Flipkart Complaints & Reviews

Sir this is my order id od[protected] i have ordered this product on july 11 2017 i was ordered reebok ultra-speed shoes for 2469 rps but this flip kart people have send me different reebok shoes with different price tag box i was complained this on same day within 1 hour they told me that they will take the product and refund the amount immediately i explained them clearly what product i have received and i ask them send mail to courier person also they have informed me we have escalated the issue to courier team also but they told me this will happen within 14th july 2017 but they have promised to pick up product only on 15th july 2017 that courier person came to my home and he was refused to get product from me because he dint get mail from flip kart so we can’t pick up the order this type of issues we are facing often from flip kart and e kart people this people are trying to loot money from customers. We are explaining problem about the products to flip-kart and they are asking apology for their mistake and telling that courier person will come and pick up the order after courier person came but he was refused to take that product saying that we dint receive mail from flip kart after talking with customers executives they are telling that sorry we will solve the problem in next 24 hrs this is the way this flip kart people and e kart people are trying to cheat customers even though e kart office persons is complaining this is happen in flip kart not only for me lot of customers are facing this type of problems in flip kart so i request consumer court to take action against flip kart for cheating customers very badly i have every proof with me chatting voice record screen shots etc. I was very shocked to see both flip kart and e kart about fraud chain process

I ask every one don’t buy products in flip-kart they and their sellers and courier service are big fraud services even though i ordered mobile 2 days back i just cancelled that order after their fraud activities i ask every one plz be back to get products in flip kart. I can say amazon is best online site to get products they will give respect to customers their first preference is only customers and rest is next if it is amazon they will take immediate action and refund the money. Even amazon is foreign company but customers executives are good and also available for regional languages but flip kart is indian company they can speak only in english they don’t know regional languages but this is indian company lot of customers are facing with flip kart see this story is big but this is true

Every time when we calling their executives their response is our system is down call after 1 or 2 hours

Today they have promised to pick up product from me and refund the money even i asked them lot of times did you share mail to e kart people they have informed we already shared this product issue to e kart this time that mistake will not happen again we are sorry for that previous mistake but today wish master came to my home and he did same process once again he refused to get product from my dad saying that that he didn’t receive mail from flip kart so far this reason we are refusing to pick up product and he told flip kart people has not updated anything to us so this is they are trying to cheat customers again and again this process is going on for more than 5 days again i called flip kart executive and chat and they are telling your issue will be resolved within 2 days aim really upset on flip kart aim having their chat recordings etc. With me how they are cheating their customers they told me if wish master rejects once again we will take action against e kart manager but hear big fraud is flip kart when i said this they told me to wait for 2 days issue will be resolved and they have given me request number in[protected] only they are giving reference number but try to cheat me very badly they have not yet called me regarding this issue from the begging i was calling them about my product i ask consumer to take action against them they are trying to cheat customers badly aim ready to do whatever against flip kart

I ordered a product through flipkart. There was one option available for my pin code and i made an order. It was promised to be delivered in 6-7 days. On the delivery expected day i got a sms saying sorry the delivery is delayed. That was on saturday. Then i checked on monday evening since there was no call and information regarding delivery. On track order i found the delivery reached my city and out and undelivered pin not found on sunday and monday. So i called the customer care and said what i should do. They said its not deliverable and ask me to cancel and re submit the order. They didn't call me where the location is etc. This information i got after me calling the customer care. After waiting for 6-7 days they are saying to make the order again.

Dear concern,
I have purchased the le x526 smart phone by flip cart in oct 2016 by emi but later on i came to know that it has some issue in charging, the battery is also drainage itself. Since i have change the charger even then the phone has severe battery drainage & charging problem, moreover it is also in warranty please assist me to rectify the problem or better to change the hand set and charger please do the needful on urgent basis

Me and my wife received a few flipkart gift vouchers as our wedding present in jan and feb from our friends amounting to rs.15, 500 in total, but we have not been able to redeem it till now.
The person buying the gift card has to put the recipient's email id at the time of purchase. Unfortunately, in my case, my friend put my old work email id which has been deactivated.
I tried contacting flipkart to resolve it, but you cannot get through to the customer service representative unless you have an open order. I resorted to social media, and finally got a call from flipkart after repeated reminders, only to be told that the vouchers cannot be used and would have to be cancelled by the purchaser. However, there is no option to cancel the voucher on the flipkart app or website. Tried reaching out to flipkart again on social media, but i am getting no response. It is almost as if flipkart is discouraging people to use the voucher after purchase.
Flipkart shouldn't get away with not helping out the customers with the orders for which the money has already been paid. Hoping for some solution.

The incident took place today, as i order a salwar suit for myself from flipkart.com, today the delivery of parcel was scheduled, the delivery boy called me once but i was not able to pick up his call, when i called him back regarding my parcel, he didn't talk with me properly and he was talking in that way that by giving delivery of my parcel he was doing favour to me. I was really unsatisfied and disappointed by this, as being a loyal customer of flikpart, i was not expecting this because this incident has happened with me for the first time. I regularly buy products from flipkart but didn't face such things before, as i am salaried and i was not able on home to recevie my parcel, but the delivery boys who come down to give parcel are so helpful that they give it to my owner without infroming me becasue they were used to it but today what happened was not acceptable, from now onwards i will not buy anything from flipkart as whenver i will buy anything, i will have to face this situation evertime, the ordered which i did with flipkart was my last ordered due to unethical behaviour of your delivery boy. Kindly do something on this incident, else you will loose a loyal customer.
[protected] (Delivery boy number from where i received the call)

Order no : od[protected]
Ordered for two nos of magic mop on 6.7.2017.
Received only one number of magic mop on 16.7.2017
On the top of the box the invoice is raised for two nos whereas inside the box only one mop is there
Customer care number [protected] is non responsive/very bad

Flipkart customer complaint no: in[protected]

Hi authority,

I have purchased a leeco le max 2 (Grey, 32 gb) phone from your site on but unfortunately it's a defective handset even a huge defective having the motherboard issue (Told by leeco service center), they guide me to replace\ the item as soon as possible.

I did the same but your company gave me an another handset which has also the same issue (Board problem),

Now your customer care told me that for the replacement product we can't do anything neither replacement nor refund, so basically it's my mistake right...!! To invest 15k.

Now tell me is it my mistake to trust you as a big brand, it's my mistake to believe you for the assured product, why are you not even listen to my complaint, every day i am calling customer care and asking for kind help.

But i am failed every time, leeco service center needs one and a half month to confirm me whether this issue is repairable or not. As a customer i get this from you.

So finally i m looser, you guys are bound by your policy but what about me, what about that faith on you which i forced to shopped from you

Order id
Od[protected] item)
Order date
Tue, jul 11th '17 11:12 am
Amount paid
₹14, 999through cash on delivery
Subrat kumar mishra
Ani technologies, ola cabs, plot no-a/108, saheed nagar bhubaneswar canara bank, bhubaneshwar - 751007, odisha
Phone[protected]

I have ordered bajaj geyser in online but the seller itself rejected and wallet amount is not yet credit by flipkart yet to phonepe wallet. I called to phonepe wallet customer care and they are telling that they are responsible for the flipkart service.

Kindly let me know to whom i have to call to get my amount back. It is very worst service i have seen. Kindly contact to my number
[protected]

I have purchase a swipe elite plus mobile phone through flipkart with bill no:-f0yqi[protected] dt:[protected] and amount rs-5999/-.
Now i have display & touch issue with this mobile phone. I went to the nearest service at sec-16, rohini center but they refuse to give service saying the phone has been opened earlier infact the phone has never been opened. Please look after the issue and correct this as earliest.

My product is not deleverd on my delevery date am to much tired to get my products on time whn last tym purchase my product is also not deleverd on time my todays product is most important...and no one can help me...we will pay extra to get product on time but we never get product on time...

Sir

This behavior and service from flipkart is totally unacceptable i have been using flipkart from long time and never faced any problem before in returning an item.
This is a joke or what?? Flipkart's tagline is "returning or exchanging a item not a problem" and you are not providing this also to the customers
There is any limit for the numbers of returns or something like that then you should mention the customers about that so that customers remain careful while ordering instead you cheat customers not telling about the limit and one day you will not accept the return and create trouble for the customers.

Now if the shoes are larger in size so what should do with the shoes that is waste for me you are not providing return or exchange.

The day i got email from your side and rejected my return i called support agent on 11/07/2017 and talked to a supervisor and he assured me for the return and arranged a return on 12/07/2017 and get a email from your side for the confirmation of return and next day i got message from pick team that return has been cancelled by customer side. Then i called him he said that there is no internet service available as magistrate has imposed article 144 under ipc section ban on internet in bikaner city so it is not possible.

Then again i talked to your customer support on 15/07/17 he also told me that we are not denying your pick it will be done just wait.

So now two flipkart agent told me that return will be done and had a message from pick up team and also a email from flipkart. You can check the recordings also

And now you are denying my return without any reason and suspended my account. Now tell me where i am wrong.

So i am telling you, give me any resolution or i have to take legal action
I am sending you the mail from flipkart and sms from the pick up team

Dear flipkart,

[reference: order no: od[protected]]/ contact no.[protected]
Email : [protected]@gmail.com

I bought/placed an order for a lenovo p2 mobile and received it on scheduled delivery date i have discovered that the item has the following problem:
Problem found on 1st day of delivery,
1) 2nd sim loses network and goes black until its rebooted.
Solution tried: replacement of simcard, but no vail., still issue persist.

2) handset got freeze on home page, no buttons are working, cannot reboot/ restart / switch off, as handset comes with non-removable battery.
Solution tried: rebooting/ switch off do not work. Screen freeze since last i raised complaint.

I had raised these concern via website and got call for troubleshooting for same, but as mentioned screen has freeze on home page we were unable to do “anything”, hence cc had arranged technician visit for same.

To my shock, flipkart had cancelled my request stating no reason and explanation about same after 3 days. This was confirmed after calling customer care 3-4 times. Every executive had poor response stating “they are unable to get details / system problem/ technical glitch, etc.)

Later after several attempts to connect customer care, they assured the technical visit and replacement of product will be done soon, but the visit will be done on dated 21st july 2017, exactly a week after complaint was raised.

I’m deeply saddened by the cc and escalation matrix of flipkart, being loyal customer in era of fierce competition (Amazon / snap deal), it was a sheer negligence towards a regular/loyal customer. This has led to immense dissatisfaction towards flipkart.

I request you to resolve the problem, i would appreciate your replacement of item (Lenovo p2) asap.

I look forward to your reply and a resolution to my problem. Please contact me on phone no: 91-[protected]

Also find the attached with of freeze screen of mobile for reference.
Yours sincerely,
Aniket patil

Hello sir/ma'am

I'm dilip kumar nandi have an account in flipkart with this no[protected]. I had purchased a shoe of rs.899 in 20th march 2017 with order id-od[protected]. I had payment through my debit card. After that i'm not intersted with this product so i returned, and get back to money in refund process having rference no[protected]. But on 12th july 2017 i found that same amount debit from my account with same reference no. So i want to be know about that transaction and give a solution for this problem. Please kindly look at my problems.

Flipkart order number od[protected] for brother multi color ink bt5000 6000bk.
Out of four bottles delvered, 3 are non genuine.
The seller has mentioned this product as non returnable.
Brother printers have a special hologram whose code can be checked online on website http://update.brother.co.jp/PBJ/id/default.aspx
I checked the codes and the website said 3 of the 4 bottles were non authentic. Even the hologram description on site do not match with the ones which were non authentic. Only one matched and the code too confirmed as authentic product.
I mailed to flipkart on 13 july, 1 hr after receving the non genuine product, and they created incident in[protected]
In reply they said "as promised the product was delivered to you on 13 july 17."
Although the page of the product on app clearly says 100%authentic product.
I replied to the incident on 15 july giving more details but no response has come from flipkart even after 48 hrs.
I again created an incident on 16 july 17 as in[protected].
The auto generated response has come. But no official reply from flipkart yet.

All bottles are currently in sealed plastic bags as provided.

I understand the product is non returnable. But flipkart advertised and promised a genuine product.
Which i havent received.

Please seek a just and consumer friendly reply from flipkart for my case.

I bought a cricket bat from flipkart and it wasn't good at all so i asked them for refund and to which they agreed. After 3-4 days the courier guy came and picked the product from me and when i asked for any acknowledgement reciept then he denied and said there is nothing like that and if you want to return, give it to me or else keep. I trusted him and gave it to him. Now i wanted to know the status as it has been almost 10 days. I would have mailed them atleast 10 times but to my dismay no response.

We have ordered the sandals for my son for his birthday, it got delivered on the birthday.

The cost we paid was 899 inr and delivery boy took 21 rupees extra.

When we opens the box the sandals were found to be used and it was with mud impressions on the sole.

My son got very disappointed and entire his birthday got spoiled.

When we applied for refund it say the amount will be credit in the wallet. We don't want to purchase anything from flipkart now, we want 920 inr not just 899.

Attached are the pic of the product.

I don't know what to do with you guys.

I have purchased laptop at 28990 from flip-cart and at that time there was offer in flip cart that 10 percent cash back and i have confirmed this thing to customer care also. But till now i couldn't get single paisa return. Or flip cart representative s told me that your complaint was taken and will be solved till 5th of july. Now i have been totally disturbed due to that because money is not much important but your commitment is important and i have also spend 15 days time for this that thing was important for me. Flip cart executive told me that your problem will be solved till 5th evening

Then 7th

9th

11 the

13

14

And 15 also passed but my issue was not solved.

So i am requesting to you sort out my issue and help me to come out from this situation.

Dear team flipkart,

Two of my approved return requests remain pending for the last one week (Very unlike speed standards of flipkart).

In case there is any staffing issue, do advice me where to send the stocks and i'll happily do that but there is no reason for ignorance since a size / fit mismatch footwear would neither help me, nor you.

Please wake up and act.

Dear,

I am so disappointed to your delivery.
I am order some product 3rd time from flipkart but not receiving on time.
Still i am traking my product and my product is in delhi since three days. But not yet received by me. Even one of your dealr who supply the product tha name of bamnoli sort centre they even not taking my call.

If i am going to rated the delivery method of flipkart. Then the rate is poor.

Thanks
Lakshay
My order id-fmpp[protected]
[protected]

Dear team,

I have placed an order for vivo y66 mobile on exchange offer which was provided by flipkart as on 12th july’17. But the mobile phone was delivered & attempted before the given delivery date span i. E. 16th to 19th july. At that time i was unavailable at given address due to some official purpose & uncertain strike called by the tribal community of tripura. Hence i have informed the same to the ekart person & flipkart customer care also & they have assured me that it will be re-attempt after the specified delivery date. But yesterday there is an order cancellation message came from flipkart in my registered mobile number without any information.

So i have called the customer care but no such action is taken till now and the customer executive was continuously saying me to place new order for the same. But i don’t need the refund which was the simple solution given by flipkart customer executive & need the reason why they have processed for cancellation & refund for the same without any prior information.

Fyi: i am not the new user for flipkart & have purchased so many handsets through online at your website. But this time i had a very worst & disgusting experience on shopping at flipkart & will never purchase anything & refer anyone in future. So it’s my humble request to you that please look upon the matter & try to improve the customer satisfaction panel.


Order id - od[protected]
Date of order - 12th july’2017
Product - vivo y66 on exchange offer
Amount - rs. 9253
Registered email id - atanu. Bhaumik.[protected]@gmail.com
Registered mobile number - [protected]

Regards,
Atanu bhaumik
[protected]/[protected]