| Address: Meerut, Uttar Pradesh, 250221 |
Dear sir/ madam,
I have purchased bestest bp check fully automatic digital blood pressure monitor bp monitor order id no od[protected] amounting to rs.1249/- on 22-08-17 and received it on 23-08-17.
I observed that the machine gives the false reading everytime i checked as i checked the bp of my father which it showed as high and when we visited the dr near my house in next 15 minutes, dr told us that it is normal, so i was trying for returning it since 27-08-17 by calling the customer care but has not got my issue resolved and now since 10 days has past for replacement policy, they are giving me a crab that 10 days has passed and they cannot refund my amount, but i made a complaint within four days of receiving the product for returning it and for refunding my amount, so there is no question of expiry of the time because the time has been expired due to the negligence of flipkart customer care.
Now, i am fed up of calling their customer care centre as i am not getting any solution from their side since 27-08-17.
So, i was forced to write this complaining mail with a hope that you will help me in resolving my issue and getting my refund amount back.
Therefore, i request you to take strict action against such companies who made fool out of customer by sending defective product and then don't even entertain their complaints and expire the valid time of refunding and then harrass the customer by not refunding the amount.
Thanks and regards
Bhawna gupta
Mar 9, 2018
Complaint marked as Resolved Flipkart called me and solved my problem
Flipkart customer support has been notified about the posted complaint.
Verified Support
Sep 11, 2017
Flipkart Customer Care's response We will revert on it.
Verified Support
Sep 14, 2017
Flipkart Customer Care's response We see that the product was delivered to customer on 23rd August and as per the sellers 10 days replacement policy we can not initiate return. We informed customer to get in touch with the authorized service center. Closing the complaint from our end.
.and also want to shop on Flipkart. Now i am not able to re-open my Flipkart account .. because few days ago my account was deactivated...so i want to get back my account.
I ordered One shoe in Flipkart Order ID: OD[protected].
They delivered the used product to me so then i asked them replace with new one but they didn't replaced.
Kindly check and do the needful.