| Address: 637101 |
| Website: flipkart online sales |
I issue this legal notice for your strict compliance:- i ordered a
Sanyo nxt 80cm (32) hd ready led tv on 12.08.2017 through online for
Rs.14, 487/- in order id no[protected] and the same is paid
Through my credit card on the same day. The delivery is scheduled to
17th aug 2017. But so far the shipment was not delivered. I
Repeatedly contact your company and poor response from your company
Side. On 18.08.2017 when i called your company, your executive told
That the matter will be resolved on or 21st aug morning. But it is not
Resolved and damn excuse was told by your executive on 21.08.2017. Due
To you non delivery of shipment i was mentally shocked. There is
Insufficiency of service on your part. Due to your act i suffer very
Much my valuable time to search and contact your company. You done
Grave mental agony. When i contacted your company through phone your
Executive give a evasive reply and ready to face any legal action
Taken by me.in the evening of 21.08.2017 your executive contacted me
From the contact no.[protected] and forced to cancel the order on my
Part. I am not interested cancel the order. Your executives demand
For cancel the order from my side is illegal and high handed one.
Hence your company and your executive are required to tender
Unconditional written apology and pay the shipment cost and rs.
1, 00, 000/- for the mental agony caused to me by your insufficiency in
Service on your part immediately. Failing which i will proceed in
Consumer forum and all other and necessary proceedings to safeguard
The consumers protection and the online fraud.
Kindly acknowledge the same
K. Muthukailasam, b. Sc., b. L.,
Advocate,
Roll no ms1157/1993,
31a, nainampatty,
Idappadi-637101
Oct 2, 2017
Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint.
Verified Support
Aug 29, 2017
Flipkart Customer Care's response We have taken this internally.
Verified Support
Sep 01, 2017
Flipkart Customer Care's response As there was no update about the shipment from August 18, 2017. The shipment may have been lost or damaged while on it's way. Hence the shipment had to be cancelled. Request to place a fresh order and will try our best to get it delivered. The seller will initiate the refund of Rs.14, 487/- on or before September 04, 2017 to customer's Credit Card and it will be credited to the card within 6 business days as per standard banking procedures.
I accept my fault that i purchased geyser from Flipkart and this is my lifetime lesson and experience. I am not able to find my fault from 09-Aug-2017 to today 22-Aug-2017 and asking same.
11th-Aug-2017, 12th-Aug-2017, 14th-Aug-2017, 17th-Aug-2017, 20th-Aug-2017 5 times asked from Flipkart to correct there fault and replacement and all the time they ditched me stating Return cancelled.
[protected][protected]------ Forwarded message[protected][protected][protected][protected]------
From: Atul Mohan
Date: Tue, Aug 22, 2017 at 10:30 AM
Subject: Re: OrderID :OD[protected] where is my product after 15 days ???
To: grievance.[protected]@flipkart.com, Customer Support, Sachin Bansal, [protected]@flipkart.com, [protected]@flipkart.com, [protected]@flipkart.com, [protected]@flipkart.com, [protected]@flipkart.com
Hello There,
To my surprise you are not taking my registered mobile calls only. Once i called from different mobile number able to reach you and same question been asked 3 times on 3 different persons. This time i am lucky that customer care manager - Swati incident number IN[protected] has not cut the call.
I know the whole network of Flipkart now that once you are stuck you have no choice but keep with things. This is really bad.
Of course i will fight for my rights but give me simple answer which you are escaping all the time.
I have purchased Geyser from Flipkart is this my fault?
You have delivered wrong product is this my fault?
Invoice me New Sakti geyser but delivered me Caldiya geyser is this my fault ?
I have called you people 42 times but not received any single call from you, is this my fault?
I have emailed you many a times for return and replacement to correct your fault, is this my fault ?
I am trying to find solution for me when stuck in hands of you, is this my fault ?
I have paid full amount to you but waiting for my ordered product after 15 days, is this my fault ?
What and where is my fault ?
Still Flipkart user,
Atul Mohan
+ 91 999*****015