve everything. Then without bothering for confirming if my issue was solved, my replacement application got cancelled within a few hours of that same call. (Return ID: 7502899). By then 30 days were over so no new application was possible. Now these issues have gotten way out of hand, my device's wifi wont turn on, switches off automatically, turns off when connected to charger, suddenly runs out of battery power in a few minutes, even hotspot cant be turned on. I hope these issues will be sorted at your earliest. I want this device repaired as this still falls in your waranty period. If no repair is possible I request you to replace the device. Thank you. Ruchi

Dear sir, my order no is ODA[protected]AHZNX01 I order and received the Samsung Galaxy S Duos S7562 17th Sep from flipkart. In this pack no cell charger, data cable and owners manual(English) and this hand set was some one used and returned defective set. Same day I sent the mail to flipkart after thirteen days complete there is no action taken. I sent the mail many times and directly contact two times no use. I received mail reply only, no proper response. So kindly solve my concern. Thanks V. Ethiraj.

Hi, I brought a laptop from flipkart on 27, December, 2013. Invoice of the product is attached with this mail . I was promised 1 year warranty from manufacturer which was supposed to last till 27, December, 2014 but I got to know that my warranty is expiring on 30th September 2014.I have raised multiple complaints with flipkart and dell but my problem was not resolved and my warranty is going to expire on 30th . Please resolve the issue so that my warranty is extended . Regards Rajat +91-[protected]

My Name is Simhachalam Baratam. I have purchased Moto G mobile with order id OD[protected]. As per the offer mantioned by Flipkart, i have to get my cash back maoney as 10 % of my purchased price. But still i didn't get any cash back from flipkart. So please process quickly and send my cash back offer money as early as possible. I have attached my order details below. Please go through that and respond quickly towards my request. Thanking You Sir. Simhachalam Baratam

Hi, I have bought xiomi mi3 last month, within a week, display has been cracked. I am trying to get it changed with exclusive service centres of Xiomi (Bangalore & Hyderabad). However, still the service is not available, every time they say that stock is yet to arrived. Is this service which you provide to your customer ? I am really unhappy of buying this product. Please do the needful at the earliest. Thanks, Venkatesh

I ordered a book from flipkart named "imitation of christ" on 12th sept 2014, i received it after 16 days(28/09/2014) and on receiving i came to know that MRP of book is 6.99$, but it was sold to me to me for 569 Rs. My order number is ODA[protected]. I requested them a return which was denied to me by the seller.(WSseller)

I HAVE PURCHASED MOTO G 2 GEN LAST WEEK . I GOT COUPLE OF PROBLEM WITH THIS SET, FIRSTLY WHATSAPP MESSANGER IS NOT RESPONDING, IT GOT AN ERROR EVERYTIME I OPEN IT, EXCEPT FIRST TWO DAYS.. I TRIED RE INSTALLING IT ALMOST 12 TIMES, I HAVE UPDATED WHTSAPP, PHONE AND ALL OTHER STUFFS WHICH NEED TO BE UPDATED, EVENTUALY IT IS NOT WORKING. SECONDLY, OTHER APPS LIKE FLASHLIGHT OR CAMERA, WHEN EVER I ON THE FLASH LIGHT, AFTER CLICKING THE PICS THE LIGHT KEEPS ON FLASHING AND MY PHONE GETS HANG UNTILL I RESTART THE PHONE AND OPEN THE SAME APP AGAIN. I 'M TOTALY DISAPPOINTED BY YOUR SERVICES.. YOU CHANGE MY HANDSET OR FIX THE PROBLEM . KINDLY DO THE NEEDFUL. MY ORDER NO. IS 0D[protected] REGARDS, VARSHA MAKHIJA [protected]

I ordered HALF GIRLFRIEND by chetan..bhagat on Aug 14 now when the release date is near money has been refunded saying demand is too high and they want to hive fare chance.They kept the money for more than a month and returned it back witwithouwitwithout interest.This is a clear case of duping people keeping money for long and earning interest and returning money back citing issues which are not justified.I quote FLIPKART "Hi anshul mehrotra, Greetings from Flipkart.com! Thank you for your order OD[protected] . You made an excellent choice by deciding to purchase one of the top selling products on Flipkart. However, due to high demand for this item and in order to provide all customers an equal opportunity to avail this great deal we had to cancel the following items in your Order."

My order number OD[protected]. I had ordered a lipstick shade. But the shade looked completely different on screen compared to in front. I have not tested the colour . When i am calling flipkart to exchange with some other shade or refund, they are not doing it. I have paid ₹340 but will not be able to use the lipstick. Please exchange the colour with a darker shade. If you don't exchange even unused products it will be very difficult to buy cosmetics online. Contact [protected].

Hi, This is Prakash, i have purchased AOC LED on 1st September OD[protected], as i have received the defective peace after lots of communication n trouble my product got replaced.. At the time of purchase there was a offer like 10% cash back on any visa debit or credit card as i made the payment through my visa debit card after calling n confirming my ur customer care.. On 20 th of sep i suppose to get tat cash back but still i dint got n i spoked to your customer care also they surprisingly saying tey dnt have any idea n the offer is not applicable, n tey said tey ll call back in 2 hrs but today its 7th day i dint got any call frm Flipkart frm anyone.. toady i have received a mail saying as u replaced the defective product received is not under cash back, as receiving defective product is not my problem.. as i went thru tat policy tere was nothing returned as such... I have been cheated by your company i request pls take back this product and refund my money. Really my first experience with Flipkart is horrible thx for the lesson fr not.to purchase anything online.. Waiting for your response.. I request concern department to take serious action on such fraudulent to customers.. Thanks in advance.. Regards, Prakash [protected]

Dear Team..,
I purchased ASUS ZENFONE 6 ... 1.5 months back...(11 th August 2014) via Flipkart ...a week back suddenly i got the problem. My mobile getting over heat.I went Service center, they diagnosed and informed ...there is Problem in Mother board. They ready to change, they ordered in ASUS ..After 3 days, yesterday mother board reached .They replaced and diagnosed .They face same problem again .Then they informed me, now only they came to know there is a problem in Screen also .Need to change screen and Mother board

with in 1.5 month ..i faced these much problem, then why should i keep this device for further.

Any Possible is there to change my device. Urgent

I have ordered "Karpine Flip Cover for Asus Zenfone 5 A501CG" from Flipkart.com on 13 September, 2014 11:06 PM, Order ID: OD[protected] Item). I have received the product on 16th September, 2014 03:34 PM and paid Cash-On-Delivery Rs.249. After opening the parcel I check that there is only one Flip cover, the product is most worst quality and the flip cover is partly boken. Then and there I called Flipkart customer care at [protected] and they Initiated the Refund (Return ID: 7668002), also they have taken my bank details to refund my money. Pick-up trackingID: FMPR[protected]. But On Friday, 19th September when Courier person came to pick-up the product he asked for two products (1 Flip Cover and 1 Screen Guard). But I have received only 1 item, the Flip cover. I said that to courier person but he refused to pick-up the product. So I again called Flipkart customer care on same day then and there and told the problem. They again took the complaint (complaint no[protected]. On Monday, 22 September a Flipkart executive called me and told that courier person will pick-up the product by that day. But till now no courier person has came/called to pick-up the product. I have called customer care several times regarding the Return of the product and they are saying that courier person will come today to pick-up the product. But till now no response from flipkart. Again today morning I called flipkart customer care regarding the return of the faulty product and refund of my money, talked to Ms. Asmita and she told that Refund can not be possible because 10 days has been left out. So whose fault it is? Have I not reported the problem within time? If Flipkart customer Care can not resolve the problem then what can I do? It is my earnest request to you please help me to get the refund of the faulty product.

Team, Flip kart company is very bad with their customer care service. They are pressurizing customers for taking replacements with electronics products, rather than helping them with refund / exchange. Please don't buy anything from this site.

Today my product is received but in xiomi redmi 1s box head phone not received. Other item received as mobile, charger, skingaurd, micro sim card sleeve.Please take action as soon as possible. Please do the needful action. Noorkhan m pathan order no od[protected]

Dear team,

Now time is over??? See this e-mail-

Flipkart customer support <[protected]@flipkart.com>
Sep 22 (3 days ago)


Dear customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 26 sep, 8:30 pm.

Thanks,
Flipkart customer support
Flipkart.com
24x7 customer support | buyer protection | flexible payment options | largest collection

As per your confirmation on call and on email as well on 22nd sep that my issue would resolve till 26th sep, 2014. However, one of your executive mr. Rahim commit me that i will get call from your technical support team within 48 hrs, after 48 hrs i haven't get any single call or email from your side, then i called your support team again and that time mr. Ali commit me to wait for next 24 hrs. Even both of them assured me that either i will get refund or replacement. Now already 72 hrs. Are completed and i again haven't got any call. It seems that you are not bother about your customers. Its my very bad experience with flipkart.

For your reference i am attaching one file on which i want clarification??? Because firstly my issue had been resolving on 26th sep now its extended to 28th sep as confirmed today by mr. Ridhvik. Kindly check it and its really very very pathetic experience on buying product from flipkart.

Mr. Tippu arfath: i would like to tell you that after doing all these i called your customer support as i am not an uneducated person.
Inspite of sending all these silly emails you have to call the customer. Don't send these copy paste emails to me. As per your copy paste email we can't do anything in this product, so its your responsibility to refund my money. Even your executive didn't gave me escalation email id.

Waiting for your positive response.

Regards
Akshay kumar garg
Oda[protected]xglbs00

DEAR SIR I HAVE PURCHACED THE MOTO G 16GB MOBILE IN THE DATE OF JULY 17TH, ON SEPTEMBER 12 IT HAS A SIM 2 DISABLE PROBLEM FOUND. I ASKED FOR THE SERVICE CENTER NEAR TO MY PLACE THE FLIPKART CUSTOMER CARE CONVEYED THE XPLUS COMUNICATION TRICHY. I HANDOVER MY MOBILE ON THE SAME DAY SEPTEMBER 12TH "WORK ORDER NO: RYX/MG/14/00249", AFTER THAT SEPTEMBER 24TH THE XPLUS COMMUNICATION TOLD YOUR MOBILE IS READY AND I WENT AND SAW MY MOBILE IT WAS TOO BAD IN FONT TOUCH PANEL AND DAMAGED TOUCH SCREEN I WAS SHOCKED AND TOLD THEM, THIS IS NOT MY MOBILE THEY REPLIED YOUR MOBILE HAD SERVICED AND SENT FROM FLIPKART ONLY ASK THEM OR WAIT FOR FRIDAY 26TH WE WILL ARRANGE NEW TOUCH SCREENS ON COURIER. AGAIN THEY LOGGED NEW COMPLIANT NUMBER FOR THAT PARTICULAR TOUCH SCREEN PROBLEM. "WORK ORDER NO: RYX/MG/14/00283. I AM NOT SATISFIED THE SERVICE EVEN THE PURCHASE DATE NOT EXIT 3 MONTHS...

I have ordered reddim1st i got confirmation from flipkart phone has been added to your cart, but webpage was giving error got screen shot's notified same to flip kart and they said there is techical glitch and flipkart is working on it Hence I have called Customer support on 23rd around 2.30 pm I was told to send an email with screen shots to [protected]@flipkart.com so that concern team can assist you and request to try around 4.30 pm again I got same error hence I had to call customer support around 4.30 PM and I was told there is some technical fault hence they are working on it and requested to check around 5.30 pm and I was told that I will get the phone for sure it error on flipkart side. 2) Around 5.30 PM I got same error and again I have called helpdesk number and spoke with executive I was told that there is technical glitch on flipkart side hence orders could not be processed and requested to check around 7 PM. “And was repeatedly told this is flipkart fault you will get the phone”. 3) When same error repeated around 7 Pm again same thing when I called customer support I was told to check at 9 pm, from 9 pm they told 11 pm as lines would be closed at 1 pm, and was told there is some technical fault at flipkart side. 4) Till yesterday I had have made around 22 calls until yesterday I had word with customer support member Rahul and later on when I requested he transfer me to his supervisor shabaz alikhan around 8.45 pm on 24th September. 5) 25th 3.15 PM called flipkart cs team Curooj transfered to Nithin and transfered to Senior Deepankar after listing all things Deepankar updated 40000 Product where there out of that 9 thousand people had problem deepankar will moving to technical team he will arrange call until 9 pm today. But till now no proper response from Flipkart if there is error from flipkart team should give compensation to customer rahul.[protected]@gmail.com ph [protected]

I have not got the refund from flipkart, they said the already did... but i have not got the refund in bank account... i went to bank they were unable to track the regarding refernce no flipkart gave.. flipkart says they have initiated the refund on 21-sept-2014.. but till today i have not receievd any refund amount... Order ID: OD[protected] Reference Number:[protected] the flipkart gave reference id - 75503724234004675987118.. but they are unable to track the transaction... flipkart openly frauded me... refunded amnout is 6700 rupees. please help me in this regard

I HAVE RECEIVED A NOKIA 109 PHONE WHICH IS HAVING PROBLEMS WITH OPERATING AND I AM UNSATISFIED WITH THIS PHONE AND I WANT TO HAVE ANOTHER PHONE OF NOKIA 114 AND I M READY TO BUY IT HOW MUCH IT COST"S AND I WANT FLIPKART TO REFUND MY MONEY BACK AS SOON AS POSSIBLE