| Address: Gurgaon, Haryana, 122001 |
| Website: Flipkart |
I have ordered an 1.5 ton lg air conditioner from flipkart on 10th june 2018, which was the biggest mistake of my life.ac was delivered to us on 13th june 2018. The delivery guys had no checklist with them & ac was not even seal packed tightly in a box. We dont not order much online so did not know the procedure. Having trust in flipkart without opening the box, we gave them the money & they left. On 13th june 2018, the installation guys came, opened the box, saw that the ac is damaged from back, left the ac as it is, told us to ask for a replacement or refund, again had no checklist, left there and then. 2 days after the technicians came just took the pictures & left again. Now flipkart delivery boys came to receive the ac, told us yes your ac is damaged but accessories are not there. We cannot take the ac back. Talk to the customer care.
My queries
- ac box was not sealed. No checklist was provided to us to show that these are the accessories provided in the box.
- installation guys did not show any interest. Saw ac damaged and left it there. Did not show or told us anything as a form that these accessories should be there and is not there.
- we were not aware that the accessories are not available and what stuff be should be there with your # damaged ac.
- i am calling customer care day in and out getting no tangible resolution.
- whose responsibility is this to check the product, accessories. Flipkart, lg service centre, or customer. I wish i would have checked and never gave them a single penny
Take my request at priority and take your damaged product back & refund my money.
Flipkart has spoiled its reputation completely and its a fraud company.
Give me a resolution or i am going to the consumer court. This is our hard earned money.
Order id - od[protected]
Aug 8, 2018
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jun 27, 2018
Flipkart Customer Care's response We will revert on it.