[Resolved]  Flipkart — Non- transparency causing breach of trust- purchase of Split AC

Address:

Bangalore, Karnataka

Order no. OD[protected] date 18.03.2015 . Product -AC-LG LSA3AP3M 1 TON SPLIT AC After completing online order for the product on 18thMarch 2015 I received a call fromFlipkart (Mr. Ahmed) that I would be required to pay additional charges for installation and voltage stabiliser. While I agreed I made it clear no further charge be levied on the deal.The product was as scheduled delivered within time committed and soon after installation people arrived. During installation process I was asked to pay to yet another additional amount of Rs. 650/ for support bracket. I refused to pay saying that the deal is already finalised with Flipkart officials and no further payment is warranted. However, Mr. Ahmed from Flipkart again called and insisted I pay the amount to facilitate completion of installation, refusing my stand on conclusion of the deal earlier. In the inevitable situation I was left with no choice and had to pay under protest. I have been a customer of Flipkart buying a few products with satisfactory experience in the past. But, I felt cheated on this deal as making a customer pay after conclusion of the deal to me amounts to breach of trust.Please note it is not the question of making additional payment of Rs.650/ but larger issue involved is principled approach and transparent & professional disposition of your officials. Frankly speaking, I was shocked by such what I reckon unethical and unjustified approach of Flipkart forcing me to pay I was not required and liable to pay which I feel directly conflicts high market reputation Flipkart enjoys and ranks higher than its peers in professionalism, transparency and customer centric strategy. Could I expect a respectable response on high moral ground befitting to the stature of an institution of your esteem and reputation? Regards Tushar Bhattacharya cell. [protected]