Flipkart Complaints & Reviews

I ordered redmi k20 pro two times. One during alpha sale and second on july 22. Both time, i made full paymen. Howewer after half day, flipkart has cancelled my order citing lack of inventory as reason. They should have indicated that no inventory is available at the time of order only. Why waste our time and precious money. Flipkart is misleading and making indias fool.

Trust you are aware that I'm a plus member in flipcart however, today I'm feeling very unhappy with the service given by ekart delivery person and his TL. Very worst type of response i have experiend from a world class company. I've ordered samsung s10 mobile and I've placed an exchange request on my iphone. Pickup person who came to my offfice looks irresponsible. His approach and attitide towards a customer is very bad. My has rejected my request with a silly reason and when i demant an explaination he couldn't able to do that. After 10 mins of conversation he took a vedio of my mobile and said he'll show it to his boss and confirm back. Since I did not felt comfortable with his reply i asked him to call his boss and had a word with him. His boss is ready to accept my mobile however delivery person was adament. He told me repeatedly to come to their yard to exchange my mobile. Just explain me why should i go to their yard leaving all my work for an exchange. Does it sounds rediculous?? Can somebody teach these people some basic manerse on behaving with customer. I demand an explaination on what happend to me today. I'm ready to raise any type of coplaint or to reach any level for escalation. Also it wonders me when store people ( poorvika, chroma ) are ready to take my mobile what is the problem for these ekart people. I need a valid reason. My phone has no dent, no damage, no software or touch issue. I've even checked with cashify.com and they are also ready for exchange. I need a solution for this. I've been waiting for this mobile since1 week and in the meanwhile ive lost all the other offers given in Amazon and store for this.

My name is Harikrishnan.R and i am from Kerala.I ordered Redmi K20 pro from Flipkart and the product delivered to me on Saturday (20/07/2019) was not a genuine product and is an used one.Seal was not proper and the screen protector applied over the phone was not from genuine Redmi and was a local screen protector.Also there was a scratch mark on the right bottom corner of the display(gorilla glass).I got the product on 20/07/2019 by around 1.00pm and requested a replacement (return) at 1.15pm seeing that the product is not genuine.Today(22/07/2019)morning two people(not well behaved, I don't think they have passed even 10 the standard) from Jeeves group came for technical visit and irritated my parents using unnecessary words.My parents(aged, senior citizens) felt very much sad hearing unacceptable words from them.They told that I have done fraud and I changed the screen guard.They also told that I won't get the product replacement and also told that I purposefully damaged the phone.They rejected my return request by giving fake statements.This is really pathetic.These tech visit people and Omnitech retail(retailer) of Flipkart are together cheating customers.I requested for a return again and customer care executive re registered the complaint with new tech visit process again.Flipkart's replacement and return policy is a fraud intiative.So please provide me a proper solution and take necessary steps to get me the phone replaced.Also take action against the fraud technicians.

Dear sir,
I had ordered a Opportunity F11 pro mobile through Flipkart by replacing the Moto G5 Plus mobile.On 20th of July 2019 I had gone to the Flipkart delivery store.your representative has examined the mobile and says that we will not accept this item I asked the particular reason but they can't explain.On the same date I contacted your customer care regarding this concern and they asked me to provide the images of my mobile. I sent at 2.10 pm on 20.07.2019 . Regarding this I received a mail on 21.07.2019 at 8.10 Pm in that your representative are asking for me to provide the clear images of mobile with in 12 business working hours.By consider the 12 hours time on 22nd morning at 6.45 am I am trying to send the images as per demanded by your representative.But suddenly I was surprised that In my inbox i received a mail saying that as per my request order was cancelled.Before cancelling item neither you people had informed me through mail and mobile.Please show me the proof when I was requested to cancelled the order.once if you will prove I will my self slap with me slippers to blame upon you but if you will not able to provide the proof then will you place the same item for me.Please show me the proof.

My account deactivated a week ago previously i asked about my orders and about my deactivation reason but you responded to my order status but not for my account status. And the replacement item was not picked up and new item not received till now. And you are not responding to this issue what i have to do.
Flipkart it self cancelling orders and it is blocking accounts how it was fare?

Account details
Aravind Penumaka
PH. [protected]
Email.[protected]@gmail.com

Flipkart delivered faulty Redmi note7Pro. Their return policy is sham. They send technician on site and then close request with comments that replacement refusal.
They have their partner Jeevs to provide onsite visit.
In my case, while onsite technician (Amnit Singh) agreed poor audio level on the phone. When he reported the same to remote supervisor (Ashish), he started pointed out problem with user instead of accepting the problem. It seems it was his job and his salary perks are based on number of requests he is able to reject. When I explained that this iis my second MI 7 pro and I am not naive in user, he started arguing. I have phone recording with me. I requested him to pass on the genuine and correct feedback to you. But not sure why you are not transparent to customer. Immediately after the visit, I gave call to Flipkart and asked them to record it and not to close the request. But as usual all my request fell on deaf ears and your customer care is all mechanical. I can challenge to anyone that phone is malfunctioning and is not fit to use. If you do not take action, then I need to explore alternate options.

I have ordered 2 drilling machines. The delivery dates are gone, but still no attempt for delivery. No response from customer cares. Its not the first time. They did it many times. The most important thing is I am plus member of Flipkart. So just think if a plus member suffers like this then just imagine how a normal members suffer.

I have order an item n got mesg that it will be delivered by 19 but i didn't get it till now as i have ordered for worship for today as first monday for worship of lord shiva it is very shameless because i have talk to the local delivery boy of flipcart and he has also assure me to deliver by today morning but till now i didn't get this is the service provided by brand like flipcart this is phatetic n shameless i am sorry but this is truth i am very unsatisfied

Kindly please recheck the same
I have not cancelled or returned any items
The first 4 orders of Honor 9N was cancelled by your seller retailnet only.
Please reconsider your decision as I am a prolonged valued customer of flipkart
I[censored] people will not unblock my account and copy paste the same message again and again
Then I would never return to flipkart for any order.
Further there is a gift card in my account for RS 2000
Which is stuck and I cannot use that because the ACC is inaccessible.
I ordered a Fossil watch also from 2GUD and I am not able to log in into my 2Gud Account also
The watch is not working properly, gets stop frequently.
Kindly please unblock my account so I can place the Return request for the same
The last day to return the watch is 23 July
Kindly please help me immediately.
Thank you

Registered mail id : [protected]@gmail.com
Kindly please check the following order ids and and see who cancelled my
orders
The seller or me
OD[protected]
OD[protected]
OD[protected]
OD[protected]
Further i have 2000 RS gift card in that account which I won't be able to
use until you people unblock my account
I used to like flipkart a lot but since few days the amount of trouble you
people caused me is unbearable
I think none of your customer support executive cares about customers
They just don't have customer retention
Kindly reconsider your decision and unblock my account atleast now.
Thank you.
The technical team is not ready to help at all
I tweeted many times
Tried. Everything possible still got no solid response.
Kindly please help me to resolve my issue.
I am very depressed and frustrated with such service of flipkart and such behaviour of flipkart executives.
I Hope an early response from your end.
Thank you

My flipkart account([protected]-india)is blocked without any information. I don't know why myaccount is blocked. I was ordered phone and others for me and friends.in a time, when i ordered a product that automatically cancelled. And so i was try to order that more time. But that wasn't for reselling or a business purpose. So unblock my account. Hoping a good reply. I trusted on flipkart.

Sir this is vinoth my order wait for 8 days but till now not get my order customer care also not proper answer my order date yesterday but they change today but till anyone filpkart courier service not contact me customer care i ask where is hub i will collect order but nobody tell me customer care say lie lie what's this this my first filpkart order it is worst service

My name is Deepak, and my order ID is OD[protected]. Order was placed on 6/7/2019

I have called to resolve this issue since 12/07/2019 and till now my issue is not resolved. 14/07/2019 raised a return request and till now this was not approved, on 16/07/2019 I got a call from investigating team from #[protected] and i provided all the pictures of the product and he said me to call the customer care to get an update on my complaint.

My TAT time was till 17/07/2019 and I got an email stating that the issue will be resolved within 18/07/2019 and each one from Flipkart give one time and always ask me to wait.

I spoke to each of your CRO metioned below:
1. Imran
2. Roshan (Manager)
3 Daran Sing (Manager)
4. Syed
5. Vijay
6. Azim
7. Rohan
8. Praveen Kumar (Senior Supervisor)

Each one want to ask me to wait for few more days and only got a follow up on this case from Daran singh and all others are crap and does not know what is the protocol needs to be followed.

I called the person who took the product pictures, he said all the documents are already submitted and he himself started to scold the customer care team.

I told the team that if the issue is not resolved on the call 22/07/2019, I very clearly said that I will write a email to Kalyan Krishna murthy and will register a complaint officially they are least bothered and said it is your wish and Daran said that Kalyan is no more with Flipkart. It means that again your team is saying lies to me.

I have placed orders in different occasion and this is the first time facing this kind for issues, I am premium plus customer and I have placed N number of orders and this is the first time facing this kind of issue.

Looking at-least you can resolve this issue and I will be looking for a compensation for all the hassle being faced.

Thank you!

Refund ID:[protected]

I have ordered pantene long black shampoo with order id OD[protected]. The product was delievered by 10th july 2019. When i opened the packet, product was damaged so i filed a replacement request. The official said that the delivery boy will pick up original delivered item by sunday 14th july but no one has come to take product. After 14th july I again call them they said that your request has been cancelled please make new request so I make a new request which was cancelled again. I feel helpless. Please help

Sir, my name is chandu bhagat my email id is [protected]@gmail.com
Sir i want to login my account but i can't. It shows login unsuccessful please try a minute. And i select a forget password enter otp and new password is shows unable to update your password.
The main problem is i have a cashless credit card from flipkart and i want to pay my emi. How can possible? Pls tell me and resolve my problem as soon as possible.

Dear team,

I have ordered jvc 55 inch tv on 15th july 2019 with order id - od[protected] and has been approved, but still we haven't received the product yet. Everytime i speak to customer care they keep pushing the date for resolution. It is now showing the tv in stock still nothing is changing the status update.

How is it possible that the customer care in not able to help us with a date of proper resolution or delivery. Seller data is with you and till no proper information shared with us. Even if i cancel my order, the tv is coming and going out of stock and the refund will not be given to us immediately.

Kindly help us with proper resolution, being a honest and frequent shopper still i am suffering for this. If the resolution is not shared, i am discontinuing the shopping with flipkart.

Dear sir/madam,

On dated 15/07/2019, i have booked a asus zenfhone order id - od[protected], and it was show to be delivered to me on dated 19/07/19, but i have not received the order, i have called on costumer care and taken followup but they never responded me properly till 21/07/19. I have taken followup and told them to cancel the order if not delivering. So they are not cancelling the order still and saying that the bag has been stolen so, it cant be delivered to you. So, i told to cancel the order but they are not cancelling the order and i am not able to cancel the order from my side. Pls look in the mater and taken action against it. Otherwise i have to take legal action. Pls contact me on this below mention detail.

Contact no. [protected]
Mail id. Kwaugh. [protected]@gmail.com

I have paid amount through phone pay and i received transaction id for same also my account has got debited for such amount. Due to flip kart system problem they can’t provide confirmation code which i need to provide for delivery boy.
I have also tried calling to flip kart but satisfactory answer not received from flipkart. Also i requested for cancellation of my order but as per customer care such option is not available with him.

Request you to please help me this issue.

Yogesh ranamale

Hi Team,

My Product suppose to deliver on 19 july, but yet not received any update from flipkart nor from Ekart, i am trying to reach ekart, but call is not connecting.
Today is 23 June but still my order is not receive, they have promise me 24 july but i will feel my product will not deliver.

Please take action on them asap.

Kindly look into this. Order has been dealy since last 5 days.

Order no.ID :- OD[protected]
Contact no. [protected]

I am dr anshul jain from new delhi
I ordered a dinner table set for 4 on 11th july 2019 which was delivered on 13th july...
Product needed to b installed the next day on 14th july bt the techician came nd saw tht the product was damaged and he said to place replacement option for this... I did the same bt now it has been 8 days, no updates r there in flipkart yet... I have called them several times but they always say that matter will b resolved but it hasnt been resolved since 1 week... I am litterally fed up with all this... Now i want my money back and want a compensation for the same too...
Please help me out...

Hi i was bought a i phone 7 on 9th july from flipkart and on 11th july it was delivered at home when i opened my box i seen there is missing o[censored]sb cable, earpods with lightning connector. I watched and at the same time i was complained in flipkart customer care. But they really making fool to us with there services. I mentioned that all the things which is i did not recieved. They just listning the problem and saying our back end team will call you on this day. There back end team making more fool to us. First they not registered my complain clearly what i missed in the box. Secondly why they are doing nothing just promissing we will do on this day still they did nothing. They promises we will solve on this day first day was on 16th july second 19th july third 21st july now they saying 26th july now i requested for return my product and give me refund i was requested on 19th july for return and i can get my refund but still i am waiting i did get nothing. Now i am tired with there services and with there promises now i want to committed suicide seriously please help me out please.