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Mobile HandsetsFlipkart return request for mobile purchase, problem is overheating, flipkart people are refusing to refund
Flipkart — return request for mobile purchase, problem is overheating, flipkart people are refusing to refund
1 Review
khan MM on Mar 28, 2018 Mark as Resolved
Fyi: return request received: your return request for panason... From your order with order id od[protected] has been received. We will give you an update soon. Check the return status here http://fkrt.it/wPGRtKNNNN
Dear sir/ madam
I request to take back, & refund or exchange with mi 4, .
Because. Handset is with over heating problem,
Now you please tell me if this handset blast at any point of time, by this if any damages happen to life or materials, will you be take responsibility.. & compensation will be provided...
If yes then provide a proper documentation.
Else requesting take back & refund...
Your people are refusing to do so.
M m khan [protected].
Complaint Status
[Mar 28, 2018]
Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response, Mar 29, 2018
We will revert on it.
Updated by khan MM, Mar 29, 2018
Time Drags is another way to skip off...
Verified Support
Flipkart Customer Care's response, Apr 05, 2018
We have interacted with the customer. Customer complained about overheating issue of the phone. As per the technician, the issue is resolved. Customer denied the same. Requested customer to visit Authorized service center. Hence closing the case from our end.
Updated by khan MM, Apr 05, 2018
FYI:
1. Technician Came to me checked the Phone,
2. Downloaded one App (CPU-Z) to Checked the Heating Problem,
3. Recorded 48.2 degree, while charging at 40% of Battery.
4. Taken Snap Shots, Report the Same to flipkart Higher Authorities.
5. I recieved the sms saying Service Completed.
Now he Question is How is my Problem Solved ?
Hence How You people Says Issue is Solved...
Condition of the Handset is Very New. 1st app downloaded is (CPU-Z)
What will happen when I Start Using It.
One More thing is I heard there only 10 days Refund Policy...
To go thru with the Procedure 10 days are gone. Now.
What Next...
Jun 13, 2018
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Apr 07, 2018
Flipkart Customer Care's response We will revert on it.
Verified Support
May 06, 2018
Flipkart Customer Care's response Customer has raised the concern that the mobile he purchased has overheating issue. We have interacted with the customer, apologized and arranged for the technician visit. As per our technician visit the issue stands resolved. Requested customer to visit authorized service center for further assistance. Hence, closing the complaint from our side.
id OD[protected]}