I had ordered a manual recliner from Flipkart on June 22nd. This is the item I ordered - @home by Nilkamal Matt Fabric Manual Recliners Recliner (Finish Color - Chocolate). I paid INR 14155 online with my debit card for this item. The item is a gift for my parents and was supposed to be delivered by 16th July. However, I had to write 3 times to Flipkart to get it shipped. Even after the item got shipped on 20th July, there was not an update since. The ekartlogistics tracking ID flipkart provided me with ("FMPP[protected]") said "invalid tracking ID" when I tried to track on ekartlogistics.com. Even in the Flipkart portal there was no update to my order progress. So I kept writing to Flipkart about this and got emails saying "keep your patience".
Even though this is a Flipkart assured item, a Flipkart representative informed me that this item is not eligible for return and refund. This was surprising. However, I requested them to deliver the item as soon as possible if refund is not possible.
I had been writing to flipkart for resolving this issue, and I kept getting emails to keep my patience and no actual resolution. Although the representatives kept marking the issues as resolved on their customer service portal!
Today (July 24) I received an email from Flipkart that the item was delivered, while in reality IT WAS NOT! What kind of scam is this???
The tracking ID is still saying that it is invalid. There is no update on the website and nobody called and delivered anything at the address I provided.
This is the worst service I have experienced in online shopping ever. Please refund my money.
Jul 30, 2020
Complaint marked as Resolved Item delivered
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2020
Flipkart Customer Care's response We will revert on it.
Verified Support
Jul 31, 2020
Flipkart Customer Care's response Hi, Thanks for writing in. We are sorry for the trouble you had to go through. However, we're writing to let you know that the courier service provider has confirmed that the shipment of "@home by Nilkamal Matt Fabric Manual Recliners Recliner' was delivered to you on "27 Jul 20''.Have a nice day!