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Flipkart — vivo z1pro (sonic black, 128 gb)

Address:Vikram Singh shree shyam apartment wz 246 flat no 3 Gali no 7 Sadh nagar, Palam colony, New Delhi - 110045, New Delhi, Delhi, 110045

Hello sir,

I purchased mobile vivo z1pro (Sonic black, 128 gb) from flipkart delivered on 01-aug-2019. On 06-aug-2019 i made a replacement request online because mobile is overheating while talking over calls. But no one called me for replacement (Replacement id:-[protected]) and know on 11-aug-2019 i received a massage that flipkart executive unable to contact me so they are closing the replacement request. Again today (11-aug-2019) i made a replacement request in the evening and now they updated the status replacement rejected replacement id:[protected] we're sorry. We are unable to process your replace request. I need a reason from flipkart company regarding this if they have replacement policy why they do this with me. My mobile no is [protected]
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Flipkart customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2019
Flipkart Customer Care's response We will revert on it.
Aug 13, 2019
Updated by vikramsingh05 Hello Team,

I am reaceiving msges that flipkart customer support will get to me but there is no response i got two call on 12-Aug-2019 one saying you will get full refund and they will take the product back.
And second one saying they will replace the product. Could you please anyone tell me what i will get full refund of 17999 Rs or Replacement ??????

Kind Regards
Vikram Singh
+91-[protected]
Aug 17, 2019
Updated by vikramsingh05 Hello Flipkart Team,

Its been 6 days my query didnt resolved either you can refund me the full amount Rs 17999 or replace the product. Phone over heating this is not software problem. This is manufacting defect. This is the last email which iam sending you after this case is not resolve i will fill a case against flipkart. I do have all the call recording and screen shot.

Reason :- Phone over heating while talking over phone.

My email id :- [protected]@gmail.com
Mobile no :- [protected]

Kind Regards
Vikram Singh
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Return Request: Thanks for reaching us. complain id {r IN[protected]} for {HRX by Hrithik Roshan
Sneakers For Men (Grey)} is in process. Please check your email for more details. Regards, Flipkart

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Amount paid on August 2nd 2019 but product not yet delivered
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beejey's reply, Aug 6, 2019
Amount paid on August 2nd 2019 but product not yet delivered and there is no communication for delay as of now.
I have tried to forget password and also try OTP but both are not working

and i have placed an order but i can't check status of it
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