I’m writing this letter with utmost dissatisfaction and irritation to my mental state from what I have been facing from the Flipkart customer service. I had placed an order for
Replacement ID:[protected]
Product 1: ASUS Chromebook Flip Celeron Dual Core -
Colour: Dark Grey
Seller: TBL Online
Price: ₹21, 990
Product 2: Complete Laptop Protection (2 Year)
Seller: Jeeves Consumer Services
Price: ₹899
On the date 2nd of June and received the item on the next day i.e., 3rd of June. I ordered an android application running chrome book because my line of work requires it to work on an android device. The moment I received the laptop I ran the application and tested it only to find out that the device is not working with my application, few hours later I called up an executive and spoke to a supervisor about my problem, she told the laptop can only be replaced to another laptop and no refund option is available for this purchase, I also asked her what if the laptop that I receive again is still not supporting the application I wanted, then she responded by saying that you raise the problem to the technicians who will visit you and they will raise the concern to the vendor and in that case scenario my amount will be fully refunded and I can carry forward purchasing a higher spec android device. I agreed to all that she told and I TOLD HER THE DATE FOR THE TECHNICIAN VISIT IS SHOWING AS 17TH JUNE and can you make that faster as by each day passing, I’m losing money and work. She responded by saying that I will put your case on high priority and WILL MAKE SURE THAT THE TECHNICIANS WILL VISIT ON OR BEFORE 5TH OF JUNE. I agreed and cut the call somewhat satisfactorily. 5TH OF JUNE PASSED AND ON 7TH OF JUNE I raised another conversation with another executive, THIS TIME HE PROMISED THE VISIT WILL HAPPEN ON OR BEFORE 10TH OF JUNE. I again kept the call believing him and waited till 10th of June, it passed and no one came. By this time, I had lost my complete patience as each time I raised a call with an executive I HAD TO EXPLAIN HIM/HER ALL THE PROBLEMS THAT I FACED TAKING ALMOST 20 MINS AND A REALLY DEPRESSED MIND, I waited until June 17th as it was mentioned as the technician visit date at the first place. 17th of June came and I tried making a string of calls to the executive and connecting to the supervisors, all the executives I TALKED PROMISED ME TO CONNECT TO THE SUPERVISOR AND HUNG MY CALL IN BETWEEN. Finally, an executive by noon promised me the technician visit will happen on or before 7pm that day, and I told her I don’t believe her please put it in a mail or SMS, she said the option is currently unavailable and she is currently working at home and there are no supervisors around but as soon as the option comes and, in an hour, or so she will mail or SMS me regarding the same. I waited and no one came nor the mail or SMS, waited until 21st of June the date I’m composing this message, called up executives again and went through the usual hanging up of my call. Finally, an executive named Priya connected me to a supervisor and I explained everything to her everything. She checked in her system and told me someone tried to contact me through my registered mail address which is [protected]@yahoo.com I told her there is no email id for me as such and clearly the mail has been going into a wrong direction, she asked me to update it in the app and immediately hung up my call. I went to the app and checked the email address which is [protected]@yahoo.com, this is my legitimate email address but for some reason the mail was going to [protected]@yahoo.com I tried my level best to change it to my personal email address that is, [protected]@gmail.com but it's not happening at all, there is no OTP or any code that I can use to update my email address.
I will need a compensation of 12, 000 INR per day since the June 3rd till the date of resolution
Flipkart customer support has been notified about the posted complaint.