Nov 13, 2020
Updated by kmmarni UPDATE - NOW I AM BEING TOLD THAT SINCE FLIPKART CANNOT CANCEL THE ORDER I HAVE NO CHOICE BUT TO WAIT TILL 18th NOV.
IT IS GOING FROM "SERIOUS" TO "RIDICULOUS"
ATTENTION PLEASE !!
[protected] Forwarded message[protected]
From: Krishna Murty <marnikrishna.[protected]@gmail.com>
Date: Fri, 13 Nov 2020 at 15:47
Subject: Re: IN[protected] [Incident: IN[protected]]
To: Customer Support <[protected]@flipkart.com>, <[protected]@flipkart.com>, <grievance.[protected]@flipkart.com>
Dear Sir,
THANK YOU FOR YOUR KIND EMAIL BELOW AND APPRECIATE YOUR RESPONSE.
It seems the matter is not that easy to resolve. I cannot CANCEL the ORDER at my end and am at mercy of your customer service executive who has promised me to move it to the escalation team, in spite of me sharing your email as an attachment.
So, first thing - the ORDER HAS TO BE CANCELLED AT FLIPKART's END as I DO NOT HAVE THAT OPTION. The SELLER policy is clear that once the ORDER has been placed, the customer cannot cancel it after 24 hrs once shipment has been done. (PLEASE SEE THE EMAIL ATTACHED - THEY WILL HELP ME BY 17th NOV TO CANCEL THIS ORDER ?????)
Regarding the refund and bank details:
Name: MURTY KRISHNA MARNI VERA VENKAT SATYANARAYANBank ACCOUNT NO:[protected]IFSC: ICIC0000258
I hope this issue is sorted out on an immediate basis and not wait until 17th NOV now just to cancel the order.
Regards, Krishna[protected]
On Fri, 13 Nov 2020 at 15:19, Customer Support <[protected]@nct.flipkart.com> wrote:
Hi Krishna,
We’re sorry to let you know that your order for Flipkart Perfect Homes Studio XXL Flipkart Smartbuy Teardrop Bean Bag Teardrop Bean Bag With Bean Filling with order ID OD[protected] please kindly cancel the order, as they weren't able to ship your item on time.
We'd like to let you know that the seller will refund an amount of Rs.1199 to your bank,
Please kindly share the bank account details
name :
bank account no:
Ifsc Code :
and it will be credited by seller as per standard banking procedures.
The seller would pay you the price difference once you place a fresh order and the new order reaches you as you can share the new Order ID,
We would like to thank you for your understanding.
Thanks,
Saleem Khan
Flipkart Customer Support
Nov 21, 2020
Updated by kmmarni THE FLIPKART was finally able to cancel the ORDER after much follow up and complaints on 17th Nov. It was agreed refund will be processed to a designated account.
They further management to screw it up and sent it back to the CREDIT CARD which has been since discontinued. So, now taking up the issue with the banks.
The complaint was escalated to the CEO ESCALATIONS TEAM, yet they managed to screw up on each and every level - first non-delivery, then cancellation took 3 days, then REFUND was processed but into wrong account. So, it has been a suffering all through.
The problem is that there is no single source of resolution once the complaint has been escalated and everyone from every desk keeps responding with different information and status. This non-coordination leads to confusion within their own organization as well ensures that the CUSTOMER - suffers even more.
Only catch - i cannot cancel the order and they will take 4 days to find a solution for that. So, the struggle continues...Will post updates.