Flipkart Complaints & Reviews

Sir, i had placed an order of "spectrum a brief history of modern india" book on 18th march but unfortunately i received wrong book i. E previous edition (2016) and what i ordered for 2017 edition on 21st march. I then assured by your executive that i would get right book till 28th march as i requested for replacement of wrong book but i didn't get any book till 28th and i thought i should wait for more days but they cancelled my order on 31st march without informing me or without contact to me. I called to executive and request him to lodged a complaint of no delivery and resolve my issue. He assured me that my issue will go to concerned team and i should wait till 7th april. Concerned team didn't contact me and i got new msg that i should wait till 8th april 5:30 pm. I agin called to executive and he accepted my return request once again and again assured my to get my order till 13th april. Again i called him on same day two times and on 14th he again told me that your issued will escalated to concern team. Today is 15th and i got new mail at 4:19 am that my ordered is cancelled. I called to executive again today and she assured me that my issue escalated to concern team and resolve by 18th april 4:30pm.
Sir what i should do right now. What is going on with me. I am your regular customer with different accounts. I always prefer flipkart. This is my worst order. I m really very disappointed with this. I m preparing for civil services and this book is very important as far as this exam is concerned. 1month hv already wasted my time on this issue. 10-12 executive assured me to solve this issue. Please dont do this with student atleast. I m very upset sir plz solve my issue as soon as possible.

Jun 9, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

Flipkart Customer Care's response We will revert on it.

Apr 18, 2018

Updated by Prabhat Kapil Sharma when you will revert sir?

Verified Support

May 07, 2018

Flipkart Customer Care's response Customer has raised the complaint stating he has received the book of different edition. We have interacted with customer, apologized and informed seller has approved for replacement. Customer has confirmed that replacement is delivered with correct edition. Hence, closing the complaint from our side.

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P

Prabhat Kapil Sharma

from Delhi, Delhi

Apr 18, 2018

1 month has gone today when i placed my order and I did not get my book that I ordered .

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Address: Bangalore, Karnataka, 560095

Website: www.flipkart.com

Dear sir/ mam

This is to share my disappointment with the overall buying experience from flipkart. I bought an lg automatic washing machine (Order id - od[protected] last month. Delivery date of the machine was delayed from 17th march to 23rd march.

It's been almost a month that i have still been waiting for the installation. My old machine has been picked and i can't use the new one as installation hasn't been done. This has caused me extreme inconvenience. I have made numerous calls to flipkart and still my issue has not been resolved.

Every time i call on the flipkart customer care, i get a new timeline for the installation from 2nd april to 10th april to 16th april. And now i am told that it will take more time. Even talking to senior customer care managers is futile. I am unable to understand what is taking so long to get a simple installation done. I even asked for the seller's contact details so i can coordinate with the seller directly. This request was also denied stating that flipkart's policy doesn't allow so.

I am extremely sorry to have made a purchase through flipkart.

The way this matter has been handled shows that flipkart doesn't care a bit about its customers. I am tired of making calls and continuous follow ups.

Dolly sharma

Jun 21, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

May 07, 2018

Flipkart Customer Care's response Customer raised the concern regarding the delay in installation. We have interacted with the customer, apologized and arrange for the installation and demo. Customer confirmed that the installation is completed. Hence, closing the complaint from our side.

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Address: Jaisalmer, Rajasthan, 345001

I ordered two products (Pampers dipper & lotus cream) on 15/03/2018 but unfortunately, i cancelled the order by 16/03/2018 and its got confirmed from flipkart side and they said i will get my refund back by 19/03/2018 in my bank which i paid through now it’s been almost one month and i didn't get my refund every time i call them they said that we register your compliant and forward to concern department but no solution please help me i already lost money with amazon

Jun 5, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

May 05, 2018

Flipkart Customer Care's response We spoke to the customer, he informed that the refund is not completed. Later we confirmed with the customer that the refund is successful. Closing the case from our end.

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Address: East Singhbhum, Jharkhand

I am order redmi 5a in only single qty by using flipkart and your end cancel my product, flipkart not support me,
If you not help
I go another step, i am truth person, and i know some another step to take my product, can i go consumer form.
Order i'd :[protected]
You very bad experience, you fraud me,
Redmi 5a is flash sale product don't be available easily i am try lot of time then order it and you cancelled this i wrong it not ok please give my product back, your policy very bad, you hurt me and my trust, your supporte team please help otherwise i know what step is better for me, flipkart is say my product is cancelled in your end, but why he not say, i know you give only explanation not solution but i want my product back, i am lots of try to take product in open sale i want this product ok,

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S

sada6440

from Mumbai, Maharashtra

May 21, 2018

Please sir 2 days ago I order redmi 5a delay for shipping please help for me

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J

Jeswin Saji

from Attingal, Kerala

Jun 14, 2018

I had ordered a redmi note 5 64 gb from redminote.org site by paying 100 rupees through paytm but till now i dont get any notification or messege about the order.

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Address: 334003

Website: flipkart.com

Maine 1 oct 2017 ko flipkart.com se ek mobile phone order kiya tha jiski order id: od[protected] h. Product name - mi a1 (Black, 64gb). Sir mujhe 3 oct ko mail or mssg se inform kiya gaya aapki product ki shipping ho gyi h. Or sir mujhe 5 oct 2017 ko product delivered kiya gaya. Lekin product milte hi kcg der me apne room pe kch friend ke samne box open kiya to paya box ke under koi mobile phone nhi or mobile phone cover bhi nhi tha...

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5 Comments

Address: Bikaner, Rajasthan, 334003

Website: flipkart.com

Actually i am trying to deal with you that previously i am ordered a product. But there was no genuine products what i am ordered. The real item got wrong product. I share this prblm more time, but u people didn't get any response. It already happen approx 7 month but nothing will happened in my favour. Please listen my prblm and take realistic measure in my favour. I am tired of all this happening please take immediate action that i preferred.... I am old customer of flipkart, but this prblm is first time happening with me that's why i am disappointed totally.
Order id:od[protected]
Product name - mi a1 (Black, 64gb), order date - 1 oct2017
Registered mobile number:[protected]

Apr 15, 2018

Updated by Mrîgêñðrã Kûmãr Sir maine 1 oct 2017 ko flipkart.com se ek mobile phone order kiya tha jiski order id: od[protected] h. Product name - mi a1 (Black, 64gb). Sir mujhe 3 oct ko mail or mssg se inform kiya gaya aapki product ki shipping ho gyi h. Or sir mujhe 5 oct 2017 ko product delivered kiya gaya. Lekin product milte hi kcg der me apne room pe kch friend ke samne box open kiya to paya box ke under koi mobile phone nhi or mobile phone cover bhi nhi tha us box me (Mamaearth deeply nourishing body wash for babies (Net volume 200ml) tha. Lekin jb mujhe box diya gya tha bilkul puri trh seal pack thi. Mujhe wrong product milte hi jst delivery boy ko call kiya... Usne bola 5 minute me aa rha hu. Maine wait kiya delivery boy ka lekin woo nhi aaya. Fir maine customer support me call krke sari incident btyi. Fir mera product ke regarding return id bhi bani woo ye h (Return id:[protected]). Kafi tym tak maine bhut call or mail kiya lekin mujhe aapke concern team ki taraf se same solution mila. Isliye mujhe legally action flipkart pe lena para. Or case ki sari detail bhi m bta rha hu.

Case no.- 48/18
1st pesi date - 13april 2018
Sir maine court ke aades se jo maine case notice 3 party ko send kiya tha only 2 party ko received hua h jisme 1st flipkart head branch, bangalore or 2nd registered office savadika retail privated limited company, guragaon, haryana. Lekin sir seller ko bhi maine send kiya tha savadika retail private limited, plot no 317 (P), 318 (P), 319 (P), off jigani link road industrial area, jigani hobli, anekal taluk, bangalore,
Karnataka, india - 560105 ye adress aapke bill pe mention h lekin sir notice return wapas aa gya. Or btya ja rha h eisa koi seller mention us plot pe nhi jisse address bill pe wrong diya gaya h. Isliye maine phli pesi date me present hoker fr se aades court ke anusaar seller ko notice send kiya hu.

My email id - [protected]@gmail.com
Contact no. - [protected]

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V

vkay

from Sonipat, Haryana

May 7, 2018

I am order redmi 5a in only single qty by using flipkart and your end cancel my product, flipkart not support me,
If you not help
I go another step, i am truth person, and i know some another step to take my product, can i go consumer form and i will take action about your company

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Address: Bangalore, Karnataka

Website: Flipkart.com

Od[protected] [incident: in[protected]]

Ordered recliner chair from flipkart last month, it's been almost a month now still i haven't received my product yet. No proper response from flipkart support persons as they were not aware of the product whereabouts after it got shipped from seller. Flipkart ignores my case to raise refund and they just dragging days as long as they can.

Never trust flipkart if you are planning to buy any big ticket items. Please take it from me, i have very bitter experience with them. All their support person including bansal are money minded, they never care for customer buying protection.

Jun 16, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

May 05, 2018

Flipkart Customer Care's response Product was not delivered to the customer. We interacted with the seller and seller has initiated refund. Hence, closing the complaint from our end.

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Address: 641048

This incident took place during the month of march 2018. I ordered for two footwear and i was not happy with the product and so i returned the product demanding refund. I was supposed to receive my money by 6th april but it has been 20 days but still i haven't received. I talked with bank with ref number but they wanted me to check with flipkart. And so i talked with them and they asked me to wait for some time as they wanted to check with the seller. I waited and i got a reply from them saying that the seller has completed his refund. Again with the bank i checked but they said they found no signs of the transaction. I have been trying to talk to the flipkart persons but i have not received any response. Help me with this issue.

Jun 8, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

May 05, 2018

Flipkart Customer Care's response We called the customer on 15 Apr 18, informed the customer that the refund is already completed from seller's end and requested the customer to visit the bank. Closing the case from our end.

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Address: Yavatmal, Maharashtra, 445001

Website: www.flipkart.com

Respected sir

The product delivered is so dull and started showing scratches in first three months. Even the logo start disappearing in early days as shown in attached pictures. Considering the brand of redchief, these are not good symptoms. Kindly do the needful for refund/replacement/or whatever possible at the earliest.

Order details
Website:- www.flipkart.com
Order id:-od[protected]
Order date:-fri, nov 24th '17 10:35 pm
Total amount:- ₹1, 842 through cash on delivery

Thanks and regards
Amol alkari
+91-[protected]
[protected]@gmail.com

Seller headquarter details:-
Vaishnavi summit, ground floor,
7th main, 80 feet road, 3rd block,
Koramangala industrial layout,
Bangalore 560034, karnataka, india.
Phone number:[protected]

Jun 5, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

May 05, 2018

Flipkart Customer Care's response We called the customer, he informed that he is facing issues in his product. We informed the customer that the product is out of replacement policy and hence, seller won't be able to help. Closing the case from our end.

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Address: Bangalore, Karnataka, 560026

I have received the tv on april 11 and on the same day i have returned with technicians approval.
But still now i haven’t received update on that replacement of tv. They haven’t yet taken my old tv for replacement.
Now i need either new tv by april 15 or please refund my amount. I have ordered this so that i can take this to my native. If i can’t take my tv to native so what should i do with that tv. That was supposed to be gift to parents and now crap has happened.

So please do either tv replace by april 15 or refund my money.

Thanks
Puneet ([protected])

Apr 17, 2018

Complaint marked as Resolved

They are not yet resolved, they are simply said issue is resolved.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2018

Flipkart Customer Care's response We will revert on it.

Apr 17, 2018

Updated by Punit MT What the ### is this ?

This is not yet resolved and you people are posting it as solved

Verified Support

May 05, 2018

Flipkart Customer Care's response We called the customer on 22 Apr 18, customer informed that the replacement has been delivered and installation and demo is also completed. Hence, closing the case from our end.

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Website: flipkart.in

I had a gift voucher of 500 rs and that was supposed to expired on 12th april, when i just login to my account prior to 10 days before the gift card balance was displayed as 0. So, raised this issue multiple times and also dropped a mail with them within the expiry date but they replied back after 2 days of expiry saying now its expired we can't do anything.

May 20, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2018

Flipkart Customer Care's response We will revert on it.

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Address: 700039

Website: Flipkart.com

I ordered 2 sets of briefs one pack containing 3 items. I paid the amount which was written on the courier for two sets but when i opened the pack later i found that there was only one set, now i'm not being able to get in touch with the flipkart, i tried contacting the courier guy but he asked me to file a complain about it.
What am i suppose to do?

May 20, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Apr 14, 2018

Updated by Anskhan ORDER ID - OD[protected]

Verified Support

Apr 15, 2018

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].

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Address: Mahbubnagar, Andhra Pradesh, 509125

Actually i order sony bravia tv 43 inch. But bluedart was delivered to me sanyo company product tv. I request to flipkart for exchange and give me correct product. They are given promise date 9th april 2018 for pickup. And deliver correct product should be deliver by 21st april. But still now flipkart company is extended date for pickup. I don't know when will they deliver correct product to me.

Jun 5, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

May 05, 2018

Flipkart Customer Care's response Customer had informed that he has received different brand. Seller initiated replacement and it was delivered within shared timelines and installation and demo is also completed. Closing the case from our end.

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Address: Sirmaur, Himachal Pradesh

Website: flipkart.com

Didn't received the refund of redmi note 5 64gb mobile
Order is placed by mistake on 30th march 2018 and after 1 minute i cancel my order and ammount 11999 is deducted to my account flipkart says your refund is completed by seller and it will be transfer to your bank by 4th apriil 2018 i wait 4th april but my refund does not transfer to my bank account /- from flipkart on 8th oct. Order id is od[protected]. I immediately called on customer service of flipkart but they are just lodge a complaint and resolve by 10th april 2018 but they says your refund is completed by seller please contact your bank. I go to my bank but may money not in my account again i call coustmor care and again he lodge complaint and again they say refund is completed by seller please contact your bank. Bank says contact your flipkart care their is no refund in your bank. But now it's more than 15 days and i didn't got my refund back. They are not even helping me in this issue. It's 22th november today. The higher management is least bothered. Flipkart sucks totally. Hope to get my refund back.

Refund id[protected]
Order id - od[protected]
Seller - flashstar commerce
Date-30th march 2018

May 16, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2018

Flipkart Customer Care's response Duplicate of c1925584. hence, closing the complaint from our end.

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Address: Sagar, Madhya Pradesh, 470001

Website: Flipkart.com

Hi my name is nitin sharma, i am unable to login my flipkart account it says 'login unsuccessful' i also contacted customer support of flipkart but they are just telling that wait for time it automatically resolve, but it is not resolving after 48 hours. I also done try on laptop and other phones and tried forget pasword option but nothing works, i m very frustation about that please help regarding this...
My login email id - nitinpc.[protected]@gmail.com

Jun 5, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2018

Flipkart Customer Care's response Customer account has been Freezes by investigation tame, As, our systems have detected that customer has been making unfair use of the offers under our Token Of Apology program.

Verified Support

Apr 14, 2018

Flipkart Customer Care's response Customer account has been Freezes by investigation team, As, our systems have detected that customer has been making unfair use of the offers under our Token Of Apology program.

Apr 14, 2018

Updated by nitinpc.117 Kindly unfreze my account...

Verified Support

Apr 15, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

May 05, 2018

Flipkart Customer Care's response The decision remains same : Customer account has been Freezes by investigation tame, As, our systems have detected that customer has been making unfair use of the offers under our Token Of Apology program.

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nitinpc.117

from Pune, Maharashtra

Apr 14, 2018

Kindly unfreze my account ...

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Website: Flipkart.com

My order no : od[protected]
For the product "lzard regular men's green jeans 38 lj545 | lj545-
38 &lzard regular men's blue jeans 38 lj205 |
Imei/srno: [] | lj205-38". I have returned for exchange in size. I received a message as well as shown in flipkart "my order" that the above product has been delivered in 9th april. But till now i din't received my above product. This type of miscommunication i din't expect from flipkart.in future i will have to think before keeping in touch with flipkart.
I am waiting for your immediate action.

Regards
Binesh balan

Jun 21, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

May 05, 2018

Flipkart Customer Care's response Customer informed that the product is not delivered and marked as delivered. We escalated the issue to the courier service provider. Later customer confirmed that the product has been delivered. Hence, closing the case.

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Address: Pune, Maharashtra, 411045

Hi,

I have purchased ac on flipkart on 27-apr-2018, with expected delivery date of 5-apr-2018.
When the product was not delivered on agreed date, have contacted flipkart customer care, they assured to deliver the product by 10-apr-2018.
When the product was not delivered on 10-apr, their executive again assured to wait till 13-apr.
When contacted on 13 - apr, they are asking to wait another 24-48 working hours or cancel the order from my end. For which my response was as below.

1) i will not accept the product delivered after 13-apr-2018.
2) i will not cancel the order from my end, cancellation has to be done from flipkart, as they are not able to keep their delivery assurance.
3) refund of the product along with the interest to be paid (For which they denied).

I want to launch a complaint against flipkart, they cannot utilise customer money for so long and at last ask customer to cancel the order and take the product amount back. They are liable to pay back the interest on not meeting the promise s and assurances made to customer.

Order no : od[protected]

May 26, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2018

Flipkart Customer Care's response We will revert on it.

Apr 15, 2018

Updated by Pankaj Nimje I can see the order is cancelled, whenin I have not requested for cancellation. So I am assuming order is cancelled by Flipkart.

Moreover I do not accept only the refund of the product amount, refund along with the interest on the product amount must be paid by Flipkart as it is at fault for not delivering the product on agreed and assured timelines.

No refund to be made unless it is paid with interest.

Apr 17, 2018

Updated by Pankaj Nimje Received below message today, which is not acceptable. Refund with interest is the minimum requirement.

Refund Processed: The refund of Rs. 35490.0 for your order OD[protected] is successfully transferred to your card and it will be credited by Apr 25, 2018.

Verified Support

Apr 20, 2018

Flipkart Customer Care's response customer has raised the issue with regards to delay in delivery as we have interacted with the customer and we have escalated this issue tot he relevant team and customer has cancelled the order and seller has provided the refund to customer but customer was asking for compensation so politely denied hence closing the case from our end

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Hi -

7 months back i bought moto e4 plus mobile from flipkart.
Battery looks to be swollen suddenly and moreover its running out of charge even though battery status says 90%. Can flipkart rectify the problem with my mobile?

Order id : od[protected]
Order date : wed, aug 30th '17 12:57 pm

Contact number : [protected]
Email id : [protected]@gmail.com

Jun 5, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Apr 14, 2018

Updated by hiselvaganesh Any update on this complaint ?

Verified Support

Apr 14, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

May 05, 2018

Flipkart Customer Care's response Customer was facing battery problem. We informed the customer that the product is out of 10 days replacement policy, hence seller will not be able to help and requested the customer to visit authorized service center.

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sat a

from Delhi, Delhi

Apr 13, 2018

Below mentioned no as flipkart return product. Still time no one is called me regarding returning the product.

[protected]

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Address: Ernakulam, Kerala, 683520

Such a # service! I ordered for several items before and always getting delay and cancellation due to your bloody services.
Now i ordered item manbhari lovely hear.. From flipkart.com & i got a message that if i need the item i.. Need to go to pickup at pick up hub - aluva. Location: WWW.google.co.in/maps/place/10.1125, 76.3768 timings: 08:30:00 to 19:30:00.

Why should i need to came to aluva??
This is very ridiculous service, that i'm from mannam, paravur and for a 254rs. Item i need to got to their and collet

May 18, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2018

Flipkart Customer Care's response We are sorry, we are unable to find your account details. Request you to get in touch with our customer support number[protected].

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Address: Bangalore, Karnataka

Website: Flipkart.com

I got faulty washing machine - intex 6.2 kg semi automatic order id fmpp[protected]) delivered on the 26th of march and had some missing parts which i reported immediately. Subsequent to that when i checked the spinner was not working and reported the same as well.
They arranged several technical visit that used to just get cancelled and finally two visits were conducted. The technician said there are multiple parts replacement required in it.

I am neither getting the replacement nor getting my money refunded

Request intervention immediately

Jun 8, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2018

Flipkart Customer Care's response We will revert on it.

Verified Support

May 05, 2018

Flipkart Customer Care's response Customer informed that the spinner is not working properly, manual and the pipe is also missing. Hence, the seller provided the replacement and issue has been resolved. Closing the case from our end.

Flipkart Complaints & Reviews

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Flipkart reviews & complaints page 1572

delivered wrong book and delay in new book now

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one month delay in installation

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refund of the products

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my order cancelled

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delivery of wrong product (mi a1 order and get wrong product)

delivery of wrong product

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not processing refund for the product they have lost

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refund not received and no proper response

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poor quality red chief casual shoes delivered by flipkart

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received damaged and replacement not yet done

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gift card not getting displayed in the account and raised this issue with the team within expiry date

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body care, hosiery

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am received wrong brand product

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my refund not transferred to my bank account

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unable to login flipkart account

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products not delivered, but got message as received, please resolve issue

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delayed delivery on assured date

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moto e4 plus - battery problem [swollen]

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not getting on my address

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delivered a faulty washing machine - intex 6.2 kg semi automatic order id fmpp0146958766

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