Flipkart Complaints & Reviews

Hi,

This is regarding order OD[protected]. I've also opened CUSTOMER CARE incident IN[protected]. Please check that for more context.

Its been a very disappointing and sad experience regarding this particular order. AND now instead of fixing the issues you guys are cancelling the order yourself and making all sorts of false statements. I never cancelled this order, neither did I consent to any cancellation. Why have you cancelled the order?? And also in the cancellation email that I've received, you mention that you made multiple attempts to deliver the product to the given address. This is an OUTRIGHT LIE. (please check the attached screenshot of that email). In fact i contacted your support and got this support case opened, all because you never made any attempt to make the delivery (please read the thread again).

PLEASE UNDERSTAND that the courier guy called us only once and asked my father to travel for 40km to another city (the nearby ekart hub) to pick up the phone. OBVIOUSLY that is ABSURD and UNACCEPTABLE, this is supposed to be home delivery. Rightfully my father denied to do that. If you claim that you'll deliver a product to given address, then for gods sake please abide it. If you can't then please don't claim it in the first place. After that first phone call, the courier guy never called us again, neither did he made any attempt to deliver the product. And if i've to guess he simply sat on the product without delivering it, all because he'd need to travel 40km+ to deliver it. The supposed date for the delivery of the product was 19th June and it did not get delivered till 29th June, and thats when you geniuses decided to cancel the order yourself without even asking me, and if that wasn't enough, you went further blamed it all on me, that the multiple attempts were made for delivery and all of them were unsuccessful. This is disgraceful and outright unprofessional service.

Flipkart needs to get to the root of this issue and understand why did the courier guy not deliver the product. During all this episode, I kept contacting CUSTOMER CARE over phone, in fact I spoke 4 times with your CUSTOMER CARE staff, and none of those 4 calls got me any satisfying answers, all of them kept saying that it'll be delivered in 2 days/wait for 2 days. None of those CUSTOMER CARE people had any clues about the real issue. THIS IS REALLY PATHETIC AND FRUSTRATING, no wonder you guys are losing it out to AMAZON, learn thing or two from them. First step in fixing any sort of problem is to acknowledge and know the problem, and I'm sorry to tell you that you're not doing that.

This has been a very UNPROFESSIONAL, DISAPPOINTING and FRUSTRATING experience for me. I don't even feel like re-ordering the product now. Its very much likely that the same ### courier guy will again resort to the same unprofessional tactics next time as well. I really really hope someone with some authority looks at this email thread, and if not fix the problem, at least tries to understand and acknowledge there was lapses made during delivery, and make sure that the concerned courier guy is held accountable and reprimanded for his actions in some way.

If not any compensation for my troubles, you guys at least owe me an explaination and an assurance that this wouldn't be repeated if i re-order the product.

~Amit

I had ordered my first redmi note 5 pro on 27-june-2018 and it was cancelled by seller itself. It was cancelled one day after the order confirmation is received by me. On 29-june-2018 once again ordered the same device, got the conformation and this is second time they cancelled my order one day after the confirmation. I told the customer support about the problem but the reason the gave is totally fake and have no grounds. They told me that it was a bulk order, that means i've ordered in past the same device with some another account. But i told them it was my first order and in reply they said "they can't help in this situation".

Order id od[protected]

For 6 led wipro bulbs.

Filpkart plays smart when it comes to replacement of defective goods.

While they accepted to replace and noted my complaint promptly, they have kept silent after that.

Now their site shows that replacement is cancelled!!

Do not believe in flipkart replacement. It doesnt happen. And you are left with the defective piece.

This is the last order i ever give on flipkart.

I purchased an lcd tv cost 29k from flipkart on 0% emi, due to some offer i cancelled that order, and purchased from another card, when order cancelled, i got full refund, but my emi was not cancelled by flipkart, flipkar told that they cancelled it, but i contacted with my bank, bank told there is no request from flipkart to cancel emi. Now i am charging by bank emi, for that order which i cancelled. Very bad experience.

On 07th June 2018, I ordered a Caprese tote bag from flipkart amounting to Rs. 1451. The payment was successful but the order was not confirmed and I didn't receive any confirmation. The payment was made in two ways, Rs. 694 was paid through bank and remaining Rs. 757 was paid through my flipkart gift card. The transaction id for Rs. 694 is P1806071340184041738464.
From the day I placed the order I'm contacting the customer care frequently and every time I get the same reply saying that it will be resolved within 24 to 48 hours but it has been more than 25 days and I have not received my money. I also never get any update from the team until and unless I contact them.
Please take a quick action against this as I'm very disappointed with the poor customer service of flipkart.

I ordered for back cover of samsung galaxy j7 E.order id: OD[protected]. They promised me to delivered it by 21/6/18, but they day by day delayed it and on 28/6/18 I got text that ur product has been delivered nd received by self. Whereas I didnt received any product neither any call from courier regarding it. I complaint about it to flipkart and they are delaying it day by day to look into the issue. Even I called on the number which was given in text msg frm courier but tht person switched off his phone deliberately.

I had ordered gulmohar jaipur women's embroidered straight kurta with order id od[protected]. On 16th june and i got product on 20th june but, i got delivered text massage on 23rd june and i paid through tez app. Two times to delivery boy tez app. Number because he was not having swiping machine and change for 800 rs. Hard cash. And he insisted pay through tez app. So i paid rs. 739, first transaction was failed so i paid second time after 10 min it was successful. Failed transaction was successful on 22nd june.

After 15 days of wait, empty packet is delivered by Flipkart today.
Caught red handed the ekart delivery boy but he runs away but fortunately all this has been captured in main webcam installed at my main gate of the flat, attaching one snapshot which clearly suggests how thin the packet which is supposed to contain Beetel handset phone.

On the top of this to cover this up, flipkart is consistently deleting my snapshots & images from their page on twitter.

I ordered woodland shoes about 2 months from flipkart, to my university hostel(Solan) as there was a discount on them for limited period to my home address (Amritsar ) as delivery options are not so suitable in Solan .After 2 months i came home and started using product and after a use of few times its inner sole came out i doubted it's quality so i went to woodland store and asked them is this shoe genuine . They said the product is fake . Then I asked flipkart to either refund my money or change my product but they refused and simply said that as this product is out 30 days replacement period and we cant do anything.
They just sold me fake first copy product for rupees 2400 .

Me and my relatives purchased flipkart gv from flipkart.com on 26th of june which is of around 50 thousand rs but on 27 th of june i checked my gift voucher they are deactivate i call customer care many times but they never awnser my questions and distract my mind and lastly said to me they never give my money back or activate my cards Flipkart make fraud with me if they never resolve my issue i am going to consume court around 25 vouchers which is of 50000 rs deactivated by flipkart without any reason.

login id
jayant.[protected]@gmail.com
altenate contact no [protected]

I was ordered charger on 26-july-2018. The delivery timing on 30-july-18 (Long time). Now i got a mail from flipkart.

Hi narayanan m,

We are sorry to let you know that the delivery of your order od[protected] for sony cp-ad3 mobile charger has been delayed due to an unforeseen issue faced by the courier service provider.

Rest assured, the seller is working with the courier service provider to have the order reach you by[protected].

We would like to thank you for your patience and understanding.

Thanks,
Flipkart

I had worst experience from flip kart.

I have made order of mi note 5 pro at[protected], which is yet to be deliver. There are remarks like customer was not available but no one approached me and received call around 9 pm at 28th june to reschedule delivery on 29 th but no one came for delivery.. Expected delivery was on 28th june...

Now i have concern that the phone will be delivered or not.
Courier service name : ekart logistics

Customer name : karan singh
Mobile number : [protected]

Dear flipkart,

As i mentioned one screen shot one notification from your flipkart & bank transaction message
Inr 3, 690.00 debited to ac xxxxxxxxxxx0374 on 29-jun-2018 20:07:11-net txn: flipkart tot avbl bal-inr on 29-jun-2018 20:07:11
I made a payment but my order was not successful.
My email. Lalit. [protected]@gmail.com
My mobile :[protected].

I have ordered laopala dinnerset which i had received on 18th of june. Some of the plates, as well as bowl, were broken in that items. When i filed a complaint regarding it your customer service provider filed a complaint about the return.

But it was already cancelled two times from the vendor side. Don't know why.
The order was placed by number [protected].

Please look into this matter

Again received same product on 29th june 2018.. So kindly refund money at the earliest

I want to get the money back.. As the second again same book is been deleivered insted of white lab coat
Actually earlier order was made for white coat but i have received the product a book named some inside the white coat. There is mismatch..
I would request you to return the cash as soon as possible

I ordered a logitech g102 mouse on 24th june. First it was delayed. Now on 30th june my order was canceled automatically. I never made any cancel request on this order. It must be technical issue on your part. It has a 300rs discount on it when i placed the order. Please fix the error and resume my order. Or place a fresh order with discounted price. Which is 1199

I was created my order 22jun In my debit card after I am not like that product I am cancel my order. But I haven't refund my payment so much time call, mails, and chat but same answer wait 24hr daily sayed. Now date 29jun 8 day more but my problem not solved please help me. My order id: OD[protected]

I had to change my phone or give my cash back to you. My complaint is less than my phone. One day, my phone software crashed and I ran to redmi service centraril phone. When they checked, this phone has already been opened and they will not get a warrant. Before that, I did not give my phone anywhere.
My phone has been opened before I get to it

I ordered Redmi note 4 on Flipkart with this seller at Rs.9999/- and got a piece of stone instead. Upon complaint to Flipkart, they internally stand together and send me a message that "Seller confirmed the product delivered Intact" which is totally wrong!!! The inner ideology is that Flipkart help and encourage their seller to play with Customers as long as they can draw money from people. The order ID is OD[protected]. Even the delivery...

I buy panasonic eluga ray 700 but after buying this its become my nightmare. Too much heat with lagging problem. I call them several times they suggest me to a technician visit. After technical visit that boy give wrong report to flipkart and flipkart rejected my refund process. Now they told me to go service center. But why i am going for service center. I i want to return this mobile as early as possible. But there are no help behalf of flipkart. I doesn't see this type of service of flipkarrt. Totally weast of money. Go for amazone far better than flipkart. Please solve this issue..

Regards
Bishal roy
Suryasen colony
Siliguri