| Address: Zangam Pattan Baramulla opposite Bacha petrol pump Zangam |
| Website: [email protected] |
Order ID- OD[protected]
Transaction ID- 75503723208024601732911
Hellow sir this is Tanveer ahmad flipkart plus premium member ordered Motorola edge mobile phone on 26 jully 23 recived product with missing Acciceraise(Charger and charging cable) tried to return the product which saller and Flipkart has cancelled 03 times viz Augest 14, 21 and September 10 2023 respectively and in replacement which was deliverd on 18 Sep 23 Recived (Vim bar soap) in brand box tempard stickers viz IMEI No'S and price sticker with outer flipkart paking raised the return request on same day as wrong product was delivered but was asked to fill the consent form recived from Flipkart team which I did on the same day and on August 25 after passing of 6 days my first return request was accepted on 25th August, and pick up was sachulded on 26 August 2023 a wish master from K kart logistics called me for the pick up of return item which he said is Non QC and request me to pack the box with tap on doing all this I handed over the box so deliverd to wish master after not reciving update of pick up I called multiple times to wish master for the same after getting In touch with EKart logistics Hub in charge woh clearly refuses to update the same by saying the reson office desk board is showing the product as Non QC according complaint of the same got raised by me from Flipkart, After passing of 5-6 days time flipkart support back end team called and advised to return back the product handed over to wish master as per their investigation the item is missing accordingly Ist return request got cancelled reasons best know to Flipkart support team / back-end team E kart logistics team and saller, After Ist attempt (04) more return request got rejected which was initated either by flipkart senior team or flipkat support back end team as I was not able to make any return request as the return policy got over, (04) return I'ds are[protected], 123029430128342834285841,[protected] and[protected] Dated. 04, 16, 23, and 27 October 2023.respectively got rejected by the saller/ Flipkart back-end team with out any legmitiate reasons and till today I have called more than 300 times to Flipkart Customer Service Team woh escalated the issue to the team but unfortunately till now no refund has been provided to me doing formalities as per flipkart back end team viz consent form product images inner and outer ID proof with product invoice multiple times but unfortunately all 05 refund requests got rejected without any legmitiate reasons by the saller, I am mentally being tourched and harassed by the flipkart support team and saller, 03 and a half months has already passed with out any proper resolution/refund seems flipkart is fully supporting their sallers for dragging and mentally harassing the customers recently back-end team has called and take account/Bank details but after doing all formalities the queries are showing as resloved which is a grave concern and matter to be look after, flipkart social media team has raised the complaint on 31 of last month 16 days has now passed but unfortunately they are un able for providing me the resolution and even they always reply be assured our team will contact you but no one has called me so far I have paid my hard core earned money to the saller, which I need to be refunded immidately without any further delay, team is not co-oprating for reslovation this is complate harassiment, more than 65 complaints have already registard with flipkart for the same issue but till date nothing has been done by flipkart team they are just try to give free hand to saller and drags and harassed the customer. now it's requested that a strict action may kindly got initiated to the defaulter and my log pending refund may kindly got initiated with out any further delay as I have already suffered a lot.
