Flipkart Complaints & Reviews

Hi sir/madam,

I am jayapala p m, i have ordered the above item on 15th july 2019, order id - od[protected]. The item not delivered at all, but the order details that shows delivered on 18th july 19 thought the item has not been delivered. I have sent two need help? In the flipkart app but the issue is not resolved. I request flipkart team to look in to the issue as early as possible. I am a premium customer for flipkart from the beginning of the flipkart launch in india. This is the first time i am facing this issue? Please look in to it as early as possible.

Regards
Jayapala p m

This is in reference to my recent purchase of Samsung A70 phone, which was denied to deliver to me by ekart person, stating that the phone that I am exchanging, i.e. Oppo F1s has scratches on its upper back side and we can't accept it as per our policy and at the same time i called the customer care and also got the same revert.

As per your policy:

By participating in the exchange i confirm that i am the sole and absolute owner and/or user of the product mentioned above (Device).

I understand that the following checks will be conducted by the delivery personnel who will be delivering the new device and picking up the old device:

A. Brand and model of the old device matches the declaration provided by me in the flipkart website at the time of purchase of the new device.

B. The phone switches on and should be in switch on mode for a minimum of 30 seconds without connecting to charger.

C. The imei of the old device, provided by me in the flipkart website at the time of purchase of the new device, is correct and there is no mismatch.

D. Screen should not have any cracks and it should not be coming out from edges. Body of phone should not have any crack and there should not be any button missing from the phone

E. For all phones, the screen lock should not be active (All forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock, etc needs to be de — activated).

F. For apple iphones, i-cloud account is unlocked.

G. I understand that agreeing to the condition assessment program will allow flipkart and its third party service providers access to my device, solely in relation to conducting the assessment of the quality parameters of my device.in the event my device is eligible for condition assessment and i choose for the condition assessment, i hereby agree to flipkart and its service providers accessing my device for the purposes of conducting the condition assessment.

I have attached your complete policy also, where nothing of that sort is mentioned that the phone should not have scratch on its back. There is a difference between crack and a scratch.

Scratch: to rub a surface with a sharp object, especially by a living creature to remove itching with nails, claws, etc.
Crack:to break apart under pressure.
Source: http://wikidiff.com/crack/scratch

Scratch vs crack - what's the difference? | wikidiff
Wikidiff.com

As verbs the difference between scratch and crack is that scratch is to rub a surface with a sharp object, especially by a living creature to remove itching with...

The outcome, I got is I didn't received the new phone.

I am extremely disappointed by your services and will have to post this on various social media so that you should learn not to repeat this to any other customer.

Attached are the image of the phone (Oppo F1s) which i wanted to exchange with display intact and minor scratched on the back.

Regards,
Parth Talsania

I was paid my paylter of july due money was deducted from my account but i didn't get any conformation from flipkart. It shows due after my payment also.
I was complaint 2 times to flipkart costumer care they said that your money was reached to flipkart we will updated in 2 to 3 days but after 1 week also it didn't resolve and my paylater account was suspended beacuse of non payment. i did the payment and i complaint twice they didn't respond correctly.please take appropriate action.

Dear team,

This is to keep you informed you that my flipkart account has been blocked with no reason. No mail /msg/call communications has been given to me. I have live orders and 750 coins in my account. I have purchase a lot more things from flipkart. Still my account has been blocked. Can you please unblock and help me out?
Login id [protected]
Mail:- suman. [protected]@ril.com

I have ordered Redmi K20 with complete mobile protection from flipkart but they delivered me Chinese keypad phone on 9th of August 2019 .

Seller : SuperComNet
Order id - OD[protected]
Name - Harikesh Gupta
Mobile Number- [protected]

Exchange of my old mobile was rejected for a mild scratch on the back side. But my mobile passes through all the checks mentioned for exchange.
Completely disappointed. Wasted my time, effort and money. Should have listened to my friends and ordered in amazon. My mistake. Looks like, flipkart is cheating customers by making them book showcasing exchange offers, finally rejecting the old mobiles, so that customers will pay money for mobile exchange also, as they will be curious (Already would have got a mindset) to buy new mobile.
By doing this, flipkart should understand that they will not only lose the order, but also a valuable customer.

I can’t login my flipkart account since I bought a product and after ordering it, they simply canceled the product just by texting out of stock and I complained about it... Now My Account can’t login then, I have tried it many times and it says the same.

My Name : Anas Vakyathodi
Mail Id / user id : [protected]@gmail.com

Hi flipkart team,

Today (12 aug 2019) while i am trying to place an order for philips dura power bt3221/15 trimmer for men (Grey), amount of 1999/- got deducted from my icici account but order was not confirmed and there is no track of any order in flipkart app.
Kindly place the order or refund the amount to my account.
Tran number: iin/flipkart pa/[protected]/[protected]

Kindly resolve the issue asap. Thanks in advance.

I had purchased syska untra trim ht800 trimmer on 6th may 2019 through pay later scheme, the estimated delivery time was 2 days, but the product not delivered till 10th may, later on i had cancelled the order on 10th may, for which i got the confirmation mail also, but on 13th of may 2019 flipkart forcefully delivered the product at my address on 13th of may.
After doing multiple complaints flipkart not taking the product back and harassing me pay the product amount.
This product is still lying at my home in company packed condition.
Flipkart is not taking the product back and harassing me on daily basis to pay the amount and threating me that they will take legal action against me if i will not pay the amount.
Its their mistake, why should i pay the amount.

Request you pls help in regard asap.

Thanks and regards.
Ashish kansal
[protected]

I have placed an order from Flipkart on 22 June, which was supposed to be delivered by 8th July. I still have not received the product. I raised complaint with customer support multiple times. Every time I was given a false promise that it will delivered in next 2 days.

Now everyday Flipkart team is calling & harassing me everyday to cancel the order because they don't have an estimate on the delivery. This product is no longer available for the purchase at same price. So I cant reorder it.

I request you to kindly look in to the matter. All I am looking for is either deliver the product ASAP or compensate me appropriately for the losses & stop the harassment.

Hello,
This is sriram. I deactivated my flipkart account linked to my mobile number [protected] because it was linked to an email id i no longer use.

But when i try to link [protected] to my current email, it says it's deactivated. Please help asap. My email id is: [protected]@gmail.com. I want to link this email to my cell phone: [protected].

Thanks.

We ordered fossil 4th gen smart watch on 31.07.19 via order no. Od[protected]
This we have gifted to someone and purchased on emi through hdfc credit card. The person who has received this on 01.08.19 has not found it ok.. It's touch is not working properly and even it has no voice feature. Explained both the things properly in their return policy and requested for refund on 02.08.19
We received mail on 05th aug.19 from flipkart for they needed our written consent to lodge a complaint against dealer...

And since then, we are following up with them on daily basis.. And they are just making lame excuses, extending the things... No one giving proper answer...
Our emi has already been charged on us...

And they have not collected the product nor they have refunded...

Will take care not to purchase anything in future from flipkart.. But please help us to get out this money... We will be highly obliged for your support...

Please someone see to this...

Hi team,

Order od[protected]

Product oppo a9
Date[protected]

I have paid them 14360 while the invoice is showing rs 10916 only. They have rejected the exchange but mentioned in invoice and reduced price.

It seems that they want a brand new phone in the exchange and sell it
In more price as re-furbished and taking the tax exemption by tweaking invoice.

I have ordered an oppo a9 with exchange of old redmi 4a which is in good
Condition but they refused to exchange it and said that there is a
Small nail scratch or durt at the side of the phone. I have paid them 3300 in cash while invoice showing that they have accepted the exchange of the mobile.

Regards,
Pradeep
[protected]

Still no revert. They call and disconnect in just one ring. And when you call back again the same story repeats.

Do these guys have any sense of responsibility or are just pre programmed robots

Had ordered dynore 6 sttel containers (950ml) rcd only 3 out of 6 and that also with loose lids. Hen esclated, have only been getting false hopes and promises. Its been a month and no action yet.

Have adhered the seller policy totally

Sir, i placed my order on date 8th august, it was al-jerg edge to edge temper glass. I received the package on date-11th august. But when i opened it, i was completely disappointed because the temper glass was completely shattered. This kind of service was not expected from flipkart, as my past experience with flipkart was very good. Kindly help me.
And my order id is - (Od[protected].

I worked really hard to earn rs.5, 614 from flipkart affiliate program in august 2017 to october 2018 and about to receive payment by october to november 2018. But they are playing with me and providing false assurance by saying “please be advised that your payment will be processed this month and you will receive the payment by end of this month.”
Four month passed not received any money. They did not respond my mail properly

When i complain regarding this to their grievance desk, they replied “we are sorry to let you know that we are unable to find your order details using the mail "[protected]@gmail.com"
Please write back to us from your registered email address so we can help you out.”

I don’t know whether they pay me or not.

Flipkart blocked my account without intimating me.. I booked many electronic items in flipkart. I dont have that invoice for that items.. Now flipkart blocked my account and iam not able get my invoices.. When product get damaged how can i claim my warranty without invoices of my products and i have 1500 coins in my account worth 3000rs.. I need to unblock my account immediately to get these all

Hello sir,

I purchased mobile vivo z1pro (Sonic black, 128 gb) from flipkart delivered on 01-aug-2019. On 06-aug-2019 i made a replacement request online because mobile is overheating while talking over calls. But no one called me for replacement (Replacement id:-[protected]) and know on 11-aug-2019 i received a massage that flipkart executive unable to contact me so they are closing the replacement request. Again today (11-aug-2019) i made a replacement request in the evening and now they updated the status replacement rejected replacement id:[protected] we're sorry. We are unable to process your replace request. I need a reason from flipkart company regarding this if they have replacement policy why they do this with me. My mobile no is [protected]

The ekart wishmaster told me that my product will not be exchange due to some scratches on it. And in the terms and conditions the flipkart didn't written anything regarding scratches of the phone and the only thing was written that, the phone should have in good working condition without any dent patch or tempered or broken glass.
And my phone is perfectly fine with some of the scratches on it and then also the wish master didn't pick my product.
My order number is fmpp[protected].
And flipkart is not helping me regarding the exchange.

I tried to order a gaming mouse which has an offer, but when it's in shipping stage the order was cancelled. Without notice.
When i contacted cs they told order was cancelled by seller because of stock issue and the incident will not repeat again...

So i tried booking the same product again after 2 days. And again the product was cancelled by seller.

But now my account is blocked for booking the same product multiple times...

When i contact cs, they are telling that they don't know the reason why my account is blocked and raised a request to backend team.

But i received a mail saying "we'd like to let you know that your recent order (Od[protected] has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are usually not intended for personal use. This would also mean that you will no longer be able to login to your flipkart account."