Flipkart Complaints & Reviews

Hi Team,
Order OD[protected]

This mail is in regards the POCO M2 i placed an order on sept 21st and received on 23 sept, when i received the packet the external pack was well sealed
and when i opened the packet inside the therma cole was broken and there is no product, after that i immediately raised a complaint by choosing the missing product after that the team said its not required to collect the packet and refund will be provided to the account and initially the date was given on 5th oct 2020 and when i contact the customer care on the same day which was told the issue will get resolved and amount will be refunded in another 2 days from there the dates were getting keep postponed from 8th, 10, 11, 12, 15, 18

I received a call from backend team on 18th oct concern agent said they did not escalated this case until know to the backend team, its a complete failure from the initial agents which i spoke since 5th october 2020 to till 17th october 2020 keep on giving false information as they already escalated this case to back end team, however today i received a call (18th OCt 2020) from the back end team (Ritu Rai pandey) saying they did not recevied any request about the complaint which was told by the previous agent and he raised the complaint now and keep giving another day which on 21st october 2020

Its complete failure in regards to the serivces which were providing flipkart was very pathetic where the customer needs to follow up by several times and response was worst up to the core

I am completly fedup with the dates which keep on postponed kindly reply to the email where the date should not postponed from 21st october 2020 and issue get resolved promptly

Regards
Raghunath Reddy

I purchased a Fastrack 6204SL02 Basics Analog Watch and Flipkart sent me Sonata men's watch instead. When I reported this to flipkart, they asked me to send my documents (Aadhar card and pictures of item received). I did what they wanted. Since then, they keep rejecting my request whenever I raise return. When I contact them, they're giving me different excuses everytime and cancelling my return request without giving me any reason. I've been chasing them for about more then a half month now. The customer service and their managers are not helping at all and treating me like a fool. I'm left out with an item I never ordered and company is not ready to take the responsibility.

Please check the attachments to find what item was ordered, what was received, the order ID, Status of return and the number of times company rejected the request.

Kindly do the needful to update my cell phone number in my Flipkart lite account, as my old number is not accessible for me for receiving OTP for initiating pay later orders.

I had forwarded above mail 3 times to [protected]@flipkart.com but couldn't received any response.

I can't sign in

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.

Recently purchased thomson tv but still not working( picture not coming.)
Order id:OD[protected].

I have retuned a MI box product ₹3499/on 22 september 2020.Flipkart sellar refunded.
As from flipkart RRN is below...
We are happy to let you know that, the seller has refunded ₹3499/- for your order OD[protected] on 23 Sep 2020.

As per standard banking procedures, this amount should have been credited to your Debit Card by 01 Oct 20.

Refund Reference Number: 74766510268038207493358

Thank you for being with Flipkart. Regards, Flipkart

I ordered one washing machine last year from *Flipkart* and now it's not working since one month, about which I gave a complain to the company (Marq) which is owned by *Flipkart* it self. For which the company engineer came to my place and he opened the full machine and at last he said that "moter is not working and right now I don't have it with me so I will come after 2days" and now one whole month is passed no one has come with that part and aslo there is no proper response from them everyday they tell me that someone will come tomorrow and till date no one visited... worse service I must say. I suggest not to buy any electronic item online specialy *flipkart*

I ordered Realme C12 on18th October 2020.Payment was deducted but it is showing payment not yet confirmed from the bank.

Since three months am trying to get my washing machine get serviced under warranty. Flipkart arranged technician after 1 month of chasing and told no parts available and they initiated return and uninstalled the product and kept at my parking. Bt as promised they are not picking up the product for servicing/refund, they are just playing with customers by false informations

Please help me to get this product serviced/Return. Flipkart fooling customers with false promises from three months.

Order ID: OD[protected]

Tom Joy
[protected]

I had ordered some cloths from flipkart big billion days on 15 Oct 2020 12:26 PM...I had paid money using UPI Paytm app my transaction was successful amount also deducted but my order status is order not placed...till date status is same. I had also contact flipkart but still I can't received my money back...the deducted amount was ₹1601
Please help me I want my money back asap

Hi
I have placed an order for a mobile by exchanging with my old mobile.
I clearly read the terms and conditions that there's a minimum exchange value for my mobile what so ever the condition of it and phone just need to be switched on. I paid the amount through prepaid card and at the time of delivery the technician is saying that there are scratches on mobile so we reject this phone. I don't understand why Flipkart is cheating customers like this

I have purchased apple macbook air Apple MacBook Air Core i5 5th Gen - 8 GB/128 GB SSD, ordered date is[protected], i got an invoice copy to mail address which doesn't have serial number of this laptop, recently on 16th October i am facing charging issue of laptop so i took it to apple service center, then apple service center guys said this invoice is invalid it doesn't have serial number of laptop later i asked flipkart to give me correct invoice copy with serial number, they are not ready to give it they are extending date daily its been 3 days now but i didn't got corrected invoice, for this reason my salary is getting deducted daily
Please help me
Thanks

I want to order LG G8X 6 Gb 128GB on past two days. but when i went to the page to make the payment, payment failed and showed that out of stock on between 16th mng 00:01 hr to 00:25hrs and till date.'. Am very disappointed. Once an order has been rejected during payment, i should be able to buy it. Else the option should not be there. this is particularly in the case of flash sales. you should have only given the Buy Now button. It is not fair at all.

Request if corrective action can be taken and my order materialized as soon as possible.

My registered id at flipkart is [protected]@gmail.com

I want to change my mobile number in flipkart account. I have added Rs 3500 gift voucher but unable to use it. It is asking for the OTP verification of the mobile number [protected], but I don't have the old number with me. I am unable to update my new phone number as it is required OTP sent to both old and new number.
Please help with this problem as my gift vouchers are there in the same account.

OD[protected]
OD[protected]
OD[protected]
OD[protected]
OD[protected]

This is 5 order I had order of Milk Powered because the amount was low so I had ordered 5 qty of different order but I didn't knew I will get old stock and damage also due to poor packing from seller the product damage internally the milk powder supposed to come with safety polybag and have some air bag inside ... But this seller does not do this all material was damage inside dur to poor packing and all powder came out of it .. we can't accept this openly and damage Product in Corona Pandemic Condition Please arrange Reverse Pickup and take this back to u and refund my money back immediately

Order: Samsung Galaxy A50s (Prism Crush Violet, 128 GB) with an exchange of old Xiaomi Note 4 (4 GB, 64 GB).

Location: Burdwan, WB, India
Delivery boy: Mr. Bijoy Basak

Issue: The delivery boy said he will not take my old phone. I asked for a reason: no specific reason rather he suggests some other place where I can sale my phone at a higher price. I mentioned that I want to exchange it here.
He denied and I accepted my order.

Now, I asked Flipkart to send someone else who can recheck my phone. In Flipkart website, there are notes that suggest exchange price may be altered if the phone has some issues.

Now, as I accepted the order, Flipkart said we can deal with it if you buy a new phone with the same phone! This is insane!

Its the fault of the delivery boy, not mine, why I am got victimized. I am a student and unemployed. I saved the money from the last few months for this purchase. The delivery by took 3400 INR (exchange price) which is a lot to me. I request to send someone else and exchange my old phone with some price as mentioned in the Flipkart website.

I am not asking for a favour, I am asking for justice. 3400 INR is a lot for an unemployed student, maybe nothing for Flipkart.

Kindly take some actions. I have added a few photos of my old phone.

My Email ID: [protected]@gmail.com

Sir when I want to pay for an order with my debit card it shows, "Transaction was declined on the basis of risk checks", please sir help I want to buy many products.

Orderd on 15 oct 2020 iphone se black colour 64gb from flipkart during big billion days in 24749 with sbi debit card today is delivery date but product still not packed and shipped no help from flipkart support please help and deliver my order as soon as possible my number is [protected] and order id is-OD[protected]

HI,

MY ORDER id OD[protected] received different product, now the seller is rejecting the refund, and flipkart is asking me to provide Aadhar Card with permission to access my personal data to 3rd party service provider, this is really insane & high risk to provide the personal identity to anyone such, that can be misused.. I dont understand why do they need such sensitive documents sounds something fishy. My concern is Just a refund what i paid to the original product i ordered.

This the mail i received from Flikart.:-

"To help you with your return request, please share a copy of either Aadhar (both sides) or PAN card by replying to this email within the next 48hours . Please ensure that the information on your photo ID should match the details on your recent order(s).
We will be validating the ID proof shared by you through a third-party service provider. Please provide your consent to Flipkart for use of the identity proof that will be provided by you for the purpose of authenticating the Flipkart Account. Please share the below clause in the email reply along with the photo ID so we can work on your request.
“I give my express consent to Flipkart for collection, use and/or disclosure of my information provided in this email and the documents attached hereto for the purpose of authenticating my Flipkart Account”
"Here are a few tips to ensure a clear photo of the ID card:
Place the ID on a dark surface
Use sufficient, natural lighting instead of a flash. It's best if the photo is taken during the daytime- Take photo as directly above the ID as possible. Please ensure that your shadow does not cover your ID
All four edges of your ID should be visible within the image
All details on ID should be clear & legible"

Pls help me out to get the refund.

Thank You.
Prakash