Flipkart Complaints & Reviews

This is regarding delay in delivery of my orders (order id: OD[protected], OD[protected]
Email id. [protected]@gmail.com

both these orders were supposed to be delivered by 1st july and 30th june respectively.
But till date there have been no update regarding the status of the orders, even your customer care representative are unable to answer the reason for delay and they are giving lame excuses to just wait and keep waiting, moreover there have been no response to emails also.
Such a pathetic service was not expected from your end that you cant even inform customer about the products for which he had already paid.
There is no transparency in your service which make customers feel cheated.
Kindly revert back with a genuine reason asap bcoz m tired of hearing to wait for the product.

Dear flipkart team,

I am Safoora. I have purchased so many items from flipkart under my ID:
saaf.[protected]@gmail.com and safoora.[protected]@knowlarity.com . All were very good. my hubby gifted an iphone from flipkart. that was also awesome. but recently 5 months back I bought an Iphone 6 . but it is not functioning properly.

The problems are:

1. call is getting disconnected automatically after 70 sec.
2. Mobile is getting hung very often.
3. Brightness getting reduced automatically.
4. mobile getting mute and also going to silent mode automatically.
5. Some times even after pressing power button for long time, mobile not getting switched off.
6. Poor battery life time.

Mobile Details:

Model: Apple iPhone 6 (Space Grey, 16 GB)
Seller: SuperComNet
Order Ref: OD[protected].

Our family is customers of flipkart since more than 4 years. We are expecting good solution for this.

I have order an this
Order ID
OD[protected] item)
Order Date
Wed, Jun 28th '17 7:10 PM
Amount Paid
₹1, 279through Cash on deliver

but now flipkart messages me that product lost on transaction place a new order but now the product is showing a higher price
if they lost thats not my fault. i want the same product at which i ordered earlier

I had ordered for a memory card, a fake piece of plastic is delivered and for the return request it is not picked up now about 2 weeks. and on top of it flipkart has a PATHETIC CUSTOMER SERVICE. order id OD[protected].i have been trying to get it picked up since 26th July 2017 and still not being picked up. have mailed a grievance officer as provided by the customer service person, [protected]@flipkart.com. hope this is a true one and i get a response

Hi

Make My trip Complaint (Reference ID[protected]

Booking ID: NH[protected]

Done a confirmed booking on MakeMyTrip on the 30th of June 2017, and received a cancellation mail on the 1st of July 2017 i.e 24 hours later after the booking was made.

When I contacted MakeMyTrip, they told me the following -

"We wish to inform you that the booking was failed due to some techinal issue however full refund was processed in the same gift card, requests you to please try again with new booking"

Whereas I have not received any refund until date. When contacted them once again today, they stated that -

"We wish to inform you that Booking ID "NH[protected]" stands cancelled as the Terms and Conditions o[censored]sing the FlipKart voucher has not been adhered. Please refer below T&C's for better clarification. For any further query on voucher T&C's, please contact FlipKart customer support."

NOTE : FlipKart issued these MakeMyTrip gift cards during the BIG10 sale and MakeMyTrip made successful bookings and issued booking vouchers too, before they left their customers stranded and cancelled all bookings done with the MakeMyTrip gift cards issued by FlipKart for every eligible orders placed during their BIG10 sale .

I ordered Lenovo z2 plus black(32Gb) on 24 th of June17 from flipkart at price of 9999 INR which was on offer and was in stock. Flipkart promises to deliver the product upto 29 th of June. I got their conformation e-mail and messege. On 29 th of June Flipkart reschedule my order and promises to dilver on 4 th of July. I called them at evening on 3rd July and I got reply that phone is in shipping process and will be deliver on 6th of July and today.Today i got a message that the order is cancelled due to it is not in stock.Now the price of that phone is increased and now i wont be able to buy it. Please redolve my issue.

I have ordered oppo f1s mobile in flip kart and received all notification regarding delivery but on delivery date they are saying that the address was incorrect and contact flipkart cs to update address with in 24 hrs
Then i have contacted cs then they r saying u should have to cancel the order and order freshly so due to this i will loss my time and if i reorder i will loss my offer and i have to pay extra money and the refund amount will be credit with in a week so i can't reorder immediately but they are not understanding

I have baught a cell phone from Flipkart 3 weeks back. After receiving the product I have come to see that this product has a manufacturing defect. When you press the back/side panel, a weird sound is coming from all over the place like pressing a plastic stuff. Though all other functionality are working fine but I was not satisfied at all about this phone. Immediately I contact Flipkart customer care service, they sent a engineer to me, after the visit of the engineer the problem was still there. I also write the same thing in the form given to me by that engineer. Don't know on the very next day I come to see that my replacement request have been cancelled and reason provided as my problem was resolved after engineer's visit, which was not correct. Called CS many times but they are constantly saying they cant do anything and I need to visit a 'Redmi' service center. My question is why should I suffer when there is no fault from my side. Please try to resolve my problem as I am desperately looking for ward for it. Please find the order no - OD[protected]. My contact no - +91-[protected]. Name - Prosenjit

Hi,

My name is L Imran Khan and my flip-kart login details are below

Ph. no.: +91-[protected]/+91-[protected]
Mail Id: imran.[protected]@birlasoft.com

This is to bring to your notice that I'm trying to return a product by name ManQ Solid Men's Waist Coat with order id- OD[protected] and the product wasn't of a expected quality and it's the worst product for that price, since from a month I'm raising a return requests and it is the 6th time now, but still can't able to get the resolution for my issue. Every-time the wish-master coming to collect the item but asking Mrp Price Tag which I haven't received at the time of product delivery, and I keep on trying to call flipkart helpdesk and everytime i'm explaining this issue to the agent and the agent will say our backend team will contact you, but after 4 days backend team will call and say we are raising return on behalf of you, when the wishmaster comes give the product to him he will take, but when wishmaster come and try to validate all accessories he is coming to the same point that tag was missing and without that return cant be approved. When i connected with agent again he is saying give the product sir he will take and will process the refund but no luck next day wishmaster coming and returning the item as rejected, almost about 35 times I have called the agent and everytime a new agent will connect and I need to explain the whole issue, it's very frustrating, continuously keep on facing this issue since from a month. I want to know why vendor lying that tag was there but god knows it wasn't and I keep on explaining this to the wishmaster and flipkart agents but no one trying to figure out this with vendor. Hate to continuously followup on this, why flipkart providing such a disaster issue, whilst I never faced this with Amazon or any other e-commerce sites.Why your making customer to suffer like this, we believe flipkart is the good site and will do purchase but this kind of service won't be acceptable and leaving a bad remark on this site.

Please look into this as early as possible. Please do the needful.

Thanks&Regards
Imran

Today on (03/07/2017) my (Flipkart.com Order Id : OD[protected] of Smartron srt.phone (Titanium Gray, 64 GB) was delivered at 07:07PM in the evening with so-much-harassments and so-much-problems faced by my own very old 83-years mother. Since I am a working person (I am a Cardio-Specialist doctor at Apollo Gleneagles Hospital, Kolkata) as usual I was at my workplace and my very-own-son was at his college today and my 83-years mother was only there to receive my product parcel from EKART Wish Master Rupak Roy (call [protected], PIN 184) and I also had informed my mother to tell the EKART Wish Master Rupak Roy (call [protected], PIN 184) who would come for delivery to unlock the lock of the main gate and get up the stairs of my apartment which was only second floor and hand over the product parcel to her since she could walk barely… Now, this is where the problem began with the EKART Wish Master Rupak Roy (call [protected], PIN 184) when he came to deliver my product parcel… Now, when my mother told him to unlock the lock of the main gate and get up the stairs of my apartment which was only second floor and hand over the product parcel to her, he started to react very badly and started using giving slang languages to her who is a 83-years old lady who cannot even walk properly since she is so much older. He even told her to get down the stairs of the apartment and unlock the lock of the main gate to collect the product parcel but she told him politely that she cannot get down the stairs of the apartment and unlock the lock of the main gate to collect the product parcel because she couldn't walk properly and that EKART Wish Master Rupak Roy (call [protected], PIN 184) started giving excuses and behaved just like an unprofessional even after knowing that she cannot get down the stairs of the apartment and unlock the lock of the main gate to collect the product parcel because she couldn't walk properly. Not proper delivery Delivery boy is very-bad-behaviour and out side delivery not home delivery. At last that EKART Wish Master Rupak Roy (call [protected], PIN 184) after disrespecting and arguing a lot with my 83-years old mother unlocked the lock of the main gate and got up the stairs of my apartment which was only second floor and delivered the product parcel to my old mother but he was so mean, talked to her in a very arrogant and roughly behaviour, in a very bad manner ruthlessly and also told her that we at Flipkart.com don't deliver the parcel by getting up the stairs of the customers house/apartment and not by unlocking the lock of the main gate… the customers needs to collect their very-old-own parcel by getting down the stairs of their apartment and by unlocking the lock of the main gate otherwise we take it back again to Flipkart.com. What is this Flipkart.com??? I had purchased approxiametely about 5.5 lakhs worth of products from Flipkart.com. I am a valuable regular customer of Flipkart.com and had already purchased lakhs of amount of products from Flipkart.com only. I want justice against this really very bad incident/experience faced by my very-own-old 83-years mother who is very much upset after being treated in a very disgusting manner and moreover, she even cryed a lot!!! If I don't get justice against this really very bad incident/experience faced by my very old 83-years mother I will probably stop purchasing a single product from Flipkart.com!!! So, I therefore kindly request you from the every very corner bottom of my heart that please Sir/Madam to kindly do the needful and provide me justice against this really very bad incident/experience faced by my very old 83-years mother as soon as possible so that I can again start purchasing products from Flipkart.com. According to me, this type of EKART Wish Master Rupak Roy (call [protected], PIN 184) (just like this one) should be terminated/fired from their respective jobs since they donot perform their jobs properly and moreover they are also decreasing Flipkart.com's reputation only from their behaviour because they are working for Flipkart.com which means they are also representing Flipkart.com. Thanking You.
With regards,
Akash Das
email ID : aakash.das.[protected]@gmail.com

Dear Team
I placed order through flipKart . I placed it on 28 June 2017 . I am facing fake statements .
first statement order will dispatch on 30 June ...i got nothing
Second statement order will dispatch on 3 June ...i got nothing
there is no clear refund policy by flipKart .
i placed this order for my Sister on her birthday .
i faced lot of harassment from them .
Order details OD[protected]
Placed on 28 June .

I purchased an iPhone6 from Flipkart and I received a damaged product, the charging port is damaged and hence the phone is not charging and hence its not powering on. I have filled a complaint with Flipkart and their pick guy comes and tries to power on the product to check EMEI number. The phone is not powering on so he is not authorized for pick up.
I have called flipkart several times and have the call recordings with me, where the executive is saying that they are updated my request in their system but its been three times now that their pick up guy visits the place but the same story happens over and over again.

I ordered earphones (JRO INFOTECH vivo0 Wired Headset With Mic (White, Grey) from flipkart on 27th june, 2017 received them today.
When I opened the package, the box was empty... the product was missing... I was shocked to see such kind of irresponsibility by flipkart...
Please look into the matter as soon as possible so that I could get my money back or get back my earphones that I ordered...

I have ordered a massage gel vide order no OD[protected] from flipkart which was delivered on 1st July 2017 but the product bottle was broken and gel was spilled inside the packing. I tried to return the package but no option was available to return. I wrote to the flipkart help centre, then I got auto responsive mail that my query will be answered soon. I am yet to receive any response from the flipkart despite writing them 3 time in the last three days. Kindly help me to get my product exchanged for a proper new product with breakproof packing.

Dear Sir

I have not received one items against my purchase order no OD[protected] total order 4 nos, received only 3 items).

I have not received items number as below.

Please do the needful.

Style N Shades Casual Embroidered Women's Kurti not recieved me with value of Rs. 490/-

Track

Heritage Jaipur Casual Printed Women's K...
Color: Green&RedSize: M
Seller:Heritage
₹516
OFFERS:1
Delivered on Tue, Jun 13th '17
Your item has been delivered

Fab Rajasthan Unique Arts Casual Solid W...
Color: YellowSize: M
Seller:FabRajasthanUniqueArts
₹358
OFFERS:1
Delivered on Tue, Jun 13th '17
Your item has been delivered

Style N Shades Casual Solid Women's Kurt...
Color: BlueSize: S
Seller:StyleNShades
₹490
OFFERS:1
Delivered on Tue, Jun 13th '17
Your item has been delivered

Style N Shades Casual Embroidered Women'...
Color: OrangeSize: S
Seller:StyleNShades
₹490
OFFERS:1
Delivered on Tue, Jun 13th '17
Your item has been delivered
Ordered On Wed, May 31st '17
Order Total ₹1, 854

OD[protected]
Red mark items not deliverd

This has reference to my order od[protected],

The item (Fmpp[protected]), was received at trivandrum primary sorting facility on thursday 29th june - 7:19 pm,

The latest update, as per track record shows the consignment received at the mother hub, bangalore, on 3rd july, 2017, 1:1am, bengaluru,

The capital city trivandrum is barely 3 h 55 min (147.2 km), drive via nh 183, and that should take 11days delivery time, unbelievable!!!

Initially, i was promised delivery on 30th june 2017, i via a mail clutter, for an order placed on 16 june 2017, the process takes approximately close to a month to be fulfilled, which speaks volumes of the price i have to pay for sticking my neck out and swearing by the concept of brand loyalty,

And now, much to my chagrin, i am told that i would have to wait for yet another 11 days to get my consignment, with no remorse at all, is that being fair to the consumer, kindly introspect,

I ordered for a Samsung galaxy S7 and received a DYF phone!! I have paid 46, 700 for this phone and received an item which is worth 17, 000 I have tried several times to contact the call Centre but all they do is say that they have escalated the issue but no resolution has been provided yet. This is very frustrating and not fair for an average buyer on Flipkart. Please help?

I had ordered for Mac products from Flipkart. The order got delivered on 02.07.2017. All the products in the package are fake. I use Mac products and I compared the ones delivered from Flipkart with the original ones from the store. There is a huge difference between them. The products sold by Flipkart are made completely of plastic. There were differences in product weight, product quality and even the quality of the logo embedded on the product. I want Flipkart to change the products and deliver the original ones.

My order no is OD[protected] and tracking id is FMPC[protected].
My product from flipkart has reached my nearest hub aluva on 25th of june through ekart logistics.today is 3rd july and still there is no response from the flipkart team.the delivery guys just refuse to contact me or deliver it on time .they are the worst.i have been contacting the customer care and local wishmaster since a week and still the product hasnt reached me whatsoever.

I have ordered a back cover and, waited for 5 days as per the details provided to me. But now I got a message saying, that the pincode and address doesn't matches. When I called the customer care, they insisted to re order a fresh item again. That means simply wastage of my time and the value of my money. I asked for a chance for contacting the courier partner, or a platform to give proper clearness in my address, but nothing is possible and just got irritated.