Flipkart Complaints & Reviews

FLIPKART PAY LATER OPTION SPECIFIC TO MY ACCOUNT UNAVAILABLE
Flipkart provides pay later option to its valuable customers not only on flipkart assured products but on all products. My query stands unresolved with false to no information provided by Flipkart and its App. The company's customer care is fooling around with its customers by offering them products at a cheaper rate with low quality products. Secondly, a customer is offered to use flipkart pay later option for its purchase. credit limit about 35000 But the purpose is lost when this particular service from flipkart is made unavailable to the user for its purchase. This problem stands unresolved since January and its been almost more than 6 month. Expects a customer to purchase by using a card or COD. If thats so, why will a customer use Flipkart and not other shopping sites for purchase. Technical issue from the company side, Customer suffers.

My sim card got damaged. The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.

Name: John Kalita
Registered phone number: [protected]
email id: [protected]@gmail.com
New phone number: [protected]

I ordered a Macbook Air M1 from Flipkart using an exchange offer for exchanging my HP laptop with following specifications,

Intel Core i5 7th Gen
1TB HDD
8 GB Ram
with charger missing

I got an exchange deal of Rs. 16, 425 reduction price in my macbook purchase.

It has been informed to me that if there are any defects (list of defects are mentioned in the website) the reduction deal will vary.

So according to that if there are any laptop screen issues like cracks, lines, patches, flickering and discoloration in the display. And the reference images for the screen defects are also available on the site.

But I see (not only me; any neutral persons or computer experts) no such problems in my laptop screen. I am sharing the video clipping of my laptop with serial number and screen for your reference.

Also the delivery person claims that the defect reference set for the customers and for the exchange collection agency are different and they will fail the inspection if they don't meet their criteria (if it is not mentioned in the customer reference). He also consistently claims that he is not a flipkart guy. I have recordings of all his statements.

And while waiting for the issue to be resolved (i raised this complaint to flipkart customer care twice; but no response), the guy without informing me left the place.

My name is Preeti I got the saree from Flipkart I got the saree I had to return the saree I saw in my order of Flipkart, my order is canceled instead of delivered, I talked to the castomer care of Flipkart, then they said that the delivered update will be done in 2 days, speaking from May 19, 2022, sometimes in 2 days, sometimes in 3 days, no hearing It is not happening Flipkart Balo took bank details also said that your amount will come in 72 hours but did not come, now whenever I call in Flipkart, they give new time but are not listening, please help me

Dear sir /madam, My self Rambabu Yogi. Mob. No. [protected], Email id yogi.[protected]@gmail.com. I have recently order mi mob. Order ID - OD[protected] But order is pending and my amount is debit from my credit card. and long time ... Case date 10.06.22 I am not received my refund against my pending order. Plz help me this regards. I have already launch a complaint with flipkart this regards. complaint reference no. is IN[protected] But not help till now.. So plz help this regards. Refund my amount as soon as possible. Thansk Rambabu yogi [protected]

Ordered shoes on 16th June and did the payment of 597 rupees. The delivery date was 23rd of June. On 23rd it showed that the product was delivered but I didn't receive any product. Since then I have been calling on the customer care, all they say is that there is AN INVESTIGATING TEAM which is investigating about the issue. First they gave me the date till 29th of June and again when I called on 29th, they said it will take another 72 hours....

Hi... i ordered 3 packets of vlcc lip balm from flipkart. Each has 2 balm in it. The market price of the same package is 149 whereas they charged me rs 335 including 60 rs delivery charge Each. Total i paid 1005 for 3 packets. Other websites its available in rs 149.
Flipkart charges unnecessary prices. I have attached the bill and other screenshots. Resolve my matter as they also do this for other soo many items. In the picture u can clearly see apollo pharma changes 149 with free delivery and flipkart chages delivery for each packet

Few days ago i saw an offer on flipkart that i can get this sony camera at 86999rs with NO COST EMI if i buy it from SBI CREDIT CARD. so i bought it. but after two days bank send a message that we will charge 14% interest on purchase amount. so now i will pay end up paying almost 96K. both SBI & FLIPKART are playing blame game. i have raised my issue to flipkart many times but they dont seems interested to solve this problem.

I have ordered one 5 layer plastic drawer on 24-June-2022 having order ID:- OD[protected]. The product delivered to me on 1-July-2022. and I have return the product on the same day (1-July-2022) due to poor product material moreover drawers gets detach automatically with a little pressure. The return gets cancelled automatically with a reason :- "return gets cancelled for further information contact to the seller".
Today(8-July-2022) I again requested for return. Kindly do the needful ASAP, as it is too time consuming and frustrating and customer can also loose the trust from Flipkart.

I made so many calls to cancel my order and give my refund back each time they said that we are escalating your issue but it was not solved now they are saying that return period is over and you can't return now.
they ate my money. i want my money back

Hi sir,

I am Sashikumar K, Last Month 18th Purchased Motorola 120wt Sound bar, this product not working properly, so i am give the return request 21st technician visit our home he checked same problem highlighted to flipchart customer he told get the return. but still date not pick the product. already discussed both time. please help refund the my amount.

This is regarding order number : OD[protected] placed on 14.06.2022 for Aquaguard which was to be delivered by 16.06.2022. Delivery was delayed and I received the product on 18.06.2022.

I received a faulty product for which I have raised a request for replacement on 27.06.2022.On 29.06.2022, I received an email mentioning that a replacement water purifier was delivered. Within 5 minutes of receiving the email, I raised my concern that the item was not delivered. I have not received any replacement.

I received an update that my issue will be resolved by 05.07.2022.

Whenever I contact the customer service person, they say that '' As mentioned your issue will be resolved by 05.07.0200, you have to wait".

On 05.07.2022, I received message that response is delayed and will be resolved by 06.07.2022

On 07.07.2022, my issue was marked resolved with no resolution at all.

Today I again raised concern, where I receive mail that issue will be resolve by 13.07.2022

This is not at all acceptable. This is a water purifier, an essential item. I have to buy drinking water from stores due to the wrong product delivered by you. Who will pay my bill for water I have been purchasing due to non delivery of working product to delay in your issue resolution where I have not received my product??

Now you have again mentioned that the issue will be resolved by 13.07.2022.

I DON'T WANT THIS PRODUCT ANYMORE. I CANT BUY PACKAGED DRINKING WATER ALL THE TIME AS YOU ARE NOT DELIVERING MY PRODUCT.
YOU HAVE BLOCKED MY HARD EARNED MONEY.
REFUND MY MONEY AND TAKE YOUR PRODUCT BACK.

Order ID: OD[protected].

Why is my order not delivered yet? It is going to be a month. I enquired several times. All they ask me is to wait. And the history shows that it has been delivered.

I used my old flipkart account for more than 4 years. I lost my phone number long back but i continued using it by sharing my orders on my other number. I tried changing my number earlier in flipkart but it used to send OTP on both old and new number and i didn't have my old number. Few months back, I restored my mobile and after that i couldn't login in my flipkart account as i didn't have my old number (i never logged out of my flipkart account). I want my account back, I didn't had any registered email in my account i guess. If my lost mobile number is later registered on someone else's name after getting deactivated that person will get access to my address and contact.

Old mobile number : [protected]

I have purchase a black Roadster pant from flipkart on 17 jun 2022 and it delivered to me on 21 jun 2022 through a courier service ekart.but they sent me the wrong colour product of same brand. so i for that i have raised a return request on flipkart.but the delhivery boy denied to take the product and he cancelled my return request on 1 july .when i contacted flipkart about this concern on 2 july they said me to please wait for sometime so that we can proceed further about this concern.but its been 5 days they didnot resolve my issue and even when i was calling flipkart customer care for assistance, they said me to wait for further several days and misbehaved me, so i have called them to please transfer this call to senior they said me that senior are not available right now . please wait and i waited for 1 hour for there is no senior right there .i didnot get any help from the flipkart.and i think the consumer complaint can help me on this issue ..so i am writing this to you please resolve my issue .

i am sharing the order id, invoice to you so that you can reach me

name-SOUMYARANJAN SIA
mobile-[protected]
[protected]@gmail.com

Received the wrong product(, Handbag).Return request was rejected again and again.They again asked me to share the images of the received product.I sent it.They again rejected the return request.This is the third time rejecting the request.Now again they are asking the ID..Utter delay in providing the replacement of the product or refund

Extremely dissatisfied with service of motorola revou TV(case id: 6599386)

I have been contacting the support since may 2022 to get my tv repaired as it was in warranty, but the kind of response given by service center is the worst I have ever seen in my life. There is no direct point of escalation, all you have provided is a huge desk of customer care agents who have zero understanding and keeps talking about call back.

My Motorola revou Tv is dead since april 2022. On 23 april 2022, I raised my first complaint that TV display is dead. Device was in warranty until 1st May. Technician came to my house and took the tv to service center- for 15-20 days. When it was delivered back to me, TV did not turn on. The delivery guy was with me and he said I am just the driver and you should call service center. Again service center technician came and re-ordered the LED panel confronting that he will get a new led panel and will replace it in front of me at my house. He confirmed about approval and LED panel order with his team leader as well and took Rs550 from me. Again after waiting for 15-20 days, When i am calling him again, he asked me to check with customer care for status. Customer care says that some backend team has closed ticket because tv is out of warranty now.

So I want to know, is this backend team so stupid that they can not check the case history and without customer intimation how can they close a ticket. Even after 2 months, I am still calling customer care and explain the whole story again and again and I am really frustrated with this kind o[censored]nprofessional service and I am really loosing my patience.

If my issue is not resolved immediately, I will definitely take flipkart and motorola to consumer court for sure. I have already intimated this to twitter handler of Motorola India and i will do everything to overcome this frustration given to me.

My registered phone is [protected]
ticket number: 6599386
service technician: sivaraman krishnan
(Jeeves service center HSR layout)mob:[protected]

I want the customer escalation matrix. someone with higher authorization and position, can not keep entertaining the front line agents who does not understand the seriousness.

regards,
Ankur mohit
[protected]

neither flipkart nor motorola is taking the responsibility

I had ordered Airpods Pro from Flipkart for INR 16, 150 on 20th June 2022. I received the product on 23rd June.
The Order ID is OD[protected]
The Airpods came out to be a fake clone of the Airpods with fake packaging, wrong country of origin on the box and clearly it was cheap clone of the Airpods.
I immediately raised a return/replacement complaint to Flipkart on 23rd June itself, which got accepted and Flipkart...

Order ID:
OD[protected]
The whole order consisting of three items i e tata tea Agni and Cadbury chocolates order dt.24th june2022 but delivery denied by delivery agent of flipkart's delivery service Ekart.
First the parcel was out for delivery but the delivery boy called me and asked me to travel 20kms to collect it and when I said I am unable to travel then he told me that he cant come to my delivery address for a single delivery and then he denied the delivery.
Later on in the evening I got a message that my parcel delivery failed as I rejected it but its not true. Because I didnt rejected it.
Therefore I called Flipkart customer care and I was assured that my order will be delivered soon nothing to worry.
I complained to Flipkart about this several times and they assured me if early redressal of my issue but on 7thJuly2022 in early morning hours the order was cancelled stating as per my request.
Which is again false as I didnt asked for cancellation and I was waiting for resolution for order delivery.
Flipkart delivery boys fooled me as well as customer care fooled me about order delivery. Moreover instead taking any action on delivery boy they cancelled my order and issued the refund.
Now my question is what about the mental agony I have gone through all these days.
Flipkart didnt cared about customers time and feelings and mental agony when the order gets stuck at the delivery centre.
Nobody apologized and no compensation given to me for this misbehaviour of delivery boy and total failure of Flipkart to deliver the order.
I want my order replacement because I have placed the order with Flipkart so its their duty to deliver it anyhow.
These Ecommerce websites cant run away like this, they have to take responsibility if they are offering home delivery service.
I need my order to be delivered.

When my order came I was not at home. I asked the delivery person to drop the product at the main gate. The delivery person called and took the OTP but didn't deliver my product. The product was worth 3K.