Sep 18, 2020
Updated by Swapnananda On[protected] I selected and purchased a product (Puma Flex Essential Running Shoes Size 11) Order ID: OD[protected], from my registered flipkart ID and paid the total amount of rupees 962 for the product while purchasing itself.
2. On[protected] I received the item parcel wrong from flipkart other than which i was selected, Received a Wrong Puma Alacrity Shoes Size 9 with a different colour also. I don't like it because it's the wrong size and I will not be able to wear it, and i'm not interested in using the product.
3.From the day I received the product I am raising the return and refund request through Email, Flipkart APP, and by Phone also. But all my requests are being rejected by the seller and flipkart team.
4.Flipkart is asking and forcing me to give consent and my personal confidential documents (AADHAR CARD, PAN CARD ) scanned copies to get my return request accepted.
5. As a normal common man, I was also worried about my confidential documents. I don't want to misuse my personal information by giving to flipkart or other third parties. Because of this issue till now they are harassing me by rejecting my return requests and not giving refund or replacement also. 6. One thing I want to know is, If the sellers and flipkart have delivered wrong products to me (customer), why are these people asking customers confidential documents for their own mistakes and faults?
7. Why should a customer need to give his aadhar card or pan card for returning the wrong products? I was really fed up with this issue and wasting time and painful moments losing patience because of neglecting behaviour of flipkart. Thank you.
Note - Flipkart can't ask for your personal information if you're not lending any money from them according to the UIDAI.
(The Unique Identification Authority of India (UIDAI) on Monday cautioned e-commerce companies such e-bay, Flipkart, Amazon etc not to allow their merchants to collect Aadhaar information from general public for printing Aadhaar card. “Collecting such information or unauthorized printing of Aadhaar card or aiding such persons in any manner may amount to a criminal offence punishable with imprisonment under Indian Penal Code, ” says a Ministry of Communication and Information Technology release.) it reads.
