Flipkart Complaints & Reviews

I prepaid ordered 1kg protein powder from flipkart on may 19 with confirmed delivery till 23 my as per flipkart. Today is 31 may order not delivered even after talking and raising issues with customer care 3 times no resolution provided

Flipkart — Wrong Product Delivered
I have ordered a BOAT ear buds and after receiving from delivery person I found that the ear buds were different product and that also damaged. and they delivered wrong product in box
I complain the same by calling the flipkart customer support but they are delaying the issue everytime I call them and not at all coming for pickup
Details-
Flipkart Order ID - OD[protected]br...

On 18th of may I ordered Samsung Galaxy M52 from ecommerce website Flipkart. on 25th of May, I received a refurbished Galaxy A52s. On asking for refund they gave a mail which read that, I should provide any user ID like AADHAR or PAN or DL.

I refused to share my ID proof on security basis and privacy concerns as the mail sent by them read that -

WE WILL BE VALIDATING THE ID PROOF SHARED BY YOU THROUGH A THIRD PARTY SERVICE PROVIDER. PLEASE PROVIDE YOUR CONSENT TOFLIPKART FOR THE USE OF IDENTITY PROOF. PLEASE SHAREV THE FOLLOWING CLAUSE IN YOUR REOLY ALONG WITH THE ID PROOF.

I GIVE MY EXPRESS CONSENT TO FLIPKART FOR COLLECTION, USE AND DISCLOSURE OF MY INFORMATION PROVIDED IN THIS EMAIL.

This mail looked very malicious to me and I decided not give any sort of ID to them except my college ID. They rejected my refund request on two several occasions. Upon mailing them, talking to multiple customer care personnel they still are not hearing any of my plea.

On to my surprise UIDAI issued a public notice on 27th of May to not to provide any company or institution with your AADHAR COPY or AADHAR NUMBER.

I do not understand what kind of verification they are referring to? If I had ordered the product, it is me who is returning it. What for the verification is needed. Also, if it is needed, I can show it to the delivery personnel. Why I need to share my whole ID proof with Flipkart? Is it right to capture personal details of customers?

Hello,
I didn’t receive my order as it is showing that it’s delivered.It was delivered to a different address I wasn't even aware of how the different address came into my account had a proof (received mail) with an order confirmation and the delivery address( which I had given at the time of ordering) and confirmed by executives that NO address change request had been made in between.I spoke to many Flipkart customer executives almost 40 people/calls-no one is able to resolve or help me to understand why the issue occurs and your escalation team (one of the customer executives transferred the call) said that “we can’t do anything the product got delivered, leave it for now, if you want you can order this product, we don’t make this happen next time ”What the hell-Why should I leave it, It’s a very big concern for me-with Flipkart's TRUST, DATA PRIVACY, INTEGRITY.
How come someone's address came into my account? How should I leave it -my product and the mental stress due to holding for longer hours of calls with your executives. Every time, when I get a call from a customer executive, Some new person will come online and I need to explain again and again that almost 40 times,
I’m very disappointed with the way your customer support or escalation team works! Let me know if you want can forward or share the order confirmation mail which I received after the next second of placing the order. Where you can see the exact delivery address which I had given at the time of placing the order.I had almost 20 recordings of call discussions with your executives please don’t make me to go any further extent. Resolve the issue.for reference and to investigate from your side I'm attaching the Order details below order id : OD[protected]This is the Mail I received after the order was placed- here we can see the delivery address that I had given. But you made the delivery to some different address- which I had never seen.
Regards

I purchased an lg tv order number OD[protected]. The installation is not happening even after a week of delivery and they are delaying the installation indefinitely with rude customer care representatives. The return is also not approved due to the delay in installation. This can be a defective piece which flipkart and the seller is trying to get away with using this technique

My name is Gaurav and I ordered a watch from Fipkart.com. I got in the wrong size so I tried to return it 3 times but Ekart Logistics rejected my pickup request all 3 times with issue as Product Mismatched, but no one came to pick my product. Now the return period is about to get over and I don't know what to do.

Order I'd OD[protected]
I have purchased a redmi note 10 pro on 25 may 22 but the order was not placed and this is a prepaid order. When I contact Flipkart for refund they tell me to wait till 27 may but when the refund was not credited to my account on 27 may I contact Flipkart and they told me that the refund was completed by seller but the refund was not credited to my account and told me to contact bank then i contact my bank and tell him all the details and reference no PZT[protected]QPDQ508 and after checking the details he told me that no refund with this reference no has been credited to my account!! After saving my pocket money of 2 years i am going to purchase my first smartphone for my study needs but this incidents happens with me. Refund amount ₹14, 778 . Please refund my money Flipkart!! Please help me !! I am also providing my bank statement

Vide Order No. OD[protected] dated May 24, 2022, an order was placed on Flipkart App for iPhone 13 (RED) with exchange. There was no provision during the placement of order that the box, charger, cable etc. of the old phone must have to be given at the time of delivery. It’s to be noted, now Apple does not provide charges, etc. along with the iPhone, and it has to be separately procured.

A delivery executive Mr. Suraj Dipak Gajabe (Mobile No.[protected]) came for exchange on Friday, 27th May 2022, who demanded the box and charger for the old phone, which were not available with me. It would be interesting to note that the delivery boy dd not any physical ID card. After repeated request he shared the scan copy of ID cards, which is not a valid document as per law.

The delivery Boy then showed me an unofficial message showing that those items were required for exchange, else the order will be cancelled. The delivery boy also talked to one Mr. Mukesh Singh, who also instructed him to do so. Upon query, he tried to shout at me without any cogent reasons saying that he’s following his senior’s instruction. Meanwhile, as per his request, I had to remove the cover, screen-guard, etc. from the phone.

Ultimately, the delivery boy did not budge, despite my repeated requests that the demands are not as per written Flipkart order resulting into unnecessary harassment and wastage of time for delivery.

Thereafter I received an automated call asking whether I require re-attempt of delivery, to which I selected yes.

To my surprise, I received message that I have rejected the order and hence a refund is issued. Why, should I place an order in the first place? This is an illegal option exercised by Flipkart/ associates to harass the gullible customers. This practice must be going on with the help of the deliberate option in the software system. The order was cancelled by Flipkart/ associates and not by me.

Flipkart does not appear to have clear-cut SOPs in place to ensure customers are not harassed.

Kindly look into the matter and take urgent and necessary preventive and precautionary steps to ensure gullible customers of Flipkart and other online platforms are not harassed cheated like this in collusion with seller/ delivery staff.

I placed the order for Apple iphone13 on May 28, it showed that it will be delivered on May 30. On May 30 the product was initially out of delivery in the morning, i called the delivery executive to coordinate the delevery timimgs and he says the product has be sent to a wrong side of deliveries and will be delivered tomorrow. i did a 100 calls to the flipkart customer service for a proper resolution but they only kept me saying to wait uintil May 30 7pm. i waited but the was nothing from flipkart. Today May 31, when i called them for understanding of the oissue, they now tell me to wait until june 1. Its an iphone 13 for gods sake, that a lot of money of mine struck, not many poeople can take a chance by putting thier 50, 000-60, 000 at stake like this. I dont understand why is it so difficult for a product to be delivered when it was already ouit for delivery. Utterly poor service by flipkart. Get my product delivered today at any cost. I've waited enough and cannot wait longer.

Order Id- OD[protected]
Name - Mamtha
Registered mobile - [protected]

I have purchased a Crompton Optimus 65 Air Cooler from Flipkart and I received a damaged product from Flipkart. I have kept for replacement of the product and after 7 long days they have replaced the product. But the replacement product is also damaged and it has grease applied for the wheels. I have reached out to Flipkart to tell that the replaced product is aslo a damaged one. It's been almost 8 days and till now the issue is not resolved and I didn't get any refund.
Everytime I reach out to the customer care they ask me to wait for 24 hours but the issue will not get resolved.
Flipkart is becoming fraudkart day by day. Cheating customers with damaged products and then not resolving the issue and not even bothering about customer complaints.

I request consumer board to take action against Flipkart for cheating customers.

I putchased boat airdope117 on 17 may through flikart and he promised to deliver on 24 may but still not delivered and flipkart sent a mail to your delivery is delayed and he promised to deliver on 31 may .. but still not delivered and he told me to wait sometime he resolved it on urgent basis . And again sent mail to deliver your product in next three day...i am asking if you not delivered the product in time then why ekart logistics taking delivery..now my delivery is stuck on Kolkata mother hub from 28 may. Still not responding from customer care
.

Hi
I have purchased two phone in Flipkart Smart upgrade Plan and now my Both phone is Locked, I am registered many Complaint but No response from Flipkart . Either unblock my Flipkart account Or Send me a payment link

On 28/05/2022 I got a WhatsApp message from +[protected] saying it was from Flipkart. I was waiting for an update from Flipkart regarding a complaint about my recent order. So when they asked to verify my mobile number and email address I thought it was genuine and I did it and gave otp for the same via Whatsapp. My foolishness. After that, my Flipkart account was hacked and the password got changed. I reset my password and then when I checked all my orders, address, super coins, pay later details, and saved card details are missing. So far no payment is not deducted from my account. But today when I checked with Flipkart customer care they said an iPhone and some other items are ordered using my pay later balance. I doubt if any other payments may be done using it. I tried reaching Flipkart customer care many times, but each time call gets disconnected. Only I person called me so far after the call got disconnected. Kindly look into it with urgency and help me.
.

I have made a payment on Flipkart health plus for rs 2392 on 13th may 2022. The payment got deducted and no order was placed and no refund issued.[protected] this is my UPI transaction id

T2205302122000652868925 my translation ID
When I am using mobile I got one pop up window from flipkart 96% off on redmi note 9 pro mobile at rupees 892 only. Only for this 30mins order in 30mins like that came .so I ordered that mobile and payed money but order not confirmed amount debited from my account . Pls help me 🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼

I have ordered a Bangalore refinery gold coin of 2 gram from Flipkart with order id OD[protected]. The package was delivered to me on 16th of May 2022. When I opened the package the coin was missing from the package. I lodged the complaint with Flipkart immediately and they promised me to resolve it by 21st May 2022. When I contact it on 21st May they given another date of 25th May 2022 they also asked for my ID proof for which I submitted my aadhar card and driver licence to them suddenly today on 31st May I came to know that they have rejected my claim of refund. It was so shocking for me as it has never been happened in the last 8 years of my Flipkart account also it was like a question on my integrity. I am again ask my Flipkart to reconcider the request of either deliver me the product or refund the amount as i m not going to leave this matter on their terms and conditions and losing my hard like a waste.

When I am using mobile I got one pop up window from flipkart 96% off on redmi note 9 pro mobile at rupees 892 only. Only for this 30mins order in 30mins like that came .so I ordered that mobile and payed money but order not confirmed amount debited from my account . T2205302122000652868925 MY TRANSLATION ID FLIPKART MESSAGE
28130021TRANSLATION NAME RIMBA Pls help me 🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼

My Name is Adbin Bara. I am from Nunujote, P.O.-Chowpukuria, via. Bagdogra, Dist- Darjeeling, West Bengal. Pin- 734014.
On 24th May, I ordered a product from Flipkart [Product - Crucial CT8G4DFS824A(2400MHz) DDR4 8 GB (Single Channel) PC (CT8G4DFS824A)8GB DDR4 DESKTOP] and on Flipkart's site, it is listed as DESKTOP RAM so I ordered it. On 30th May, the product was delivered but when I open the box, I see 8GB DDR4 Laptop RAM instead...

I buyed 5 pices but 4 pices delivered and I requested for replacement and then they give me wires in return replacement

Hi,

I ordered a mobile (realme gt neo 3) of
256 GB variant,

But received 128 GB variant of the same mobile. Its been 22 days & they have rejected my return 4 times till today.

I dont know what is going wrong & why they are not able to understand the issue. I have also sent the photo of the mobile which I have received mentioning 128GB to them, then also they are rejecting.

Plz help me in getting refund. You are my last hope. By