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Flipkart
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 72%
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29340
COMPLAINTS
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Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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4516
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1788

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
4002
down
1938
+91 12 4615 0000  [Corp Office]
up
1170
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840
+91 80 4908 3910  [Grievance Officer]
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1287
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996

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
72%
Complaints
29340
Pending
670
Resolved
20697
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon 09:00 am - 06:00 pm
Tue 09:00 am - 06:00 pm
Wed 09:00 am - 06:00 pm
Thu 09:00 am - 06:00 pm
Fri 09:00 am - 06:00 pm
Sat 09:00 am - 06:00 pm
Sun Closed

Flipkart related photos (19249)

Flipkart Complaints & Reviews

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[Resolved]

 om bubun
I am Debasish Chatterjee, mobile no [protected] bought an Asus Zenfone 4 mobile on 12 august 2014.Order number is OD[protected] & received date is 14 august 2014. But this set is defective.Because when i am open this set several times(power key) then coming a blue line on this display. I think LCD is defective . So i request you that except my complain & take care about this matter properly. Thanking you Debasish Chatterjee general Engineering Corporation 24/58D Jessore Road kolkata-700028
Complaint marked as Resolved Aug 14, 2020
I think i am unlucky...

please solve this problem.
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    [Resolved]

     sathish92
    Dear Sir Using filpkart facility i ordered for MotoE mobile and i receive it on(30 Aug) but i couldn't find data cable in the kit.Please do the needfull. FCC Id:-ihdt56pj1 type:-mofbo Seq#:[protected] Msn:-r35axq97bl Model:-ap3256aek8 Imei:-[protected].
    Complaint marked as Resolved Aug 14, 2020
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      [Resolved]

       radhu67
      Dear Team, I have purchased the toy "Mitashi Sky Kidz My Tutor" from flipkart on 9th Aug-2014. Order id is OD[protected]. Once the toy is received, I have put the batteries and tried to on. It is not responding and the toy is not working. I have raised return request to flipkart customer care and it got rejected by the seller. So again I have escalated the issue and they have promised to solve the request by 06-Sep. But nothing has happened. RequestNo:[protected] Please look into the issue and ensure to send me a working toy ASAP. If this is not feasible, i need my money back. Regards, S.Radha
      Complaint marked as Resolved Aug 14, 2020
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        [Resolved]

         nisargpndt
        My order id OD[protected] i have buyed fastrack bag from flipkart.com but the design of the bag is different from the design show at the time of buying and the bag has also got tored... i have chatted with the concerned person on 3 or 4 sept he told me the concern person will call you back but i have'nt recived any call. and now it is showing the return validity of your product has expired.. i want a postive response ASAP.. my email id : [protected]@gmail.com mobile no: [protected]


        Product return
        Complaint marked as Resolved Aug 14, 2020
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           Hemanth Hemanth
          I have ordered a moto g2 16gb on 6th september .cash was paid through net banking from sbt.but after some time it was informed that my order has been cancelled and also the refund i will only get after 8 days.They are taking money from our account within a minute.but for refund takes more than a week.i need my refund immediately.i have also placed orders from amazon, myntra etc.It was my first time in flipkart to place an order.it is the irresponsibility of flipkart towards customers in placing orders.
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            [Resolved]

             Abhii1902
            Mi3 not added to cart after showing congratulations message then I complained Flip kart Complaint id [protected] after for days of repeated efforts and complaints and various call to them they finally added product to cart but now I need product free of cost as the fault was of Flip kart and its proved which resulted in Mental trauma and so much efforts and time also taken their castor service don't have the politeness to speak to consumer I need immediate action taken against them and cancel their licence if they don't provide the product free of cost 'Mi3 fault was ours and its proved follow me on twitter 'PsyAvi' and check My tweets everything will be clear Complaint id[protected] and also I have proof of 3 or four times Flip kart Mismanagement issue today they called me for one month back order OD[protected] to confirm order delivered or not two times and they are not sure about it it was delivered on 28th july This created confusion and havoc but I kept My cool and helped them every bit Now I want u to provide a Mi3 free to Me as fault was all ours and Proved it causes Me mental trauma, Time and efforts to provide u all those images u did two times before also same thing but I don't have pic to prove Myself right now I have Im wrriting all this in best regard to Flip kart ceo and hope they will provide what I need I hope a 1 billion compaany can stand by its reputation and provide solution asap Thank u for ur valuable time' The mail I sent them but no reply from them till now Its been proved that all the fault was of Flip kart and I have all those proofs also of Flip kart mismanagement for 3 or 4 times Which resulted in havoc and Confusion and ultimately Mental Trauma to consumer They irritated me to the core by not providing solution and time and efforts also required to follow up all this I want Rs 50000 and free Mi3 from them as a compensation asap


            Flipkart Mi3 fault and its Proven!!!!
            Complaint marked as Resolved Aug 13, 2020
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              [Resolved]

               jdsreemaney
              My nokia lumia 530 is not working . it was delivered to me on 3/9/14 . i complained at your customer care number on that date . but till now i couldnot get any technical call for replace the product . I brought that for my sister's birthday but flipkart is playing with my emotions . i am very very unhappy with your poor service . i promise if you don't change the mobile before my sisters birthday which is on 7/9/14 me & my family members & my friends will never buy anything from your www.flipkart.com . Tax Invoice # MUM_BNDI[protected] Order ID: OD[protected] Email : [protected]@ymail.com
              Complaint marked as Resolved Aug 14, 2020
              Why don't you approach the consumer forum & represent yourself? There is a good chance you might get your money back.
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                [Resolved]

                 Abhishek Garg 7062
                Dear sir, I bought a mobile phone XOLO A500s Lite on 5th September and when I open the back cover of the phone I found that the phone contains micro SIM slots but I want normal slots. That' why I want to return the mobile phone as soon as possible and refund me the money. My email id is- [protected]@yahoo.com
                Complaint marked as Resolved 
                Verified Support
                Xolo Customer Care's response Sep 20, 2014
                Dear Mr.Garg Greetings of the Day! Thank you for making us aware with your grievance. This is in reference to your post dated 05.09.2014 on www.consumercomplaints.in regarding your complaint for your XOLO Smartphone A500S. We request you to kindly pay visit to any of our XOLO service provider nearest to you and share the work order number for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in
                Dear sir, I bought a mobile phone XOLO A500s Lite on 5th September and when I open the back cover of the phone I found that the phone contains micro SIM slot and one normal SIM slot but I want both as normal slots that's why I want to return the mobile phone as soon as possible and refund me the money
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                  [Resolved]

                   chandrakantpethe
                  I had buyed mobile moto g 16 gb from flipkart costing 13999 but the price get down 11999 so the cash 2000 was refunded to my wallet but when i want to take it to my account they are not transferring it to my account .. i had submitted every required documents but they are telling lie that they dont recieved .. when they found it they are saying its wrong product id when again i called other costumer care executive has checked it right ..when i want that costumer exexcutive ms kavita to tell that costumer exexutive name who had told lie she refused, , they are taking dates to refund 2000.. they are not at all supporting and telling lies .. i want to make complain against that lier costumer care exexutive and against flipkart .


                  Not refunding my amount and telling lies
                  Complaint marked as Resolved Aug 14, 2020
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                    [Resolved]

                     Sanjanavd
                    Sir, This is in connection to my purchase of mobile phone through Flipkart vide Order No.OD[protected] for which the order was place on[protected] and the phone was delivered to me on[protected]. I ordered for MOTO G 16 GB phone but the same is not functional properly, as the phone is getting hang and I am not able to download any attachment from internet. On[protected] lodged a complaint on your toll free number against the phone, and it was told to me that the problem will be resolved by[protected] and either the technical person will resolve the issue on phone or else the instrument will be replaced. I didnt get any call till[protected] and i received an e-mail stating that the problem will be resolved by[protected]. It is disappointing that Flipkart does not fulfill its commitment and extended the time period for resolving the problem. Now i request you to refund my money back and take back the defective mobile hand set at the earliest. Regards Shalini [protected] [protected]
                    Complaint marked as Resolved Aug 14, 2020
                    Updated by Sanjanavd Sep 08, 2014
                    Dear sir, I got an email from flipkart on 5th Sep 2014 against Order no. OD[protected], in which the instructions are given for resolving the technical issue which I am phasing in my MOTO G 16GB mobile set. Further this is to inform you that, as per the given instructions I had applied the steps to upgrade the software, but still the problem in my mobile set has not resolved.

                    Therefore i request you to take further actions at the earliest for replacing the mobile set or refund the money back

                    Shalini
                    [protected]
                    Updated by Sanjanavd Sep 09, 2014
                    This is shameful that it is been more than one week and still the problem told to Flipkart's officials against Order no. OD[protected] have not been resolved. It was assured that the problem will be solved by 08.09.2014 but as usual again next date has been given till 10.09.2014.

                    Now i do not need the replacement of MOTO G 16GB mobile set and request you to refund my money back and take back your defective phone within 24 hours from now or else i have no other option but to go to consumer court against the mental harassment which i am phasing because of Flipkart.
                    Dear sir, I got an email from flipkart on 5th Sep 2014 against Order no. OD[protected], in which the instructions are given for resolving the technical issue which I am phasing in my MOTO G 16GB mobile set. Further this is to inform you that, as per the given instructions I had applied the steps to upgrade the software, but still the problem in my mobile set has not resolved.

                    Therefore i request you to take further actions at the earliest for replacing the mobile set or refund the money back

                    Shalini
                    [protected]
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                       Balaji Ramanujam
                      Hi sir I bought Asus Zenfone 5 A501CG (Black, with 8 GB) Order no OD[protected] On 1st sep 2014 which showed in stocks and I paid through my card After my purchase also It stayed in stock for 6 hours . But till this second there is no status update for that order when I contact their Toll free number they told that product ready only courier partner problem so required another 6 day for dispatch Once asked few question they told stocks not available . we can refund after 8 days. So it seems that without stock filpkart posting an ad and collecting money from public keeping it dragging time For refunding also it required 8 working days so around 15- 20 days you will hold my money I need my product in time please do the need full Thanks R BALAJI [protected]
                      Updated by Balaji Ramanujam Sep 05, 2014
                      Hi sir I bought Asus Zenfone 5 A501CG (Black, with 8 GB) Order no OD[protected] (Seller: 3ARROW)On 1st sep 2014 which showed in stocks and I paid through my card After my purchase also It stayed in stock for 6 hours . But till this second there is no status update for that order when I contact their Toll free number they told that product ready only courier partner problem so required another 6 day for dispatch Once asked few question they told stocks not available . we can refund after 8 days. So it seems that without stock filpkart posting an ad and collecting money from public keeping it dragging time For refunding also it required 8 working days so around 15- 20 days you will hold my money I need my product in time please do the need full Thanks R BALAJI [protected]
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                        [Resolved]

                         Bijay Agarwal_kolkata
                        Sir, I Bijay Agarwal, ordered a Moto E mobile on flipkart on 18/07/2014 with order ID OD[protected]. The handset was not working properly, so i contacted flipkart within 15- 20 days & i was assured a replacement within a week. I was given a tracking ID WSRP[protected] & a sms to affirm its delivery within 21/08/2014. Since 21/08/2014 daily a new sms would come affirming delivery & pickup with a new date & time. I duly waited all these day at my home leaving all my works aside, but it was of no use. As on today 05/09/2014 the product is not yet delivered to me instead of my repeated call to customer care executives. This has now become a harrassment for me as everyday the courier vendor calls me and ask me to wait at home for the pickup of the default handset. During all these days i had to miss my office & regular Work. They should be made liable to pay for damages & loss caused to me for not replacing the default handset & the unwanted harrassment suffered by me due to the same. Kindly set a way out of this unnecessary trauma asap. Contact No. [protected]
                        Complaint marked as Resolved Aug 14, 2020
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                           Lycan Singh
                          Hello People reading there, I ordered Xiaomi Redmi 1S Phone on 2-Sept-2014, Lucky caught two quantity in my Cart, 1 for me and other I wanted to gift my Bro as his Birthday was approaching.But Flopkart...Sorry Flipkart Cancelled my order which I saw early morning 5-Sept-2014 for no good reason, There excuse was"Sir one Login can Puchase only One Phone"...Then Why the hell did you allow me to add 2 in cart?????? and If it was some Not Bad Selling Phone then 1 One Login could purchase as many...Fraudkart you are sick and unprofessional, if some is lucky to get 2 phones in your Online Monopoly Phone Selling scandal you should accept defeat of your system instead of wiping Mess you created...!!! Image attached


                          Cancelled My Xiaomi Redmi 1S Order
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                            [Resolved]

                             yogee14
                            Dear Sir, I bought one micromax funbook minip410i ten days back thorogh flipkart and now that tab was broken with in five days from purchase. so pls advice me now what i have to do pls advice what is the possibilities to get the new tab.my email is [protected]@yahoo.co.in
                            Complaint marked as Resolved Aug 14, 2020
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                              [Resolved]

                               SSaha123
                              My name is Sanjay Saha, mobile number [protected]. I had ordered an Asus Zenfone 4 8 GB from Flipkart.com on Aug 21. Flipkart has a policy of delivering the orders by 5-6 days. First of all my order got delayed by more than 10 days because of a wrong address. Then when I received the order on 4th September, instead of a mobile phone inside, I received a brick. I want to register a complaint against Flipkart.com for this.


                              Delivery of wrong item
                              Delivery of wrong item
                              Delivery of wrong item
                              Complaint marked as Resolved Aug 14, 2020
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                                [Resolved]

                                 saigho1
                                Od[protected]-i recieved this headset on 2nd september, 2015. But on opening the box i found the headset of the phone was missing.Handset, charger & data cable was available.I am really unhappy with this kind of service.Pls arrange for the headset as i have paid for it too.Pls contact me if you have any responce regarding this.Contact no-[protected]
                                Complaint marked as Resolved Aug 14, 2020
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                                   PPC KR
                                  OD [protected] we have order placed one lava mobile in flipkart. we received the Shipment 1st sep-14 today 4th sep-14 the mobile touch screen not working properly. kindly take reliable action immediately. the shipment address: B.Ramkumar A-18, Sipcot industrial park, Irungattukottai Sriperudur-602105 Kanchipuram(Dist) cell-[protected]
                                  i raised the Complaint From 4th Sep-14, Till Nothing Response in your end, take the necessary action immediately. Other wise i escalate this problem.i want Replace the New one.
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                                    [Resolved]

                                     chandan113
                                    I placed an order on Flipkart (OD[protected]) for Asus Zenfone 5 A501CG. The merchant was selling it at 10499 though the phone is priced at 9999 at Flipkart itself. I placed an order for the same and a cover for the phone. I received the cover but I am yet to receive the phone. Their tracking system says that "Your order has been placed" When contacting their customer care service, they are unable to respond properly and are saying that your problem will resolve in the 7 days. I have already paid my hard earned money to this "gang of cheaters" and am waiting for a response from this company. When contacted, they are always buying time. Is it the behaviour shown from a renowned company to their consumers??? I hope to get a better response from Flipkart soon and my product delivered ASAP.
                                    Complaint marked as Resolved Aug 14, 2020
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                                      [Resolved]

                                       rakeshsn93
                                      I had ordered a Cenizas Printed Embellished Georgette Sari on 29 August 2014. My order number is OD[protected].The order reached at my place on 3/9/2014. The price of the order is Rs.630 but now the price changed to Rs. 830(as in fig) and hence they returned the product without any information of delivery to me. When i asked them they are telling some fake policies of delivery and now the order is cancelled. They are asking me to order again at Rs.830 to earn them more money. Please take necessary action and help me to get the product.
                                      Complaint marked as Resolved Aug 14, 2020
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                                        Flipkart — return flipcart product [Resolved]

                                         mohitanupam
                                        I've bought a Tupperware Masala dabba. and dint get complete dabba.there was no dakhan on it.i ve complained so many...
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