I ordered a reliance
HD DTH from letsbuy.com
order number lsb-352260 and paid Rs.2590/- and got a coupon instead of DTH box after a week time. After enquiring with letsbuy.com
they said I have to book installation with reliance
with this coupon and reliance
will provide DTH equipment and installation.
I booked for installation on 9th September installation request reference number 5595990 and 5636783. I keekp following up with Reliance
DTH and letsbuy.com
but nobody turned-up to provide equipment and installation. Finally without any choice I took a connection with different service provider.
didn’t provide equipment with this coupon, this coupon is merely paper for me hence want to return to letsbuy.com
but it seems letsbuy
made money by saleing some fake coupon and now not responding.
I already fall on trap with letsbuy.com
and lost Rs.2590/- but I want to alters others to not fall on this website’s trap.
Copying my mail communication with letsbuy.com
From: "uttam nayak" <[protected]@gmail
>> Date: 20 Sep 2011 05:42
>> Subject: Service deficiency
>> To: <[protected]@bigtv.co.in>, <[protected]@letsbuy.com
>> Customer care,
>> Regret to inform you regarding frustating experience with reliance
>> service. I have ordered a reliance
hd dth through your online retailor
order number lsb-352260. I got a coupon number
>> deliveted to me. Reliance
suppose to deliver hd dth box along with
>> necessary asseries after booking for installation. Today is 11th day of
>> booking for installation request reference number 5595990 and 5636783
>> as of now reliance
failed to provide equipment and installation. This
>> coupon is merly paper for me and useless without dth box. Other service
>> provide such as tata sky
, sun and videocon
ready to install in
>> next hrs, i did mistake of ordering from reliance
. I already suffered
>> enough and now deciding to go for tata sky
tomorrow. Please refund
>> i paid for reliance
hd + courier charges and expenses i incurred calling
>> to reliance
and your dealer.
>> Prafulla patra
> To: [protected]@hotmail.com
> Dear Mr. Nayak,
> Greetings from Letsbuy.com
> We appreciate your choice of doing business with us.
> At first we regret the inconvenience caused to you and would like to
> inform you that your submitted case is constantly being followed up and
> you should hear from us shortly with the status.
> If you have any further queries, feel free to contact our customer support
> Seeking your co-operation
> Thanks & Regards,
> Rajesh - Letsbuy.com
On Sat, Sep 24, 2011 at 9:31 PM, [protected]@reliancedigitaltv.com
> <[protected]@reliancedigitaltv.com> wrote:
> Dear Customer,
> Thank you for contacting Reliance Customer Care
and taking time to
> contact us to explain the issues that have occurred recently. We regret
> any inconvenience you have experienced.
> This is with reference to your e-mail regarding Reliance Digital TV
> The company is actively working to improve service levels and your
> feedback has proved to be invaluable.
> Hope you will give us another opportunity to serve you better.
> Yours sincerely,
> Narendra Patle
> Customer Care
> Reliance Digital TV
> Reliance Big TV
is now Reliance Digital TV
> Dear Sir,
> This is regarding my order number lsb-352260 for reliance
hd dth. In spite
> of my repeated follow-up reliance
failed to provide equipment and
> installation. Appending herewith my communication with reliance
> kind reference. I would be glad to do any future shopping with letsbuy.com
> but this deal turned to be very frustrating experience to me due to
. This coupon is merely paper for me. Please let me know the
> procedure to return and get the refund.
> Prafulla Patra.
Subject: RE: failed to provide setup box or installation
Date: Wed, 28 Sep 2011 16:16:00 +0530
I am still waiting for call. Please conform if can mail back both GSK of RS 990/- + Cash vouchar of Rs 1600/- or alternatively I can use cash vouchar of Rs.1600/- for my existing big tv
connection and mail back GSK alone. You may refund the amount back of alternatively you can ship me item worth Rs. 990/- to me. Since reliance
didn't profile equipment this voucher is useless for me. Please refer mail below for defail.
Waiting for your early response.
As of now I didn't got any response from letsbuy.com