[Resolved]  Flipkart — refund not received for a cancelled product

Address:

451001

Regarding the order od[protected] [incident: in[protected]]

I ordered one product (Moto c plus) form flipkart on 19th october 2017 using my hdfc creadit card and before i it's delivery i canceled that. I got the cancellation confirmation and refund initiated mail from flipkart. But still i have not got the refund of that amount of 5999 rs. It has been almost 1 year now.

Flipkart customer service advised me to contact the bank, and submit dispute form which i did but the bank is refusing to give me that money and saying to go back to flipkart. But flipkart customer support is still saying to check with the bank although i have told them thousands of time that i have already done the inquiry with bank.

My point is it's not my mistake, i cancelled the order and the refund should have been credited to my account by this time, however i followed the process and had to follow up with bank.
Now if bank is denying, to whom should i go?
I have a full thread of the conversation with the bank where they clearly denied.

I request flipkart to take some serious step and provide me my own hard earned money.