[Resolved] Flipkart — mismatched product get delivered from flipkart

[Resolved] Flipkart — mismatched product get delivered from flipkart

K Kumar Nayak from Bengaluru, Karnataka

I purchased perfect home bed from flipkart, on 29th sep 2017, and they delayed for the installation nearly 10 days, then the technician visited on 8th oct 2017, then he found fpund that some mismatched part inside the product. Then i put it for the return back the item. But see till now, i mean 12th oct 2017 not yet get any information or call from flipkart regarding this issue. Simply they are postponing the return pickup date and refund date. +1 photos Was this information helpful? No (1) Yes (1)
Nov 1, 2017 Complaint marked as Resolved Refund Processed: Your refund of Rs 9899.0 will be credited to your card by 9-Nov-2017. From Flipkart Flipkart customer support has been notified about the posted complaint. Oct 13, 2017 Updated by Kumar Nayak I need immediate action regarding this issue . Oct 14, 2017 Updated by Kumar Nayak I requested you for return and refund process not for the installation Oct 14, 2017 Updated by Kumar Nayak I updated the issue with Flipkart and jeeves technician also [14 October, 2:33 p.m.] Kumar R : Till now ur executive discussed with me regarding return, it'll happen before 18th oct.but now u r telling return rejected. [14 October, 2:34 p.m.] Kumar R : Today also i got call from executive from the no. [protected] Oct 14, 2017 Updated by Kumar Nayak I have notified your issue to the concerned team and they will get back to you with an update by 1 business day. Oct 14, 2017 Updated by Kumar Nayak From Flipkart Oct 16, 2017 Updated by Kumar Nayak We are so sorry for taking longer than expected to resolve your issue. We request you to provide us time till 16 Oct, 1:00 PM to get back to you. Oct 16, 2017 Updated by Kumar Nayak But till now problem not solved yet. Verified Support Oct 16, 2017 Flipkart Customer Care's response Interacted with the customer created refund closing the issue Oct 16, 2017 Updated by Kumar Nayak Return Accepted: A Courier Executive will be picking up your Perfect... with order id OD[protected] by Thursday, 26 Oct'17. Please keep the item along with accessories & tags ready for pickup. The refund will be processed within 1 day of the item being picked up. Please check your email for more details. Oct 16, 2017 Updated by Kumar Nayak I got response from Flipkart, but still i will wait for the result with positive hope till assured date from Flipkart Oct 17, 2017 Updated by Kumar Nayak Today Flipkart return pickup scheduled, but they are asking for the Label should be provided from the jeeves technician on the product like that. Regarding this jeeves technician has not provided any information about this. Oct 17, 2017 Updated by Kumar Nayak Please do the needful regarding this issue. I am fedup with this issue. Requesting Flipkart. Oct 19, 2017 Updated by Kumar Nayak Please complete the return pickup process... It has taken nearly 20 days to process my return and refund issue. Requesting Flipkart Oct 19, 2017 Updated by Kumar Nayak Uninstallation and packaging of this product not yet completed. 19/10/2017. Regards, Kumar R Oct 21, 2017 Updated by Kumar Nayak Regarding this complaint, Uninstallation and packaging of this product should be completed within this week, From Jeeves technician visit not happen till now. Oct 21, 2017 Updated by Kumar Nayak Uninstallation and Packaging Scheduled: Uninstallation and Packaging for Perfect Homes by Flipkart Opus Queen Bed with Storage with order id OD[protected] has been scheduled with jeeves consumer services private limited. Your service request number for the same is 7J12-27013FLPKRT-3734221 and will be done by Sunday, Oct 15, 2017. Messege from Flipkart. Till now uninstallation and packaging of this product not yet completed. Kumar.R Oct 22, 2017 Updated by Kumar Nayak Flipkart customer support has not been notified or solved till now. Kumar R Oct 22, 2017 Updated by Kumar Nayak The uninstallation and packaging of this product completed from the Jeeves technician. The return pickup has to be scheduled from the Flipkart. Requeting with regular updates, Kumar.R Oct 23, 2017 Updated by Kumar Nayak The return pickup has not scheduled from the Flipkart. I put complaint against this yesterday but now also they are telling it'll solve shortly like that. Regularly postponing the return pickup process unnecessarily. Kumar.R Oct 23, 2017 Updated by Kumar Nayak Issue with the return pickup and refund Oct 23, 2017 Updated by Kumar Nayak Not yet resolved from Flipkart Oct 26, 2017 Updated by Kumar Nayak Again and again Flipkart team unnecessarily postponing the return pickup and refund date, and neglecting the issue with no response simply taking the longer time to resolve the problem. Oct 26, 2017 Updated by Kumar Nayak As concern team requires time to resolve the issue so it will be resolved by 27th October. Oct 27, 2017 Updated by Kumar Nayak Today also i disscussed one of Flipkart executives regarding this same issue, after discussion suddenly again same postponing msg received from Flipkart. They are simply cheating the customer by postponing resolve date for the issues. Oct 29, 2017 Updated by Kumar Nayak We have escalated your issue to the concerned team. We will resolve your problem by 01 Nov, 9:00 PM. You will get a call from a number starting with +9180679 Oct 29, 2017 Updated by Kumar Nayak Regarding refund status. Return pickup completed. Verified Support Nov 01, 2017 Flipkart Customer Care's response Interacted with the customer issue resolved, refund completed closing the case Verified Support Nov 10, 2017 Flipkart Customer Care's response We would like to inform you that our seller has confirmed that the refund is already initiated and it would be credited in you account on October 31, 2017. Closing the complaint from our side. Verified Support Nov 10, 2017 Flipkart Customer Care's response Spoke to the customer on the phone number [protected] regarding the refund and return issue, Issue fixed communicated the same to customer refund tat given 9th November agreed closing the case. Verified Support Nov 10, 2017 Flipkart Customer Care's response Spoke to the customer on the phone number [protected] regarding the refund and return issue, Issue fixed communicated the same to customer refund tat given 9th November agreed closing the case.
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Kumar Nayak

from Bengaluru, Karnataka

One o[censored]r executive told me about this issue, it'll be solved within one buissness day like that
From this contact [protected]
But now it updated as rejected.

Kumar Nayak

from Bengaluru, Karnataka

I got call by executive from Flipkart regarding thus issue, he dissc still he has taken time solve the problem and we disscussed about refund and he promised me to he'll call back.