[Resolved]  Flipkart — redmi note 5 replacement rejected

Address:

Mumbai City, Maharashtra, 400056

I have purchased redmi note 5 and product was delivered to me on 17th june, 2018. But the phone was dead on arrival. Its power button was not working. I raised a replacement request under dead on arrival.
But one of the flipkart's executive told me to put it under "ports on working". So, he cancelled my previous "dead on arrival" request. I raised another replacement request under "ports not working".
Then, the technician visit was scheduled and technician informed that the "power button" is not working and the product will be replaced. The replaced product was on my doorstep and the ekart wishmaster told me that he will cancel this request and i have to raise another request under "dead on arrival". Flipkart customer executive told me that, it will take atleast 48hrs for that button to appear for me to raise that request and after that what course of action will be there, they are not sure of that.
Such pathetic service is not expected on flipkart's end.
Order id :od[protected]