Bought a TAPARIA TAKM9 Allen Key Set for Rs 950, I have waited for one week, and the Order has been delayed by one day and finally delivered. when I opened packed saw that the sent RS 200 product instead of my Rs 950
product
I have sent a return request in half an hour of the product receiving Id :[protected] Till now no action has taken, not even they asked what is a problem, images, etc they say 72 hr to process to the request
this is an urgent order, I don't know, when they will get information from me and initiate a refund, I called customer care they are also saying the backend team will take 72 hr to respond, I'm a victim now for the seller's mistake.
Note: seller now removed the product from the Flipkart inventory, meaning he sent a wrong product wantedly, even though he did not have the product
I don't know what action Flipkart will take against this seller
for his mistake, I need to wait 12 to 15 days without the product
Flipkart customer care, Escalation team is poor they are not getting even first-hand information like image and processing the return request, they simply say backend team will take 72 hr to get information from the customer, why a customer has to wait for 72 hr to get info and process the request?
why there is a customer support team, Escalation team? They do not get any information about the issue from the customer, they simply forward it to the backend team, the backend team is enough I guess
I spoke with the team for 1 hr, they dint even ask for the wong product image
Flipkart customer support has been notified about the posted complaint.
Jul 10, 2022
Updated by maddysiju Insedent Number : IN[protected]
Insedent Number :IN[protected]
It was really disgusting and horrible experience. Customer care executive should be trained and updated. Customer care executive who were of the view that order out of delivery cannot be cancelled then how this order got cancelled.
Harrasment and time lost has not been compensated.