Flipkart Complaints & Reviews

Hi Team,
I have purchased a Moto E4 Plus from Flipkart on 13th July 2017.
It was not working properly, typing issue. Then I have requested for refund. After the successful visit of technician for the confirmation of fault, I have received a replacement on 27th July 2017. This replaced phone was suddenly stopped working on 28th July 2017. It had gone on dead state and was not getting on. Then I again requested for replacement. Then technician has visited on 1st August 2017. He checked the phone and found that phone was not getting on. It was dead. He has accepted the issue and written down the issue. I have also taken a photograph of the acknowledgement of the remark given by technician.
Then on the next day when I called the Flipkart customer care, they said that I will receive update by 5th August 2017. I did not receive any update. Then I again called customer care and they said that they have some issue in server I will receive the update by 11th August 2017. I also received an email from flipkart saying that I will receive the update by 11th August 2017.
But I did not receive any update. Then again they have sent an SMS saying that I will receive update by 20th August 2017.
And on 20th August, they sent an SMS and email saying that my replacement/refund has been rejected.
As discussed with the customer care representative, I had also shared the acknowledgement of technician visit with flipkart on email.
But they are not accepting my replacement/refund.

I have attached the acknowledgement photo.

Regards,
Vishal Kengar

I have placed an order for a vu 32"tv, order id - od[protected], on 15th july. The order got delayed 3 times and that's when we contacted the customer care. They were completely useless. They asks for a 24hrs resolution time every day when i make the call, but will never resolve it. Eventually, sometime at the start of august, they order got cancelled automatically. The woe didn't end there as they didn't initiate the refund from their side. I had to follow up quite few times to actual get it initiated.

After this incident a customer care executive called me for apologies, which obviously they didn't mean. He said one wonderful thing that i can place the order and we will make sure to provide special attention on the delivery. Unfortunately i fell for it and placed an order, id - od[protected], for vu 39" hd tv. And "surprisingly" the order is delayed this time as well. Just started contacting the customer care 2 days back and they already asked for resolution time of 24hrs twice by now. Seems like the same story is repeating. If this complaint reaches somebody concerned from flipkart's side, could you please get an answer for if it's deliverable or not and resolve this at once?

Your order with flipkart.com [od[protected]] has been received at august 8th.
I have started using on monday. I had faced a issue of my mobile battery was drained quickly.

So i have raised a refund request to the flipkart. The customer care said that me to reset for trouble shooting my mobile.
I reset my mobile and started using it.

Even still am facing same problem. Again i have raised a refund request. They arranged a technical person to check my mobile. He was checked my mobile with disable everything and started video recording for 20 mints.

But the time my battery was drained up 12 percentage.

He said we only consider 15 as a battery defect with in 20 mints. How will check my mobile battery draining or not in 20 mints

What's the major difference in 12 and 15 of battery drained.

Even still am facing the same problem in my mobile.
I am not satisfied with this product so i need my money back. Otherwise i file a complaint against the flipkart.

If my problem is not solved means the flipkart will face a legal problems.

I am for a positive response from you end.

I've purchased an item from flipkart. I wasn't satisfied with the product so i returned it on 16th to the delivery partner and received the receipt for the same. But till now i didn't got my cash back. I want refund but it isn't initiated yet. Iam a student and i need this money urgently. Kindly refund my money.

I issue this legal notice for your strict compliance:- i ordered a
Sanyo nxt 80cm (32) hd ready led tv on 12.08.2017 through online for
Rs.14, 487/- in order id no[protected] and the same is paid
Through my credit card on the same day. The delivery is scheduled to
17th aug 2017. But so far the shipment was not delivered. I
Repeatedly contact your company and poor response from your company
Side. On 18.08.2017 when i called your company, your executive told
That the matter will be resolved on or 21st aug morning. But it is not
Resolved and damn excuse was told by your executive on 21.08.2017. Due
To you non delivery of shipment i was mentally shocked. There is
Insufficiency of service on your part. Due to your act i suffer very
Much my valuable time to search and contact your company. You done
Grave mental agony. When i contacted your company through phone your
Executive give a evasive reply and ready to face any legal action
Taken by me.in the evening of 21.08.2017 your executive contacted me
From the contact no.[protected] and forced to cancel the order on my
Part. I am not interested cancel the order. Your executives demand
For cancel the order from my side is illegal and high handed one.
Hence your company and your executive are required to tender
Unconditional written apology and pay the shipment cost and rs.
1, 00, 000/- for the mental agony caused to me by your insufficiency in
Service on your part immediately. Failing which i will proceed in
Consumer forum and all other and necessary proceedings to safeguard
The consumers protection and the online fraud.

Kindly acknowledge the same

K. Muthukailasam, b. Sc., b. L.,

Advocate,

Roll no ms1157/1993,

31a, nainampatty,

Idappadi-637101

I purchased swipe elite star - 4g volte (Gold, 8gb), order id order id: od[protected] from flipkart on[protected]. Its speaker is defective and software also have problem. So i applied for replacement. Their engineer's visited us and also confirmed that its speaker is defective but mobile is working so they refused replacement.
My concern is when i purchased new mobile, then why to take defective piece.

Hi there,
My order id is od[protected], product delivery was good and on time. The main concern here is with the product as www.flipkart.com has mentioned about the product on the website, the product doesn't hold that attibute at all. The wireless lan or wifi is not present in the laptop but while selling they had mentioned as "wireless lan - ieee 802.11 b/g/n but there is no 802.11 no b no g and no n overall that device doesn't have wifi.
And i had complaint multiple times regarding the product but flipkart is cancelling the request by saying that"the request can't be fulfil from seller".
I want my problem to solved.

Thanks

Dear flipkart team,

I bought a hindware chimney from your online portal. Today this product is delivered on time. First of all thanks for on time delivery.

Today morning courier company guy called me for delivering this product and says please ready your id proof copy ready. When i refused to give him any proof then he denied for delivery. Then i called up to your customer care, i explained her (Jyotsna) all the instance. I give her the contact number of that courier guy. She hold the line and says sir i resolve the matter no one ask for id proof he will deliver the product without giving id proof. But unfortunately i receive the product after giving him id proof. No body was there from flipkart to resolve my problem. I was not at home on that time and they people argued with my wife for not delivering the same.
I never expect this kind of service from flipkart. I am not complaining against anybody but trust me i will never bought any product through flipkart and say negative about flipkart to maximum number of people.

Od[protected]

This order was made in one of offer scheme... The same was not delivered and even refunded.

By seeing the full scenario... It seems you are making fool to customer.. So that he can't go to another online platform.

Same offer was running in amazon.. But we take from flipkart due to old customer.

It seems that it is time to delete flipkart app.

Received a external hard disk. They claimed it has 2 years warranty from date of purchase. But when i checked offical hp site for warranty, warranty status was already active and was about to expire in 30 days. I raised several complaint with customer support team and no one responded properly. Hp authorized service center has openly stated to provide warranty support for the remaining 30 days. I got this product on 11 aug 2017 from flipkart, but the official warranty period is from sep 26 2016 to sep 25 2017

Kindly inform you i order a mobile intex turbo selfie dt. Aug 5th '17 5:42 pm order id od[protected] but wrong mobile model number received. I inform you after some days re-received same mobile model number. Both time same mobile model number received. If you not provide the exist order (Intex turbo selfie mobile) please refund my money immediately.

Rder no od[protected]
Order no 10 july 17

Hi,
I was ordering cotton fab women's fit and flare red dress. I made paymet for 499/ but delivery was expected. I was call six time your customer care center to resolve my proplam but no sortout.
So please kindly give back my refund amount'.

Thanks;
Ramesh rawat
Registered id : [protected]

I have ordered lenovo k6 power from flipkart. But found the phone was over heating. Asked for replacement but they prolonged it by suggesting some useless basic troubleshooting tips. And sending a technician for diagnosing the phone. They were trying to convince me and given feedback to flipkart as the product is working normal. But the phone is reaching up to 50 degrees celsius. And as per flipkart it is normal.

I ordered window ac on 13th august which reached to my doorstep on 17th august. On website it was mentioned that on 19th august installation would be complete but now 2 days has gone i. E. I am on 21st august and ac is still lying on the floor. I am amazed by flipkart response where they told that ticket has been raised for this issue and will be resolved by 24th august. Instead pushing the seller to install the ac they pushed the installation date to 24th aug indirectly. I never had such a bad customer exp with flipkart.

I purchased redmi 3s prime (Gold, 32 gb) one year back but i did not get the bill copy hard or soft. Now my mobile touch screen gone. When i went to authorized service center they are asking invoice, from last one week i am contacting flipkart customer care but they are not able to provide invoice. So please provide the same. Name :- janakiramireddi contact no. [protected]
Order id:od[protected] item), order date:wed, sep 28th '16 11:58 am

Date[protected]
Had ordered aspire mobile cover black colour) for mobile mi max 2 which
Is a mismatch for the mobile. It does not fit into it. The mobile is bigger than the cover. The mobile does not fit into the said cover.

As the mobile does not fit into the cover, we would like a replacement for the same.

Please replace the mobile cover as soon as possible.

I deactivated my flipkart account as it wasn't changing my old, not in use, email & tried to sign up with new email but when i enter my number it says account deactivated, reactivate it. I've been provided with no link or support page to do such. I no longer have access to my old email account because i deleted it. Please allow me to make a new account on flipkart.
Old email - 7. Singh. [protected]@gmail.com
Current one - 11ruu. [protected]@gmail.com

I have purchased a lenovo powerbank from flipkart on 26 may 2017 but the product stop functioning after one and a half month from the date of purchase, now i m continously contacting to flipkart and lenovo service center from more then 1 month always the executive pic the call and provide me 1 days for resolution, and i surprised with the revert from lenovo that u have purchesed the product from flipkart they will provide u the services not from lenovo. After marking the mail then they said go to lucknow for powerbank related issue.

Now i want to know one thing that i purchased the product at agra now i will go to lucknow which is 600 km far from my city for awailing a after sale service how is it possible to go there.

Now i want a complete solution from flipkart either replace my product or return my money otherwise i have to raise this issue in all social media and consumer court also for the so much bad services provided to me.

I purchased moto g5 plus from flipkart on 9th aug'17. Its power on/off button is defective. So i applied for replacement. Their engineer's visited us and also confirmed that its button is defective but mobile is working so they refused replacement.
I again applied for replacement and again same thing happens.
My concern is when i purchased new mobile, then why to take defective piece.

Invoice no.

As i ordered mobile in flipkart with the exchange of my old mobile. But till now i have not get the product as well as money which i paid is also not refunded. Its been a month and each day i'm calling to flipkart. But they are telling we'll resolve this issue asap. Its getting worse day by day. Also status of my product got updated to 'delivered' which is not. Please do needful.