I purchased a laptop on 30th July. The estimated delivery date was on 4th August, then it got rescheduled on 10th August. So, on 11th August i gave them a call and they asked me to wait till 18th August. Then i said okay but tell the delivery team to try and deliver it before 14th if possible. But then suddenly when i checked my orders then i saw my order got cancelled. When I called them they said the seller cancelled it and you will get your refund within 19th August. I said who the hell wants refund, i waited 2 weeks for my laptop and you people cancelled it without any notice? Atleast you people could have asked me if i want to cancel or not. It's not some chocolate which they will cancel whenever needed, i need it for my work. When i asked them to uncancel it they said it's against their policy. Is this how an e-commerce works?
I want to take appropriate action against them if possible
Flipkart customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2020
Flipkart Customer Care's response Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your order details from the shared information. Request you to share the order ID in order to assist you further. Hope to hear from you soon.
Aug 15, 2020
Updated by Biraj98 Order ID is written on top🙄