Flipkart Complaints & Reviews

I purchased online a handycam from Flipkart.com for my sister (Oreder ID: OD[protected] on[protected]. They delivered the product on[protected] at the given address in Allahabad. On the box, it is mentioned that free original Sony Memory Card is inside the box. However, when we open the box, the memory card was missing. We lodged the complaint on the very first day to flipkart and they asked us to send the photograph of the box where it is mentioned. We did the same and provided them the proof. Now, they are saying that they are not responsible for the missing item and asking us to contact the manufacturer i.e. Sony. They are also saying that since it is not mention on the flipkart website they are not responsible for the missing item. We had series of communication (both written and phone) to the flipkart. Today, finally they denied the complaint by saying that neither they will provide the missing item nor they will return the product. In my opinion this is nexus between the flipkart and its seller to remove freebees from the box, so that consumers will be forced to buy these items from them. I request the consumer forum to look in this matter. I am ready to provide all the details related to our conversation.

i am sajid shaikh from pune my email id is [protected]@yahoo.com i order foundation course books for class 8th maths is price is 367 on 23/3/15 and i also paid of amount of rupees is 367 via net banking but on same day i call filpkart customer care but custome care said me your order is not place but i paid already 367rupees

Hi, I was a flipkart user before when i was in chennai, now when i go to my home town in kerala, i am unable to use the service as it shows flipkart sellers cannot deliver to any parts of kerala, even to where the service was available before, So now i am using other shopping sites as they don't have any problems like that. So i wish to know is there anything done about it or should we forget this site, This problem is for all the catergories. i am not adding any proof as it will be obvious i[censored] check any item against kerala pincodes .

Dear manager flipart, It is shocking to inform you that i have gifted a phone mobile to my friend and it is not working it is a dead phone. it is a great insult for me that i the gift i have purchased through you is a real cheat actually your product is a a defective peace and what quality control you have before sending the product from you. it is really total disappointing thing from so let me try through the consumer forum and how much it is humiliated me regards Dr.k.sashi kumar professor banaras hindu unuversity varanasi

You did wrong product deliver again I booked the blackberry z30 flip cover white color and you sent me again wrong product so pls change my product again my order id is od[protected] You did twice time sent me wrong product M-num [protected] Rahul panchal Indore m.p

I had ordered Mi4 & after 4-5 of its delivery its touch stopped working. Had word with the customer care & when asked for the refund they insisted me to try the same product one more time, & if still not happy with the product they will give the refund. But now the phone is still hanging & I am not happy with Phone. Now the customer care is refusing to give the refund. Request to give the refund ASAP.

Before near a month, I bought Motorola nexus 6 from flip kart. First two weeks it functioned properly but from last couple of days it restarts and shut down on its own. It got a very good sound capability but as said { from last couple of days} it reduces sound on its own and when I pause it, till 10 seconds again it releases a good volume but after it reduces on its own. I won't mind i[censored] ask me for the product check up for couple of days. But I want the problem to be solved, and after check up again if the same problem arises I will demand for replacement or cash back. THANK YOU.

Sir/Madam, I have purchased a Kurti from your company bearing code 2144 fro Rs. 435/-. The same was delivered on 19/03/2015 on cash delivery. I am dissatisfied with the produce as the same is thin material and without lining inside. I called to toll free number and as per your sms i clicked on return button but after clicking the return button no retrun request form is opening as per your sms and also no replacement/refund button are found. So i am writing this complaint. I want to return the said product and also i need refund of amount.please infrom your office people at Dharwad branch, Karnataka state, India to collect the product and refund the amount. Thanking You Praveen.M.Devashetty

The company (flipkart) is baffling consumers by showing free products(inclusive of all taxes and delivery charges). On proceeding to pay various problem occurs. Despite this, on the other hand no problems were faced while buying other costly products (not free). In a way flipkart is trying to cheat consumers by gaining their attention to show them free products, that actually are not.!!!

This is in reference to the phone SONY xperia T3 which I ordered online from WS RETAIL on flipkart dated feb 25th 2015. At the time of ordering there was a offer with the product of Free Sony Smartband SWR-10 & Premium Case (worth Rs.5990/-& Rs.2490/- respectively) which is clearly mentioned in the invoce (refer image t3_1.jpg) But when I received the order on 27th Feb 2015, the freebies(smartband and Premium case) was missing (refrence see the parcel which was shippped by the seller) the tracking id is WSRP[protected] and the email id is:shg****[protected]@gmail.com(refer image t3_2.jpg) On the same day i.e, on 27th feb I raised the complaint on phone to flipkart customer care and they promised that they will provide an alternative solution i.e, will ship the missing freebies seperatly within 7-10 working days and hence the request was closed. i waited but nothing happened. Unfortunatly my phone stopped working as there was no display. So i again called customer care and explained them the issue of the missing FREEBIES (smartband and Premium case) and that of the dead phone. I was happy that they accepted my return request and also promised me to deliver the missing Freebies(smartband and Premium case) along with the replacement. So i received the replacement on 17th march 2015, i was shocked and broken as this time also i recieved only the phone again the freebies(smartband and Premium case) were missing . I called the customer care immediately and again explained everything, i was told that the items the phone and the freebies (smartband and Premium case) have been delivered, however the freebies are NOT delivered, i was totally shocked when they The corresponding tracking id is WSRP[protected] email id:shg****[protected]@gmail.com (refer image t3_3.jpg) the item clearly proves that only phone was shipped by the seller. It can be confirmed from the courier partner EKART LOGISTICS (1st Tracking ID WSRP[protected], Replacement TrackingID:WSRP[protected]; Email:shg****[protected]@gmail.com) both times only phone was delivered but not the freebies. Very clearly while tracking on https://www.flipkart.com/trackorder in the item it is showing Sony xperia T3 only one item was shipped and delivered but NOT the freebies i.e, (smartband and Premium case) I have also attached a copy of invoice for your reference in which the freebies offer (Sony Smartband (SWR-10) & Premium Case Worth Rs.2490/-) is clearly mentioned.Also the invoice doesn't mention any details about the shipment of the freebies. I even checked on the website for the freebie products sony smartband SWR-10 and the premium back case are not available on flipkart. there is no question of selling or shipping of items that are unavailable on the website.I am a regular customer of flipkart but unfortunatly it was a very unpleasant shopping experience i had this time . I have been waiting since a very long time, Please look into the issue at the earliest as I don't want to accept the product without this offer. The complaint number related are mentioned here (Return ID: 15760360, 15086392,[protected]. It was a very bad experience with flipkart's coustomer care, particularly a lady product specialist (sirname singh kaur) who called me on 18th march on 3:30pm to resolve the issue (returnid :[protected] denied in a very harsh and unpleasent tone that my complain is bogus and non viable. I was feeling heartbroken that time as she was trying to convince me that it was my fault that i made a call to her for once she was trying to prove me guilty. Please take strict action against the seller for cheating and mentally harassing the customer by making false offers and promises so that it wont happen again with anyone hereafter.

i have bayied this red mi note 4g mobile. tha flipkart not gave to the cell phone bill and earphone and offerd 8 gb memory card note give me/// plzzz solution the my problm your fathfuly juned malek cont num...[protected] [protected] [protected]

I buy mot e 2nd generation and I received mobile 20 / 03/2015 and after using I made complaint to flip kart to refund my money or change my mobile but they give excuss and ignore me this mobile made harm on my scene so please help me My number is [protected]

Hello, My name is Rajesh and i had placed an order for Micromax 42C0050UHD 106 cm (42) LED tv on 15th of March.The TV was delivered on 16th March and subsequently it was installed on 17th March. The person who came for the installation was not from Micromax and rather he was from an agency which does all tv installations from Flipkart. He also informed that he will install the TV and give demo. Once the TV was installed he was not able to give a demo to me since the remote of the TV was not working. Since then i have been contacting flipkart to arrange for technician visit from Micromax and get the remote or TV replaced. Today is 21st March and still the issue is not resolved. I request you to kindly look into this issue with priority and get the necessary things done. Till date i have raised several calls regarding this to Flipkart but the problem is not addressed. I am attaching a copy of my invoice for your reference. Waiting to hear from you soon

Order no. OD[protected] date 18.03.2015 . Product -AC-LG LSA3AP3M 1 TON SPLIT AC After completing online order for the product on 18thMarch 2015 I received a call fromFlipkart (Mr. Ahmed) that I would be required to pay additional charges for installation and voltage stabiliser. While I agreed I made it clear no further charge be levied on the deal.The product was as scheduled delivered within time committed and soon after installation people arrived. During installation process I was asked to pay to yet another additional amount of Rs. 650/ for support bracket. I refused to pay saying that the deal is already finalised with Flipkart officials and no further payment is warranted. However, Mr. Ahmed from Flipkart again called and insisted I pay the amount to facilitate completion of installation, refusing my stand on conclusion of the deal earlier. In the inevitable situation I was left with no choice and had to pay under protest. I have been a customer of Flipkart buying a few products with satisfactory experience in the past. But, I felt cheated on this deal as making a customer pay after conclusion of the deal to me amounts to breach of trust.Please note it is not the question of making additional payment of Rs.650/ but larger issue involved is principled approach and transparent & professional disposition of your officials. Frankly speaking, I was shocked by such what I reckon unethical and unjustified approach of Flipkart forcing me to pay I was not required and liable to pay which I feel directly conflicts high market reputation Flipkart enjoys and ranks higher than its peers in professionalism, transparency and customer centric strategy. Could I expect a respectable response on high moral ground befitting to the stature of an institution of your esteem and reputation? Regards Tushar Bhattacharya cell. [protected]

Hi team, Today in the morning I received a SMS stating that your product will be delivered to you today before 7 PM ( OD[protected] and when I called the Customer care number, I received an information that due logistics delay the product will not be delivered to you today ann it will take another 2 - 3 business days. I being the customer waited for the whole full day and called the customer care at 6 PM in the evening at the customer and then I was given the information that the product is being delayed, why This INFORMATION GIVEN TO ME EARLIER SO THAT I WOULD CARRIED ON WITH MY OTHER WORK AND NOT KEPT WATING FOR THE FLIPKART TO DELIVER THE PRODUCT. Secondly, THE PATHETHIC CUTOMER CARE EXECUTIVE I called the customer care number and had a word with PRAJIKTA, she said that the product has been delayed and was asked to transfer the call to her Manager. NOW the call was transfered to HEENA. HEENA checked the systems and she said that the system shows there has been a delay and thats updated, however I cannot see any thing updated on the website under my account. HEENA LIED TO ME TO WRAP UP THE CALL AS SOON AS POSSIBLE, AND SHE WAS VERY VERY VERY VERY RUDE TALKING TO THE CUSTOMER, BEING A PART OF A CUSTOMER SERVICE. I would request the management to take some actions against the unethical employees like HEENA as she is misleading customers to end the call. A very Mislead customer by the pathethic customer service agents. Manish [protected]

I had ordered OD[protected] Lapguard Dell XPS 15 (L501X / L502X) 90 Adapter(Power Cord Included) and got the delivery on 13th Lapguard but the Power chord was not delivered when contacted I was told that there was a lapse from Flipkart side and by 17th March there will be a resolution, but on 17th I was again informed that flipkart requires tile till 19th March but no one called on 19th (Meanwhile I have been calling the customer care repeatedly) Then yesterday Flipkart informed that the vendor who fulfilled the order was not available and I was told that Flipkart will reimburse the money I want the Dell XPS 15 (L501X / L502X) 90w Adapter(Power Cord Included) and I don't want anything else, It is Flipkart responsibility to fufill the order Please do the needful

I ordered mobile from flipkart. Received it within time. But when i used this mobile, i fould it was having problem of heating and too low voice during call. I requested for return/replacement of mobile. But surprised, flipkart says my phone is not having any problem according to them. They are saying to contact mobile service centre. They cancelled my replacement request also. I am highly disappointed with flipkart. My email [protected]@gmail.com.

Flipkart s a pathetic place, despite ordering a mobile phone after full payment and paying for within a day delivery on Wed 18-March, I am still waiting to get the phone as on Saturday 21 march.Web update is funny and call center is even more funny they dont have any clue.Flipkart needs to show better customer value for someone who pays them upfront.I will NEVER BUY from them.

i have not recieved my refund amount from fliplart yet.i am waiting about morethan 15 days.flipkart after sales service is very bad.espetially in refund.i will wait some more days and come back with my review.i AM VERY SAD.IT WAS MY ONE MONTH SALARY.THEY ARE NOT UNDERSTANDING CUSTOMERS..THEY WILL GIVE ME A SOLUTION IF THEY HAVE VALUE TO XUATOMERS.OTHERWISE I know..I WILL COMEBACK LATER.

i am not able to get a good feel while touching one side of my screen... down it starting from back key then( a) then 2 and going on upper side like a straight line, , , , what should i do? i need my money back, , , i am staying in bommanahalli should i come to ur office?