Flipkart Complaints & Reviews

Booked Samsung A7 and expected delivery was 14-Oct-18. But it arrived on 13-Oct-18 before schedule date while I was not at home. As per request it has been rescheduled to deliver on 14-Oct-18.

The delivery did not happed on 14-Oct-18 though the product was available with delivery boys.

Called customer call on 14-Oct-18 for the delivery status. They informed that you will receive delivery on 15-Oct-18 or max by 16-Oct-18 by 7pm.

There was no update on 16-Oct-18. While contacting customer care there was message that it has been escalated to concern team. and you will receive call starting from +9180679 by 18-Oct-18 1:00pm.

very bad experience even customer care pople are not able track the order or not able to forward the message.

It is very difficult that the same product and fresh product will be delivered to on 18-Oct-18 as well.

There is no option to exchange or cancel order.

I ordered ( Order No-OD[protected] a pair of jeans from Flipkart on Friday 12 October .The status of my order is shown to be delivered on the website even though I have not received my package yet .On further communication with their Customer Care representative i was informed that my issue will be resolved in 3 to 4 business days.
I was in immediate need of that pair of jeans and I am deeply grieved by this unprofessional attitude shown by Flipkart . This venture has mentally stressed me a lot.
Kindly take necessary action .

To, flipkart plus

Maine 12 october 2018 ko nokia 5.1 plus black 9589 main online payment de kar kharida
Order id od[protected] mujhe ecart logistics ke through 14 oct ko deliver kiya gaya
My invoice no is fabyqc[protected]
15 october ko jab maine box khola toh mere naye nokia 5.1 plus ki display puri tarah se damaged thi iske regarding maine turant flipkart customer care[protected] par phone kiya toh unhone 18 october tak replacement ki guarantee di incident no in[protected] but 16 oct ko subah 9:55 par in[protected] customer support ne mail me in likha ki replacement ya refund kuch nahi ho sakta

Iske regarding jab maine customer support ko contact kiya the toh this mail id is no longer in use likh kar aa raha hai

Sir i'm in deep trouble i'm feeling cheated i don't understand how to deal with them

Plz sir help me
Abhishek srivastava
Lucknow phone no [protected]

Mail id [protected]@gmail.com

I'm abhishek kumar, mobile no [protected] i placed order for redmi note 5 pro from flipkart.com before 11 days. I payment through credit card but nor be show item in my cart neither flipkart refund my amount yet. Customer service of flipkart is also too poor and too careless. Order doesn't show in cart so i am not able to describe order id number. I hope you will proper care about it.

I can't login into my account. Everytime i try it says "login unsuccessful please try in a minute" . I can't even change my password everytime i try it says unable to change your password please retry and if i try too many times it says maximum login attempts reached please retry after 24 hours. I have three orders about to be delivered and i really need to access my account. Please solve this ASAP. My user email id is [protected]@gmail.com...

I had purchased nokia 6.1 plus on big billion day (10/10/18) with offers and also availed exchange option. My exchange product was declined despite fulfilling the stated guidelines. I was still ready to get my phone by paying the extra price. I notified flipkart to attempt delivery of nokia 6.1 plus again and they agreed to do so. I was assured delivery within 2 business days after exchange was rejected. Later, the delivery wasn't initiated from their end so i kept on calling them and asking them why was i not getting my product. They kept on delaying and dodging my requests. Finally, they declined to deliver my product and are asking me to cancel and reorder. As a consumer, i am at a loss because the big billion day offers are now over and i would have to spill more money to get the same product. They kept on delaying just to scrap and nullify those offers. I can't understand why i can't get my product delivered now. This is nothing but cheating.

I have ordered Samsung galaxy on8 on 10th of October and changed with my old phone moto g E3 power. The Ekart delivery boy came and denied to take old phone. My old phone is in very good condition. Please check attached screenshots. Order id-OD[protected]
Today I have seen that my order has been cancelled automatically, while I have already told to Cutomer care executive that if they not take my old exchange phone then I will pay the remaining amount ₹2100.
But now they cancelled my order!

I am trying to login to my flipkart account for last 4 days but there was a message showing that my maximum attempts has been reached so please try after 24hours. And i had retried for past 3days but still i cant login to my account . Also i received a mail that i cant use flipkart account anymore /login anymore. My flipkart wallet contains 705Rs and it is very important to me. I had also called your customer support team for several times but there were no reply or use . So what am gonna do is that i am going to file a complaint to RBI and Consumer court for blocking my flipkart account with fake issues and for holding/or my wallet money . I also have my wallet balance proof and also some excused emails that i had reveived for last days and 2 of your customer care executives phone conversation which i have been recorded (1 senior representative). I am gonna file the complaint today itself by attaching all the proofs.

I got nokia 6.1 under exchange program. Wishmaster took old one plus and i got my new nokia6.1.in evening i started to get the call from flipkart local warehouse. That phone is damaged so we can not take it. So take your old phone and give back new phone otherwise we will deduct salary of wish master. Please let me know what to do? I have already complaint to tfn of fc but yet to receive resolution.

Flip Kart is worst and adding to grief customer service is more rude and unprofessional, They are just playing with the 10 days refund policy and making excuses. In the way customer support official talks is so rude and very humiliating. Does any one trying to take flip kart to Consumer court, please do let me know. I ordered a mattress which flip kart app suggested me to (Frequently bought together) with a bed, and now that is not what we wanted. And customer care official are so rude and unprofessional, VERY WORST SERVICE. WORST

My product is suppose to be deliveres on 18th october but since 15th oct flipkart is sending messege that the product it will deliver. Twice i receive the messege, so i stayed at home skip all the work that was planned awaiting for the product where in the evening twice i got thw messege that 'the buyer was not available ' when neither i got a call from the delivery man nor he came to my door step.
Second day, messege received tht the product will be delivered.. But this time, the delivery guy dont know the address, he does know hindi and english neither i do know the local language...
Such a poor service from flipkart never expected!!

I have ordered three hard-drive for my father personal use for store photograph.
and one mobile purchase for me and my friend..
And now flipkart blocked my account saying that i am reselling products.
How can they block my account. Please take necessary action on them. I work for Ministry of Defence. How can they insult me. If i want to do so, i can create multiple accounts, why i use same account.

Please check this. Thank You

Date of Invoice - 11/10/2018
Delivered being shown as 15/10/2018
Order id OD[protected]

I haven't received the product but it shows as being delivered, i have raised the issue with the customer care but he wasn't able to give me an apt reason as to why this happened? whether its misplaced or delivered to some other person.

Resolution- I want the product ASAP

I order a book but I received another item.I told them to return.. They agreed but then they cancelled and then I again told them to return they agreed again but they cancelled then...they are misusing 10 days replacement policy .then I called in flipkart someone told me that team will call me but no-one called me. Then I called again in flipkart again they are saying they will forward complain.. What the hell flipkart is.. I will never buy any product in future from this company.. I ordered 4 books.. 2 books are duplicate many spelling Mistake and very poor quality.kindly give me my book ASAP

Hi Team,

I had purchased RK Aquafresh water purifier on the basis of product was "flipkart assured".
Order Id: OD[protected].

The product has reached but needs installation on wall mount. I tried to call seller on provided toll free no. [protected] for demo and installation, they directed to another number where they can be only reached through WhatsApp msg "[protected]". After messaging to this number I got response after 20 hours with another number to be contacted "[protected]". Now this number is not reachable .

Hence I decided to call flipkart care where I recieved very poor response.

On calling they said the product doesn't require installation and they will not be able to help me with any thing for this product.

I ask them to contact the seller and arrange a callback for which they straightly denied but 1st executive have me another no. "[protected]". Again I received no response from this number.

I again called back flipkart executive "Pulkit" for same briefed him same thing again, he straightly denied that he
Won't be able to help me. I asked him to get myself contacted through seller or cancel the product. He said nothing he can do so I asked him to connect me to senior person over there where he denied at first case saying he will not transfer this case to senior person as this is not the issue for flipkart and after fighting back with him than he lied saying they all might busy in meeting and hence could not transfer. Later he said they all are busy with other call so no one is responding. I said I would be waiting for the senior to response and won't disconnec till than.

Pulkit your executive has purely mistreated with me by telling lies every time. Later he disconnected call saying he could not hear me and never transfer call to senior.

On no reponse from product seller or flipkart executive niether your senior executive attended I am writing this big message.

I hope I would get positive response from here.

Why does flipkart does not check on seller?

How do you make this product flipkart assured if seller has such a pathetic service ?

Such a poor flipkart telecalling service is not expected and needs to be investigated?

I request for a quick response for my product. Either take this product back amd refund or arrange for seller to call and provide installation/ service on time.

Regards
Karan Shah

Someone made a fraud transaction from flipkart of rs 53990 on 12-Oct-18 at 18.23 through internet banking. My account number 9031 last four SBI. Could you findout who did the transaction. I had to block my user id due to this. This is so samefull that flipkart customer care number does not allow to report a fraud. Are your solution architects so out of their mind that they cannot anticipate such issues. Shame on flipkart. This is why companies like amazon are successful.

I have ordered LG 188 L Direct Cool Single Door 4 Star Refrigerator (Scarlet Orchid, GL-D191KSOW) from flipkart, the description it is saying that its 4 star Refrigerator but they delivered the 3 star Refrigerator . the order id is OD[protected] . their services were not availble near my home so i have given hyderabad address. from hyderabad to my home it costed me around 1500 for shipping. when i openned the product in my house it was 3 star Refrigerator. Then i called flipkart customer care they are saying that we cannot take product from your home as the deliver address mentioned in order was hyderabad they are asking me to bring the product back to hyderabad.
And there is no replacement for this product and refund is available if i return this product i will loose 3000 and two days time.
when i enquired about LG 188 L Direct Cool Single Door 4 Star Refrigerator (Scarlet Orchid, GL-D191KSOW) its 3 star not 4 Star.

offical website of LG it is showing 3 star but flikart is showing wrong information to customers and cheating loyal cutsomers saying that its 4 star.
As a human being they earned some faith by delivering few items in correct way once customer belived them they simply dumping wrong produtcts. i appealing a serious action should be taken against them . there are lots of people who are being cheated by this kind of tricks.

Please find the attached screenshots.

Order number: OD[protected]. I placed an order during flipkart sale from 10th-14th oct 2018 and order a Asus Zenfone max pro 1 and I see the price of 11700rs. Without notifying me flipkart cancelled the order. Now the price of the product is 14999rs which I cannot afford. I purchased the mobile at 10th and I recieved the cancelled sms on 16th of Oct. So flipkart has my money for 5days. They know that they don't have stock of the product and when I spoke with customer care they told that the seller don't have stock for the product so seller cancelled it. However, they shipped the product on 13th, on 14th they called me and informed me that product will deliver. I was not available in the evening, so I asked them to give me product on Monday. How they cancelled and sent back to the seller without informing me. Flipkart has to send me the product for the same price which I paid. Flipkart reverted the money. But I need a product for which price I ordered

Received pocof1 on 12th october, after opening the package i found there is no accessories, only handset and manual is present. Due to this incident i am unable to charge my deivce as it is out of charge. Phone is also not turning on also. Not sure if phone is ok or not.
Now coming to another big unexpected issue,
Unable to return the product because i am unable to login to my account.
No response from customer care support almost 4 days passed.
Received a mail couple of times,
"we'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use. This would also mean that you will no longer be able to login to your flipkart account"

I have placed my order of Redmi note 5 pro in exchange with redmi note 3 on 12th oct, 2018, I received a call from courier boy that he is out for delivery be at home and ready with your product and cash no one came till 3 days so i tried to contact customer care they told me i will received my order before 17th oct 2018, on 16th oct morning i received a message from flipkart that my order was cancelled without any reasons.