Flipkart Complaints & Reviews

I had purchased a motorola e4 plus mobile phone with extended warranty policy from the flipkart on nov, 2017. Now am having a issue with the mobile phone which is currently under the extended warranty policy. I have tried to reach to the flipkart team, but they not able to help me in proper way to claim the policy. The extended policy valid from fri, nov 9th 2018 to fri, nov 8th 2019.

I have received a defective product from the site and when placed the return they blocked my account and saying that my account is having a lot of returns which is wrong as this is the 2nd one i am placing it for return. I talked to around 20 of their executives and all were saying to wait. Its been almost 15 days since i got the laptop. All my money is struck over there and no one is resolving the issue. Please solve my issue as i am a middle class person just getting around 25, 000 salary.

I ordered naked makeup brush set from flipkart. When i received the product the box of the brush set was not in good condition, also the some brushes are too lose, damaged.. The brushes are coming out of the holder... Overall it's very disappointing experience with flipkart.. Now i want that either they should replace it with some other good quality brushes or return my money or else i will file complain and tell all my friends and family not to buy anything from flipkart next time. Please reply as soon as possible.

On mon, 22 jul 2019, 12:40 neha singh
I ordered few furnitures from flipkart which was supposed to be delivered on 20.07.2019, delivery was attempted also but your logistic team refused to deliver the item to my flat at 5th floor inspite of availability of standard size lift and stairs sighting less manpower as the reason. There were only two people from logistic team for delivering such huge stuff.

So in order to seek help, i contacted people at customer service cell but till now there is no proper response from them and i have not been informed when my order will be delivered. Or not. Also they are not processing my refund and simply cheated me with rs.45000.

Neha singh
Order id-od[protected]
Mob no-[protected], [protected]

Hi i'm using flipkart since 2 years and i'm flipkart plus member also
In 2019 big billion day i have order a mobile asus zenfone z with exchange of my old mobile but that order was cancelled by the seller side and my account got blocked and my money is also not refunded yet since 17th july to till not yet refunded 22nd july
My order id 0d[protected]

Sir i have ordered on july 15 2019 i have paid my money through the credit card but they have given me on july 18 delivery.. Again they are given july 19 & again on 22th same they are given on july 24th... That's u r mistake not my problem.. Sir but i want compensation of my ordered values they are changing delivery time they are changed four times not one time i am from """nizamabad telangana"""
"order tracking: a link to track the order od[protected] for redmi note... Has been sent to you by suresh. For easy and hassle-free tracking of the order, click here: http://fkrt.it/jAsQ~4uuuN" please kindly respond problem sirr

Order id : od[protected] i purchased a panda magic car. A defective product was sent to me. I raised return request twice but was rejected by seller than i raised refund request. A defective used product was sent as replacement some parts were rusted and faulty. Box was damaged and fixed with tapes. I again tried to raise return request but seller is continuously rejecting it. This comes under fraud category and flipkart should take action against this seller.

I booked a mobile phone named Vivo Z1 pro on 16th July 2019, Promising date of delivery was 18th July 2019, this product came to my place on 17th July 2019 but I was not present to receive product because I did not have any prior information about it.
Then the product was not delivered to me on 18th July 2019. I made contact with the delivery boy he told me that the product was returned even before the promised date.
After that, I made Contact with Flipkart customer care they promised me that I would get my product till 21st July 2019 they did not give me any proper information. Daily they only made excuses.

I wasted so much time to contact them but still 22nd July 2019 I did not get my product and I am still trying to contact them.

I ordered redmi k20 pro two times. One during alpha sale and second on july 22. Both time, i made full paymen. Howewer after half day, flipkart has cancelled my order citing lack of inventory as reason. They should have indicated that no inventory is available at the time of order only. Why waste our time and precious money. Flipkart is misleading and making indias fool.

Trust you are aware that I'm a plus member in flipcart however, today I'm feeling very unhappy with the service given by ekart delivery person and his TL. Very worst type of response i have experiend from a world class company. I've ordered samsung s10 mobile and I've placed an exchange request on my iphone. Pickup person who came to my offfice looks irresponsible. His approach and attitide towards a customer is very bad. My has rejected my request with a silly reason and when i demant an explaination he couldn't able to do that. After 10 mins of conversation he took a vedio of my mobile and said he'll show it to his boss and confirm back. Since I did not felt comfortable with his reply i asked him to call his boss and had a word with him. His boss is ready to accept my mobile however delivery person was adament. He told me repeatedly to come to their yard to exchange my mobile. Just explain me why should i go to their yard leaving all my work for an exchange. Does it sounds rediculous?? Can somebody teach these people some basic manerse on behaving with customer. I demand an explaination on what happend to me today. I'm ready to raise any type of coplaint or to reach any level for escalation. Also it wonders me when store people ( poorvika, chroma ) are ready to take my mobile what is the problem for these ekart people. I need a valid reason. My phone has no dent, no damage, no software or touch issue. I've even checked with cashify.com and they are also ready for exchange. I need a solution for this. I've been waiting for this mobile since1 week and in the meanwhile ive lost all the other offers given in Amazon and store for this.

My name is Harikrishnan.R and i am from Kerala.I ordered Redmi K20 pro from Flipkart and the product delivered to me on Saturday (20/07/2019) was not a genuine product and is an used one.Seal was not proper and the screen protector applied over the phone was not from genuine Redmi and was a local screen protector.Also there was a scratch mark on the right bottom corner of the display(gorilla glass).I got the product on 20/07/2019 by around 1.00pm and requested a replacement (return) at 1.15pm seeing that the product is not genuine.Today(22/07/2019)morning two people(not well behaved, I don't think they have passed even 10 the standard) from Jeeves group came for technical visit and irritated my parents using unnecessary words.My parents(aged, senior citizens) felt very much sad hearing unacceptable words from them.They told that I have done fraud and I changed the screen guard.They also told that I won't get the product replacement and also told that I purposefully damaged the phone.They rejected my return request by giving fake statements.This is really pathetic.These tech visit people and Omnitech retail(retailer) of Flipkart are together cheating customers.I requested for a return again and customer care executive re registered the complaint with new tech visit process again.Flipkart's replacement and return policy is a fraud intiative.So please provide me a proper solution and take necessary steps to get me the phone replaced.Also take action against the fraud technicians.

Dear sir,
I had ordered a Opportunity F11 pro mobile through Flipkart by replacing the Moto G5 Plus mobile.On 20th of July 2019 I had gone to the Flipkart delivery store.your representative has examined the mobile and says that we will not accept this item I asked the particular reason but they can't explain.On the same date I contacted your customer care regarding this concern and they asked me to provide the images of my mobile. I sent at 2.10 pm on 20.07.2019 . Regarding this I received a mail on 21.07.2019 at 8.10 Pm in that your representative are asking for me to provide the clear images of mobile with in 12 business working hours.By consider the 12 hours time on 22nd morning at 6.45 am I am trying to send the images as per demanded by your representative.But suddenly I was surprised that In my inbox i received a mail saying that as per my request order was cancelled.Before cancelling item neither you people had informed me through mail and mobile.Please show me the proof when I was requested to cancelled the order.once if you will prove I will my self slap with me slippers to blame upon you but if you will not able to provide the proof then will you place the same item for me.Please show me the proof.

My account deactivated a week ago previously i asked about my orders and about my deactivation reason but you responded to my order status but not for my account status. And the replacement item was not picked up and new item not received till now. And you are not responding to this issue what i have to do.
Flipkart it self cancelling orders and it is blocking accounts how it was fare?

Account details
Aravind Penumaka
PH. [protected]
Email.[protected]@gmail.com

Flipkart delivered faulty Redmi note7Pro. Their return policy is sham. They send technician on site and then close request with comments that replacement refusal.
They have their partner Jeevs to provide onsite visit.
In my case, while onsite technician (Amnit Singh) agreed poor audio level on the phone. When he reported the same to remote supervisor (Ashish), he started pointed out problem with user instead of accepting the problem. It seems it was his job and his salary perks are based on number of requests he is able to reject. When I explained that this iis my second MI 7 pro and I am not naive in user, he started arguing. I have phone recording with me. I requested him to pass on the genuine and correct feedback to you. But not sure why you are not transparent to customer. Immediately after the visit, I gave call to Flipkart and asked them to record it and not to close the request. But as usual all my request fell on deaf ears and your customer care is all mechanical. I can challenge to anyone that phone is malfunctioning and is not fit to use. If you do not take action, then I need to explore alternate options.

I have ordered 2 drilling machines. The delivery dates are gone, but still no attempt for delivery. No response from customer cares. Its not the first time. They did it many times. The most important thing is I am plus member of Flipkart. So just think if a plus member suffers like this then just imagine how a normal members suffer.

I have order an item n got mesg that it will be delivered by 19 but i didn't get it till now as i have ordered for worship for today as first monday for worship of lord shiva it is very shameless because i have talk to the local delivery boy of flipcart and he has also assure me to deliver by today morning but till now i didn't get this is the service provided by brand like flipcart this is phatetic n shameless i am sorry but this is truth i am very unsatisfied

Kindly please recheck the same
I have not cancelled or returned any items
The first 4 orders of Honor 9N was cancelled by your seller retailnet only.
Please reconsider your decision as I am a prolonged valued customer of flipkart
I[censored] people will not unblock my account and copy paste the same message again and again
Then I would never return to flipkart for any order.
Further there is a gift card in my account for RS 2000
Which is stuck and I cannot use that because the ACC is inaccessible.
I ordered a Fossil watch also from 2GUD and I am not able to log in into my 2Gud Account also
The watch is not working properly, gets stop frequently.
Kindly please unblock my account so I can place the Return request for the same
The last day to return the watch is 23 July
Kindly please help me immediately.
Thank you

Registered mail id : [protected]@gmail.com
Kindly please check the following order ids and and see who cancelled my
orders
The seller or me
OD[protected]
OD[protected]
OD[protected]
OD[protected]
Further i have 2000 RS gift card in that account which I won't be able to
use until you people unblock my account
I used to like flipkart a lot but since few days the amount of trouble you
people caused me is unbearable
I think none of your customer support executive cares about customers
They just don't have customer retention
Kindly reconsider your decision and unblock my account atleast now.
Thank you.
The technical team is not ready to help at all
I tweeted many times
Tried. Everything possible still got no solid response.
Kindly please help me to resolve my issue.
I am very depressed and frustrated with such service of flipkart and such behaviour of flipkart executives.
I Hope an early response from your end.
Thank you

My flipkart account([protected]-india)is blocked without any information. I don't know why myaccount is blocked. I was ordered phone and others for me and friends.in a time, when i ordered a product that automatically cancelled. And so i was try to order that more time. But that wasn't for reselling or a business purpose. So unblock my account. Hoping a good reply. I trusted on flipkart.

Sir this is vinoth my order wait for 8 days but till now not get my order customer care also not proper answer my order date yesterday but they change today but till anyone filpkart courier service not contact me customer care i ask where is hub i will collect order but nobody tell me customer care say lie lie what's this this my first filpkart order it is worst service

My name is Deepak, and my order ID is OD[protected]. Order was placed on 6/7/2019

I have called to resolve this issue since 12/07/2019 and till now my issue is not resolved. 14/07/2019 raised a return request and till now this was not approved, on 16/07/2019 I got a call from investigating team from #[protected] and i provided all the pictures of the product and he said me to call the customer care to get an update on my complaint.

My TAT time was till 17/07/2019 and I got an email stating that the issue will be resolved within 18/07/2019 and each one from Flipkart give one time and always ask me to wait.

I spoke to each of your CRO metioned below:
1. Imran
2. Roshan (Manager)
3 Daran Sing (Manager)
4. Syed
5. Vijay
6. Azim
7. Rohan
8. Praveen Kumar (Senior Supervisor)

Each one want to ask me to wait for few more days and only got a follow up on this case from Daran singh and all others are crap and does not know what is the protocol needs to be followed.

I called the person who took the product pictures, he said all the documents are already submitted and he himself started to scold the customer care team.

I told the team that if the issue is not resolved on the call 22/07/2019, I very clearly said that I will write a email to Kalyan Krishna murthy and will register a complaint officially they are least bothered and said it is your wish and Daran said that Kalyan is no more with Flipkart. It means that again your team is saying lies to me.

I have placed orders in different occasion and this is the first time facing this kind for issues, I am premium plus customer and I have placed N number of orders and this is the first time facing this kind of issue.

Looking at-least you can resolve this issue and I will be looking for a compensation for all the hassle being faced.

Thank you!

Refund ID:[protected]