| Address: Banagalore , Koramangala |
Hi team, i have ordered an water purifier on flipkart last month which was delivered to me on 26th june, i was asked to wait for the installation till 22nd july and they haven’t send anybody to get the work done, unfortunately they send a mail as “we came to know that you were being charged for installation provide us the bill we will send a gift card of flipkart for the amount you spent”, i don’t understand how they had send the mail, a customer has no right to open the package until a techinician from flipkart open it, even if a customer opens and if he finds product is damaged flipkart will not accept it as it was opened by customer, so i kept that aside and waited for them, now i called them as i received this mail how can a customer opens what if it is damaged, i can’t take risk so i would like to return it and flipkart denied in accepting return of product as return policy was expired, as i was asked to wait by flipkart and now they claim it as my fault. First time it was assigned to hindware and they cancelled the installation process on july 11 which was beyond the expiry of the return date of product, i have contacted flipkart regarding this and they stated as that there won’t be any expiry as the defect is from our side not to worry and now they denying this,
Jul 26, 2020
Complaint marked as Resolved Accepted to return product and the product was picked up today
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jul 24, 2020
Flipkart Customer Care's response We will revert on it.
Jul 24, 2020
Updated by Sai Kishore reddy reddibathula I got a call naming as he is a Flipkart customer executive and was asking the details of the card through which I have made the payment, why would Flipkart ask for that you can revert it on the mode of payment I done for buying, this seems this site people are fraud, do not discuss any card details with them
Verified Support
Jul 27, 2020
Flipkart Customer Care's response Hi, We are happy to let you know that the seller has initiated the return request for the "
Hindware Calisto RO + UV + UF 7 L RO + UV + UF Water Purifier". Kindly note the pickup of the product is scheduled on 05 Aug 20 and once the pick is confirmed the seller would initiate the refund which would reflect within 8 business days in your source of payment. Your kind understanding is appreciated.