Flipkart Complaints & Reviews

Placed order for vivo v11 on 12th oct, order id: od[protected]

Offer: exchange my redmi note 3; 3500 (Tested on their portal) + 3000 (Bump up discount), total 6500 rs exchange value

So called ekart delivery boy reached on 17th october and that prime minister rejected my phone stating that it has been opened!! Which actually never happened.

Flipkart guidelines:
Checks on your old handset
1. The details of the brand, model and imei should match the details provided by you. - done

2. The phone should switch on without being connected to a charger & battery should not be swollen. - done

3. There should not be any physical damage on the mobile body including charging port. - absolutely na

4. The screen should be intact without dead pixels, spots, lines or static on any part of the display. - absolutely na

5. Screen lock should not be active (All forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock - needs to be deactivated). - done

6.in case of apple phones, icloud account should be dis-associated/unlocked from the phone. Na

7. If the checks fail, your exchange item will not qualify for pick up. You can still get your new product by paying the value of your exchange item via cash at the time of delivery.

Had to give 6400 in hand as i was in urgent need of the new handset!!

Now what i need is visit to flipakrt executive to my home and take away my redmi note 3 and handover me the cash rs 6400 (Which i handed over to ekart guy)

Don't know why doesn't flipkart mentions so many points for second hand handset exchange, simply mention that you need brand new scratch less unused handet... Problem solved!

Now flipkart do need to take some proper action to resolve this issue.

Dear Sirs,
I cancelled the above ordered item, since the product package kept inside Flipkart's closed cover, was found tampered and a part of it namely, the tag with string, was missing and there was no invoice copy also kept inside. And the colour of the item is also different than what was ordered. Fine, I would have accepted even a different colour, but not the tampered packet without its accompaniments stated above. On cancellation I received an SMS Flipkart, as under:

"Return Request Accepted: The seller has arranged a replacement for Bizone ... from your order with order ID OD[protected]. A Wishmaster will pick up the originally delivered item by Tuesday, Oct 16, 2018. The replacement will be shipped within 1 business day of the pick up. Please keep the item in the product box along with accessories & tags ready for pickup. Please check your email for important details to ensure a successful pickup."

Flipkart messenger came to collect back the replacement requested item on 16th Oct 2018. As he could not give me any acknowledgement for having received the item from me, he returned the item to me stating I should speak to the customer care people..

I did not get any SMS for further course of action from flipkart, , but on checking flipkart account online, I was taken by surprise that they have cancelled my replacement request.

I fanatically tried their customer care numbers but to no avail. I thus posted a message in their website from my account after which, I received the following message:

"Hi, We've been trying to get in touch with you as requested but we haven't been able to do so yet. We'll call you again by 17 Oct, 03:00 PM to help you with your concern. Please be available for a speedy resolution."

Someone from customer care tried twice but due to mobile tower and signal issue, could not even express anything. and never called back.

I want flipkart to:
1) Send Replacement of the complete item as ordered in an untampered packet
2) Send the original Invoice along with the consingment which they send usually
I guess, the packet has been opened and tampered enroute somewhere.

Please help me soon
Thanks and regards,

P. V. Parameshwaran
No. 28/29C, R. C. Illam, South Wing, 2nd Floor,
Mathrushree Layout, Margondanahalli,
T. C. Palaya,
BENGALURU - 560 036
Cell: [protected]
WhatsApp : [protected]

I am placed one order for flipkart 11th october. Still not processing my order. Low price deals are flipkart not processing quickly. Cheating the customer this type of deals. Kindly help and processing my order. 7 days completed but not processing. But my other orders are processed quickly
Order date:11th oct 2018 order id od[protected]

It seems, Flipkart or Logistics is hiding something by mentioning the generic reason - "Misroute (Same City Misrouted)"

My Order = OD[protected]
Expected Delivery date - 13th Oct 2018
5 Days gone, same status, Flipkart Customer Care saying, Unforseen Issue, what does that mean, dont' you have complete details from Logistics, such a worst communication gap between Flipkart and Logistics.

I have been trying to login to my flipkart account link with email address [protected]@gmail.com but i always received an error msg "login unsuccessful, please try after few minutes". I also tried to reset my password many times but it always says "unable to update the password". I have been facing this issue from last three day and i had contacted the customer care so many times on call as well as on email but they are unable to resolve my query.

I had ordered an redmi note 5 pro on 12th oct through flipkart and it's an fassured product which is showing it will only delivered by 18th and when i try to track my order through flipkart its showing return. Without discuss with me my order is cancled and not deliver to me. My order is return without my knowledge. Please give positive reply.

Order id is : od[protected]

I have ordered mobile phone with price as Rs 9898/- in Big billion days, Expected delivery time was 15th Oct 18. On 17th Oct 18 I received mail from Flipkart saying, Seller will not deliver your order, so cancel your order from your end and reorder the product.

I was able to see the same products are available in this seller (Vision Star). But still they are not shipping my product. And if I reorder the product then now seller increased the price after big billion. Ideally Flipkart should be replace the order with the same price and not from our end.

This should be purely considered as breach of contract.

Flipkart customer care is worst and harass the customer by using such fraud techniques

I am ankit dixit and i have ordered realme 2 mobile phone on flipkart big billion days sale and i have paid online with hdfc credit card through which i get 10% discount of rs1100/-. Flipkart has cancelled my order without my permission and they are suggesting to place a new order but they are not giving me the same discount due to which i am getting a loss of rs 1100/-. Please help

Shipment has arrived at nearest hub 2 days ago, but delivery not done till now. i have done so many call to customer care that i can pick my order from your location because i have to go out of station for 1 week. but no support form flipkart.
My mobile no. [protected].
order No. OD[protected]
Delivery date is 17th October 2018.

If today it will not get deliver than i'll cancel my order.

Hi team,

I am not satisfied with flipkart service always I am getting defect product.last year I had purchased moto E4 plus and I complaint the flipkart about defect piece they said we have only 10 days replacement policy so we cant return and replace it but I have made online complaint on 6th days but they rejected my complaint and they didn't bother customer problem .I got Moto E4 plus with multiple issue(mother board issue, dual sim issue, network issue, 4g issue, heating issue) I went multiple times in services center also but they also didn't resolved my issue .Seems flipkart actual meaning is stress given to customer instead of happyness..

Now history again repeated with me I didn't do any online shopping from flipkart from last year incident but this time my husband order vivo V9 online for surprise gift for me and I was not aware that he has order from flipkart..
Let me tell you all issue that I got in vivo V9 product
Seems used mobile due to following reasons
Got 100%charged mobile
All app were installed and I can see all bad videos in YouTube
What's app is installed
I can see in mobile data set 26th July 2018
Charger and ear phone is not seems originally product color different in ear phone and charger wire adapter is white color but ear phone and charger wire is light blue color.
I have trying to raise online complaint from flipkart customer care but they are not listening but complaint and keep my number on hold, I tried more than 20 times but no response.
Now my question is from flipkart why are you making fool to people you are providing fake product to people wish flipkart should be closed not seems customer supportive in any way.so giving fake product..

Thanks,
My registered mail I'd: [protected]@gmail.com

I ordered flat sandals, i wear size 8 but its 1 size larger for me. I m trying to return it since 2 days from app/website but its showing something went wrong neither i m able to get the refund. I got one tempred glass which i m not even able to return, its 1 inch samller than actual tempered glass all waste of money in big billion sale worst of all i was not even able to review the product. This is my second and worst experience with flipkart.

I have ordered poco f1 on 10.10.2018 via order no. Od[protected], the delivery date is 17.10.2018. Today is 17th oct, still the product is not even packed or dispatched from the seller (Vision star). I dont know why they are delivering the product and flipkart team is so helpless to seller that they cannot ask their seller regarding the query and provide us satisfactory answers.

Everytime the complain numbers are being generated and flipkart customer service ask us to wait & wait.

This is not done. We need the satisfactory answers from you/seller.

I have booked redmi note 5 pro on 11th of october '18. But my order has been cancelled at salkia hub on 16th of october'18 without any notice. I have not cancelled the order. Please do something. I need the phone urgently.
Order i'd:[protected].
This should not be happen. Flipkart is a famous online shopping store. This type of neglegency at your end is very herm full to you.

Sir i have purchased 13 different products on big billion day till 15 october 2018 it showing order confirmed and some dispatched but suddenly on 16 october 2018 all items showing as cancelled if i contact customer care they are not helping they are saying sorry we are refunding your money. They not understanding we have waited for big billion day to get good offer and purchased they are easily saying they will refund by cancelling orders. I need they have to send whatever orders got confirmed

My order id - od[protected]
[incident: in[protected]]

During the sale big billion days i place an order for mobile asus zenfone 5z (64 gb) on 11th oct. At 12:34 am, as it was under a huge discount of 5000 and additional 10% discount using hdfc card. Rs 22898 was deducted for my phone and complete mobile protection plan.
All was going fine till oct 13th. My order was confirmed, product shipped from bangalore to delhi, and finally reached at the ekart logistics model town hub on 13th oct at 7:34am.
On oct 15th in evening, i received an sms informing me that my order has been cancelled and the refund will be initiated. I called in flipkart to know the reason behind cancellation without any intimation. There they said that my was cancelled by the seller due to bulk orders, i replied that i have only made a single order for asus zenfone 5z and paid for a single phone then how it is a bulk order. I asked for the order ids for the bulk order, which will prove that i have made bulk orders, but they didn’t help.

I would like to full information this subject sir so try to andstan i know fraud / black calling [protected] vivek kumar are call me and calect same many 8500₹
On this offer so kindly action this person and contact me 1st you ragistrad gift than we are delivering in your home tata necoxn car
Otherwise i come dehli and complen your company..

I am writing this in utter dissatisfaction from the customer handling of flipkart. (13th-oct) my phone was scheduled to get delivered. The delivery executive came and examined the device and said he was not qualified to take any decision as he is a junior. He requested me to wait for his senior to arrive. Apparently, i was told that the senior guy would arrive in 30 mins. But he didint. After i called that junior executive now he is saying that his senior is busy. So i told him to give me his number. After getting the number i called him up. [protected] is his number and his name is tapas. After calling him, he said the junior executive is doing what he is told and assured me not worry as he would arrange the delivery of the phone by (14th). But he requested me to keep this confidential and told me not to report this to flipkart customer support. I as a customer i was trying to cooperate as much as possible. That day (13th) i got a message that your product delivery has been canceled as exchange item was rejected. Now the thing is that guy tapas didn't even come to my home to check my device. Then today morning when i called that guy tapas he is saying he cannot deliver the product and told me to do further communication with flipkart. Then i was trying to explain him why i got the message that my exchange item was rejected? He said that 'don't go by the policy and if you go you might not receive the product.' so as you can see this a complete case of fraud. He canceled my pick up and delivery that too when he himself didn't come to check the old phone. Do you understand your level of customer service and training of delivery guys? Now when i called the customer care i was told '100 times sorry'. Look i don't need sorry or 'inconvenience is regretted'. I want my phone. Then after almost 40 mins of discussion all flipkart could manage that a resolution would be provided. There is not a single scratch on the display. Battery works perfectly fine. Charing port working fine. So what are your expectations? You want to take the phone as a brand new one?
Now according to this incident: in[protected] i am yet to get a resolution by 18th-oct
Now today morning (16-oct) i got a mail
(Ref: incident: in[protected] saying you pick up item has been rejected however if i wish to pay the extra amount i can get the phone. Immediately i mailed that i am willing to pay the amount. Then after 6 hours today, i got a mail that the order has been canceled. Can you imagine how fake flipkart's customer support is? Immediately i called the customer support and all they could manage to say that it was their fault and request me to book a new phone.
My emi is generated, i have all the back cover and tempered glass and now flipkart wants me to book another phone and also wont let me avail big billion day offers.

I have ordered pigeon favourite electric kettle on 10th oct 2018.
Order id:od[protected] and the expected date is 16th oct 2018.

On 14th oct 2018 i received a message at 2:06pm that "dear customer, your flipkart"pre-paid"shipment awb[protected] is out of delivery by ecom executive ph no:[protected]. Pin:[protected] again 4:35pm i have received another message that"your flipkart order awb[protected] was undelivered as you were not available. For further instructions, click... Link..."

I didn't even receive a call from delivery person.. On 17th oct 2018.. One person made a conversaton with me but that persons voice was not audible..
And he has disconnect the call then that guy didn't even call on 2nd time... I don't know who is that person he is very lazy...

I want my product on this day before 4:00pm... I'm going to my hometown i need to take that product to home... Reply back asap.

I ordered lenovo ideapad 330 on flipkart during with order id : od[protected] big billion sale with an exchange offer of my old laptop which was valued rs 10, 000 by flipkart. It was mentioned in the terms and conditions that if the laptop does not qualify for exchange i can still get the laptop after paying 9900 to the delivery boy. My laptop didn't qualify for exchange but flipkart refused to give me the laptop even when i was willing to pay remaining amount and they cancelled the order from their end stating that the seller refused to deliver by accepting remaining amount. How can flipkart refuse to deliver the product after mentioning that we can take the product by paying remaining amount

Please ban on this sales. The most product are found damaged and that's why sale in lower price and after online booking, the product will found damaged and return by customer. Its only for flip kart add. And no replacement and automatically cancelled without notify to customer and refund in there account. For offer product and its businessmen strategy to cheat people and make money.

Its waste of time and money and playing emotion of people.

No any act for online business. The act should be the ïf you offered than provide good service. No cancellation and fulfill customer requirement otherwise pay fine for costumer.