Flipkart Complaints & Reviews

I ordered one mobile from flip cart on same address which is used before ordering from flip cart but at this time even if i entered correct pin number it is showing me that order is out from delivery area and they are not able to deliver as per expected time and place even if everything i entered is correct information. Please help me out from this issue.

Received pocof1 on 12th october, after opening the package i found there is no accessories, only handset and manual is present. Due to this incident i am unable to charge my deivce as it is out of charge. Phone is also not turning on also. Not sure if phone is ok or not.
Now coming to another big unexpected issue,
Unable to return the product because i am unable to login to my account.
No response from customer care support almost 4 days passed.
Received a mail couple of times,
"we'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use. This would also mean that you will no longer be able to login to your flipkart account"
This is so hilarious, i order products for gifting and review purposes, system detected this as a reseller.
Kindly do the needful immediately, using this account since 2013.

Dear sir,
I have wrongly order "hometown bali bolton engineered wood king box bed (Finish color - wenge)" item order no. "od[protected]" from flipkart on 13 oct 2018. But now i want cancle my order but flipkart said the order cannot cancled.
Sir, i want purchage other product and i have not enough money to buy other produt without refund my money.

I ordered a product online which i want to return due to its quality issue but i am unable to as they say that it could only be processed within 10 days but actually it was for 15 days.
it was a mobile phone cover for which they charged additional delivery charge and claimed to be of good quality but there are scratches all over the cover and the quality is not upto the mark at all. its overpriced and not worth the buy. due to some personal issue i was unable to raise return req earlier as they demanded for bank detail which was not present with me at that moment so kindly help me with it .

I ordered redmi note 5 pro on flipkart for ₹114650 on big billon day sale . I gave my office address . 11th of October was booking day and on 13th Oct ie Saturday evening I got massage that we couldn't reach u today we will try again tomorrow or Sunday. From then on i have contacted flipkart customer care like 10time for the same issue . I told them 100 time I don't want product to be cancelled I want my product . Thy assured me you product won't get cancelled coz I have prepaid for the product . on Sunday I was waiting for the call but I didn't received any. They I again contacted customer service for the same reason they told me to wait and again assured me that my order will reach to me. On Monday whole day I was waiting for the call but didn't received any. Then in evening I contacted then again but they again said the same story and told me to wait for a week . Now today in mid night they sent me a mail that my product has been returned to seller ur refund has been initiated.
And now they are telling me to reorder the same product for ₹15000 . They told me logistics has called me 3 time on Saturday, Sunday and Monday but I didn't responded. I assured them they didn't . I told them to give me the call details if they have contacted me to which they reply nothing.
I will not hesitate to take legal action against them.

Hi,

No one call on this issue and not resolved.

Some fraud transaction done at flip card through my indus ind credit card.

I want total information of this issue.

This order is not available in my order list.

I have called more times to your flipkart customer care service.

I have only payment reference I'd use this as reference for this issue.

135097 is the One Time Password (OTP) for ECOMM transaction of INR 668.00 at FLIPKART PAYMENTS on IndusInd Bank Credit Card ending xx3008. Reference # NET_[protected].

Hi, i brought a moto z2 force from flipkart on 11th oct. I got my product my mobile on 13th oct but as several times i contacted with cust. Care regarding my product & i ask for the turbo power mod bundle offer which i have to received as gift with my mobile on 13th oct in between 12 am - 3 am & that executive told me that you will get a reward coupon within 24hrs after the product delivered date to redeem a turbopower mod in 1/- rupees. As per the commitment from that executive, then i accept my product. After that, i tried multiple times with flipkart cust. Care regarding my coupon but now they declined to give turbo power mod & say offer last till 31st march. Now my concern is very simple, kindly check the call recording which done between the mentioned shared time. If the executive commits that i will get turbopower mod than give id or refund my money.. Order id-od[protected]

I have ordered many different products some of my work place and some of my home town for friend and collegue. And now flipkart blocked my account saying that i am reselling products. Without inquiry, how can they block my account. Please take necessary action on them. Now i wnt to return the product but account is blocked. How can they insult me and blaming me, if i want to do so, i can create multiple accounts, why i use same account. Please check this. Thank you

I ordered an acer predator laptop during big billion days sale. The sale price was 69990 inr and the delivery was expected on 13th of october. On 15th of october i recieved a phonecall where they refused to deliver the laptop. They said to relace the order whichwas now at an incresed price of rs 30000. The reason they gave for it was that i entered the wrong pincode. On rechecking the details, i found out that the address and the pincode were both correctly filled.

I ordered a laptop on 11th oct 2018 from flipkart and have to shipped in 3days and it has been 5days and they are playing with me "misroute (Same city misrouted)" and saying to wait for another 24 hours after i registered a complain by flipkart executive.
I got my previous items to the same address within time but for this order they are saying pincode is wrong and telling to wait 24hrs and the shipment will be delivered and till now my order is not getting shipped. Please help me
Order no. - od[protected]

I have no faith on indian e commerce sites like flipkart, snapdeal, paytm mall etc. This was my first experience with flipkart and my believe was correct. These sites are cheater. I have been cheated here.

I have cheted here and no refund get according to rbi guidelines. I did not get my cancled amount. However i did not said to cancle my product. But cancle then didn't got my refund in my source account.

This is regarding order on flipkart order id OD[protected].

I have paid full amount to purchase below TV.

Ordered LG Smart 80cm (32 inch) HD Ready LED Smart TV on 11th October and status is showing that TV has been delivered on 23rd Aug 2018. Mystery !!

Got flipkart tracking link which is also incorrect.

Attached image of flipkart order.

Please resolve this issue ASAP.

I have bought Lenovo K8 Plus from Flipkart in Mar18 with buyback guarantee. i bought Realme 2 Pro buy claiming buy back from flipkart but as an exchange phone, its showing Oppo A71 which i have never bought. IME number of my lenovo and exchange phone are matching. its the brand thats incorrect due to flipkart's mistake. while delivering they aren't accepting my lenovo as the mobile is different according to them. its flipkart's mistake. they aren't giving proper response when from contact center.

Hi,

This is regarding order on flipkart (Order# od[protected] dated 11 oct 2018)

I have paid full amount to purchase a new tv with an exchange offer of our old tv.in the instructions it was clearly mentioned that you will consider if old tv is working/non-working condition. Our old sony tv is in perfect condition and could able to see the picture, sound etc., with cable connection but, flipkart staff refused to take old tv and not delivered new tv... How insane it is after paying full amount?

Could you please let us know how to proceed with this case and how can i take legal action against flipkart under it act, 2000

Thanks,

Hi
This is Parag I have ordered phone Vivo V11 in exchange of my old phone Letv 3 GB Ram and 32 GB internal memory after checking my old phone that flipkart executive denied to exchange due to 1 small mark on corner of the phone as we all are protecting our phone by using back cover due to this that mark was there.
Also I shared exchange terms and conditions with your flipkart executive but he is not ready to take my phone. Please you see the pics of my phone and suggest. Henceforth I will think 10 times before using this exchange offer I don't understand why you people are offering such offers which u cannot fulfill. Very disappointed will uninstall Flipkart

I have ordered mi note 5 pro 6gb/64 gb black during big billion days. After
Exchanging lenova p1m and hdfc instant cashback offer, i got
It for 12149/-. Mobile delivered today (10/13) and passed my exchange phone.
After 10 to 15 mins validation of exchange phone, delivery person has given
New phone and left my apartment. After 2 hrs, delivery person called me and
Told me that exchange phone having scratch on screen and you need to pay
1500 now, but i didn't agree for that. He came and collected the new phone
And give the exchange phone back, which was not in original condition. My
Exchange phone was having tempered glass, he ripped and returned back. He
Didn't give any receipt while collecting new phone back. I am note sure
What type of service flipkart providing. While complaining, they are changing the ticket sla ano resolution yet :- (

I have ordered goPro 2018 on big billion days on 14th of October. Today 15th of October it got cancelled automatically. When I enquired with flipkart customer care, they said seller cancelled it, so they can't revert it back. Actually it was paid order not a cash on delivery order. For My friends who ordered along me, it is not cancelled, that too they placed cash on delivery. If this is issue because of stock of product, Why can't they cancel
Cash on delivery orders? Why paid orders? As far as I noticed, that product never went on out of stock, throughout the sale. Even now it is in stock. Then what is the reason for the cancellation..??? Even I ordered a gimbel of my goPro, now I even need to return that also.. This is very bad. Hope flipkart will resolve this soon

Hi All,

I am writing this mail with huge disappointment from filpkart and their so called service as Customer service, who really not understanding the problem which their customers goes in. In the eve of Big Billion day i have purchased many products from flipkart which was very important and close things to my mind, things which i used to share my love and to my loved ones.

You all know in flipkart gives an option to their customer to maintain multiple delivery address which will help the customer to place an order and to deliver it in the address of their loved ones. But that feature mistakenly became my night mare which i am facing now. Please find my issue and which brought lots of disappointment in flipkart.

I have purchased a cot in flipkart mistakenly i have given my old address as my delivery address. I reailzed that mistake later and tried to modify the delivery address from flipkart application. In the order details they have given a menu option names "I want to change the delivery address of my order" but once i clicked the menu and navigates to next page where it has the steps to Add the new delivery address. "How can I add a new delivery address to my Flipkart account?". So i called flipkart customer care and explained my issue and expecting the solution for my problem, but their response was no it is not possible, and i asked them is it possible to ask the delivery person to deliver in my new address which is 2 streets away during the time of delivery and they said it is not possible and also not allowed as per their policy. Then i asked them to give some other option but as usual their response was sir it is not possible and not allowed as per our policy. Then i asked representative about the menu option discrepancy there is no answer for that. So as my known option asked representative to the senior person who can help me make the things to act. But unfortunately that person's representative is same as no difference from the junior executive.

My Problems are
1. If i would have bought some small size product, i could have do some effort from my side and go to my old address and collect. But in my case product is so big, which i cannot do it by myself.
2. I am ready to cancel and place an order with correct address, but the problem is huge difference in price of the product.

But by looking in this entire process i feel something fishy which these peoples are trying to do. I really don't understand how customer care run by without supporting the customer from his/her needs which he is not able to do in his/her application or in flipkart website. I have received a mail from flipkart's customer care support center for their service improvement. I hope this is the reference number of my call logs with flipkart. IN[protected].
through this mail i am requesting the senior people or team who can help in getting this issue resolved. Please understand that "Customer Care" is the team which should help in the perspective of customers not only for organization.

Note : I can provide you the orders list which i have ordered so far in my flipkart's account and current product order which i am mentioning about in my mail.

-Dinesh C R
+91-[protected]

My flipkart id is
[protected]@gmail.

My account block by flipkart and reason is i am purchased item from flipkart in this sale for selling purpose.

I request to flipkart to know how to block my aacount without any notification.

But every time same answer by flipkart... Our team is observed your account and move to block list.
And i am not able to see my previous order and current order...

And senior executive say to me your are not access your aacount anyhow lifetime...

I say simply to think
Any block event create after one notification... But i have no any notification for this things.

I picked up 2 mobile phones against exchange of old nokia smartphones from flipkart during the billion days sale. I fulfilled the checklist for exchange of old mobile phone, no cracked screen, no damage to charging port, no battery swelling and phone switches on and off.
When the first phone arrived the delivery executive said there is a corner scratch and refused to accept exchange. We paid the difference. During delivery of the second mobile the excuse given was wrong imei number entered. So basically both my old nokia smartphones were rejected. My mother who is a senior citizen, did not argue and paid the difference for delivery. I was in the clinic when this happened.
Is this how flipkart wish masters take senior citizens for a ride and make them look like fools? If you cannot honor your terms of exchange itself, then why do false advertising.
This is definitely wrong and unprofessional business like attitude from such a big establishment. Will be filing a consumer case against you for false advertising if you do not make good on your promise.