Flipkart Complaints & Reviews

I have purchased TV from Flipkart and it is defect product and same has been placed for replacement on 26 Sept, 2017 and till the date they have not replaced product after giving several complaints to Flipkart and not refunding the amount, kindly check and help me.

My flipkart account has been deactivated but now when i want to reactivate it it's not happening.
Whenever i try to reactivate my account by my phone number it shows invalid and whenever i try to login by my email then it shows that account doesn't exists. I'm not able to use my flipkart account as it is not activated.
Please help so that i can reactivate my account.

From : balakrishna pai,
Reference order no. Od[protected] canon printer.
Sir, i have bought canon printer g2002 and delivered to me on[protected]
By flipkart. I asked the procedure for installation to the delivery person but
He told that they inform flipkart about delivery and intern flipkart inform canon for its installation. But till[protected] no person has contacted me
For its installation.
When contacted the customer care, flipkart, i am told that it was not their
Task to make arrangement of installation for any product brought from flipkart. If it is right, then who has to arrange to install the product?
I deeply regret for such attitude of flipkart.
I am sad to bring the product from flipkart.

Flipkart is troubling us from past 20 days. I gave them my television and money, for this Flipkart gave me new television. The delivered piece was damage. For past 20 days I'm frequently calling them for assistant, but no positive result. Flipkart has cheated me. Whenever I call them they tell me that they will send a guy for enquiry, but no one comes...

Flipkart — remain: I don't receive refund

1 Review
De deepak1996 on Oct 8, 2017
Mark as Resolved
Order ID: Hello sir My ORDER ID - OD[protected]

I don't receive refund amount Lenovo k8 plus my order id ORDER ID - OD[protected]

My mobile number [protected]
25/09/2017 ko mene Lenovo k8 plus purchase kia tha sir Ye order 27/09/2017
ko saller ne cancel kr dia
Or refund Successful bhi dikha rha par Refund mujhe nhi mila. Aplog ka Refund promised Day 7/10/2017 over ho chuka h par mujhe refund nhi mila bank bhi gya tha o log bole flipkart nahi bheja h sir agar mera refund 15Oct tak mujhe Nahi mila to mein Consumer Court me case File karunga Flipkart ke against

I oredered redmi mobile id (Od[protected] and opened instead of mobile stone was there. So gave replacement request and call to customer care. They told me to wait till october 9 special team will contact me. But no one contact me and they simply cancel my replacement request also. You can trace by imei number. Really i am not happy with this. Please resolve my problem soon

I have bought asus zenfone 3s max (Black, 32 gb) in the exchange offer. It was hanging and automatic key pressing problem from the very first day. When i was opening whats app or messenger it was automatically writing random words.in dial pad also i cannot enter the desired number, rather it is automatically writing random numbers (1 and # frequently). Within 10 days from the date of purchase, i requested for replacement. They sent a technician. What he did. He just reboots the phone and goes away. After 1 hour i was facing the same problems. I told to flipkart. They sent another technician. He came and restart (Switch off & on)!!!
After that flipkart reject my return request, says that the technicians said that the customer is happy and the problem is resolved. Now, what to do?

Before i cancelled one item in flipkart. I got refund in my wallet rs.257. I want to change the amount to bank account from wallet. I lost my registered number. So if i change the amount to bank account it asked otp. But am already update my new number in my flipkart account. But the otp message was going to that old number only. I cant order anything for that small amount. If i ordered something add wallet and from my atm card, that is also...

My shipment no[protected] which delivery date was 07/10/2017as confirmation sms by flipkart and ecom express but till now (09/10/2017) my product is undelivered. Can you tell me the reason why ecom express undeliverd my product till now. After inform into the ecom express customercare they have not any respons about to delivered the product. And also delivery man can't delvered product as my mention location.

I order moto e4 plus on the sale days dated 6. Oct. 2017. On the delivery day we on flipkart website midnight early 11:45 pm that our order was canceled. Then i call coustmer care. But they can not setisfy me. They said now u can do order now & get your product. But i say i am losing rs. 1360 on now order. Beacuse i order this on sale or debit card offer. So they reply now we can not say about this if you want to your product now you pay rs. 9999 (Real prize of mobile after sale) & get your product. Otherwise i have no any soluations.

Hi,

I am daily calling for flip kart call center. But not give me proper answer to me. Actually we cancel my order (Oppo f3 gold & power siska). But till time not received my refund amount. I am daily call & only one answer to provide me, sir 24 hour then your refund received your account, but till time not received.

I am waiting for your reply on this.

Thanks,
Chetan
[protected]

I have ordered woodness engineered wood almirah order id : od[protected] dated 24 sep. 2017

This is the worst ever experience i have faced with flipkart.

Product was scheduled to be delivered on 4 oct which was shipped on 26 sep 2017.

From the 4th october to 9th october, i am asking about the product shipment details or refund process from flipkart customer care executives from junior level to floor area manager level (I will name few - mr. Pushpendra, sr. Executive officer; mr. Shubhendu shekhar jana, floor manager; ms. Mansi, sr. Executive. Mr. David, floor manager etc.). What i have observed is flipkart customer care executives don't have any powers to resolve my problem, they are just saying that they understand my problem, nothing else. Neither they are able to give information for my product delivery details because of large category type product nor initiate refund for the same. They are toothless set up made for customers.

Further, flipkart complaint management system is also poorest, which can't resolve the grievances within stipulated time.

Moreover, the flipkart system to disallow customer to cancel their order during shipment is also draconian while your peers like amazon and paytm are allowing the same. Who is accountable for this delay in my order delivery? This is the question, no one from flipkart side answered. Flipkart have taken my money on 24 sep 2017, now i want my money and they are not refunding. Flipkart cannot play this game according to their wish keeping my money as well as product with them.

Shame on flipkart team.

During big bullion day sale, i ordered a phone, where 10% cash back offer was expected. Refer to order "od[protected]".
The 10% offer did not happen and when approached flipkart after completing the order, flipkart said sometimes incorrect din or the transaction has to be done via phonepe.
But see the attached screenshot, which clearly says that offer is valid on 'all sbi debit and credit card transactions except corporate and commercial cards, and internet banking'
I did the transaction via sbi e-card which is easier to do and straightforward and frequently & safest used way for online purchases, though i have my own debit card and sbi account (Looking at the offer)
Now flipkart is denying the claim and since the product is not returnable (Its a phone), i cant return it.
I trusted flipkart to resolve the issue and that is the reason why i did not immediately cancel the order.
This is really embarassing and is flipkart misleading consumers to buy product on false/hidden fineprints which is unfair trade practice.

See attached picture of the details.
I expected flipkart to provide the refund, not the seller as i have been buying on flipkart since years (See my purchase history).

Order ID: OD[protected],
Since I have purchased this product it's mechanics not working properly and it was never attempted to repair it and previously return request was approved and still not refunded and now they say refund is rejected. Even after plenty of complains no action has been taken.

Hi team,

It is first time i am facing issue with flipkart deliver. Give you brief about my order:

Name: gaurav thanvi
Mob. No.: [protected]
Order no.: od[protected]

I order lg microwave oven (Model: mc2886brum, black) on date 21 september and received my product on 27th september after 2 days delay. But it was shocking to me as the product delivered to me was not the one which ordered, they delivered me wrong product which was very embarrassing g for me as it was a gift which i have delivered to the friend’s house.
Still i controlled emotions, and had word with flipkart customer care and they asked me raise return request and assure that issue will get resolve in next 3 days. I raise return request mentioning my issue on 3rd of october after which i keep on getting call from lg customer care for demo, without receiving the original product, no action from flipkart. It was awful experience with flikpkart.
Please can you look into it urgently.

Hi, oid:od[protected].
I have ordered home city sofa 3+2 worth of rs 52000 on sep 1st with given delivery date as 3rd oct, missed delivery date postponed to oct 6 and missed that date and updated date to oct 10 and as per the response it will also miss, worst experience ever with flipkart. I have learnt a good lesson that we should not buy a high value products in online especially in flipkart store. I have communicated 5-6 times to customer support but they are just saying it will be delivered today... Or tomorrow. I am thinking of going to consumer court as i have put 52000 rs at your bank and am waiting here with empty hands..😡 some one please have seriousness in solving this issue. I will never ever buy a product and never encourage any of my friends to buy and i had enough with this. On this thursday i am definetly filing case against this issue.

I purchased a vu 4k 45"tv on september 22, 2017 and it was delivered first on 27th september, 2017 and to my surprise after installation the vu tv worked for a few hours and on the same day evening stopped working. I complained vu customer care they asked me to request for replacement from flipkart stating that the tv is under 10 days replacement policy.

After that i called flipkart and they helped me with my replacement request however the flipkart customer care executive was not well aware that instead of providing me a replacement he cancelled the order and processed a refund request. Out of frustration, i have to call them back again to rectify whats going on? To my surprise another executive informed me that i have ticked on my account requesting for refund for vu tv which was not right. I spoke to flipkart previously for more than 45 minutes and clearly asked for a replacement of my vu tv. I then again requested to cancel the refund and process for replacement, which the executive did.

After repeated calls and attempts to contact flipkart they finally started my tv replacement process, until then it was okay. The real problem started when my vu tv which was not working got picked up by the executive from"ekart logistics"on october 5, 2017 and gave me an acknowledgement for the same. I repeat he was here only for the pickup of the vu tv which was not working. He did not brought any new vu tv.

And then finally i got a message on sunday october 8, 2017 from flipkart that my vu tv will be delivered on october 8, 2017 between 7:00 am to 9:30 pm.in the evening the ekart delivery guy came to my residence with the new new vu tv and was asking for the vu tv that has to be picked up.

I happy to hear that he was here to deliver the new vu tv and was shocked to hear that he is here to pickup the tv which was not working earlier. I told him and showed the acknowledgement of the vu tv which was picked up on october 5, 2017. Then the ekart executive made repeated calls to his office who in turn asked him to bring the vu tv that he is here to deliver.

I immediately called flipkart and reported the issue to them and requested for an instant resolution from them but they only made me wait on the call by constantly keeping me on hold and after 45 minutes the senior executive tells me that i will be provided with a resolution by october 11, 2017.

For gods sake i am not asking for for resolution. I just need an answer, why is it happening to me in the first place?

Only impotent and inefficient people are working with the flipkart customer support and ekart logistics.

The problem is very simple, just call the logistics check the tracking id's and verify whether the tv is picked up or not they will get the answer. Why did they don't check their systems/records and give inconvenience to the customer, i still don't understand?

They (Flipkart/ekart) must learn"customer service does not mean providing inconvenience to the customers and apologizing again & again and also that they need training and potent & efficient people to resolve customer issues".

I bought a syska power bank and from the first day of its use it was troubling me, like after its battery get drained after its use, even after keeping it on charging for 2 days, it doesn't turns on then i thought to let you guys know about it, then again after two days i tried and it starts taking charge. So i faced the same problem many times and now from last one month its not taking the charge even after keeping it on charge for 4 days, please do the needful

Hi everyone,
I order red mi 4a on flipkart (Fake kart) on 21 sept. Which was expected to be delivered on 25 sept.
But on 25 sept they told me to wait for 28 sept,
Later on 28 sept they told me to wait for 29 sept,
But on 29 sept they told me to wait for 3rd october,
Later on 3rd october they told me to wait for 4 october,
Later on 4th october they told me to wait for 9th october,
&kn 9th october no response from them.

I have been tired of trying to call them every time.

I have been mentally harassed as everytime i have to explain my issue to these cheap people, and get the same monotnous reply. And no help whatsoever, the same answer every time that "i can understand your concern and we will work on it", but no work actually happens backstage.

Please do something about it as this is very lathargic and mentally i have been exhausted, i have spent more on calls than on the product now. Very unprofessional behaviour. Don't buy anything from flipkart.
Don't pay online to flipkart. Use cod. For this cheap fake kart

I have ordered seagate 1tb external hard disk on 6th. When i was ordering it shown expected delivery date : by 7th of october 2017. So only i have ordered and i have mentioned same that i need it by 7th and mailed to flipkart customer care by expecting that they will take care of its delivery time.
Today 9th. Today got delivered but delivered defective one.. Again need to wait until 11th of october it seems..

Trusting flipkart is customer's mistake? I have paid amount from credit card.. If i cancel the product also it take 4 to 7 working days to refund my amount to card. So cant cancel even..

Paid amount.. Delayed delivery.. Got defective product.. Again waiting for replacement..

Sitting like a fool as by paying money before.. Made a mistake by trusting flipkart..