[Resolved]  Flipkart — defect in nokia 6 (mattle black 32 gb)

Recently i purchased a nokia 6 (Mattle black 32 gb) from flipkart.com. My order id is od[protected]. I ordered it on 29.04.2018 and received it on 02.05.2018. Right from the first day i noticed that there is a major issue with the phone. During using around 4-5-6 minutes and connecting to charger, phone gets overheated even not able to touch the phone. So i filed for a replacement/ refund request with in due date of replacement policy date. The customer care executive told me that a technician will visit my home and give approval for the replacement after verifying the device. Accordingly, the technician arrived. Now the technician followed some procedure to check and sove the issue, which i am not aware, but not given any assurance of resolving the issue orally or in writting. He told me that it is a mattle body set so common problem for all the phones. When i share my freind's experience with same phone where no overheating issue is there, he has no answer. After that he left whithout any feedback taken from me and told that i will report the issue and company will approve the replacement request. He also further told me to contact flipkart again and keep on pressurizing flipkart until they are forced to give me a replacement.

Now comes the interesting part. I saw on my flipkart account that my replacement request was canceled because the technician denied. I tried calling flipkart and continuously two time requested for replacement/ refund but they rejected my request saying that technician has resolved your issue. But the problem is still remain same. Now the customer care representative from flipkart calling me and telling that you visit authorised service centre to repair ur phone. I told him to give me in writting the same thing giving me assurance that if service centre could not resolve the issue fully then they will process for replacement but they denied directly.

So my question is that why i will run to service centre for defective brand new phone without any assurance. Please resolve my issue.