'Your Flipkart Paylater account is blocked due to non-adherence to Paylater or EMI policies.'
This is the message shown on my Flipkart account Pay Later session.
This issue has been happening since the beginning of this month.
I had paid my August bills before the bill generation, i.e., on August 31, 2023.
Later, this issue will be shown on my account.
I have already contacted the IDFC customer support team twice regarding this. They said that there is no block on my loan account on the IDFC side. Again, I contacted the Flipkart customer support team more than three times regarding the same, and they said that they couldn't see any block in my account on their end. They can see the credit limit, KYC status, and all that. and I already reinstalled the app and tried again, but it seems the same as before.
In FK support team said that it might be any technical error .
Plz help me to resolve this issue.
PFA for your reference
Plz write to [protected]@gmail.com
regards
Aswathy
Flipkart customer support has been notified about the posted complaint.
Difference in Product are as follows:
As per My Order (Date 03. March 2024) Lower Model Items that i received (Date: 05 March 2024)
Samsung Refrigerator 4 Star Samsung Refrigerator 3 Star
with Base Drawer without Base Drawer
Color: Camellia Blue Color: Saffron Red
Model No.RR20C1824CU/HL Model No. RR20C1723R8/HL
Invoice i received for 4 star Fridge but product i received for 3 star fridge (you can see on tax invoice with same Customer Name printed in box, image also)
MRP: 22, 999/- MRP: 19, 999/-
I informed flipkart several time from 05 march 2024 about my problem and they said that i no your problem but we are helpless because delivery man intact that he was delivered right items.
So more than 7-8 time the executive created a return request on my behalf and told me to wait for 72 hours for return pick up. I was okay with it and patiently waited for the given timeline. But on the very same day of pick up they cancelled my return request on their own by massaging that the that issue resolved by troubleshooting or return cannot be fulfilled by the seller as the courier service provider has confirmed delivery of the order with the product being intact.
i am calling them many time for a resolution but customer care team just don't care, they don't even listen and say we already have a complaint registered wait for next 24 hours. By doing so again and again they have wasted my 28 days. I never expected this type of service by flipkart. It is really very sad that you are asking for help again and again on your own but no one from flipkart pays attention as if they don't even bother. I am attaching the images of the product i received along with the image of original product with order id. Please do the needful in my case and help me with the return and refund of wrong product i received.
Regards. Chandan Kumar
Order No. 0D[protected]