| Address: BANGALORE KARNATAKA |
Sir,
I ordered a Realme 6 (Comet Blue, 128 GB) (8 GB RAM) Mobile Phone in Flipkart vide order No. OD[protected] on 20 Oct 2020 at 0837 pm paying full payment of Rs.13, 999/- through Credit Card payment. The assured date of delivery of said item given by Flipkart was 28 Oct 2020. My order is not delivered by Flipkart since long and it is sent to wrong places again and again at their own instead of sending it to my registered address i.e. Hazaribag.
I am repeatedly making complaints in their customer care and every time, they are giving false assurance that the item will be delivered before the assured date of delivery, if not, surely on the assured date, so I will have to wait till then. However, even after my repeated requests and complaints made through mail, customer care and Tweeter, no fruitful action is taken by Flipkart. Time to time, they extend date of delivery. The second assured date was 2/11/2020, the third was 7/11/2020 but till date, Flipkart did not deliver my order.
When asking their customer care, to my astonishment, they replied that Ekart Courier does not have any customer care service nor contact number & e-mail id, so I cannot contact directly their courier service. Further, they gave two e-mail IDs of their own which are [protected]@flipkart.com and [protected]@flipkart.com. I mailed on both the IDs on 29/10/2020 and 02/11/2020 respectively but all in vain. They don’t bother even to acknowledge the mail.
Flipkart is sending my ordered item to wrong place even after my request/compliant well in advance that the order be sent to the right address at least this time. This shows their irresponsible and inefficient customer care services and false assurance.
In their reply to tweets, they don’t use the salutation of ‘Sir’ or Madam ‘Madam’ which is evident from the attached copies of their tweets. This type of response shows their behaviour towards to their valuable customers by the support of whom, Flipkart exists.
I am attaching copies of all the correspondences made with them as material evidence to my compliant.
I am deeply depressed and suffered mental harassment and loss of time caused by Flipkart.
In view of the above, my humble requests are that:-
Interest at the rate of 42% (Per annum) on the payment of Rs.13, 999/- made by me through credit card be paid by Flipkart w.e.f. 20/10/2020 to the date of delivery to me on account of compensation for mentally harassing me, cheating by way of making false assurance to a customer.
I am serving personnel of Central Armed Police Force. We cannot enjoy our life as by the civilians. We have lot of restrictions and sacrifices towards the service of our beloved mother land. A lot of customers from CAPFs and Armed Forces of the nation are procuring stores from Flipkart. As such, support of the personnel of Armed Forces cannot be ignored or dined by Flipkart. Hence, Flipkart be imposed penalty of at least Rs.5, 00, 000/- (Rupees five lakh) for harassing a CAPFs personnel, cheating by making false assurance to a customer, loss of time and the amount be deposited into Bharat Ke Veer Trust of our mother land.
Flipkart should send an apology letter to me and;
Any other action as deemed fit to reoccurrence of such mental harassment, cheating by way of making false assurance and loss of time to customers.
Flipkart customer support has been notified about the posted complaint.
Nov 08, 2020
Updated by kamaraj2030 Not yet resolved
