Flipkart Complaints & Reviews

I made a Flipkart account few years back with my mobile number [protected] and email address [protected]@gmail.com

I lost my mentioned number and now when I'm trying to add my new number [protected], otp is being sent to my old number as well to which I do not have access anymore.

Please help to update my new contact number.

Hi sir/ma'am,
I'm Using Flipkart For the Past 4 Years. I'm Flipkart Plus Member. I order a number of products in Flipkart. In Recent Times, I ordered 4 leggings, But in the package, one item was missing. So I wrote the complaint and return the product then they realize and missing product amount was refunded to me.

Again I order the product after that product was delivered. But Legging Colour was Not matched. So Today I try to open the Flipkart account it was not opening. They said your account is blocked. please contact customer care. I tried to call customer care but it was not working from my number.

In the Past 4 Years, Roughly I returned the products 3 times. If the product is not good and not worthy. Everyone returned the product. Who likes the poor quality products.

For every order, I return the product means I agree for Flipkart to block the account.

Without any intimation how can they block the account? They insult the customer I am deeply hurt about Flipkart.

I need the proper explanation about our account blocking. Otherwise, I will go for further Action.

I have ordered three pens under a single order id OD[protected] . This order was not delivered but status shows delivered . Through my repeated complaints you made a partial refund.
I could not understand why the refund was partial.
Very pathetic customer service.

Yours
R.Muralidaran

Purchased Realme Buds Air ANC from Flipkart. Delivered on 13-Oct-21, the product was damaged so raised a replacement request on 19-Oct. When checked after a couple of days, no details were updated on the order. Contacted Flipkart Customer Care and they responded that technical issue call after a day. Tried a couple of days but the same response. Lost my patience and asked the support team to raise a complaint, without contacting me they closed the ticket when I called back they raised another ticket and he mentioned that recorded all the info in the new ticket and referenced the 1st one, the numbers are below.
IN[protected]
IN[protected]
But Flipkart responded after some time that you need to contact the brand to claim the replacement. Contacted support again and they asked for the pictures and details raised initially, sent all the details then she raised a replacement request on 17-Nov after a month of struggle. Received a message today that the replacement request is rejected and said that you need to contact the Brand. Back to the same response.

Frustrated about Flipkart response and lost all hope. Is there a way to escalate this issue to any Government E-commerce complaint department?

I have created flipkart account more than 5 years back with a mobile number few months ago i lost my mobile phone and the number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.

Registered number : [protected]
Registered mail ID: [protected]@gmail.com
New number : [protected]

My order of Duroflex mattress from Flipkart (placed on 10 October) was delivered with a manufacturing defect. So I requested for a replacement & returned it on 29 October. Now the replacement order (which was shipped on 1 November) has been damaged in transit by their courier partner Ekart Logistics is still with them at the final delivery station. Flipkart customer support still has no idea why my order hasn't been delivered yet which was supposed to happen by November 12 & they keep wasting my time by giving me flase deadlines. They've wasted an entire week of mine in this manner. Their customer support representative Manali Jain keeps calling me on my phone number only to tell me that she's apparently still looking into the issue with no legit answers & doesn't give me any information about my order upon my request. I've asked her & several other customer care representatives multiple times to tell me the current location of the order & when it'll be delivered to me these past 7 days. But everytime I'm told that they currently don't have that information due to technical errors & to wait until whatever false deadline I was recently provided with. I came to know that the order was damaged by them in transit & it's current location by tracking it on www.flipkart.com/rv/trackorder. I purchased this product with a 45% discount during their Big Billion Days sale & which saved me around ₹2500. I just want an undamaged replacement product delivered to me as soon as possible as the initial 45% discount is no longer available. Please help.

Reference id

OD[protected] [Incident: IN[protected]

------The MRP was removed by seller. When I have checked in package, it was 100 GM of each piece and Price taken for each is 45 Rs.

I have paid 450 Rs for 10 soap.

However the soap is of only 28 Rs MRP.

17 Rs extra taken for each soap. And total 170 Rs.

Flipkart saying they can not do anything because they are not able to see the price on soap!!!

Taken extra amount and now they are showing off.

Need my Refund asap.

Maine 3rd September ko flipkart se ek gyser order kiya 2899rs ka aur maine payment bhi kar diya tha par ye item abhi tak naa hi deliver hua hai aur naaa hi cancel...par abhi tak kuch nahi hua...main is se pahle 50se 60 baar call kar chuka hu ..meri call ko hold pa rakh k disconnect kar dete hai...har bar yehi bola jata hai aap 7days wait karo par koi solution nahi hota

सेवा में
फ्लिपकार्ट कस्टमर सपोर्ट
विषय - डिलीवरी लड़का के द्वारा रिटर्न से संबंधित
महाशय
उपर्युक्त विषय के संबंध में कहना है की में मृत्युंजय कुमार मेरे रिटर्न id OD[protected]
मेरे द्वारा प्रोडक्ट रिटर्न किया मेरा रिटर्न अप्रूव भी होंगा और डिलीवर boy मेरा रिटर्न ले गया पुनः कल वापस आके बोला की ये प्रोडक्ट नही है आप मुझे 2799 रुपया पे कर दीजिए मेरा द्वारा बोला गया की मेरे तो रिटर्न किया हु फिर मैं पैसा क्यूं दू उसके द्वारा बोला गया की ये प्रोडक्ट रिटर्न नही होगा मैने बोला मैं पैसा नही दूंगा उसके बाद उसके द्वारा मेरे साथ बदतीमिज किया गया और 10 लड़के आके मुझे धमकी देने लगा, अंत में मैने एकार्ट बरौनी ब्रांच मैनेजर का no मांगा उसपे मैने google pay se 2799 रुपया पे किया ।
अतः आपसे निवेदन है की इस शिकयत को अपने स्तर से जांच करवाते हुए मेरे पैसा रिटर्न करवाने की कृपा करे अन्यथा मुझे बाढ़ होकर कंज्यूमर कोर्ट का सहारा लेना पड़ेगा ।

I have order a 3seater sofa in flipkart.com with order no OD[protected] on 2nd October 2021. Assured delivery date by 16th October 2021. Without any information and confirmation to customer, flipkart.com is extending delivery date on by its own. Customer care is not giving any information regarding this and not even giving shipping details from the day 1st. It is very irresponsible behavior from flipkart.
I have been paying interest for my payment and there is no reason for delay from flipkart and not even taking any action of the supplier also.

I ordered and delivered the product. But i can't see return button. It is one day after delivery. Plz reply

I need to return or refund

I ordered stainless steel channels to fit in my modular kitchen from Flipkart. The seller sold me rusted channels and had return window of 1 week. I am an avid shopper on Flipkart and never saw 1 week return window on any products I have ordered so far. Due to Covid, we open any parcel only after 48 hours of their delivery. But we had to go to another city for some health checkup for 4 days and we did not open these parcels until a week. When we opened the parcels after a week, we found rusted channels in all of them (I placed 3 orders). The seller has very cunningly packed rusted channels in all 3 parcels. I promptly raised the issue to Flipkart but they are busy supporting their fraud seller rather than helping a customer out. One excuse is we did not raise it within return window. Who the hell keeps a 7 days return window in the 1st place? I hate Flipkart customer service so much, for not getting to root of issue and accepting their seller is fraud. I hate the seller for fooling customers and taking their money. Please beware of this seller and brand: NRT Side Mount Full Extension Drawer Slide (Pack of 2)

Ordered a plastic tray worth of Rs, 1186/- and paid thru net banking on 03/11/2021. I suppose to get delivery on 18/11/2021. From 03/11/2021 onwards shows the status as waiting for pickup by courier partner. Contacted the flipkart customer care about the status. They told me to wait until 18/11/2021 to get the product or they will help to cancel the order with refund on 18/11/2021. So far the status is not changed and i have not got the product. Now flipkart customer care told me that they cannot cancel the order and asked me to wait until 23rd for the product. Seems flipkart is not suitable for paid orders. They cannot help to get the product on time or help on cancel to get our money. Irresponsible answers from flipkart customer care. The vendor name is Anjanin Putra manufacturing.

Both shipping box & product damaged twice. Requested exchange, even shown flexibility to exchange is with other colour. Arrogant customer care executives. Desptie sending them damaged photos they were not believing. Flipkart should learn some professionalism from amazon

Hi,

I am GN Abhishek one of the customers of Flipkart. Recently I have purchased a smartwatch of Amazfit T rex, Ordered on 3rd nov and received at 12th nov. Within a day I found that the step counter of that watch is not working accurately it's detecting my steps while driving any vehicle.
So I decided to get a replacement of the product and there was a process of getting a technical visit and after the approval of the technician, the replacement of the product will be done. The technician approved and a replacement was given to me on 17th Nov but the issue of the step counter still exists after the replacement.
So I raised a refund request on 17th Nov itself because I wasn't satisfied with the product and same for this process the technician visit was required and I have shown the issue to the technician hence he conveyed to me that the issue is valid and within 20-30 min the refund will be approved but after 30 min I got a message from Flipkart that your refund was denied as the technician has verified that the product is working fine.
A total scam process was done with me now again I have raised a refund request and again the same technician was allocated and he didn't pick the call and after 10mins I got a new technician allocated whose no is invalid.

Their chat support is good for nothing a bot will only reply how can i help you and have made more than 30 calls to the customer executives but no resolution.
Adding the screenshot as well of the order details and support chat messages.

OD[protected]
OrderedSat, 30th Oct '21
Your Order has been placed.
Sat, 30th Oct '21 - 8:16pm
Seller has processed your order.
Sun, 31st Oct '21 - 11:17am
Your item has been picked up by courier partner.
Sun, 31st Oct '21 - 11:17am
ShippedSun, 31st Oct '21
Your item has been shipped.
Sun, 31st Oct '21 - 11:17am
Item yet to reach hub nearest to you.
Out For Delivery
Item yet to be delivered.
DeliveryExpected By Sat 13th Nov
Item yet to be delivered.
Expected by Sat, 13th Nov...Still now did not received.

I have been using flipkart from 2 years and watching flipkart videos from almost 1 year but now i am facing problem in claiming my reward from videos. They show "Suspicious Activity Detected" even i hadn't break any rules and regulations.
Many people also having the same problem from last month, so please resolved it.

Order id-OD[protected] complaint no[protected] I have ordered Wakefit's 4 door wardrobe on Thu 30th Sep, 2021. Due to the festival season it showed expected delivery date as 15th Oct 2021.And it is prepaid payment I contacted to the senior in flip kart care center. He told that it has been extended to 26 Oct 2021. While tracking the order status there is no activity conducted from 9th Oct till date.Again on 26th oct I was contacted to the customer care team, they told that has been extended to 27th oct, next on 27th oct I have recevied a call by today evening your product will be delivered by 19:00hrs, waited for that as not recevied any call again contacted with customer team by 21:00hrs, again they extended it to 28th oct. Again 28th october contacted to the team they extended the date upto 30th oct.Now today 30th oct I have contacted to the senior team they said we can not track your product, wait upto 6th nov for furathier update.
While I asked to cancel my order after 24hours order can not be cancelled they said,
While I told to get refund my money they denied for that
while I have asked my product delivery they can not trak the order so they can not deliver it,
On 3rd november I have received a call from flipkart and they requested me for cancell the product as product has been misplaced somewhere, they do not able to track and canellation with full adavnce refund, So I have agreed and for cancellation.And they told by 11th november I will get my refund back, Still today I have not received my refund.
Here my frist EMI has been deducted, with out product I am paying EMI.
Worst service I have received till date. I need help on this.

For your information .Today 2 unauthorized transactions was done
through flipkart by unknown flipkart ID by my indusind credit card
524480xxxxxx8002 by bypassing bank OTP.
1.Amount:14850 at 1:34 am., Transaction Ref:T25907, Authorization
Ref.No.:MPL70QCP0.

2.Amount:2970 at 1:40 am, Transaction Ref:T31015, Authorization Ref.No.:MPL07K502.

Please cancel this unauthorized transaction order immediately and
refund the amount.

Tfccv