Flipkart Complaints & Reviews

Hello Forum, I was interested in buying a XIOMI Mi 3 phone from the Flipkart website as it is available only in Flipkart. I had already registered to buy that phone for the sale on august 12th 2014. There was a countdown timer which was in their website which showed how many days hours and minutes remaining for the sale. Immediately when the timer was at zero seconds and i clicked buy now option, the page said that the phone is out of stock... How is it possible that the phone can go out of stock in a matter of few fraction of seconds. A bank transaction takes at least a minute for the transaction to take place. I really wonder that they are trying to fool people and creating a hype. I then immediately contacted the customer care and first they told me its is a server problem. And the second time I called they said I am late . How can they say that I am late when immediately the timer struck Zero. I had clicked the buy option and the page said its out of stock I humbly request the Consumer Complaints Forum, Government of India to probe into this matter and give a proper solution

You are making too much fool to customer about Xiomi MI3, I was sticking on countdown for 20 min onsale, When Buy Now button enabled I have clicked and it shows out of stock.You are making fool to me an others too.This is your very dirty marketing strategy.

Order No.OD[protected] already registered complaint with no. 922495, I-phone received on 31st Jul is creating probem Can see some scratched on the screen, the ear phone is not working properly and the phone is getting heated up need immediation solution for the same Want a refund of the amount Call back on [protected]

i am sending my concern from the e-mail i used for purchase.

[Incident:[protected]]
My Flipkart Account - [protected]@gmail.com
Mobile Number - [protected]

I did 3 payment transactions(14089, 13999, 13999) to get MI-3 mobile during MI-3 sale. Only the third payment of 13999 from my friends ICICI account was a success other two transactions failed.

1st Payment of 14, 089(Express delivery) - HDFC my account - Failed
2nd Payment of 13999 - used my friends ICICI account-Failed
3rd Payment of 13999 - used my friends ICICI account- Success

I lost 28, 000 rs and these debited amount is not yet returned to my bank A/C and my friends.

Please find the attached screenshot of the transactions.
I am really upset with Flipkart online shopping.

This is latha.v from Bangalore, I order for the omega deluxe build your kitchen set2 quantity on 18 july. I received the product of one quantity but they taken the money for 2 set that is 40198.00Rs on 21st july. 22nd july I called the customer care and i told i received only one product, they told ok madam we will resolve this problem. 0n 23rd the flip kart person came and took it back the one quantity of the product also. Again I called the customer care they told that they refund the money. but I have received only one quantity amount only. Other quantity amount ie, 2099rs I have not yet received. so many times i called to customer care they will tell we resolve the problem. After that I received a mail on 31 july that we will refund your money to your account with in 5-7 business days. But still now i have not received my money yet. please resolve this problem other wise I will come to your office only. pleas do the needful as soon as possible. my order No:[protected] my account No: [protected] IFSC CODE NO:UBINO543535 with regards latha.v

Flipkart is making dubious sale announcements about Mi3 phone sale. Though the registrant does not stand to lose monetarily, they adopt dubious practices to advertise the Mi3 phone through their portal. Here are the details: 1. they demand that the customer should specially register for the product on their website. 2. they claim every week that they have Up to (?) 15k / 20k Mi3 phones for sale 3. they claim every week that they have Up to (?) 150, 000 registrations for the phone. 4. they announce that the sale would begin at 2 PM on every Tuesday and also run a count down timer. 5. repeatedly, week after week, when the count down timer hits 2 PM, immediately they announce that the mobile is out of stock. Please do not waste your time and effort on this non-existent sale by Flipkart.

I have ordered two packs (56pcs+30pcs) of Huggies Dry Diaper - Large. My order no. OD[protected]. The shipment was sent through Ekart Logistics and should have delivered by Saturday 9th August. From 9th Aug to till yesterday 12th August I received SMS everyday that "Your item will be delivered today before 7 pm" but at the end of the day nothing has come. Now I have decided to cancel my order. Please do the same immediately. If anybody will come with my items from Ekart I will return that person.

flipkart is the worst online shopping site i have ever used, on 2nd august i ordered moto g, 16 gb. the date of the delivery was 7th august. today is 11th august and i have still not received my product. every time when i call them they ask for 2-3 days dont know why. even the tracking of shipment is showing that it has reached jaipur on 8th august but still they have not delivered it to me. i dont know how can they do to a customer like this, i want some action against them as they wasted my time and just making a fool of the customer.

I ordered a GMAT Verbal review book from flipkart.It was pre-paid.After 2 days their site showed the status as delivered, but it wasnt.When i enquired to their custome care, they said they have initiated the complaint and it will take 5 days.But i needed the delivery in 2 days.The customer care were not able to promise anything more than that.As a customer i dont care about their internal processes. The worst part is they dont have any escalation matrix.Only customer care who doesnt have any kind of access/power to expedite things.This is complete fraud by Flipkart, they have taken the money and not delivered anything and moreso the status i see is DELIVERED.I had ordered a watch from Amazon and its much better than flipkart.The service is really good.I am switching over to Amazon from now.I never thought Flipkart service would get so bad.I ahve been ordering since last 2 years.I have to suffer a loss of 600 rs because of them.I am livid with Flipkart and i will never order anything from them.

I ordered Micromax Data card worth Rs 1140/- and was promised that it will be delivered by almost 9th August 2014. I got an SMS from Flipkart that the product will be delivered on 8th August 2014 before 7 PM. Though, it was not delivered and again I got an SMS Saying that it will be delivered on 9th August 2014 before 7 PM. Again the same thing happened and product was not delivered. Again I got a SMS that the product will be delivered on 10th August 2014 before 7 PM and again they failed to keep on their promise. For the last three days (8th August till 10th August) I was harassed by an SMS and I had to stayed at home for the whole in anticipating that product will be delivered and had to foregone some other valuable important work. First they didn’t keep on their promise on time delivery and secondly they keep on making false commitment by sending an SMS daily and saying that product will be delivered on so and so date. I will be obliged if you look into the matter and levy some heavy penalty on the company for making false commitment and harassing customers. Regards, Nikhil Saboo [protected]

Order ID -- OD[protected] Order Date - 31-July-2014 With reference to the above order in Flipkart, I ordered "Foster blue synthetic leather casual brown shoe of size 8". But, I received a different shoe with different size(7). Also my order date is mentioned on 8th july 2014 but i received it on today(11th july 2014). Also we have noticed that the order id and order date in invoice is stricked out using marker which is not visible to us and also noticed that is not a regular flipkart pakage the seal is missing. I hereby attached a photo proof for the ordered shoe and my received shoe. Pls find the attachment. I need a justice for the order. P.S: [protected]@gmail.com [protected]

Sir, I have ordered one no. shoe, size:10. But i have received very less size ( size:40 ). So not at all matching. Please replace the shoe with correct size:10. My Order id:OD[protected], dtd.[protected]. Regards V Rama rao [protected] Qtr.No.A-32, BHPV Town ship Visakhapatnam 530012

Dear Team I have placed below mentioned order on 5th August 2014, its was Rakhi, which was suppose to send on 9th August 2014(suppose to be delivered before Raksha Bandhan, 10th August 2014), till date Rakhi is not been delivered. Order Details:OD[protected] Its total customer harassment, only reason i have booked from flip kart was as delivery date was showing on 9th August 2014, else i would have chosen Amazon as its far more better that flip kart. 1) Worst Customer services on helpline number- on Saturday(9th August 2014), first time when called Flipkart Customer Care, there was no proper response from customer care executive and they told me that the order would be delivered by 7pm definitely but it was not done.On the 11th again tried second time i got response from customer care executive that the order would be delivered by 13th august 1.30 pm. I have made full payment and my sisters had to go without their Rakhi gifts for no fault of theirs but mine for choosing and trusting Flipkart. I dont want to cancel my order because I dont know how long they would take to refund the money. This has caused me great mental anguish Sunil Ahuja

I ordered for a shoe on 2nd of August 2014, it should have been delivered in a day or two without any delay. I in fact asked your executive to get it delivered as early as possible as I required it on urgent basis but it is 10th August today and it still hasn't reached me. What a shame to have such lethargic service! Highly disappointed!!!

I Have purchased a mobile Xiaomi mi3 on flipkart.com through Internet banking on 5th August. Order Details Order ID: OD[protected] (1 Item) Seller: WS Retail Order Date: 5 August, 2014 Amount Paid:Rs. 13999 through Net banking.very next day i have recieved one email saying that customer had cancelled the order which i NEVER did. i called customer service for several times and they stated, There was a technical issue and has been Resolved. and delivered as scheduled. on 8th aug courier guy called me and asked for the location and promised to deliver before lunch, meanwhile flipkart had sent one email not to deliver. i dont understand what kind of customer care flipkart is running. Please try to resolve the issue if any of flipkart representative come across this complaint.

I Have purchased a mobile Xiaomi mi3 on flipkart.com through Internet banking on 5th August. Order Details Order ID: OD[protected] (1 Item) Seller: WS Retail Order Date: 5 August, 2014 Amount Paid:Rs. 13999 through Net banking.very next day i have recieved one email saying that customer had cancelled the order which i NEVER did. i called customer service for several times and they stated, There was a technical issue and has been Resolved. and delivered as scheduled. on 8th aug courier guy called me and asked for the location and promised to deliver before lunch, meanwhile flipkart had sent one email not to deliver. i dont understand what kind of customer care flipkart is running.

Please try to resolve the issue if any of flipkart representative come across this complaint.

Dear Team I have placed below mentioned order on 4th August 2014, its was Rakhi, which was suppose to send on 9th August 2014(suppose to be delivered before Raksha Bandhan, 10th August 2014), till date Rakhi is not been delivered. Order Details: OD[protected] mobile number of Delivery person was switch off on Thursday (7th August 2014)and Friday(8th august 2014), on Saturday (9th august 2014 )when called the Delivery person he told that reason for delay was that order has been misplaced. Its total customer harassment, only reason i have booked from flip kart was as delivery date was showing on 9th August 2014, else i would have chosen Amazon as its far more better that flip kart. 1) Worst Customer services on helpline number- on Saturday(9th August 2014), first time when called Flipkart Customer Care, there was no proper response from customer care executive and they kept me on hold for long, when again tried second time i got response from customer care executive that either cancel your order or else it will be take 3 to 4 more days to deliver the order. Regards Nishika Singh

BE WARY about buying any of the MOTO phones from Flipkart. I a, a regular buyer from Flipkart but did not have the experience of "returning/exchanging" something until this time. Last month, I got a Moto E and a Moto G phone from them. The less expensive Moto G has an issue with a black line showing up on the screen that was not obvious before in a dark background. I called up customer services and spoke to Nadeem Pasha who gave me the rounds of their policies saying I should called yesterday. Next, I called again and spoke to a helpful guy Ashok, who set up a call with ARINDAM CHATTERJEE, a manager of sorts. Arindam again gave me the rounds about the policies. Given the business I have given these guys, I dont expect to be treated like this for a legitimate reason and a faulty product that Flipkart is the exclusive seller for. At the end of the day, Amazon would probably take the product back no questions asked and would give better service. I am sad to say that after speaking to Arindam, I am going to take my business elsewhere.

Hey there,

I purchased MOTO E from flipkart on 30th July. I always appreciated flipkart for it's excellent service & on time delivery. Although it was working fine for a month, it stopped working(Speakers not working all of a sudden) after a month unfortunately. I just crossed 30 day time limit. But when I called the customer care, they are not ready to replace the phone ( It is pretty CLEAR THAT FLIPKART DELIVERED A FAULTY PRODUCT). They provided contact details of Moto service center which is nothing but pathetic. Flipkart which was awesome is now aweful ( After it crossed 1$ dollar revenue) .
They clearly cheated me. I want justice for the money which I've spent and I want my phone to be replaced.


Thanks,
Govind

i have ordered a moto E phone by 09/08/2014 early morning at 8 o clock, i have paid 140 rs. extra for express delivery. my order no. is OD[protected]. i track my order whole day beecause its a gift. and must be delivered by 09/08/2014 but i dont get any update after 4:49 when my order is in munirka. so any body please tell me where my order. and which time it will be deliver to me... AND HERE I ATTACHED A SCREEN SHOT OF SAME DAY DELIVERY. Dinesh Sindwani IIT Delhi