Flipkart Complaints & Reviews

I have book Mi Led smart TV from flipkart, with 5000 discount. My order was cancelled after four day without my knowledge, and when i contact customer service they said my address where not reachable.i have already taken many times delivery from flipcart at this address. I am comfortable with change of delivery address. Flipkart said me they contact with resolution within 24 hours, but after 3 day i didn't got feedback.
Customer care suggested me to rebook product without any discount and product presently out of stock.

Hi Team,

I want to register a serious fraud claim against the Order for a Samsung Note 9(Order ID: OD[protected]which I have ordered on 11th Oct during Big Billion sale from flipkart and price detail are as below:

Mobile price on website = 67900/-
Promotional discount= 3908/-
Exchange value - 6500/-
Pick Up charge Old handset = -100/-
final Amount for which the EMI will be applicable= 57595/ (6399.4 * 9 month)

Plus 8000/ discount - if I pay via Credit or Debit card with No cost EMI option(9 installment)

Now Come the Fraud-
1.) Yesterday I got the message and saw 57592/- has been debitted from my account and here is the question under which RBI guidelines you are deducting the amount from my account without my permission, I didn't gave the permission to deduct the complete amount from my account, Also Under No cost EMI why the complete amount is deducted.(Even though it is returned back after sometime)- Justify who gave the permission to deduct complete amount..??

2.)Now I get onother message today at 3:53 pm that ROI will be charged on the EMI for around 1.33% which was no where mentioned in the Flipkart website and I searched with all Terms and Condition in the SItes.

3.) The discount of 8000/- which is showing while doing order has been decreased to 3908/- and still I saw a 6000/- showing in the order.

I reached the Customer care and after the discussion they mentioned that they are transferring the line to seniour executive and disconnected the Lines.Now it seeem to be the fraud in the big billion day how they cheat the customer by showing something and giving something else.(Communication Reference No -IN[protected]­3)

Regards
Kamal dev
[protected]/[protected]

Hi,

I have ordered one mobile phone, "ASUS Zenfone Max Pro M1 (with 6GB RAM + 64 GB Storage)", during the recent "Great SALE" on 11th Oct'18.

The Configuration of mobile, I have ordered : 6GB RAM, 64 GB Storage, 16 MP +5 MP Dual Rear Camera, 16 MP Front Camera with actual price of the mobile, i.e. Rs.17999 and Net Price after discount will be Rs.11698.

But, on 14th Oct, I have received the ASUS Mobile with Lower configuration, 3GB RAM, 32 GB Storage, 13 MP +5 MP Dual Rear Camera, 8 MP Front Camera. The IMEI 1 number is [protected] which is also written on the invoice received along with mobile and also written on the invoice received from the flipkart via email.

The funny thing is that the in invoice also it is written that handset has 64 GB handset which is not matched with the box configuration which is 32 GB. Means that nobody is looking at once while packing the same. I am amazed that there is no maker / checker principle in FLIPKART.

However, on the same day, I have lodged the complaint for return the product and raised the request for sending the correct product as per my purchase / configuration and I have not opened the packing of the box also as that is not my ordered product.

After so many mails & complaints to the Flipkart Customer Care no.[protected], I have not found any fruitful resolution till now. Everyone is saying that we are checking and we will revert to you with the resolution.

On 17th Oct'18 at 3.18 PM, I have received the mail from the Flipkart that "Sorry, the seller will not be able to fulfil your return request for the item. In case you need any product related assistance, please contact the brand."

There is no reason mentioned in this mail why the seller has rejected.

I have again called the Customer care but same thing they also do not know the answer of rejection and again raised the request and send me the mail with these wordings "We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 18 Oct, 4:00 PM. "

I am unable to understand what is the problem/issue with Flipkart and how can seller reject the return request. Any layman can see there is issue of sending the different/ lower model to the customer with the Higher price during the "GREAT SALE".

Still awaiting for Flipkart revert.

To justify our submission, I have shared all the documents with Flipkart (Invoice Copy from Flipkart, Invoice copy received along with the Handset, Pic of the Mobile box wherein the IMEI number, 3GB RAM & 32 GB Storage details are appearing).

With Regards,
Aman Nigam
Mobile no. [protected]

I ordered Jockey Trunk of RS 549 but I received Jockey of RS 219. I purchased for products in offer price. I received a different item then I call Flipkart for replacement, Flipkart says only Refund available no replace option is available from seller side (RetailNet). and then My cashback also be deducted if I return product. I said Flipkart for all products return. They says No fauy in other products so it's not possible. I Shopped through Flipkart because an offer and Cashback. But by a Different product delivery Flipkart deducted my offer price purchase benefit and Cashback too.
In past also Flipkart and Retainet frauds with me by delivered duplicate products. I want legal against it, please help and suggest me
Lekh Raj Kumawat
Mob- [protected]

I order product on 11 oct 2018 and it has been delayed. Not deliver yet... Constumer care not helping... On ekart it showing product missrouted and product location just changing from one place to another...
And customer executive not giving solution... I won't buy anything from flipkart now... This is disgusting... Its been 7 days and i am still waiting for my products... And i am not sure it will be deliver or not... I will till tomorrow and if not deliver tomorrow i will cancel order

I've purchased mobile phone on 16.05.2018 with buy back guarantee policy and i am entitled for purchasing a new mobile by using buyback guarantee worth 15401 on my oppo f7 but could not avail it as it gives out error on both desktop and mobile platform saying abb is not enabled for your account.

No response yet!

Order id od[protected] for samsung 345 ltr fridge has not been delivered and the online advance payment of rs:26090, rs:2499 and rs:100 are still not returned to me.As per flipkart refund id:[protected] and refund id:[protected] the amount has been transferred on 14/10/2018.But till this time amount has not been credited to my sbi account.Please do the needful actions at the earliest.

Vijayakumar

This is mayank katiyar here and this complaints is regards for damaged product I placed A order on 15oct and Tommorow is delivered after opening then I found that my product is damaged and the colour I placed in order is changed I already return request is done but flipkart team is not resolve my problem I send many mail but no response from flipkart team my order id OD[protected] please help me and refund money

I have raised a complaint regarding my issue with the Flipkart to refund my gift voucher on 13th Oct .

No proper action is taken, If we are calling customer care, they just tell us they have been escalated our complaint and wait for 24 hours or 48 hours our team will resolve it.

But,

Already it's more than 5 days, there is no refund or getting voucher back to registered mail ID.

Fed up of co- ordinating with these things.

I have bought scatchite casual from flipkart on 10-oct-2018 of size 8 but they are small in size then I replace them and ordered same shoes of size 9 and they are delivered on 18-oct-2018 but they are of size 10 instead of 9 now they are of no use for me and I am very angry with flipkart. Now I want my refund money soon.

We ordered samsung washing machine during the sale for exchange of our existing washing machine. The mechanic / delivery person who came did not get the product, he checked our machine (Which was completely functional) and said it was rusted and that he was cancelling the order. Date of incident 16th oct 2018. Place of incident mira road. The ordered product was not delivered at all and eventually cancelled by flipkart.

Flipkart executives are saying that my account has been blacklisted due to multiple time returns from my account. I explained them everything, in my case i use my account to place order for my own and my relatives. So my number of orders are more than other users, if i return items for several times there are other items also which i have accepted and using. I have purchased more than 100 products from flipkart, returning 10 items for quality issue does not mean i misused their service, each and every return/replacement has been checked and verified by their logistic service also. So where i am wrong and my account got blacklisted?

Dear Sir,

I have purchased samsung s8 in EMIs. Without cancelling the EMIs flipkart refunded the amount. Because of that i can see both the refunded amount and EMI in my creditcard statement. HDFC Bank customer care guys telling that, Merchant has to cancel the EMIs. I called Flipkart customer care executives many times, they don't have proper answer. Kindly do the needful. Credit card billing date is November 2nd. Kindly resolve issue.

Order IDs : OD[protected],

OD[protected]

Thank you In advance.

I ordered LG double door refrigerator from Flipkart. It was defective (Making huge sound). So I placed option for return. It is scheduled for technician visit. Its been 4 days and still no any update on the Technician Visit or return of the Product. I want to return the product at any cost before the return period. Please help me on this.Please fasten the process.

Hi
Request you to look into this issue, i've ordered for JBL Flip3 during big billion festival on 11th October and the order has not even processed yet after 7 days. Called customer care and got typical reply that seller will update soon. Really harassed by this service of flipkart and we expect some decency and honesty by Flipkart and sellers for reassurance.

Order ID-OD[protected]
Date of ordering- 11th October

I have ordered MOTO Z2 Force on 10th October 2018 and i had received it on 12th October 2018, i had received Refurbished phone with a Software issue (continuous restart) so i raised a request on flipkart on 12th about replacement and it got approved and they sent a new phone for return on 15th, but by the time they come due to restart issue the phone become Dead and now the executives are not accepting the phone in that condition i called immediately to Flipkart they told and given me the time frame till 18th of October i have called many times but Flipkart is not responding for any escalations, when we call them to transfer call to the senior team the phone will be disconnected and They are not ready to accept the phone and respond back

I ordered a mobile phone on flipkart (Prepaid order) order number : order no : 0d[protected] and it was supposed to be delivered on 18th oct 2018 though as per the msg received yesterday that the product is been delivered on 17th oct which i have still not received it.
When called at the call center they dont have any update and want me to wait till 23rd to get the clarity.
This is purely a case of cheating where in the product is not delivered and they are updating on their app that its been delivered just because its a prepaid order.
This is why people in india are loosing the trust on online shopping.

Regards

Mohd gazan
[protected]

I have ordered mi fitness band from flipkart. I didn't cancel my order but it cancelled. Flipkart team saying it is cancelled by seller. Seller did not try 3 attampts. So why cancelled. Flipkart has 0 words about seller details. I want my order with the same price. Even i have called flipkart a day before and they assured that my product will deliver in 2-3 days. And today i got notification that it cancelled. Call was recorded also by them.

I have ordered asus laptop on 11th october.
They were showing that it will be delivered on 15th october.

No delivery till date.

I am daily getting calls from back-end team, at least thrice a day to cancel the order as they have not got any update from logistics team!!

I m requesting to deliver the product bu not getting any meaningful reply.

Same laptop is now costing five thousand extra.

Very very bad service by flipkart. Due to their own problems, they are giving a fake scheme and are not able to deliver.

Order ID OD[protected]..Ordered MI led smart TV 4A 43inch..With this bought I provide exchange the product (Samsung LCD TV).. Exchange amount is rs 3900 rs..
My return exchange TV working properly.. no dent no scratch on the TV. Pictures Quality also good.. while delivery the new TV..Return exchange TV refusing without providing the valid reason.only delivery boy came .No technician came for checking the TV..Simply cheating the customer.Kindly take action on the flipkart.. Exchange TV SNAPSHOT attached..I already raised the COMPLAINT on the flipkart.. Flipkart COMPLAINT I'd IN[protected]..Only delivery boy came . Technician not came for checking .Simply refusing the exchange TV. And asking to pay extra 3900 rs.. DELIVERY boy number [protected]