Flipkart Complaints & Reviews

Dear Sir/Madam,

I placed a laptop order during an offer season on 9th August. They delayed till today(15th August) and cancelled this order today. And they updated the refund status.
When I called them, they said that "product got damaged during shipping & hence seller cancelled. You can reorder". But now the cost is nearly rs.20, 000 more.
In app, the status is mentioned as "User requested" which I didn't do and is also confirmed in the call recording attached.

All I am asking is that my product should be delivered on the ordered price ASAP. Which ideally should be done instead of initiating refund and asking customer to reorder after offers sale completion for the mistake done by seller.

Please do the needful.

Order ID: OD[protected]
(Attaching the email conv, latest call recording with customer care(in Telugu) & app updates)

Regards,
Harish

Flipkart assured that they initiated refund for order od[protected] and it will reflect in original payment mode by 23rd july. But is 15th of august and no refund. Neither they give satisfactory reply on support, no reply of mails, no satisfactory chat, and never pick up or call-back when contacted. Such a irresponsible and disgusting behavior is not tolerable.

I purchased an asus laptop x540u sl. No. K5n0gr02605819b from my daughter's mobile no. [protected] vide order no. Od[protected] on 04.08.2019.
It is processing very slow and has scratches.
My return request is cancelled frequently and login is disabled.
Please escalate the matter to appropriate appellate authority.
Thanks and regards.
Shankar manohar chavan
[protected]

Hello my name is moghis ahmad and my mobile number is [protected] and my email address is moghis. [protected]@gmail.com
Flipkart is not letting me login to my account and cancelled my order and said that that my orders are not intended for personal use after calling and emailing them and telling my problem to them they are not helping me at all. They are just not helping me

I ordered two beds and two mattresses from flipkart yesterday. The sum of those amounting to 29000 was debited from my account. I have the the transaction id. But in the app or website i cannot see that the order has been placed. When i called the customer care executives, they told me that i will either get a confirmation mail or message in 24 hours, or they will initiate a refund in the same time. It has already been more than 24 hours. I have not received any responses from there end. Kindly look into the matter. This is a very disappointing experience.

Hi team,

I have ordered "toyhouse 3 in 1 mega push car ride on" on 9th aug, 2019 and the delivery date was 13th aug, 2019. But, now it is not delivered and changed to 20th aug, 2019. The status shows that the product is already in hyderabad and the order number is od[protected].

As per the status i could see that the product reached the nearest courier point on 13th aug it self. But, it was still extended for 7 days... I. E 5+7 = 13 days...
I called up customer care to check "when the order was just taking 5 days to deliver when i order a product from seller, why it was taking additional 7 days when the product is already in my city and near to the delivery place". That customer care person is not able to check that and saying you have to wait till 20th aug. I asked to escalate to next level and he said, my next level would give the same reply. I said it is my headache and not his concern and asked to escalate and after waiting for couple of minutes some lady named swetha i guess spoke to me and she hasn't inquired anything about my concern and directly mentioned that i have to wait till 20th aug. I said, first of all you should ask me what my concern is and then update me on what the resolution would be. She immediately disconnected the call. But not some stereo recorded answers... With out listening to what customer is asking for. Not sure how flipkart is recruiting such people and assigning them to customer care and supervisor departments... God save flipkart with such employees in customer care support...

I hope the flipkart people reading this complaint at least will be able to understand my question about why 7 days for delivering the product which already reached my city, when it was only taking 5 days for the product to reach from seller to delivery city...

I have ordered rakhi for this rakshabandhan, but while placing order the vendor has put different attractive rakhi pictues and just opposite they delivered very cheap quality rakhi. Now i feel that i am being cheated, now i will not ever use flipkart and i suggest my friends, family & relatives not use flipkart.
Flipkart should blacklist and remove such vendors.

I got 2500rs giftcard from flipkart as compensation for my cancelled order on 11 augest 2019 11.53am

Id:[protected]

Then i transferred it to my friends account by typing his email on same day 3.39pm
And he is still not received it i called on customer care and they checked my account and friends account they confirmed it is not received and they told me to wait 48 hours and you will receive it on your original account which me got it

They told this on 12th augest
Today is 15th augest 2.18pm still i am not received it please help me
If i call again they will tell me to wait another 24-48 hours and it goes on until i stop calling them
I contacted more than 10 times in different ways of contacting them

Account details : [protected]
Email: [protected]@gmail.com

Hi,
I have ordered redmi note 7pro mobile to replace with redmi note 4. My order has been replaced. Another day wise master came to my given address and said that in your phone have scratch on screen so i didn't replace your phone if you have money so you can pay and take the order otherwise i will cancel the order. I said that i have no money right now then after wise master cancelled my order and said that talk to customer care. I called to customer care. He said that we resolve the your problem 11aug 2019. I said ok and i call again on 11aug2019 same problem and he said need to more images of your phone and your problem will be resolve on 15aug2019. I said ok but my order cancel on 13aug2019. Again i call to customer care, he said that we have time to 15 aug2019 but till now my problem is not resolved. So i request to replace the my phone.

Flipkart has blocked my account with mail id [protected]@gmail.com and phone no [protected].

There were flipkart pay later dues amounting to 2057 which i needed to pay but i am unable to do so as every mail/sms sent by flipkart for payment redirects me to the website/app for login and i am unable to login as mentioned above.

I have contacted flipkart customer service many times but they were unable to activate my account till date.

Flipkart continues to send me harassing mails and sms daily for me to pay the dues and i am unable to do so due to no fault of my own.
Please unblock my account so that i can pay my dues.

Hello team
I want to pay our flipkart paylater amount pending on 10 june 2019 month, but when i click that link they show me login unsuccessfull try another time,
Because flipkart block our account for high return issue,
But there is not my fault, i want to pay our due before due date but flipkart blocked our account,
Manytimes we send mail on flipkart for that issue and also call customer care executive but there is no one resolve that issue,
If flipkart doesnt solve this issue so why they send me sms daily for issuing legal notice,

Kindly solve asap

Recently i ordered this product (Dining table & chairs) from flipkart and after waiting for 20 days, i received a damaged product (Chair leg was broken and table had cracks).

I tried to return the product as it had 10days replacement policy but believe me, the return option was not working in the portal and also in app. It used to display error and on enquiry with flipkart customer service, i came to know even they are also not able to raise the request. Since it didn't got resolved for 10days, i realised that flipkart purposefully doesn't allow for return since the product will be shipped from jaipur and the transport cost is around 2000rs (As confirmed by seller)

I was promised by many flipkart customer care people/escalation team/ relation ship manager that a return request is raised from backend and they are working on it. But even after 100 phone conversation and many promised final committed date for resolutions and mail communications, i will get the same response that "team is working on that issue and it will take 24 -48hrs". Its been more than 1 month now and i am cheated for real. (Flipkart order id :od[protected]

Buying this product is like gambling. Once you receive the damaged product, it will never get returned

I got a registered post on 14-aug-2019. There was a letter stating that i have been chosen as lucky winner for 1 lac prize money on the occasion of there money. Along with the letter came a scratch card as per which i would be rewarded additional 10 lac rupees i. E. Total prize money of 11 lac. The requirements were to provide them with the account number, aadhar card number and sms/call on the number to provide the coupon code on scratch card.

The sentence mentioned on the card which made me think twice was "do not contach flipkart customer care".

I believe this is fake/fraud. Could you please look into it and confirm the same?

I tried to place an order in flipkart. Location was and. It was asking me for payment. I paid a money through google pay upi. I paid from google pay to flipkart merchant. The amount got debited from my account. But the order is not placed on flipkrt account. Still the product is showing on my cart.. Please return that money back. Please resolve the issue. Thanks

I bought a product from flipkart on 30 july 2019. I returned it on 1st august 2019 within timelines. Its been more than 10 days, i haven't got the refund. I have called them many times. I have emailed them many times. They just give me a new timeline but not refund. Order id - od[protected]. Return id -[protected]. My contact no. Is [protected]/[protected]. Please let me know if you need any other information.

I will not get my refund in bank account. I am purchased a book and do online payment. Then i cancelled it after 10 minutes on 6th august 2019. I will not get my refund today as 15th augusti will not get my refund in bank account. I am purchased a book and do online payment. Then i cancelled it after 10 minutes on 6th august 2019. I will not get my refund today as 15th august. I call flipkart customer care they say that your refundvhas been initiated on 8th august you contact with your bank. Then i call to bank customer i give all detail they told me that we have not any problem in your bank account please contact with the company that give you refund. Flippant and the bank don't help me i lost my refund

Dear sir,

Good day.

I want to raise my below concern and please advice accordingly.
I bought a phone from flipkart under exchange programme.
This was my 3rd time for buying my phone and every time i clarified with costomer care regarding one issue that my phone has minor scratches on the body, and they say that will be exchanged.
But everytime delivery boy come, and say, even if you call flipkart ceo he will not take.
I have read flipkart policy, they didnt say any thing about scratches.
I want to make issue for this concern.
Can you please provide proper instruction for making this issue in consumer forum against flipkart and his associate partner
Thanks
Saurabh kumar singh

M/s flipkart is not refunding my money rs.26999 deducted on[protected] through sbi net banking against an unsuccessful order. Details are under.

Order id : od[protected]
Item : midea 1.5 ton 3 star split ac
Order date :[protected]
Mode of payment : sbi net banking
Amount paid : rs.26999
Transaction ref. No. : igagnqvov6

M/s flipkart has taken banking details for refund but delaying in refund day by day. It has gone more than 38 days.

Awadhesh kumar pandey
Mob. # [protected] & [protected]

Hi have place grocery order from flipkart supermarket and it was expected to delivered on 5th august. After that it got rescheduled on 8th august but i haven't received the grocery yet. I called many times to customer care number but they are not giving proper answers. One of the customer support member whose name is amen was talking so badly and shouted on me by saying he will disconnect my call. The solution he provided that after 24 hours you will get order cancel option but it is still not there. Please refund my money asap

I had ordered 3 t-shirts worth rupees 1363/- dated 12th august 2019 monday, i completed the payment procedure & ordered the product (Please check attachment for the same)

But in order details they are not showing any orders (Please check attachment for the same)

Please look into ths asap & kindly cancel my items & return my money to my bank account